Ending your Hint membership made easy

About Hint

Hint is a UK-based astrology and horoscope app subscription service that provides personalised astrological readings, daily horoscopes, birth chart analysis, and compatibility reports. The app has gained popularity among users interested in astrology, offering detailed insights based on natal charts, planetary movements, and astrological transits. Hint delivers content through a mobile application available on iOS and Android platforms, combining traditional astrological wisdom with modern technology to create an engaging user experience.

The service operates on a subscription model, automatically renewing unless cancelled by the user. Many subscribers initially sign up for what appears to be a free trial or low-cost introductory offer, only to discover that they've committed to a recurring subscription that can be surprisingly difficult to cancel. This is precisely why understanding the cancellation process before you need it is absolutely crucial.

Most importantly, Hint processes thousands of subscriptions daily, and their customer service systems can become overwhelmed. This is why postal cancellation remains the most reliable method for UK consumers who want documented proof of their cancellation request.

Plans, features and pricing

Hint offers several subscription tiers designed to appeal to different levels of astrological interest. The pricing structure can be somewhat confusing because the app frequently runs promotional offers and trial periods that convert to full-price subscriptions.

Keep in mind that these prices fluctuate based on promotional campaigns and the entry point through which you subscribed. Some users report being charged different amounts than what they initially agreed to, which is another reason why maintaining clear cancellation documentation is essential.

Common features across subscription tiers

Regardless of which plan you've subscribed to, Hint typically provides access to daily horoscope readings, weekly forecasts, and basic astrological content. The premium tiers unlock more detailed natal chart interpretations, transit predictions, and relationship compatibility analysis. The app also offers palm reading features, tarot card readings, and numerology reports as part of higher-tier subscriptions.

Additionally, many users find that after the initial novelty wears off, they don't use the app frequently enough to justify the recurring cost. This is one of the primary reasons people seek to cancel their subscriptions.

Why subscribers choose to cancel

From processing thousands of cancellation requests, I've noticed several recurring patterns. First, many users didn't realise they were signing up for an auto-renewing subscription and only discovered the charges when reviewing their bank statements. Second, the content can become repetitive after a few weeks, with generic horoscopes that don't feel particularly personalised despite the app's promises. Third, the cost adds up significantly over time, especially for weekly subscriptions that can exceed £40 per month.

Other common reasons include discovering free alternatives that provide similar content, financial constraints requiring budget cuts, or simply losing interest in astrology. Whatever your reason, you have every right to cancel, and UK consumer protection laws support your decision.

Terms of service and cancellation policy

Understanding Hint's terms of service is absolutely critical before attempting to cancel. Like many app-based subscription services, Hint's cancellation policy contains specific requirements that you must follow to ensure your cancellation is processed correctly.

Notice period requirements

Most importantly, Hint typically requires notice before your next billing cycle. This means you need to cancel at least 24-48 hours before your subscription renews, though some users report needing to provide up to 7 days' notice. This is where many people make their first mistake—they assume cancelling on the day before renewal will be sufficient, only to be charged for another billing period.

The terms of service usually state that cancellations take effect at the end of the current billing period, not immediately. This means you'll retain access to the service until your paid period expires, but you won't receive a refund for unused time unless there are exceptional circumstances.

UK consumer rights and protections

Under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific rights when dealing with digital content subscriptions. If you signed up for a free trial and were charged without clear consent, or if the service doesn't match what was advertised, you may be entitled to a refund.

Additionally, if Hint makes it unreasonably difficult to cancel your subscription, this could constitute an unfair commercial practice under UK law. This is precisely why postal cancellation is so valuable—it creates an indisputable paper trail that proves you attempted to cancel in good faith.

Refund policies and exceptions

Hint's standard policy typically doesn't offer refunds for partial subscription periods. However, if you were charged incorrectly, didn't authorise the subscription, or the service failed to deliver promised features, you may have grounds for a refund claim. Keep in mind that pursuing a refund is separate from cancelling the subscription—you need to do both independently.

