Ending your Framer membership made easy

About Framer

Framer operates as a comprehensive web design and prototyping platform that enables users to create interactive websites and design prototypes without extensive coding knowledge. In accordance with UK consumer protection legislation, subscribers to Framer's services are entitled to specific contractual rights, including the right to terminate their subscription agreement under defined circumstances. The platform functions as a Software-as-a-Service (SaaS) provider, consequently establishing a continuous contractual relationship with its users that requires proper legal procedures for termination.

The service operates under a subscription-based business model, whereby users enter into a binding agreement to access design tools, hosting capabilities, and collaborative features. Furthermore, as Framer processes payments and personal data of UK residents, the company must comply with both the Consumer Rights Act 2015 and the UK General Data Protection Regulation (UK GDPR). These regulatory frameworks establish the foundation for understanding your contractual obligations and cancellation rights as a subscriber.

When considering cancellation of your Framer subscription, it is imperative to understand that you are exercising your contractual right to terminate a service agreement. This right exists independently of the platform's own cancellation mechanisms and can be effectuated through formal written notice. The postal cancellation method provides the most legally robust approach, as it creates a documented paper trail that serves as irrefutable evidence of your cancellation request, should any disputes arise regarding billing or service continuation.

Membership options and associated costs

Framer structures its service offerings across multiple subscription tiers, each establishing distinct contractual obligations and pricing frameworks. Understanding these membership categories is essential for determining applicable notice periods and potential financial implications of cancellation.

Individual subscription plans

The individual subscription category encompasses several pricing tiers designed for personal use and small-scale projects. The Free tier provides basic functionality without establishing a paid contractual relationship, consequently simplifying cancellation procedures as no payment obligations exist. Nevertheless, users should note that project data and published sites may be subject to deletion upon account closure.

Team and enterprise subscriptions

Team subscriptions establish more complex contractual arrangements, as multiple parties may be bound by a single service agreement. The Team plan typically costs approximately £30 per editor per month when billed monthly, or £288 per editor annually. Enterprise agreements involve customised pricing structures and often include specific contractual terms regarding minimum commitment periods and cancellation procedures.

In accordance with standard SaaS contractual practices, annual subscriptions generally require payment of the full year's service fee upfront, creating a prepaid service obligation. Consequently, cancellation of an annual subscription typically does not result in a pro-rata refund for unused service periods, unless specific circumstances invoke your statutory cooling-off rights under the Consumer Contracts Regulations 2013.

Billing cycles and contractual renewal provisions

Monthly subscriptions operate on an automatic renewal basis, whereby the contract automatically extends for successive monthly periods unless terminated through proper notice. Annual subscriptions similarly auto-renew upon expiration of the twelve-month term. This automatic renewal mechanism constitutes a material term of your service agreement and necessitates timely cancellation notice to prevent unwanted charges.

Furthermore, the timing of your cancellation notice relative to your billing cycle date carries significant financial implications. Cancellation requests submitted after your billing cycle has renewed may result in charges for an additional service period, depending on the specific terms outlined in Framer's subscriber agreement.

Understanding your cancellation rights under UK law

UK consumer protection legislation establishes comprehensive rights for individuals entering into service contracts with commercial entities. These statutory rights exist independently of any cancellation policies implemented by the service provider and cannot be contractually waived or diminished.

Consumer Contracts Regulations 2013

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide consumers with a statutory cooling-off period of fourteen days from the date of contract formation. This cooling-off right applies to distance contracts, which encompasses online subscription agreements such as those established with Framer. During this fourteen-day period, you possess an unconditional right to cancel your subscription and receive a full refund of any payments made.

Nevertheless, if you have actively used the service during the cooling-off period, the provider may be entitled to deduct charges for the proportionate value of services already supplied. To exercise your cooling-off rights, you must communicate your decision to cancel in a clear statement, which can be effectuated through postal correspondence. The fourteen-day period commences from the day after you entered into the contract or received confirmation of your subscription.

