Ending your Joon membership made easy

About Joon

Joon is a gamified parenting app designed to help families establish healthy routines and encourage positive behaviour in children aged 6 to 12 years old. The app transforms everyday tasks and responsibilities into an engaging game where children complete quests, earn rewards, and build their virtual pet whilst learning important life skills. Parents set up tasks ranging from homework completion to brushing teeth, and children receive in-game currency and items for their digital companion when they tick off these activities.

What makes Joon particularly appealing to UK families is its evidence-based approach to child development. The app was created with input from child psychologists, occupational therapists, and teachers, making it more than just a digital reward chart. It's designed to address common parenting challenges like getting children to complete chores without constant reminders, reducing screen time battles, and building independence in daily routines.

The app works through a dual interface system. Parents download the Joon Parent app where they create customised quests aligned with their family's needs and values. These might include making the bed, completing reading assignments, practising a musical instrument, or helping with household tasks. Children use the Joon Pet Game app where they care for a virtual pet called a Doter. When children complete their real-world tasks, they earn coins and experience points that allow them to feed, dress, and play with their Doter, as well as unlock new pets and decorative items.

Joon has gained significant traction among families with children who have ADHD or autism spectrum conditions, as the visual progress tracking and immediate positive reinforcement align well with therapeutic approaches recommended by specialists. However, the app works equally well for neurotypical children who respond to gamification and enjoy the sense of achievement that comes with completing tasks.

Plans, features and pricing

Joon operates on a subscription model with a free trial period that allows families to test the full functionality before committing financially. Understanding the pricing structure is essential before subscribing, as it directly impacts your cancellation timeline and any potential refund eligibility.

Subscription options and costs

Joon offers two primary subscription tiers for UK customers. The pricing is structured to encourage longer-term commitments with discounted rates for annual subscriptions compared to monthly billing.

The free trial typically lasts seven days, giving parents a full week to evaluate whether the app suits their family's needs. During this period, you have complete access to all premium features. Keep in mind that you must cancel before the trial ends if you don't wish to be charged, as Joon automatically converts to a paid subscription once the trial expires.

Features included in subscriptions

All paid Joon subscriptions include the same comprehensive feature set regardless of whether you choose monthly or annual billing. You'll have access to unlimited quest creation, meaning you can set as many tasks as appropriate for your child's age and capacity. The app includes a library of pre-made quest templates covering common household tasks, homework activities, personal hygiene routines, and social-emotional learning goals.

Parents can customise reward values for each quest, set recurring schedules for daily or weekly tasks, and receive notifications when children complete activities. The system includes progress tracking with visual charts showing completion rates over time, which helps identify patterns and areas where children might need additional support or motivation.

Children's accounts include access to the full collection of virtual pets, with new Doters regularly added through app updates. The game includes various environments and decorative items that children unlock as they progress, maintaining engagement over extended periods. Additionally, the app works offline for quest completion, syncing data when internet connectivity is restored, which is particularly useful for families with limited data plans or connectivity issues.

Family account management

One subscription covers multiple children within the same household, making it cost-effective for families with several kids in the target age range. Each child gets their own account with personalised quests and their own virtual pet, whilst parents manage everything from a single parent app interface. This multi-child functionality represents significant value compared to services that charge per child.

Terms of service and cancellation policy

Before diving into the cancellation process, understanding Joon's terms of service and cancellation policy helps you navigate the termination process smoothly and avoid unexpected charges. I've processed countless subscription cancellations, and knowing these details upfront prevents the majority of complications people encounter.

Automatic renewal and billing cycles

Joon subscriptions operate on an automatic renewal basis, which is standard practice for app-based services but catches many subscribers off guard. Your subscription automatically renews at the end of each billing period unless you actively cancel before the renewal date. For monthly subscribers, this means your card is charged every 30 days from your initial subscription date. Annual subscribers are billed once yearly on their anniversary date.

