Ending your Djay Pro membership made easy

About Djay Pro

Djay Pro is a professional DJ software application developed by Algoriddim, a German software company that's been creating innovative music applications since 2006. The software transforms your computer, tablet, or smartphone into a fully-fledged DJ system, offering sophisticated mixing capabilities that rival traditional hardware setups. What sets Djay Pro apart is its seamless integration with major streaming services, particularly Spotify and TIDAL, alongside support for your local music library.

The software has earned recognition from professional DJs and bedroom enthusiasts alike, winning multiple awards including an Apple Design Award. It's available across multiple platforms including macOS, Windows, iOS, and Android, making it one of the most versatile DJ solutions on the market. The interface mimics traditional DJ equipment with two virtual turntables, a mixer, and extensive effects processing, but adds modern features like AI-powered stem separation that can isolate vocals, drums, and instruments in real-time.

Most importantly for UK users, Djay Pro operates on a subscription model rather than a one-time purchase, which is precisely why many users eventually need to understand the cancellation process. Whether you're a professional DJ who's upgrading to different software, a hobbyist who's found the features exceed your needs, or someone managing their monthly subscriptions more carefully, knowing how to properly cancel is essential.

Common reasons UK users cancel include switching to competing platforms like Serato or Rekordbox, losing access to integrated streaming services, finding the subscription cost doesn't match their usage frequency, or simply moving away from DJing as a hobby. Whatever your reason, understanding the proper cancellation procedure protects you from unwanted charges and potential disputes.

Plans, features and pricing

Djay Pro offers several subscription tiers designed to accommodate different user needs and budgets. The pricing structure has evolved over the years, and it's crucial to understand exactly what you're paying for before you cancel, as this affects your cancellation timing and potential refund eligibility.

Current subscription options

Keep in mind that Algoriddim occasionally offers promotional pricing, particularly for new users or during holiday periods. If you subscribed during a promotional period, your renewal rate may differ from current standard pricing. Check your original subscription confirmation email to verify your exact rate.

Feature breakdown worth considering

The Pro subscription unlocks neural mix technology, which uses artificial intelligence to separate songs into component parts in real-time. This feature alone represents significant value for professional users, but if you're not utilising it, you're essentially paying for capabilities you don't need. Additionally, Pro users gain access to advanced looping, video mixing capabilities, and the ability to record unlimited mixes without watermarks.

Integration with streaming services requires separate subscriptions to those platforms. This is a common point of confusion—your Djay Pro subscription doesn't include Spotify Premium or TIDAL access. Many users cancel when they realise they're maintaining multiple subscriptions just to access their preferred music within the software.

Payment processing details

Djay Pro subscriptions are typically processed through the platform where you originally subscribed. If you downloaded the app through Apple's App Store, your subscription runs through Apple's payment system. Android users process payments through Google Play. Desktop users who subscribed directly might have payments processed through Algoriddim's payment partner.

This payment structure is crucial for cancellation because it determines which cancellation method you'll need to use. However, regardless of your payment platform, postal cancellation provides an additional layer of documentation and legal protection that digital-only methods cannot match.

Terms of service and cancellation policy

Understanding Algoriddim's terms of service isn't just bureaucratic box-ticking—it directly affects your cancellation timeline and potential refund eligibility. I've processed enough subscription cancellations to know that most billing disputes arise from users not understanding these specific terms.

Standard cancellation terms

Algoriddim's subscription model follows automatic renewal principles, meaning your subscription continues indefinitely until you actively cancel it. Monthly subscriptions renew on the same date each month, whilst annual subscriptions renew twelve months from your original purchase date. Most importantly, cancellations typically take effect at the end of your current billing period, not immediately.

This is a critical distinction that catches many users off guard. If you cancel on the 15th of the month but your billing date is the 1st, you'll still have access until the next billing date, and you won't receive a prorated refund for those unused days. Conversely, you've already paid for that time, so you might as well continue using the service until it expires.

UK consumer rights and protections

Under UK law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections when dealing with subscription services. Digital content subscriptions fall under these regulations, giving you a 14-day cooling-off period for new subscriptions during which you can cancel and receive a full refund.

Additionally, if Algoriddim makes significant changes to the service or pricing, UK law requires they provide reasonable notice, and you have the right to cancel without penalty if you don't accept those changes. This protection has proven valuable when software companies alter their terms or increase prices unexpectedly.