Consumer Rights Act 2015

Beyond the initial cooling-off period, the Consumer Rights Act 2015 establishes your ongoing rights regarding service quality and contract termination. This legislation stipulates that digital content and services must be of satisfactory quality, fit for purpose, and as described. Should Framer fail to meet these statutory requirements, you may possess grounds for contract termination with potential entitlement to refunds or compensation.

In accordance with Section 57 of the Consumer Rights Act 2015, where a service contract is for an indefinite period, you retain the right to terminate the contract by giving reasonable notice. What constitutes "reasonable notice" depends upon the specific circumstances, though typically aligns with the billing cycle period. Consequently, for monthly subscriptions, reasonable notice would generally be considered as notification prior to the next billing date.

Contractual cancellation terms versus statutory rights

It is imperative to distinguish between cancellation rights established by statute and those outlined in Framer's terms of service. Whilst service providers may implement their own cancellation policies, these contractual terms cannot diminish your statutory rights under UK law. Should any conflict arise between Framer's stated cancellation policy and your statutory entitlements, the statutory provisions take precedence.

Furthermore, any contractual terms that appear to restrict or eliminate your statutory cancellation rights may be deemed unfair under the Consumer Rights Act 2015 and consequently unenforceable. This principle provides additional protection for consumers seeking to terminate service agreements.

Why postal cancellation provides superior legal protection

Whilst digital platforms typically encourage online account management and cancellation procedures, postal cancellation through Recorded Delivery offers substantially enhanced legal protections and evidential value.

Establishing definitive proof of notice

Recorded Delivery postal service creates an independent, third-party verified record of your cancellation communication. This documentation includes the date of posting, confirmation of delivery, and the identity of the recipient. In contractual disputes regarding whether proper notice was provided, this postal evidence carries significant legal weight and is generally accepted by courts and dispute resolution services.

Conversely, online cancellation mechanisms may be subject to technical failures, disputed timestamps, or claims that the cancellation was not properly processed through the platform's systems. Furthermore, service providers maintain control over online cancellation interfaces and could theoretically modify or dispute records of electronic cancellation requests.

Protection against system errors and disputes

Digital cancellation methods rely upon the proper functioning of the service provider's technical infrastructure. Should system errors occur, glitches prevent proper processing, or the cancellation interface become temporarily unavailable, your cancellation attempt may fail without your knowledge. Subsequently, you may continue to incur charges whilst believing your subscription has been terminated.

Postal cancellation eliminates dependence on the service provider's technical systems. Once your cancellation letter has been posted via Recorded Delivery and delivered to the company's registered address, you have fulfilled your legal obligation to provide notice, regardless of how the recipient processes that correspondence internally.

Compliance with formal notice requirements

Many subscription agreements contain clauses requiring written notice for cancellation. Whilst electronic communications may satisfy this requirement in some contexts, traditional postal correspondence unambiguously constitutes "written notice" for legal purposes. This removes any potential ambiguity regarding whether your cancellation method complies with contractual notice provisions.

Step-by-step guide to cancelling Framer by post

Effectuating cancellation through postal correspondence requires adherence to specific procedural steps to ensure legal compliance and maximum protection of your interests.

Gathering necessary account information

Prior to drafting your cancellation correspondence, compile all relevant account details that will enable Framer to identify your subscription accurately. This information should include your full name as it appears on the account, the email address associated with your subscription, your account username or identification number, and details of your current subscription plan.

Additionally, note your most recent billing date and the date upon which your next payment is scheduled. This temporal information is crucial for calculating appropriate notice periods and ensuring your cancellation takes effect before additional charges are incurred.

Preparing your cancellation letter

Your cancellation correspondence should be structured as a formal business letter and include several essential components. Commence with your full name and postal address positioned at the top of the letter, followed by the date of writing. Subsequently, include the recipient's address details exactly as provided by the service.

The body of your letter should clearly state your intention to cancel your Framer subscription, referencing your specific account details to facilitate identification. Specify the effective date upon which you wish the cancellation to take effect, ensuring this provides reasonable notice in accordance with your billing cycle. Furthermore, explicitly request written confirmation of your cancellation and cessation of all future billing.

Include a statement requesting that any personal data held by the company be handled in accordance with UK GDPR provisions, and specify whether you wish your account data to be deleted or retained in accordance with legal requirements. Sign and date the letter, and retain a copy for your records before posting.

