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Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Amnesty International.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.
Ending your Amnesty International membership made easy
About Amnesty International
Amnesty International is a global human rights organisation with over 10 million supporters, members and activists across more than 150 countries. Founded in 1961, the charity campaigns to end human rights abuses and injustices worldwide, working on issues including freedom of expression, women's rights, refugee rights, and the abolition of the death penalty. The UK section, Amnesty International UK, operates as an independent charitable organisation registered with the Charity Commission.
As a membership-based organisation, Amnesty International UK relies heavily on regular donations from UK supporters to fund its research, advocacy and campaigning work. Members receive regular updates about campaigns, human rights news, and opportunities to take action through letter-writing, petitions and peaceful protests. The organisation maintains strict independence from any government, political ideology or religious creed, ensuring its work remains impartial and focused solely on protecting human rights.
Many people choose to support Amnesty International through regular monthly donations, which provide the organisation with stable, predictable income. However, circumstances change, and supporters may need to cancel their membership or regular donations for various reasons. Understanding your rights as a donor and the proper procedures for cancellation is essential to ensure a smooth process.
Subscription plans and pricing
Amnesty International UK offers flexible donation options to suit different budgets and levels of commitment. The organisation does not operate traditional "subscription plans" in the commercial sense, but rather encourages regular giving through monthly direct debit donations. This approach allows supporters to contribute what they can afford whilst providing the charity with reliable funding.
Standard donation amounts
Amnesty International UK suggests various monthly donation levels, though supporters are free to choose their own amount. The organisation typically presents these options:
| Monthly Amount | Annual Total | Description |
|---|---|---|
| £3 | £36 | Basic supporter level |
| £5 | £60 | Standard membership |
| £10 | £120 | Regular supporter |
| £20 | £240 | Committed supporter |
| Custom | Varies | Any amount you choose |
Payment methods and commitment
The charity primarily collects regular donations through direct debit, which provides both convenience for donors and administrative efficiency for the organisation. Direct debit donations are protected by the Direct Debit Guarantee, which means you can cancel at any time and receive an immediate refund if any errors occur. Therefore, whilst Amnesty International values long-term commitment, there is no legally binding contract that prevents you from cancelling your support.
Some supporters also make one-off donations, legacy pledges, or participate in fundraising events. However, regular monthly donations form the backbone of Amnesty's sustainable funding model. This means that understanding how to manage or cancel these recurring payments is particularly important for donors who need to adjust their financial commitments.
Membership benefits
Regular donors to Amnesty International UK typically receive various benefits, including the quarterly magazine "Amnesty", email updates about urgent actions and campaigns, and invitations to events and local group meetings. These benefits are not contractual obligations but rather ways the organisation keeps supporters engaged and informed about their work.
Cancellation terms and conditions
Understanding your rights when cancelling a charitable donation is crucial. As a consumer rights matter, donations to Amnesty International UK are governed by both charity law and consumer protection regulations. This means you have significant protections and freedoms when deciding to end your financial support.
Your legal rights as a donor
In the UK, charitable donations made through direct debit are voluntary contributions, not contractual purchases of goods or services. As a result, you have the absolute right to cancel your regular donation at any time, for any reason, without penalty or obligation to explain your decision. The Direct Debit Guarantee further reinforces this right, ensuring that donors maintain full control over their recurring payments.
Amnesty International UK, like all registered charities, must respect donor autonomy and process cancellation requests promptly. The Fundraising Regulator's Code of Fundraising Practice requires charities to make it easy for supporters to change or cancel their donations. Therefore, whilst the organisation may be disappointed to lose your support, they have a regulatory obligation to facilitate your cancellation efficiently and respectfully.
Notice periods and processing times
Amnesty International UK does not typically impose mandatory notice periods for cancelling regular donations, as these are voluntary contributions rather than contractual services. However, practical processing times mean you should allow adequate time for your cancellation to take effect before the next payment date.
| Action | Recommended Timeframe | Reason |
|---|---|---|
| Send cancellation letter | At least 10 working days before next payment | Allows processing time |
| Expect confirmation | Within 7-10 working days | Standard administrative processing |
| Final payment processed | Current billing cycle | May depend on direct debit timing |
Common reasons people cancel
Understanding why people cancel their support can help you feel confident in your decision. Supporters typically cancel their Amnesty International donations for various legitimate reasons including changes in financial circumstances, redundancy or reduced income, wanting to support different causes, disagreement with specific campaign positions or organisational decisions, feeling overwhelmed by communication frequency, or simply needing to consolidate charitable giving.