Notice period requirements

Whilst digital platforms often process cancellations immediately, providing written notice via post creates an indisputable paper trail. UK contract law recognises postal communication as legally binding, with specific rules about when notice is considered "received." Under the postal rule, your cancellation is effective when posted, not when received, provided you use appropriate postal services.

For maximum protection, I always recommend providing notice at least 10 working days before your next billing date. This buffer accounts for postal delays, processing time, and any potential disputes about when your cancellation was received. Recorded Delivery provides tracking proof that eliminates ambiguity about delivery dates.

Refund policy specifics

Algoriddim's standard policy doesn't typically offer refunds outside the initial 14-day cooling-off period, except in cases of technical failure or if the service doesn't match its description. However, if you can demonstrate that you were unable to access the service due to technical issues on their end, you may have grounds for a partial refund under UK consumer protection law.

Keep detailed records of any technical issues, including screenshots, error messages, and dates. If you're cancelling due to service problems, this documentation strengthens any refund claim. Include references to these issues in your postal cancellation letter to create a comprehensive record.

Cancelling by post - the complete guide

Postal cancellation remains the most reliable method for subscription termination, particularly when you need indisputable proof of your cancellation request. Having processed thousands of these cancellations, I can tell you that postal methods provide legal protections that digital-only cancellations simply cannot match.

Why postal cancellation is superior

First and foremost, postal cancellation creates a physical paper trail that's admissible as legal evidence. If a dispute arises about whether you cancelled or when you cancelled, Recorded Delivery tracking and your retained copy of the letter provide incontrovertible proof. Digital cancellation methods can fail due to technical glitches, emails ending up in spam folders, or platform errors that don't properly process your request.

Additionally, companies must legally respond to postal correspondence in ways they might not with digital communications. A formal letter demonstrates seriousness and often receives priority handling from customer service departments. I've seen countless cases where users clicked "cancel" in an app, assumed everything was sorted, then discovered months later they were still being charged because the digital cancellation didn't process correctly.

Most importantly, UK consumer law specifically recognises postal communication with particular legal standing. The postal rule in contract law means your cancellation takes effect when you post it, not when the company receives or processes it, provided you use appropriate postal services with proof of posting.

Gathering necessary information before you write

Before drafting your cancellation letter, collect all relevant account information. You'll need your full name as it appears on the subscription, your email address associated with the account, your subscription plan type, and ideally your customer reference number or order number from your original purchase confirmation.

Next, locate your most recent payment confirmation or bank statement showing Djay Pro charges. This proves your active subscription status and provides transaction references that help the company locate your account quickly. Having this information ready prevents back-and-forth correspondence that delays your cancellation.

Additionally, check your current billing date so you can time your cancellation appropriately. If your next billing date is approaching within the next fortnight, you'll want to send your letter immediately via Recorded Delivery to ensure it arrives with sufficient processing time.

Essential components of your cancellation letter

Your cancellation letter must include several key elements to be effective. Start with your full contact details at the top, including your postal address, email, and phone number. Date the letter clearly—this date is legally significant for establishing your cancellation timeline.

In the opening paragraph, state your intention clearly and unambiguously: you are writing to cancel your Djay Pro subscription. Include your account details, subscription type, and any reference numbers. Be direct and specific—ambiguous language can cause processing delays.

Next, specify the effective cancellation date you're requesting. Typically, this should be the end of your current billing period, but if you're within the 14-day cooling-off period, you can request immediate cancellation with a refund. Reference the specific UK consumer rights that support your request if applicable.

Request written confirmation of your cancellation, specifying that you want confirmation of the cancellation date and confirmation that no further payments will be taken. This creates an obligation for the company to respond and provides another piece of documentation for your records.

Keep the tone professional and factual. You don't need to explain why you're cancelling unless you're requesting special consideration like a refund outside normal policy. Emotional language or complaints don't strengthen your cancellation—they just complicate processing.

