Ending your Hint Astrology membership made easy

About Hint Astrology

Hint Astrology is a personalised astrology app that has gained significant popularity in the UK market over recent years. The service delivers daily horoscopes, birth chart analysis, compatibility readings, and tarot card interpretations directly to your smartphone. What sets Hint apart from free horoscope apps is its emphasis on personalised content based on your specific birth details, including date, time, and location.

The app uses a subscription model that automatically renews unless you actively cancel. Many users initially download the app for a free trial or introductory offer, only to find themselves locked into a recurring payment cycle. The service is operated by Hint Inc., a company that has expanded its astrology offerings across multiple markets including the United Kingdom.

Hint Astrology provides features such as moon phase tracking, planetary transit notifications, relationship compatibility reports, and personalised guidance for various life areas including career, love, and personal growth. The app presents itself as a digital spiritual advisor, offering insights that users can access anytime through their mobile devices.

Most importantly, understanding how Hint Astrology operates as a business is crucial before attempting to cancel. Like many app-based subscription services, the company makes cancellation deliberately less straightforward than signing up. This guide will walk you through the most reliable method for ending your subscription: cancellation by post using Recorded Delivery.

Plans, features and pricing

Hint Astrology offers several subscription tiers designed to appeal to different levels of interest in astrology services. The pricing structure can be confusing because the app frequently runs promotional offers that change the initial cost, but then revert to standard rates after the trial period.

Standard subscription options

The service typically provides three main subscription lengths, each with different pricing to encourage longer commitments. Here's what you need to know about each option:

Keep in mind that promotional pricing often appears significantly lower during your first billing cycle. A common pattern is offering the first week for £1-3, then automatically switching to the full weekly rate. This catches many subscribers off guard when they see unexpected charges on their bank statements.

What features you actually get

The core features available through Hint Astrology subscriptions include personalised daily horoscopes that go beyond sun sign predictions, detailed natal chart interpretations, compatibility analysis with partners or potential matches, and moon phase guidance. Premium subscribers gain access to tarot card readings, transit predictions, and the ability to ask specific questions to astrology "experts" through the app.

Additionally, the service provides push notifications for significant astrological events, detailed reports on planetary retrogrades, and guidance on timing for major life decisions. However, many former subscribers report that the personalised content becomes repetitive after several weeks, with similar advice appearing regularly regardless of actual planetary movements.

Common pricing complaints

One of the most frequent issues users encounter involves unclear pricing disclosure at sign-up. The app may emphasise a low introductory rate without making it sufficiently clear that this will increase dramatically after the trial period. Some users report being charged for annual subscriptions when they believed they were signing up for monthly billing.

Most importantly, refunds are notoriously difficult to obtain from Hint Astrology, even when users cancel immediately after discovering unexpected charges. This makes it absolutely essential to cancel properly and obtain written proof of your cancellation request.

Terms of service and cancellation policy

Understanding Hint Astrology's terms of service is crucial before you begin the cancellation process. The company's policies are designed to protect their revenue stream, which means subscribers need to be aware of specific requirements and deadlines.

Key terms you need to know

Hint Astrology's subscription agreement includes several important clauses that affect cancellation. First, subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. The service requires cancellation notice at least 24-48 hours before your next billing date, though some users report needing to cancel even earlier to avoid charges.

The terms of service specify that refunds are generally not provided for partial billing periods. This means if you cancel halfway through a monthly subscription, you won't receive a refund for the unused portion. However, UK consumer protection laws may override this policy in certain circumstances, particularly if you were misled about pricing or terms.

Legal requirements in the UK

Under UK consumer protection regulations, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain rights when dealing with subscription services. For digital content subscriptions like Hint Astrology, you have a 14-day cooling-off period from the date you first subscribe, during which you can cancel for any reason and receive a full refund.

Additionally, subscription terms must be transparent and clearly communicated before purchase. If Hint Astrology failed to properly disclose pricing changes, automatic renewal terms, or cancellation procedures, you may have grounds for a full refund regardless of how long you've been subscribed.