Some users have successfully obtained refunds by escalating to their bank or credit card company through chargeback procedures, particularly when they can demonstrate that cancellation attempts were ignored or obstructed. This is another reason why postal cancellation with proof of delivery is invaluable.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Hint subscription, and I always recommend it over digital methods for several crucial reasons. First, you receive documented proof of delivery through Royal Mail's tracking system. Second, it creates a formal record that's harder for companies to dispute or ignore. Third, it demonstrates that you've taken reasonable steps to cancel, which strengthens your position if you need to escalate to your bank or a consumer protection agency.

Why postal cancellation is most reliable

After processing thousands of subscription cancellations, I've seen every possible scenario. Digital cancellation methods through apps or websites can mysteriously fail—buttons don't work, confirmation emails never arrive, or accounts show as cancelled but billing continues. Phone cancellation leaves you dependent on the representative's accuracy and goodwill, with no proof of what was discussed.

Postal cancellation eliminates these problems entirely. When you send a cancellation letter via Recorded Delivery, you receive a tracking number and signature confirmation. This creates legal proof that the company received your cancellation request on a specific date, which is absolutely crucial if disputes arise later.

Preparing your cancellation letter

Your cancellation letter needs to include several essential elements to be effective. Start with your full name exactly as it appears on your Hint account, along with the email address you used to register. Include your account number or user ID if you have it—this helps Hint identify your subscription quickly.

Next, clearly state your intention to cancel the subscription immediately and request written confirmation. Specify that you do not authorise any further charges to your payment method. Include the date you're writing the letter and the date you expect the cancellation to take effect.

Additionally, mention that you're sending the letter via Recorded Delivery and include your tracking reference number in the letter itself. This creates a complete audit trail. Request that Hint confirm your cancellation in writing to your postal address or email within 14 days.

The complete postal cancellation process

First, write your cancellation letter following the guidelines above. Print it clearly on plain paper—handwritten letters are acceptable but typed is preferable for clarity. Sign and date the letter at the bottom.

Next, make two copies of your letter before sending it. Keep one copy for your personal records and store the second copy with your proof of postage. This redundancy has saved countless people when disputes arise months later.

Then, address your envelope to Hint's registered office. This is critically important—you must send cancellation correspondence to their official business address, not a customer service PO Box. Based on current company records, the address is:

• Hint
• 128 City Road
• London
• EC1V 2NX
• United Kingdom

Most importantly, take your letter to a Post Office and send it via Recorded Delivery. This costs approximately £3-4 but is absolutely worth every penny. The postal worker will provide you with a receipt containing your tracking number—guard this receipt carefully as it's your proof of sending.

Tracking and confirmation

After posting your letter, track its progress using Royal Mail's online tracking system. You'll be able to see when it's delivered and who signed for it. Screenshot or print this tracking information and save it with your letter copies.

Keep in mind that Hint should acknowledge your cancellation within 14 days of receiving your letter. If you don't receive confirmation, send a follow-up letter, again via Recorded Delivery, referencing your original letter and its delivery date.

Using Postclic for hassle-free postal cancellation

For those who want to streamline this process, services like Postclic handle the entire postal cancellation procedure for you. Postclic formats your cancellation letter professionally, prints it, and sends it via tracked delivery to the correct address. You receive digital proof of sending and delivery without visiting the Post Office.

This is particularly valuable if you're busy, uncomfortable with formal letter writing, or simply want the peace of mind that comes from having specialists handle the process. Postclic maintains records of your cancellation attempt, which can be invaluable if you need to demonstrate your cancellation efforts to your bank or a dispute resolution service later.

Common mistakes to avoid

First and foremost, never send cancellation letters via standard post. The few pounds you save isn't worth the risk of having no proof that your letter was delivered. I've seen countless cases where companies claim they never received cancellation letters sent by standard post, leaving consumers with no recourse.