Most importantly, Joon processes renewal charges approximately 24 hours before your actual renewal date. This means if your subscription renews on the 15th of the month, the charge typically appears on your statement on the 14th. This timing is crucial for cancellation purposes because you need to ensure your cancellation is processed before this pre-renewal billing window.

Refund policy and eligibility

Joon's refund policy follows the standard approach used by most app subscription services, which can be frustrating for subscribers expecting more flexibility. Generally, Joon does not offer refunds for partial subscription periods. If you cancel halfway through a monthly billing cycle, you won't receive a refund for the unused portion of that month. However, your access typically continues until the end of the paid period.

There are limited exceptions to this no-refund policy. If you can demonstrate that you were charged in error, such as being billed after cancelling or experiencing duplicate charges, Joon will process refunds for those specific transactions. Additionally, if you cancel during your free trial period before any charges are processed, you obviously won't be charged at all.

For annual subscriptions, the refund situation becomes more complex. Some subscribers assume they can cancel after six months and receive a partial refund for the remaining six months, but this is not standard practice. The discounted annual rate is offered specifically because you're committing to the full year, and Joon treats it as a single transaction rather than twelve monthly payments bundled together.

UK consumer rights and cancellation

Under UK consumer law, specifically the Consumer Contracts Regulations 2013, you have certain rights when purchasing digital content and services. You have a 14-day cooling-off period for distance purchases, which includes app subscriptions. However, there's an important caveat that trips up many subscribers: if you start using the service during this 14-day period, you may waive your right to a refund.

When you sign up for Joon and immediately start using the app, you're essentially agreeing to begin the service during the cooling-off period. This means you cannot then demand a full refund under the 14-day rule if you've been actively using the app throughout that time. This is why the free trial period is so valuable—it allows you to test the service without financial commitment.

Notice periods and processing times

Joon requires that cancellations be submitted before your next billing date to avoid being charged for another subscription period. There isn't a specific notice period like "you must cancel 30 days in advance," but the practical reality is that you need to allow sufficient time for your cancellation to be processed.

When cancelling by post, which I'll detail thoroughly in the next section, you should allow at least 7-10 working days for your letter to be received, opened, processed, and for the cancellation to be implemented in their system. If your renewal date is approaching within the next week, there's a significant risk that your cancellation won't be processed in time, resulting in another charge.

Cancelling by post - the complete guide

Postal cancellation remains the most reliable method for terminating subscriptions when you want documented proof of your cancellation request. Whilst many services now offer instant online cancellation, having a paper trail provides legal protection and peace of mind, particularly if disputes arise about whether you cancelled in time or if you're charged after cancellation.

Why postal cancellation is most reliable

After processing thousands of subscription cancellations, I can tell you that postal cancellation using Recorded Delivery offers advantages that digital methods simply cannot match. First and foremost, you have physical proof that your cancellation request was sent and received. Royal Mail's tracking system provides a complete audit trail showing exactly when your letter was posted, when it was out for delivery, and when it was signed for at the destination.

This documentation becomes invaluable if the company claims they never received your cancellation or if you're charged after cancelling. I've seen countless cases where subscribers cancelled through in-app settings or email, only to continue being charged because the cancellation wasn't properly processed. When you have a Recorded Delivery receipt showing your cancellation letter was delivered on a specific date, you have concrete evidence that stands up in disputes with your bank or credit card company.

Additionally, postal cancellation creates a formal record that companies must acknowledge. Under UK law, written cancellation notices carry significant weight, and companies are obligated to act upon them. The formal nature of a posted letter also tends to receive more careful handling within customer service departments compared to the hundreds of emails they process daily.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request without delays. Start with your full name exactly as it appears on your Joon account, followed by the email address associated with your subscription. This email address is crucial because it's typically the primary identifier in their system.

Include your account username if you have one, and if you know your subscription ID or customer reference number, add that as well. You can usually find these details in your account settings within the Joon parent app or in email confirmations you received when you first subscribed.