Keep in mind that these legal protections are most easily enforced when you have clear documentation of your cancellation request. This is precisely why postal cancellation with Recorded Delivery is so valuable—it creates an undeniable paper trail that proves you submitted your cancellation within required timeframes.

Notice periods and billing cycles

The specific notice period required for cancellation depends on your subscription type. Weekly subscriptions typically require at least 24 hours notice before the next renewal. Monthly subscriptions often need 48 hours notice, whilst annual subscriptions may require up to 7 days notice before the anniversary date.

Most importantly, always calculate your cancellation deadline conservatively. If your subscription renews on the 15th of the month, don't wait until the 13th to send your cancellation letter. Postal services can experience delays, and you need to ensure your letter arrives with time to spare. Aim to send your cancellation at least 5-7 working days before your renewal date.

Why people cancel Hint Astrology

Understanding common cancellation reasons helps you recognise if your experience matches others. The most frequent complaint involves unexpected charges, particularly when users believed they had cancelled through the app but continued being billed. Many subscribers report that in-app cancellation options either don't work properly or are deliberately hidden.

Other common reasons include repetitive content that doesn't justify the ongoing cost, discovering that free astrology resources provide similar information, realising the financial commitment adds up significantly over time, and experiencing poor customer service when attempting to resolve billing issues.

Additionally, some users cancel after discovering that the "personalised" readings are largely automated and generic, with minimal actual customisation based on their birth chart. Others find that the constant notifications and upselling attempts within the app become tiresome rather than helpful.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for ending your Hint Astrology subscription because it creates physical evidence of your cancellation request. Unlike app-based or email cancellations that can mysteriously fail to process, a properly sent postal cancellation with proof of delivery cannot be ignored or denied.

Why postal cancellation is most reliable

First, postal cancellation using Recorded Delivery provides you with official proof that your letter was sent and received. This proof is legally significant if disputes arise about whether you cancelled properly. The Royal Mail tracking system creates an independent record that neither you nor Hint Astrology can dispute.

Next, written cancellation requests are taken more seriously by companies than app-based cancellations. When a formal letter arrives at a company's registered address, it must be processed according to proper procedures. This reduces the likelihood of your cancellation being "lost" or ignored in the system.

Additionally, postal cancellation protects you under UK consumer law more effectively than digital methods. If you need to escalate a dispute to your bank for a chargeback or to trading standards authorities, having postal proof of cancellation significantly strengthens your case.

What you need before starting

Before sending your cancellation letter, gather the following information: your full name as it appears on your subscription, the email address associated with your Hint Astrology account, your subscription type and billing frequency, your customer reference number if you have one, and the date of your next scheduled payment.

Most importantly, note down your current subscription renewal date. You'll need to ensure your letter arrives well before this date to avoid being charged for another billing cycle. Check your email for subscription confirmation messages or payment receipts that contain this information.

The official postal address

Send your cancellation letter to Hint Astrology's official registered address using Recorded Delivery. The correct address is:

• Hint Inc.
• 251 Little Falls Drive
• Wilmington
• Delaware 19808
• United States

Keep in mind that this is a US address, which means your letter will take longer to arrive than domestic UK post. International Recorded Delivery from the UK to the United States typically takes 5-7 working days, but can take up to 10 working days during busy periods or customs delays. Always factor this delivery time into your cancellation timeline.

Writing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information. Start with your full contact details at the top, including your UK address, email, and phone number. Date the letter with the day you're sending it.

In the body of your letter, state clearly that you are cancelling your Hint Astrology subscription. Include your account email address, any customer reference numbers you have, and specify your subscription type. Request written confirmation of your cancellation and state that you expect no further charges to be applied to your payment method.

Additionally, reference your rights under UK consumer protection law if applicable, particularly if you're within the 14-day cooling-off period or if you believe you were misled about subscription terms. Be professional and factual rather than emotional—this is a business transaction, and a businesslike tone is most effective.

Sending via Recorded Delivery

Take your completed letter to any Post Office branch and request International Tracked & Signed service, which is the international equivalent of Recorded Delivery. This service costs approximately £7-8 for letters to the United States and provides full tracking and proof of delivery.