Whatever your reason, you have every right to make this decision without guilt or pressure. Charitable giving should always be voluntary and sustainable for your personal circumstances. In practice, many people who cancel their support to one charity redirect those funds to other causes or return to supporting the same organisation when their situation improves.
Refund policies
If a payment is taken after you have submitted a valid cancellation request with appropriate notice, you are entitled to a refund under the Direct Debit Guarantee. Amnesty International UK should process such refunds promptly once the error is identified. This means keeping proof of your cancellation request, particularly when sent by post with tracking, becomes essential evidence should any dispute arise.
How to cancel Amnesty International by post
Cancelling your regular donation to Amnesty International UK by post is the most reliable and legally robust method available. Postal cancellation creates a permanent, dated record of your request, provides proof of delivery, and ensures your cancellation is properly documented within the organisation's administrative systems.
Why postal cancellation is most reliable
Sending a cancellation letter by Recorded Delivery or another tracked postal service offers several crucial advantages. First, you receive proof of postage and delivery, creating an indisputable record that your cancellation request was sent and received. This evidence becomes invaluable if any dispute arises about whether you properly notified the organisation.
Second, postal cancellation ensures your request reaches the appropriate department and enters the organisation's formal processing system. Unlike phone calls, which depend on individual staff members accurately recording your request, or online systems that may experience technical issues, a physical letter must be logged, filed and actioned according to established procedures. Therefore, postal cancellation minimises the risk of administrative errors or miscommunication.
Third, postal communication is taken seriously by organisations and carries formal weight. A written cancellation demonstrates clear intent and creates obligations on the recipient to respond appropriately. As a result, charities typically prioritise processing postal correspondence, particularly when sent via tracked delivery services that require signing for.
Information to include in your letter
Your cancellation letter should contain specific information to ensure Amnesty International UK can identify your account and process your request efficiently. Include your full name exactly as it appears on your donation records, your complete postal address, your supporter number or membership number if you have one, and the bank account details from which the direct debit is taken, including the last four digits of the account number.
Clearly state your intention to cancel all regular donations and request written confirmation of the cancellation. Specify the date from which you want the cancellation to take effect, ideally stating "with immediate effect" or "from the next possible payment date". Include the date you are writing the letter and your signature if sending a physical letter.
You do not need to provide reasons for your cancellation, though you may choose to do so. Remember that as a donor, you have the absolute right to cancel without justification. In practice, keeping your letter brief, clear and factual ensures the fastest processing.
Where to send your cancellation letter
Send your cancellation letter to Amnesty International UK's supporter care department at their registered office address. Ensure you address your letter correctly to avoid delays:
- Amnesty International UK
- The Human Rights Action Centre
- 17-25 New Inn Yard
- London
- EC2A 3EA
Address your letter to "Supporter Care Team" or "Membership Services" to ensure it reaches the appropriate department. Using Recorded Delivery through Royal Mail, or another tracked postal service, is strongly recommended to obtain proof of delivery.
Using tracked postal services
Royal Mail Recorded Delivery costs approximately £3.35 and provides proof of postage and delivery, with compensation cover up to £100. This service requires a signature upon delivery, creating definitive evidence that Amnesty International UK received your cancellation request. Alternatively, Royal Mail Special Delivery Guaranteed offers next-day delivery with higher compensation levels, though this is generally unnecessary for cancellation letters.
Keep your proof of postage receipt safely, along with a copy of your cancellation letter. These documents form your evidence trail should any issues arise. In practice, this documentation protects you if future payments are incorrectly taken or if the organisation claims not to have received your cancellation.
How Postclic simplifies the process
Services like Postclic streamline postal cancellation by handling the entire process digitally. Rather than writing a letter, purchasing postage, and visiting a post office, you can create and send your cancellation letter online. Postclic formats your letter professionally, prints it, and sends it via tracked delivery on your behalf.
This approach saves considerable time and effort whilst maintaining all the legal protections of traditional postal cancellation. You receive digital proof of sending and delivery, which is stored securely and easily accessible if needed later. As a result, you gain the reliability and formality of postal communication without the administrative burden.
Additionally, Postclic ensures your letter is correctly formatted and addressed, reducing the risk of errors that could delay processing. The service provides peace of mind that your cancellation has been handled professionally and will reach the right department at Amnesty International UK.
What happens after sending your letter
Once Amnesty International UK receives your cancellation letter, their supporter care team should process your request within their standard administrative timeframe, typically 7-10 working days. You should receive written confirmation acknowledging your cancellation and confirming the date from which your regular donations will cease.