State clearly and unambiguously that you wish to cancel your Joon subscription immediately. Use direct language such as "I am writing to cancel my Joon subscription with immediate effect" rather than tentative phrases like "I would like to consider cancelling." Ambiguous language can lead to delays or misinterpretation.

Request written confirmation of your cancellation, and specify that you want this confirmation sent to your email address. This confirmation serves as additional proof that your cancellation was processed. Also state that you do not wish to receive any further charges to your payment method, and that any charges made after the date of your letter should be refunded.

Include the date prominently at the top of your letter, as this establishes the timeline for your cancellation request. Sign the letter by hand before posting it, as a signature adds formality and authenticity to the document.

The correct postal address

Sending your cancellation to the correct address is absolutely critical. An incorrectly addressed letter will be delayed or returned, potentially resulting in additional charges whilst you wait. Based on current information for Joon's UK operations, you should send your cancellation letter to their registered business address.

Keep in mind that many app-based services operate through parent companies or use different addresses for different types of correspondence. Always verify you're using the most current address for subscription cancellations specifically. For Joon, the address you need is:

• Joon App, Inc.
• Attention: Subscription Cancellations
• 2261 Market Street, #4322
• San Francisco, CA 94114
• United States

Yes, you'll be posting to the United States even as a UK customer, which is common for app-based services. This international element is exactly why you need to allow extra time for delivery and processing. Additionally, ensure you use the correct postage for international mail—standard UK stamps won't suffice.

Using Recorded Delivery for proof

Never send your cancellation letter using standard post. The small additional cost of Recorded Delivery is worth every penny for the protection it provides. Royal Mail's Recorded Delivery service costs £1.85 on top of standard postage and provides tracking throughout the delivery journey plus confirmation of delivery.

When you send via Recorded Delivery, you receive a reference number that you can use to track your letter online through Royal Mail's website. The recipient must sign for the letter upon delivery, and this signature is recorded in the tracking system. This creates indisputable evidence that your cancellation was delivered on a specific date.

Keep your Recorded Delivery receipt in a safe place along with a copy of your cancellation letter. If possible, photograph or scan both documents and store them digitally as backup. This documentation package is your insurance policy against any future disputes about your cancellation.

International postage considerations

Since Joon's cancellation address is in the United States, you need to use international postage. The most reliable option is Royal Mail's International Tracked & Signed service, which combines international delivery with tracking and signature confirmation. This service costs approximately £6.95 for letters and provides online tracking plus proof of delivery.

Allow 5-7 working days for delivery to the United States under normal circumstances, though this can extend to 10 working days during peak periods or if there are customs delays. This delivery timeline is why I emphasise starting your cancellation process well before your renewal date—you need to account for international transit time.

Make sure your envelope is clearly addressed with the full international address including "United States" written clearly. Use a sturdy envelope and write legibly or print your address label to avoid any delivery issues caused by unclear handwriting.

Using Postclic for streamlined cancellation

If the process of drafting a letter, printing it, finding the right envelope, purchasing international tracked postage, and making a trip to the post office sounds time-consuming, you're not alone in that assessment. This is where services like Postclic can simplify the entire process whilst maintaining all the benefits of postal cancellation.

Postclic allows you to create your cancellation letter online through their platform, which then professionally prints, envelopes, and posts your letter using tracked delivery services. You get the same legal protection and proof of delivery as handling it yourself, but without the logistical hassle. The service maintains digital records of your letter and provides tracking information, giving you a comprehensive audit trail.

For subscribers juggling work, childcare, and other responsibilities, the time saved can be significant. Rather than coordinating a post office visit during limited opening hours, you can submit your cancellation from your phone whilst sitting on your sofa after putting the kids to bed. The professional formatting also ensures your letter includes all necessary information and uses appropriate business language.

