Stopping Pets at Home Subscription: What you need to know

What is Pets at Home Subscription?

Pets at Home Subscription, officially known as Easy Repeat, is the UK's largest pet retailer's automatic delivery service that sends your pet supplies directly to your door on a schedule you choose. Operating from their headquarters in Wilmslow, Cheshire, this subscription service has become increasingly popular among UK pet owners who want the convenience of never running out of essential items like food, treats, litter, and medications.

The service works on a straightforward principle: you select the products your pet needs, choose how often you want them delivered (typically every 2, 4, 6, 8, or 12 weeks), and Pets at Home handles the rest. Most importantly, subscribers receive a 10% discount on all Easy Repeat orders, which can add up to significant savings over time, especially for premium pet food brands.

What makes this service particularly attractive is the flexibility it offers. You can adjust delivery dates, skip orders, or add items through your online account. The subscription covers everything from dog and cat food to small animal supplies, fish tank essentials, and even prescription medications through their VIP Prescription service. Free delivery is included on orders over £29, and VIP Club members get free delivery regardless of order value.

However, despite these conveniences, many subscribers find themselves needing to cancel for various reasons. Perhaps your pet's dietary needs have changed, you've found better prices elsewhere, or you're simply receiving too much product too quickly. Whatever your reason, understanding the cancellation process is crucial before you commit to this service.

Plans, features and pricing

Unlike many subscription services, Pets at Home Easy Repeat doesn't operate on fixed plan tiers. Instead, it's a flexible system where you build your own subscription based on your pet's specific needs. Let me break down how the pricing and features actually work in practice.

How the pricing structure works

The subscription itself is completely free to set up - there's no membership fee or joining cost. You simply receive a 10% discount on the retail price of whatever products you add to your Easy Repeat order. This discount applies automatically at checkout, and it's available on thousands of products across their range.

Additional benefits and features

Beyond the basic discount, Easy Repeat subscribers get several practical advantages. First, you receive email reminders before each delivery, typically 3-5 days in advance, giving you time to make changes if needed. Additionally, you can manage multiple pets under one account, each with their own delivery schedule.

The VIP Prescription service deserves special mention. If your pet requires ongoing medication, you can add prescriptions to your Easy Repeat orders. This requires veterinary approval, but once set up, it ensures you never run out of critical medications. Keep in mind that prescription items have different cancellation requirements due to regulatory obligations.

Most importantly, there's no minimum contract length. You're not locked into a 6-month or 12-month commitment like some subscription services. This sounds great in theory, but it also means you need to be proactive about cancelling if you no longer want the service - it won't simply expire on its own.

Terms of service and cancellation policy

Understanding the terms of service is absolutely critical before attempting to cancel, because Pets at Home has specific requirements that, if not followed correctly, can result in additional unwanted deliveries and charges. Let me walk you through what you're actually agreeing to when you sign up.

Key contractual obligations

When you create an Easy Repeat subscription, you're entering into a continuous supply agreement under UK consumer law. This means deliveries will continue indefinitely until you explicitly cancel. The company operates under standard terms and conditions that give them the right to process and dispatch orders according to your chosen schedule.

Here's what catches most people out: Pets at Home requires reasonable notice to cancel your subscription. While they don't specify an exact minimum notice period in days, their processing systems typically need 5-7 working days before your next scheduled delivery. If you cancel too close to a dispatch date, that order may already be in their fulfillment system and will still be sent.

Notice periods and timing requirements

The timing of your cancellation is everything. Based on how their system operates, here's what you need to know. Orders typically enter the picking and packing process 3-4 days before the scheduled delivery date. Once an order reaches this stage, it cannot be stopped, even if you submit a cancellation request.

Your legal rights under UK consumer law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections when dealing with subscription services. Most importantly, you have the right to cancel any subscription service at any time, and the company must process your cancellation within a reasonable timeframe.

Additionally, if you receive goods after submitting a valid cancellation, you're entitled to a full refund. The company cannot claim that you're obligated to pay for deliveries made after they received your cancellation notice. This is why sending your cancellation by post with proof of delivery is so crucial - it creates an indisputable record of when they received your request.

Refund policy and returns

If you need to return products from your subscription, standard return rights apply. Unopened items can be returned within 28 days for a full refund, provided they're in resalable condition. However, certain items like prescription medications, opened food bags, and personalised products cannot be returned for hygiene and safety reasons.

Keep in mind that the 10% subscription discount is only valid while your subscription is active. If you cancel and then try to return products, you'll receive a refund based on the discounted price you paid, not the full retail price.

Cancelling by post - the complete guide

Right, let's get into the practical details of cancelling your Pets at Home Subscription by post. This is hands-down the most reliable method, and I'll explain exactly why before walking you through the process step by step.

Why postal cancellation is your best option

After processing thousands of subscription cancellations, I can tell you that sending a formal cancellation letter by Recorded Delivery is the gold standard method. Here's why this matters more than you might think.

First, you get proof of delivery. Royal Mail provides tracking and a signature confirmation showing exactly when Pets at Home received your letter. This creates an indisputable paper trail that protects you if there are any disputes about whether you cancelled or when they received your request. I've seen countless cases where people thought they'd cancelled online, only to receive another delivery and find no record of their cancellation in the company's system.

Second, a physical letter cannot be ignored or lost in a spam filter. Email cancellations can end up in junk folders, and online account changes sometimes fail to save properly due to technical glitches. Additionally, a formal letter demonstrates serious intent and creates a legal record that holds up far better than a screenshot of an online form.

Third, postal cancellation gives you complete control over the documentation. You keep copies of everything, you have proof of postage, and you have confirmation of delivery. This three-layer protection is invaluable if you ever need to dispute charges with your bank or credit card company.

What information your letter must include

Your cancellation letter needs to contain specific information to be processed efficiently. Missing any of these elements can delay your cancellation or, worse, render it invalid. Here's exactly what must be in your letter.

Start with your full name exactly as it appears on your Pets at Home account. Next, include your complete address and postcode. Most importantly, include your account email address - this is how they'll locate your subscription in their system. Also include your Easy Repeat account number if you have it, though the email address is usually sufficient.

State clearly and unambiguously that you are cancelling your Easy Repeat subscription and that you want all future deliveries stopped immediately. Use direct language like \