The Post Office will provide you with a receipt containing a tracking number. Keep this receipt in a safe place—it's your proof that you sent the cancellation letter. You can track your letter's progress using the Royal Mail tracking website by entering your tracking number.

Most importantly, take a photograph or make a photocopy of your cancellation letter before sealing the envelope. This gives you a complete record of exactly what you sent and when. Store this copy with your postal receipt and any subsequent correspondence from Hint Astrology.

Using Postclic for easier postal cancellation

If visiting the Post Office and managing international post seems complicated, services like Postclic can simplify the entire process. Postclic handles the printing, enveloping, and posting of your cancellation letter with automatic Recorded Delivery, all managed digitally from your computer or phone.

The service provides several advantages over doing it yourself: you can compose and send your letter entirely online without visiting a Post Office, you receive digital proof of postage and delivery automatically, the letter is professionally formatted and printed, and tracking information is provided through your Postclic account.

Additionally, Postclic maintains a digital archive of your cancellation correspondence, which can be invaluable if you need to prove cancellation months or years later during a billing dispute. The service typically costs similar to or slightly less than handling international Recorded Delivery yourself when you factor in your time and travel to the Post Office.

Timeline and what to expect

Once you've sent your cancellation letter, here's the typical timeline you should expect. Days 1-2: Your letter is processed by Royal Mail and begins international transit. Days 3-7: Your letter travels to the United States and clears customs. Days 7-10: Your letter is delivered to Hint Astrology's address and signed for.

After delivery, Hint Astrology should process your cancellation within 5-10 working days. However, many users report that confirmation is slow or never arrives at all. This doesn't necessarily mean your cancellation hasn't been processed—the proof of delivery itself is evidence of your cancellation request.

Keep in mind that you should monitor your bank account or credit card for any charges during this period. If you're charged after your cancellation letter was delivered, you have strong grounds for a chargeback through your bank, using your postal receipt and delivery confirmation as evidence.

Common mistakes to avoid

First, don't send your cancellation letter using regular post without tracking. The few pounds you save isn't worth the risk of having no proof that you cancelled. Hint Astrology could claim they never received your letter, and you'd have no way to prove otherwise.

Next, don't wait until the last minute to send your cancellation. Remember that international post takes time, and you need your letter to arrive before your renewal date. Cutting it close means risking another billing cycle if there are postal delays.

Additionally, don't assume that cancelling through the app or website means you don't need to send a postal cancellation. Many users report that in-app cancellations don't process correctly. If you've already attempted to cancel digitally but want to be certain, sending a postal cancellation provides backup protection.

Most importantly, don't throw away your postal receipt or delivery confirmation. These documents are your insurance policy against future billing disputes. Store them somewhere safe where you can easily find them if needed, even months after cancelling.

Tips from former members

Having processed thousands of subscription cancellations, I've gathered insights from numerous former Hint Astrology members about what works and what to watch out for. These real-world experiences can help you avoid common pitfalls and ensure your cancellation goes smoothly.

Document everything from the start

Former members consistently emphasise the importance of documentation. From the moment you subscribe to Hint Astrology, save every email confirmation, receipt, and communication. Take screenshots of subscription terms as they appeared when you signed up, because companies sometimes change their terms pages and claim the new terms always applied.

One former subscriber shared that having screenshots of the original promotional pricing was crucial when disputing charges. The company claimed the higher rate was always disclosed, but the screenshots proved otherwise. This documentation helped secure a full refund through a bank chargeback.

Check your bank statement immediately after cancelling

Don't assume your cancellation worked just because you sent a letter. Former members strongly recommend checking your bank statement on and after your scheduled renewal date to confirm no charges appear. Some users report being charged even after receiving cancellation confirmation, requiring them to dispute the transaction with their bank.

Additionally, be aware that some charges may appear under different names on your statement. Hint Astrology charges sometimes appear as "HINT INC" or other variations, which can make them easy to miss if you're not looking carefully. Check for any unfamiliar charges around your expected renewal date.