Addressing your cancellation letter correctly

Accurate addressing of your cancellation correspondence is absolutely critical to ensuring it reaches the appropriate department and is processed correctly. As Framer operates as a technology company with international operations, verification of the correct UK correspondence address is essential.

Based on current information, Framer's registered business operations are conducted through their parent company structure. For UK-based cancellation correspondence, letters should be addressed to the company's official registered address. However, it is important to note that Framer primarily operates as a Netherlands-based company, and specific UK postal addresses for customer service correspondence may not be publicly available in traditional formats.

In such circumstances where a dedicated UK postal address is not published, cancellation correspondence should be directed to the company's primary European business address. Nevertheless, subscribers should verify current postal correspondence details through Framer's terms of service documentation or by requesting this information through available contact channels prior to posting cancellation notices.

Utilising Recorded Delivery services

Dispatch your cancellation letter exclusively via Royal Mail Recorded Delivery service, which provides tracking capabilities and proof of delivery. This service generates a unique tracking reference number that enables you to monitor the letter's progress and confirm delivery. The signature-upon-delivery requirement creates definitive evidence that your correspondence reached the intended recipient.

Retain your proof of posting receipt, which includes the tracking number, posting date, and destination address. Subsequently, monitor the tracking status online and preserve the delivery confirmation once it becomes available. This documentation constitutes your primary evidence of having provided proper cancellation notice.

How Postclic streamlines the postal cancellation process

Postclic offers a specialised service that simplifies the postal cancellation process whilst maintaining all legal protections associated with traditional posted correspondence. The platform enables users to compose their cancellation letter digitally, which Postclic then professionally formats, prints, and dispatches via tracked postal services on your behalf.

This approach combines the convenience of digital communication with the legal robustness of postal correspondence. Furthermore, Postclic provides digital proof of posting and delivery tracking, ensuring you maintain comprehensive documentation of your cancellation notice. The service eliminates common procedural errors such as incorrect addressing or inadequate postage, whilst saving time associated with physical letter preparation and post office visits.

Timeline and effective date considerations

Calculate your cancellation timeline carefully to ensure termination takes effect before your next billing cycle commences. As a general principle, your cancellation notice should be posted sufficiently in advance to allow for postal delivery time plus any contractual notice period specified in Framer's terms of service.

For monthly subscriptions, posting your cancellation letter at least seven to ten days before your next billing date provides adequate time for delivery and processing. Annual subscriptions require particular attention to renewal dates, as these contracts typically auto-renew unless cancelled with appropriate advance notice, sometimes requiring thirty days or more.

Following up on your cancellation request

After confirming delivery of your cancellation letter through the Recorded Delivery tracking system, monitor your email for confirmation correspondence from Framer. The company should acknowledge receipt of your cancellation request and confirm the effective termination date of your subscription.

Should you not receive confirmation within ten working days of confirmed delivery, prepare follow-up correspondence referencing your original cancellation letter, including the date posted and Recorded Delivery tracking number. This follow-up should request immediate confirmation and reiterate your cancellation instruction.

Additionally, monitor your bank account or credit card statements to verify that no further charges are applied after your intended cancellation date. Should unauthorised charges occur following proper cancellation notice, you possess grounds to dispute these transactions with your payment provider and may pursue recovery through chargeback procedures or formal complaint mechanisms.

Common reasons subscribers cancel Framer subscriptions

Understanding typical cancellation motivations provides context for the contractual relationship between subscribers and the platform, and may inform your own decision-making process regarding service termination.

Cost considerations and budgetary constraints

Financial factors constitute a primary driver of subscription cancellations across SaaS platforms. Subscribers may determine that the ongoing cost of their Framer subscription no longer aligns with their budgetary allocations, particularly if project requirements have diminished or if personal financial circumstances have changed. Furthermore, users who initially subscribed for specific projects may find continued subscription costs unjustifiable once those projects conclude.

The tiered pricing structure means that users on higher-cost plans may seek to cancel if they determine the additional features do not provide commensurate value for the increased expenditure. This cost-benefit analysis forms a legitimate basis for contract termination under general contractual principles.