If you do not receive confirmation within two weeks, follow up with another letter referencing your original cancellation request and including your proof of delivery. This demonstrates you are monitoring the situation and expect proper processing. In practice, most cancellation requests are handled efficiently, but maintaining records ensures you can address any problems promptly.
Stopping the direct debit through your bank
You also have the right to cancel the direct debit directly through your bank, which provides an additional layer of control. However, this should ideally be done after receiving confirmation from Amnesty International UK that they have processed your cancellation. Cancelling the direct debit without notifying the charity can create administrative confusion and may result in the organisation continuing to attempt payments or sending payment reminder communications.
Therefore, the recommended approach is to first cancel formally with Amnesty International UK by post, then confirm with your bank that the direct debit has been cancelled once you receive confirmation. This ensures clean administrative closure on both sides.
Customer reviews and tips
Understanding other supporters' experiences with cancelling Amnesty International UK donations provides valuable insights and helps set realistic expectations. Whilst individual experiences vary, common themes emerge from donor feedback about the cancellation process.
Positive experiences reported by former supporters
Many former donors report that Amnesty International UK processes cancellations professionally and respectfully once a clear written request is received. Supporters who sent cancellation letters by tracked post generally received prompt confirmation and experienced no further payment attempts. The organisation's supporter care team is frequently described as courteous and understanding when handling cancellation requests.
Several reviewers note that Amnesty International UK respects donor decisions without applying excessive pressure to continue supporting. This professional approach reflects well on the organisation and aligns with fundraising best practices. As a result, many people who cancel their support maintain positive feelings about the charity, even if they are no longer in a position to donate.
Common challenges and how to avoid them
Some supporters report experiencing delays in cancellation processing, particularly when requests are submitted close to payment dates or during busy periods. To avoid this issue, submit your cancellation well in advance of your next scheduled payment, ideally 10-15 working days beforehand. This buffer period accommodates administrative processing times and reduces the risk of an additional payment being taken.
A small number of donors mention continuing to receive fundraising communications after cancelling their regular donations. This typically occurs because supporter databases and mailing lists are managed separately from payment processing systems. Therefore, if you want to stop all communications from Amnesty International UK, explicitly state this in your cancellation letter and request removal from all mailing lists, including email, post and telephone contact.
Occasionally, supporters report confusion about whether their cancellation was successfully processed when they do not receive confirmation. This uncertainty causes unnecessary stress and highlights the importance of using tracked postal services. With proof of delivery, you can confidently follow up if confirmation is not received within a reasonable timeframe.
Tips from consumer rights advocates
Based on experience helping consumers cancel charitable donations, several practical tips can ensure a smooth process. Always keep copies of all correspondence, including your original cancellation letter and any follow-up communications. These documents form your evidence trail and protect your rights if disputes arise.
Be clear and specific in your cancellation request, avoiding ambiguous language that might be interpreted as merely reducing rather than cancelling your donation. Use phrases like "I wish to cancel my regular donation completely and permanently" rather than softer language that could create confusion.
Monitor your bank account after submitting your cancellation to ensure no further payments are taken. If a payment is incorrectly processed after your cancellation should have taken effect, contact both Amnesty International UK and your bank immediately to request a refund under the Direct Debit Guarantee.
Managing communication preferences
Even after cancelling your financial support, you may wish to stay informed about Amnesty International's work without receiving donation requests. In practice, you can request to remain on informational mailing lists whilst being removed from fundraising communications. Specify these preferences clearly in your cancellation letter.
Conversely, if you want a complete break from all contact, state explicitly that you wish to be removed from all databases, mailing lists and contact records. Under data protection regulations, Amnesty International UK must respect these preferences, though they may retain minimal information for legitimate administrative purposes such as preventing future contact or processing legacy gifts.
Reconnecting with Amnesty International in future
Many people who cancel charitable donations later find themselves in a position to resume support. Amnesty International UK welcomes returning supporters, and cancelling your donation does not prevent you from supporting the organisation again in future. This means you should never feel pressured to maintain donations during difficult financial periods out of concern that you cannot return later.
If you cancel due to specific concerns about campaigns or organisational decisions, you might consider explaining this in your cancellation letter. Whilst not required, constructive feedback can help the organisation understand supporter perspectives. However, remember that you have no obligation to justify your decision, and a simple, clear cancellation request is entirely appropriate and will be respected.
Understanding your rights and the proper procedures for cancelling your Amnesty International UK donation empowers you to make decisions that suit your circumstances. Postal cancellation provides the most reliable, documented method for ending your regular support whilst protecting your consumer rights. By following the guidance outlined here, you can ensure your cancellation is processed efficiently and professionally, allowing you to manage your charitable giving in a way that works for you.