Consider removing payment details before cancelling

Several former members recommend removing your payment method from your Hint Astrology account before sending your cancellation letter, if the app allows this. Whilst this shouldn't be necessary if your cancellation is properly processed, it provides an extra layer of protection against unwanted charges.

Keep in mind that some subscription services don't allow payment method removal whilst an active subscription exists. If this is the case with Hint Astrology, don't worry—your postal cancellation with proof of delivery is sufficient protection. However, if you can remove payment details, it eliminates the possibility of charges continuing due to processing errors.

Be prepared to dispute charges with your bank

Unfortunately, some former members report needing to involve their bank to stop charges even after properly cancelling. If you're charged after your cancellation letter was delivered, contact your bank immediately to dispute the transaction. Provide them with your postal receipt showing the tracking number and delivery confirmation.

UK banks are generally supportive of customers in subscription disputes when proper cancellation evidence exists. The chargeback process typically takes 2-4 weeks, but most banks will refund your account immediately whilst they investigate. Your Recorded Delivery proof makes it very difficult for Hint Astrology to contest the chargeback successfully.

Watch for surprise charges months later

Some former subscribers report unexpected charges appearing months after they believed their subscription was cancelled. This sometimes occurs when users had multiple subscriptions or trials running simultaneously without realising it, or when the company's billing system has errors.

Most importantly, don't assume you're safe from charges just because several months have passed since cancelling. Keep monitoring your statements for at least six months after cancellation. If charges appear, you have the same rights to dispute them using your cancellation proof, regardless of how much time has passed.

The cooling-off period is your friend

If you've only recently subscribed to Hint Astrology, you're likely within the 14-day cooling-off period provided by UK consumer law. Former members who cancelled during this window report much easier refund processes, as the law clearly entitles you to a full refund with no questions asked.

When cancelling during the cooling-off period, explicitly reference this right in your cancellation letter. State clearly that you are exercising your right to cancel under the Consumer Contracts Regulations 2013 and that you expect a full refund within 14 days. This legal reference often prompts faster processing of both cancellation and refund.

Don't feel guilty about cancelling

Finally, former members emphasise that you shouldn't feel guilty or hesitant about cancelling a subscription that no longer serves you. Hint Astrology is a business providing a service, and you have every right to end that service when it no longer meets your needs or budget.

Some users report feeling pressured by the app's messaging about losing access to "important guidance" or missing "crucial astrological insights." Remember that these are marketing tactics designed to discourage cancellation. Your financial wellbeing and peace of mind are more important than maintaining a subscription out of guilt or fear of missing out.

Alternative free resources

Many former Hint Astrology subscribers report that after cancelling, they discovered numerous free astrology resources that provide similar or better information. Websites like Astro.com offer detailed birth chart calculations and interpretations at no cost. Free apps provide daily horoscopes without subscription fees. Online astrology communities offer personalised insights through discussion forums.

Additionally, your local library likely has astrology books that can teach you to interpret your own chart, providing deeper understanding than automated app readings. This knowledge costs nothing beyond the time invested in learning, and it empowers you to create your own astrological insights rather than depending on a subscription service.

The money you save by cancelling Hint Astrology—potentially £100-300 per year—can be invested in areas of your life that provide more tangible benefits. Former members consistently report that after cancelling, they don't miss the service as much as they expected, and they appreciate having that money available for other priorities.

Final advice from those who've been there

The overwhelming message from former Hint Astrology subscribers is simple: cancel sooner rather than later if you're having doubts. The service won't improve or become better value over time, and every month you delay is another payment you won't get back.

Trust your instincts about whether the subscription provides genuine value for your money. If you find yourself checking the app less frequently, if the readings feel repetitive or generic, or if you're simply not getting the insights you hoped for, these are all valid reasons to cancel. Your subscription should enhance your life, not create financial stress or obligation.

Remember that cancelling a subscription isn't a failure or a waste of the money you've already spent. Those payments are sunk costs that you cannot recover by continuing to pay more. The best financial decision is always to stop unnecessary expenses as soon as you recognise them, regardless of how much you've already invested.