Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department –
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
Ending your Spotify membership made easy
About Spotify
Spotify represents one of the United Kingdom's most prominent digital music streaming platforms, operating under the legal entity Spotify Limited, a company duly registered and conducting business operations within the jurisdiction of England and Wales. The service provides subscribers with access to an extensive catalogue of audio content, including musical recordings, podcasts, and audiobooks, delivered through digital streaming technology. In accordance with UK consumer protection legislation, Spotify operates as a continuous service provider, establishing ongoing contractual relationships with its subscribers through various membership tiers.
The platform's business model centres upon subscription-based access, whereby consumers enter into binding service agreements that automatically renew at predetermined intervals unless terminated in accordance with the contractual terms and conditions. Furthermore, Spotify's operations in the United Kingdom are subject to comprehensive regulatory oversight, including compliance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and relevant data protection legislation under the UK General Data Protection Regulation (UK GDPR).
Spotify Limited maintains its principal place of business at the following registered address, which serves as the appropriate destination for all formal contractual correspondence, including cancellation notifications submitted via postal channels:
- Spotify Limited, 10 Bloomsbury Way, London, WC1A 2SL, United Kingdom
The company's operational structure encompasses both free-tier services supported by advertising revenue and premium subscription services that constitute the primary revenue stream. Consequently, subscribers to paid membership tiers enter into contractual arrangements that carry specific obligations regarding payment terms, service delivery standards, and termination procedures that must be executed in accordance with established legal frameworks.
Membership options and costs
Spotify's subscription architecture comprises multiple distinct membership categories, each governed by separate contractual terms and pricing structures. Understanding these various tiers proves essential when considering cancellation procedures, as different membership types may carry varying notice requirements and contractual obligations under UK law.
Premium subscription tiers
The standard Premium Individual subscription constitutes the fundamental paid membership tier, providing subscribers with advertisement-free streaming, offline listening capabilities, and enhanced audio quality. This membership category operates on a monthly billing cycle, with subscription fees charged automatically to the designated payment method at regular intervals. The contractual relationship continues indefinitely until either party exercises their termination rights in accordance with the service agreement.
The Premium Duo subscription tier accommodates two individuals residing at the same residential address, offering identical service features to the Individual plan whilst providing cost efficiencies for coupled subscribers. This membership category requires verification of residential address information, and the contractual terms specify that both users must maintain residency at the declared address throughout the subscription period.
Premium Family subscriptions extend coverage to up to six individual users residing at a single residential address, incorporating additional features such as parental controls and explicit content filtering mechanisms. The primary account holder assumes full contractual responsibility for the subscription, including all payment obligations and compliance with terms of service, whilst subsidiary users operate under derivative access rights granted through the principal subscriber's agreement.
The Premium Student subscription provides discounted access to eligible students enrolled at accredited higher education institutions within the United Kingdom. This membership tier requires periodic verification of student status through authorised third-party verification services, and the contractual terms specify that eligibility must be maintained throughout the subscription period, with verification required at regular intervals not exceeding twelve months.
Current pricing structure
| Membership Tier | Monthly Cost | Account Capacity |
|---|---|---|
| Premium Individual | £10.99 | 1 user |
| Premium Duo | £14.99 | 2 users |
| Premium Family | £17.99 | Up to 6 users |
| Premium Student | £5.99 | 1 verified student |
It should be noted that pricing structures remain subject to modification in accordance with the terms and conditions governing the service agreement. Spotify retains the contractual right to adjust subscription fees upon provision of adequate notice to subscribers, typically not less than thirty days prior to the implementation of revised pricing. Consequently, subscribers maintain the right to terminate their agreements without penalty should they object to proposed price increases, provided cancellation occurs before the new pricing takes effect.
Free tier service provisions
Whilst Spotify offers a free-tier service supported by advertising content, this arrangement does not constitute a subscription contract in the traditional sense, as no payment obligations exist and users may discontinue service utilisation at any time without formal cancellation procedures. Nevertheless, users of the free tier remain bound by the platform's terms of service and acceptable use policies, and account closure procedures may still apply for complete termination of the service relationship.
Understanding your cancellation rights
The legal framework governing subscription cancellations in the United Kingdom derives from multiple sources of consumer protection legislation, creating a comprehensive regulatory environment that establishes clear rights and obligations for both service providers and subscribers. Understanding these legal provisions proves essential for ensuring proper execution of cancellation procedures and protecting one's contractual interests.
Consumer rights under UK legislation
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 establish fundamental cancellation rights for consumers entering into distance contracts, including digital subscription services such as Spotify. In accordance with these regulations, consumers possess an inherent right to cancel contracts within fourteen days of the initial subscription commencement, commonly referred to as the \