Additionally, don't assume that deleting the app from your phone cancels your subscription—it absolutely doesn't. The subscription is tied to your account and payment method, not the app installation. This is one of the most common mistakes people make.

Another critical error is failing to cancel payment authorisations with your bank or payment provider. Even after cancelling with Hint, if they attempt to charge you and the payment authorisation is still active, the charge may go through. Contact your bank separately to revoke any continuous payment authorities for Hint.

Tips from former members

Having processed thousands of Hint cancellations, I've gathered insights from former subscribers that can help you navigate this process more smoothly and avoid the pitfalls others have encountered.

Document everything from the start

The most successful cancellations I've seen share one common factor—meticulous documentation. From the moment you decide to cancel, start keeping records. Screenshot your current subscription details from the app, including your plan type, billing date, and payment amount. Save any emails from Hint about your subscription. Note the date you decided to cancel and why.

This documentation becomes invaluable if you need to dispute continued charges or pursue a refund. Banks and consumer protection agencies give significantly more weight to well-documented complaints with clear timelines and evidence.

Cancel well before your renewal date

Former members consistently advise cancelling at least two weeks before your next billing date, even though Hint's terms may suggest a shorter notice period is acceptable. This buffer protects you against processing delays, postal delays, or administrative backlogs at Hint's end.

Keep in mind that subscription services are often deliberately slow to process cancellations, hoping you'll be charged for another cycle. By cancelling early, you eliminate this risk entirely.

Monitor your bank statements carefully

After sending your cancellation letter, watch your bank statements like a hawk for at least three months. Some users report being charged weeks or even months after supposedly successful cancellations. If you spot any unauthorised charges, contact your bank immediately to dispute them and provide your proof of cancellation.

Additionally, set up transaction alerts on your banking app so you're notified instantly if Hint attempts to charge you. This allows you to respond quickly rather than discovering unauthorised charges weeks later.

Consider revoking payment authorisations

Several former members recommend contacting your bank or card provider to revoke the continuous payment authority for Hint as soon as you send your cancellation letter. This provides an additional layer of protection. Even if Hint's systems fail to process your cancellation correctly, they won't be able to take payment.

Most importantly, understand that revoking payment authorisation doesn't cancel your subscription—you still need to send the formal cancellation letter. The payment revocation is a protective measure, not a replacement for proper cancellation.

What to do if cancellation is ignored

If Hint continues charging you after you've sent your cancellation letter via Recorded Delivery, you have several escalation options. First, send a second letter referencing your original cancellation, including copies of your proof of delivery, and stating that continued charges constitute unauthorised transactions.

Next, contact your bank to dispute the charges as unauthorised transactions. Provide them with your cancellation documentation and proof of delivery. Banks are generally supportive when you can demonstrate clear cancellation attempts.

Additionally, you can report the issue to the Advertising Standards Authority if you believe Hint's marketing was misleading, or to your local Trading Standards office if you feel their cancellation practices are unfair. For more serious disputes, the Financial Ombudsman Service may be able to assist if the issue involves payment handling.

Learning from others' experiences

Former Hint subscribers frequently mention wishing they'd been more careful when signing up initially. Many didn't read the terms thoroughly and were surprised by the auto-renewal terms and pricing. The lesson here is clear—always read subscription terms carefully before providing payment details, and set calendar reminders for renewal dates so you're never caught off guard.

Another common regret is not acting immediately when they decided to cancel. Procrastination cost many people additional billing cycles. When you decide to cancel any subscription, take action that same day. The few minutes required to send a cancellation letter can save you significant money and hassle.

Finally, former members emphasise the importance of staying calm and professional throughout the cancellation process. Angry or emotional communications are less effective than clear, factual letters that reference your rights and the company's obligations. The postal cancellation method naturally encourages this professional approach, as you're writing a formal letter rather than firing off a frustrated email or having a heated phone conversation.