Migration to alternative platforms

The competitive landscape of web design and prototyping tools provides numerous alternative platforms, each offering distinct feature sets and pricing models. Subscribers may elect to cancel Framer in favour of competing services such as Webflow, Figma, or WordPress-based solutions that better align with their specific technical requirements or workflow preferences.

Professional designers and agencies frequently reassess their tool stack, and migration to alternative platforms represents a standard business decision. Consequently, the ability to terminate service agreements without excessive barriers or penalties is essential for maintaining a competitive marketplace.

Technical limitations and feature requirements

Certain subscribers may encounter technical limitations within Framer's platform that impede their ability to execute desired design implementations. Whilst Framer offers substantial functionality, no single platform can comprehensively address all possible use cases. Users with specialised requirements for e-commerce integration, specific content management capabilities, or particular technical integrations may determine that alternative platforms better serve their needs.

Changes in project scope or business direction

Freelancers, agencies, and businesses commonly experience shifts in project focus or strategic direction that impact their tooling requirements. A business pivoting away from web design services, or an individual transitioning to different professional activities, may no longer require access to Framer's design and prototyping capabilities. These legitimate business reasons justify subscription termination as the contractual relationship no longer serves its intended purpose.

Underutilisation and inactive accounts

Subscribers occasionally maintain active subscriptions despite minimal or zero usage of the platform. This situation frequently arises when initial projects conclude but automatic renewal provisions continue billing cycles. Recognition of this underutilisation prompts cancellation to eliminate unnecessary recurring expenses. Furthermore, some users may have subscribed during trial periods or promotional offers, subsequently determining that their actual usage does not justify continued subscription.

Service quality concerns

Whilst less common, some cancellations stem from dissatisfaction with service quality, platform reliability, or customer support experiences. Under the Consumer Rights Act 2015, services must meet statutory quality standards, and persistent failures to meet these standards may provide grounds for contract termination with potential refund entitlements. Issues such as frequent platform downtime, unresolved technical problems, or inadequate customer support responses can legitimately motivate subscription cancellation.

Post-cancellation considerations and data management

Termination of your Framer subscription triggers several important considerations regarding data retention, export procedures, and account closure.

Project data and content preservation

Prior to finalising your cancellation, ensure you have exported or preserved all project data, design files, and published content that you wish to retain. Service agreements typically specify that account data may be deleted following subscription termination, and recovery of this information after deletion may be impossible. Consequently, comprehensive data backup represents an essential preliminary step before effectuating cancellation.

Framer's terms of service should outline specific timeframes for data retention following account closure. Review these provisions carefully to understand how long you have to retrieve your content after cancellation takes effect.

Published website considerations

If you have utilised Framer to publish live websites, cancellation of your subscription will affect the hosting and availability of these sites. Subscribers must make alternative hosting arrangements to ensure continuity of web presence. This may involve exporting code, migrating to alternative hosting platforms, or subscribing to Framer's site-specific plans if you wish to maintain hosting for individual projects without a full subscription.

Personal data and GDPR compliance

Under UK GDPR provisions, you retain rights regarding personal data held by Framer following subscription cancellation. You may request deletion of your personal information in accordance with the right to erasure, subject to certain exceptions for data that must be retained for legal or accounting purposes. Your cancellation correspondence should specify your preferences regarding data handling to ensure compliance with your wishes.

Furthermore, you possess the right to request a copy of all personal data held about you through a Subject Access Request, should you wish to verify what information the company retains following cancellation. This request must be fulfilled within one month under UK GDPR requirements.

Cancelling your Framer subscription through postal correspondence represents a methodical approach that prioritises legal protection and evidential certainty. By understanding your contractual rights under UK consumer protection legislation, following proper cancellation procedures, and maintaining comprehensive documentation, you ensure that your subscription termination is effectuated correctly and that you are protected against unauthorised future charges. The postal cancellation method, particularly when executed via Recorded Delivery, provides superior legal standing compared to digital alternatives and creates an indisputable record of your cancellation notice that serves your interests should any disputes subsequently arise.