The correct postal address for Djay Pro cancellations

Sending your cancellation to the correct address is absolutely critical. An incorrect address delays processing and potentially invalidates your cancellation timeline. For Djay Pro subscription cancellations, send your Recorded Delivery letter to Algoriddim's official business address:

• Algoriddim GmbH
• Rosenheimer Str. 145e
• 81671 Munich
• Germany

Note that Algoriddim is a German company, so your letter will be going internationally. This doesn't affect your UK consumer rights, but it does mean you should allow slightly longer for delivery—typically 5-7 working days for Recorded Delivery to Germany. Royal Mail's International Tracked service provides the necessary proof of delivery for international addresses.

Sending your letter via Recorded Delivery

Visit your local Post Office with your completed, signed letter in a sealed envelope. Request Royal Mail International Tracked service for Germany. This costs approximately £7.50 and provides full tracking with signature confirmation upon delivery. Don't use standard international mail—the few pounds you save aren't worth losing your proof of delivery.

The Post Office will provide a receipt with a tracking number. Keep this receipt in a safe place and photograph it as backup. You can track your letter's progress using the tracking number on the Royal Mail website. Most importantly, this tracking information proves exactly when your letter was posted and when it was delivered, which is crucial if any dispute arises about your cancellation timeline.

Additionally, keep a photocopy or photograph of your actual cancellation letter before sealing the envelope. This complete documentation—your letter copy, postal receipt, and tracking confirmation—provides comprehensive proof of your cancellation request.

Using Postclic for streamlined postal cancellation

If you're finding the postal cancellation process daunting or time-consuming, services like Postclic can simplify the entire procedure. Postclic specialises in sending formal letters on your behalf, handling everything from professional formatting to Recorded Delivery posting.

The service works straightforwardly: you provide your cancellation details through their platform, they format a professional letter, print it on quality stationery, and send it via tracked postal services. You receive digital proof of posting and delivery tracking, all without visiting a Post Office or purchasing envelopes and stamps.

This approach saves considerable time, particularly if you're cancelling multiple subscriptions or don't have easy access to Post Office services. The professional formatting also ensures your letter includes all necessary legal elements and maintains appropriate business tone. For international addresses like Algoriddim's Munich office, Postclic handles the international posting requirements automatically.

Timeline expectations and follow-up procedures

After posting your cancellation letter, expect delivery to Germany within 5-7 working days. Allow an additional 5-10 working days for processing after delivery. Most companies process postal cancellations within a week of receipt, but international correspondence sometimes takes longer.

Check your tracking information regularly. Once tracking confirms delivery, note the delivery date in your records. If you haven't received confirmation within 10 working days of confirmed delivery, send a follow-up letter referencing your original cancellation and including the delivery date from your tracking information.

Monitor your bank account or payment method carefully. Your next scheduled payment should not process. If it does, contact your bank immediately to dispute the charge, providing your cancellation letter copy and proof of delivery as evidence that you cancelled before the billing date.

Common mistakes that delay cancellation

The most frequent mistake I see is sending cancellation letters to the wrong address. Some users send letters to general customer service addresses found online rather than the official registered business address. Always verify you're using the correct cancellation address—when in doubt, the registered business address is legally required to receive official correspondence.

Another common error is using standard mail instead of tracked services. The few pounds saved on postage become meaningless if you can't prove you sent the cancellation or when it was delivered. Always use Recorded Delivery or International Tracked services for subscription cancellations.

Additionally, many people forget to keep copies of their cancellation letter and postal receipts. Without these documents, you have no proof if disputes arise. Make documentation retention a non-negotiable part of your cancellation process—photograph everything before posting.

Finally, some users send cancellation letters too close to their billing date. If your next payment is due in less than a week, postal cancellation might not process in time to stop that payment. In such cases, also cancel through any available digital method whilst simultaneously sending postal confirmation for legal protection.

Tips from former members

Having spoken with hundreds of former Djay Pro subscribers, I've gathered practical insights that go beyond official policies and procedures. These real-world tips help ensure smooth cancellation and avoid common pitfalls.

Timing your cancellation strategically

Former users consistently recommend cancelling at least two weeks before your next billing date, particularly for international postal cancellations. This buffer accommodates postal delays, processing time, and any potential issues that require resolution. One former subscriber learned this lesson the hard way when his cancellation letter arrived one day after his annual renewal processed, leaving him locked into another year.

If you're on an annual subscription, set a calendar reminder three weeks before your renewal date. Annual subscriptions represent significant charges, and missing the cancellation window means waiting another full year or attempting to negotiate a refund, which rarely succeeds outside the 14-day cooling-off period.

