Ending your Healf membership made easy

About Healf

Healf is a UK-based health and wellness service that takes a holistic approach to wellbeing, combining health assessments, personalised supplement plans, and lifestyle guidance. Founded to address the growing demand for preventative health solutions, Healf operates on a subscription model that delivers tailored vitamin and supplement packages directly to members' doors. The service uses blood testing and health questionnaires to create bespoke wellness plans, positioning itself as a modern alternative to traditional one-size-fits-all supplement approaches.

What sets Healf apart is its integration of testing, supplementation, and ongoing health tracking. Members typically start with a comprehensive health assessment that analyses various biomarkers, followed by a personalised supplement regimen designed to address specific deficiencies or health goals. The company emphasises evidence-based formulations and transparency about ingredient sourcing, appealing to health-conscious consumers who want more than generic multivitamins.

The service operates entirely online, with members managing their accounts through the Healf website. Supplements arrive monthly in recyclable packaging, and members can adjust their plans based on retesting or changing health priorities. While Healf markets itself as a comprehensive wellness solution, it's important to understand that it's a subscription service requiring ongoing commitment and payment, which is why understanding the cancellation process becomes crucial for anyone considering or currently using the service.

Plans, features and pricing

Healf structures its offerings around personalised health plans rather than standardised tiers, which means pricing varies significantly based on individual needs. However, there are common components that most members encounter when engaging with the service.

Initial assessment options

The journey typically begins with a health assessment, which forms the foundation of your personalised plan. Healf offers different testing levels, from basic nutritional profiles to comprehensive hormone and metabolic panels. These initial assessments usually range from £150 to £400, depending on the complexity and number of biomarkers tested. Keep in mind that this is a one-time cost separate from your ongoing subscription.

Monthly subscription structure

Once your assessment is complete, you'll receive a personalised supplement plan with monthly delivery. The subscription costs vary widely based on the number and type of supplements recommended, but most members report paying between £50 and £150 per month. This variability is both a strength and a potential concern—whilst you're getting tailored nutrition, you might find costs escalating if your plan includes multiple premium ingredients.

What's included in your subscription

Your monthly fee covers the personalised supplement formulations, packaging, and delivery. Most plans include access to health tracking tools through the Healf platform, where you can monitor your progress and log symptoms or lifestyle changes. Some members also receive periodic check-ins with health advisors, though the level of support varies based on your specific plan.

Additional features and costs

Beyond the core subscription, Healf offers additional services that can increase your total expenditure. Follow-up testing to reassess your biomarkers typically costs between £100 and £300, depending on which markers you're tracking. Some members opt for these retests every three to six months to ensure their supplement plan remains optimised. Additionally, if you want to add specific supplements outside your core plan, these come at extra cost.

Most importantly, understand that Healf operates on automatic renewal. Your card will be charged monthly unless you actively cancel, and there's typically a minimum commitment period outlined in your initial agreement. This automatic billing structure is precisely why having a clear cancellation strategy matters—forgotten subscriptions can accumulate significant charges over time.

Terms of service and cancellation policy

Before diving into the cancellation process, you need to understand Healf's contractual terms. Like many subscription services, Healf has specific requirements about when and how you can cancel, and failing to follow these correctly can result in unexpected charges or complications.

Minimum commitment periods

Healf typically requires a minimum subscription period, often three months from your initial sign-up. This commitment exists because the service is designed around tracking health improvements over time, and the company argues that meaningful results require consistent supplementation. Check your original agreement carefully—if you cancel before completing your minimum term, you may be liable for the remaining payments or face early termination fees.

Here's where many members make their first mistake: they assume they can cancel immediately after deciding the service isn't for them. If you're within your minimum period, you'll need to continue payments until that term expires, even if you've stopped taking the supplements. This is legally enforceable under UK contract law, so don't ignore it.

Notice period requirements

Even after completing your minimum commitment, Healf requires advance notice for cancellation—typically 30 days before your next billing date. This means if your subscription renews on the 15th of each month and you want to cancel, you must submit your cancellation request by the 15th of the previous month. Miss this deadline by even a day, and you'll be charged for another month.

Additionally, Healf's terms specify that cancellation requests must be received in writing. Verbal requests or informal emails don't satisfy this requirement, which is why postal cancellation becomes so important. The company needs formal documentation to process your termination properly and protect both parties legally.

Refund policy and final charges

Healf generally does not offer refunds for supplements already dispatched or for partial months of service. If you cancel on the 20th but your billing cycle renews on the 1st, you've already paid for that month and won't receive a prorated refund. This policy is standard across subscription services but catches many people off guard.

For initial health assessments, refunds are typically only available if you cancel before your test kit is dispatched or processed. Once your blood sample has been analysed, the assessment fee is non-refundable, as the laboratory work has been completed. Keep this in mind if you're having second thoughts early in the process.

UK consumer rights considerations

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period for distance sales, which includes online subscriptions. However, this right doesn't apply to personalised goods—and Healf's customised supplement formulations likely fall into this category. Furthermore, if you've used the service (received and consumed supplements), you've accepted the contract, which may void your cooling-off rights.

That said, if Healf has breached its contract—for example, by failing to deliver supplements or providing significantly different services than promised—you may have grounds for immediate cancellation without penalty under UK consumer law. Document any service failures carefully if you plan to pursue this route.

Cancelling by post - the complete guide

Now we get to the practical process of actually cancelling your Healf subscription. Based on thousands of cancellations I've processed, postal cancellation is your most reliable method for several critical reasons.

Why postal cancellation is your best option

First, written cancellation creates an undeniable paper trail. When you send a letter via Recorded Delivery, you receive proof of postage and confirmation when Healf receives it. This documentation becomes invaluable if there's any dispute about whether you cancelled in time or if unexpected charges appear on your account.

Second, Healf's terms explicitly require written notice, and a formal letter satisfies this requirement completely. Online account portals can have technical issues, emails can be filtered to spam, and there's often ambiguity about whether clicking a button constitutes proper notice. A posted letter eliminates all these uncertainties.

Third, Recorded Delivery gives you legal protection under UK law. If Healf claims they never received your cancellation, your proof of delivery serves as evidence in any dispute with your bank or credit card company. I've seen countless cases where members struggled to stop charges because they couldn't prove they'd cancelled—don't let this happen to you.

Preparing your cancellation letter

Your cancellation letter needs specific information to be processed efficiently. Start by including your full name exactly as it appears on your Healf account, your account number or customer reference (found on your invoices or in your account settings), and your registered email address. These identifiers help Healf locate your account quickly and reduce processing delays.

Next, state clearly and unambiguously that you are cancelling your subscription. Use direct language like \