Ending your Yumove membership made easy

About Yumove

Yumove is a leading UK-based pet supplement brand owned by Lintbells, specialising in joint care and mobility support for dogs and cats. Founded in 2006, the company has built a strong reputation among pet owners and veterinary professionals for their scientifically-backed formulations designed to support joint health, particularly in ageing pets or those with mobility issues.

The brand's flagship product, Yumove Joint Care, combines glucosamine, chondroitin, hyaluronic acid, and green-lipped mussel extract to support joint function and flexibility. What sets Yumove apart from many competitors is their commitment to clinical research, with several studies backing their product efficacy. Many pet owners report noticeable improvements in their pets' mobility within six weeks of starting the supplement regime.

Yumove operates primarily through a subscription model, allowing pet owners to receive regular deliveries of supplements without the hassle of reordering. This convenience factor has made them extremely popular, with thousands of UK customers relying on their monthly deliveries. However, circumstances change, and knowing how to properly cancel your subscription when needed is absolutely essential.

The company has expanded their range significantly over the years, now offering products for different life stages and specific conditions. From puppy and kitten formulations to senior pet support, digestive care supplements, and calming products, Yumove has developed a comprehensive portfolio. Their products are available through their website, veterinary practices, and major pet retailers across the UK.

Plans, features and pricing

Understanding what you're paying for is the first step in making informed decisions about your subscription. Yumove offers several product lines with varying price points depending on your pet's size, age, and specific needs. Most importantly, their subscription model offers savings compared to one-off purchases, which is why many customers initially sign up.

Product ranges and subscription options

Yumove's core range includes several distinct product lines, each targeting specific pet health concerns. The original Yumove Joint Care remains their bestseller, available in formulations for young and active dogs, adult dogs, and senior dogs. They also offer Yumove Advance for dogs with more severe joint issues, and a separate cat-specific range.

The subscription service typically operates on a monthly or bi-monthly delivery schedule, depending on the pack size you choose. Larger packs naturally last longer, which can be more economical if you're committed to the product long-term. Keep in mind that the frequency of delivery should match your pet's consumption rate to avoid stockpiling or running out.

Additional features and benefits

Subscription customers receive priority customer service and access to Lintbells' VetChat service, which provides free advice from qualified veterinary nurses. This added value can be genuinely useful when you have questions about your pet's health or the supplements themselves. Additionally, subscribers can adjust delivery dates and pause deliveries through their online account, offering flexibility for holidays or changes in circumstances.

The company also runs a loyalty scheme where longer-term subscribers accumulate points that can be redeemed against future purchases. Whilst this sounds attractive, remember that these benefits shouldn't keep you locked into a subscription that no longer serves your needs. Many customers feel obligated to continue simply because they've accumulated points, which isn't a sound financial decision if your pet no longer requires the product.

Terms of service and cancellation policy

Before diving into the cancellation process, you absolutely must understand Yumove's terms and your legal rights as a UK consumer. This knowledge protects you from unexpected charges and ensures you cancel within the proper timeframe. I've seen countless cases where customers thought they'd cancelled but continued being charged because they didn't follow the correct procedure.

Standard cancellation terms

Yumove's subscription service operates under a rolling contract, meaning it continues indefinitely until you actively cancel. According to their terms of service, customers must provide notice before their next scheduled dispatch to avoid being charged for another delivery. This is where many people trip up – they cancel the day before their delivery and then wonder why they still receive and are charged for another shipment.

The company typically requires at least 48 hours' notice before your next scheduled delivery date, though some accounts suggest longer notice periods depending on when you signed up. This variation in terms is precisely why documenting your cancellation with tracked post is so important. You need proof of when they received your cancellation request, not just when you sent it.

Your consumer rights under UK law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, UK consumers have specific protections when dealing with subscription services. You have the right to cancel within 14 days of receiving your first delivery without providing a reason. This cooling-off period applies to online and distance sales, which covers Yumove's subscription model.

Additionally, if you've been a customer beyond the initial period, you still have the right to cancel at any time. Companies cannot force you to remain in a subscription indefinitely. However, they can require reasonable notice, which is where Yumove's 48-hour minimum comes into play. Most importantly, if terms and conditions are unclear or haven't been properly communicated to you, this can strengthen your position if there's any dispute.

Common reasons people cancel

Understanding why others cancel can help you feel confident in your own decision. The most frequent reason I encounter is that the pet has sadly passed away, making the subscription unnecessary. Other common scenarios include the supplement not producing the expected results after several months of use, financial constraints requiring household budget cuts, or the pet experiencing adverse reactions to the ingredients.

Some customers find that their pet's condition has improved sufficiently that ongoing supplementation isn't necessary, whilst others switch to alternative products recommended by their veterinarian. There's also a significant group who simply accumulated too much stock because they didn't adjust their delivery frequency appropriately. Whatever your reason, you're entitled to cancel without justification beyond the initial trial period.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Yumove subscription, and I'll explain exactly why before walking you through the process step-by-step. After processing thousands of subscription cancellations, I can tell you that having physical proof of your cancellation request is absolutely invaluable if any disputes arise.

Why postal cancellation is your best option

Written cancellation sent via Recorded Delivery creates an indisputable paper trail that protects you legally. Unlike phone calls where there's no record of what was said or promised, or online forms that might not process correctly, a signed-for letter provides concrete evidence that Yumove received your cancellation on a specific date. This matters enormously if they claim they never received your request or if there's confusion about timing.

I've seen numerous cases where customers cancelled through online accounts only to find their subscription mysteriously reactivated, or where phone cancellations weren't properly logged in the system. With postal cancellation using Recorded Delivery, you receive a signature confirmation showing exactly who at the company received your letter and when. This eliminates the \