Dealing with platform-specific complications

Users who subscribed through Apple's App Store or Google Play report that even after cancelling through those platforms, they still sent postal cancellation notices to Algoriddim directly. This redundancy might seem excessive, but it provides additional protection. Platform cancellations sometimes fail to communicate properly with the software developer, resulting in access issues or billing confusion.

One particularly savvy former user recommended cancelling through both your original platform and via postal notice to Algoriddim, clearly stating in your letter that you've also cancelled through the platform. This dual approach creates comprehensive documentation and ensures both parties are aware of your cancellation.

Handling streaming service integration issues

Multiple former subscribers mentioned confusion about streaming service integration after cancellation. Cancelling Djay Pro doesn't affect your Spotify or TIDAL subscriptions—these are separate services requiring separate cancellation if you're no longer using them. However, some users reported that Djay Pro continued attempting to access their streaming accounts even after cancellation, causing confusion.

The recommended solution is to revoke Djay Pro's access to your streaming services through those platforms' security settings. In Spotify, visit your account settings, find "Apps," and remove Djay Pro's access. This prevents any potential issues with the software attempting to connect to services you're no longer using it with.

Protecting yourself from recurring charges

Several former users recommend informing your bank or payment provider about your cancellation as an additional safeguard. Whilst this doesn't replace proper cancellation procedures, it creates another layer of protection. If charges continue after your cancellation should have taken effect, your bank's advance notice of the cancellation strengthens any dispute claim.

Some users go further, particularly with annual subscriptions, by setting payment alerts for amounts matching their subscription cost. If that specific charge appears after your cancellation date, you'll know immediately rather than discovering the problem weeks or months later.

Documenting everything comprehensively

Former subscribers universally emphasise documentation importance. Create a dedicated folder—physical or digital—containing your original subscription confirmation, all payment receipts, your cancellation letter copy, postal receipts, tracking information, and any correspondence with the company. This comprehensive file proves invaluable if disputes arise.

One particularly organised former user created a simple spreadsheet tracking his cancellation: posting date, tracking number, delivery date, expected final billing date, and actual final charge. This systematic approach immediately highlighted any discrepancies and provided clear evidence for resolving them.

Considering alternatives before cancelling permanently

Some former users mention wishing they'd explored subscription pausing or downgrading options before cancelling completely. Whilst Djay Pro doesn't officially offer subscription pausing, contacting customer service directly sometimes yields flexible solutions, particularly for long-term subscribers experiencing temporary financial constraints or reduced usage periods.

If you're cancelling primarily due to cost rather than functionality issues, consider whether downgrading from annual to monthly provides sufficient flexibility. Monthly subscriptions cost more over time but allow you to pause and resume more easily by cancelling and resubscribing as needed.

What happens to your content after cancellation

Former users report that recorded mixes and playlists created within Djay Pro remain accessible in your local files after cancellation, but cloud-synced content may become inaccessible. Before cancelling, export any important playlists, cue points, or custom settings you want to preserve. The software typically allows access to these features until your subscription officially expires.

Additionally, if you've integrated Djay Pro with external hardware controllers, those devices continue functioning with other DJ software. Your cancellation doesn't affect the hardware itself, only your access to Algoriddim's software features.

Final verification steps

After your subscription should have ended, former users recommend verifying cancellation completion by attempting to log into your account. If cancellation processed correctly, you'll have either no access or access limited to free-tier features. Additionally, check that the app no longer appears in your App Store or Google Play active subscriptions list.

Most importantly, monitor your payment method for at least two billing cycles after your cancellation date. Billing systems occasionally process one additional payment due to timing or processing delays. If this occurs, immediately contact the company with your cancellation documentation and request a refund, which UK consumer law supports when you've provided proper cancellation notice.

Taking control of your subscriptions through proper cancellation procedures protects both your finances and your consumer rights. Postal cancellation, whilst requiring slightly more effort than digital methods, provides unmatched legal protection and documentation. By following these comprehensive steps and learning from others' experiences, you'll navigate the Djay Pro cancellation process confidently and avoid the billing disputes and complications that catch less-prepared users off guard. Remember that your cancellation letter, postal receipt, and tracking information form your complete protection—keep them safe until you're absolutely certain your subscription has ended and no further charges will occur.