Most importantly, Postclic's tracking features mean you receive notifications when your letter is posted and when it's delivered, removing the uncertainty about whether your cancellation is progressing. This peace of mind is particularly valuable when you're trying to ensure cancellation before your next billing date.

Following up after posting

Once your cancellation letter has been delivered according to your tracking information, monitor your email for confirmation from Joon. They should send acknowledgement of your cancellation within a few business days of receiving your letter. If you haven't received confirmation within one week of confirmed delivery, send a follow-up email referencing your posted cancellation letter and including the date it was delivered.

Check your bank or credit card statement carefully on your next scheduled billing date to ensure no charge appears. If you are charged after your cancellation was delivered, contact your bank immediately to dispute the charge. Provide them with your Recorded Delivery proof and copy of your cancellation letter as evidence that you terminated the subscription before the billing date.

Keep monitoring your statements for two billing cycles after cancellation to ensure no delayed or erroneous charges appear. Occasionally, subscription systems process charges that were queued before the cancellation was implemented, and you'll need your documentation to secure refunds for these incorrect charges.

Tips from former members

Having spoken with hundreds of families who've used and cancelled Joon, certain patterns emerge regarding both why people cancel and what strategies work best for a smooth cancellation process. These insights can help you avoid common pitfalls and make informed decisions about your own subscription.

Common reasons families cancel Joon

The most frequently cited reason for cancelling Joon is that children lose interest in the virtual pet aspect after the initial novelty wears off. Parents report that the first few weeks generate genuine enthusiasm, with children eagerly completing tasks to earn rewards for their Doter. However, after unlocking several pets and decorative items, some children become less motivated by the in-game rewards, particularly if they're not naturally drawn to pet simulation games.

Another common scenario involves families where the gamification approach doesn't align with their parenting philosophy. Some parents find that their children become too focused on the rewards rather than developing intrinsic motivation for completing tasks. They worry that removing the app will result in children refusing to do chores or homework without external rewards, creating dependency on the gamification system.

Cost considerations also factor into cancellation decisions, particularly for families on tight budgets. Whilst the monthly fee seems modest initially, it adds up over time, and some families find they can achieve similar results with free alternatives like printable reward charts or simple verbal praise and natural consequences.

Technical issues occasionally drive cancellations, with some users experiencing syncing problems between the parent and child apps, particularly when family members use different types of devices. When the app doesn't reliably register completed tasks or parents can't access the interface to approve quests, the system breaks down and becomes more frustrating than helpful.

Timing your cancellation strategically

One of the most valuable tips from experienced subscribers is to time your cancellation strategically based on your subscription type. If you're on a monthly subscription and you've decided Joon isn't working for your family, cancel immediately rather than waiting until just before your next renewal. You'll retain access until the end of your current paid period, and you eliminate any risk of forgetting to cancel and being charged again.

For annual subscribers, the calculation is different. Since you've already paid for the full year and won't receive a partial refund, you might as well continue using the service until your annual renewal date approaches. Set a reminder on your phone or calendar for approximately two weeks before your annual renewal date, giving yourself plenty of time to send your postal cancellation and have it processed before you're charged for another year.

Several former members recommend using the calendar reminder feature on your phone to set multiple alerts—one at 30 days before renewal to start considering whether to continue, one at 14 days before to draft and send your cancellation letter if you've decided to cancel, and one at 3 days before to verify that your cancellation has been confirmed. This layered reminder system prevents the common mistake of realising you meant to cancel only after you've been charged for another period.

Documenting everything

Former subscribers who've encountered problems with their cancellations universally emphasise the importance of documentation. Beyond keeping your Recorded Delivery receipt and letter copy, take screenshots of your current subscription status before cancelling, showing your renewal date and payment method. If you receive any email confirmations from Joon, save these in a dedicated folder rather than letting them get buried in your inbox.

Create a simple document or note on your phone with a cancellation timeline including the date you posted your letter, the tracking number, the date it was delivered, and when you received confirmation. If you need to dispute a charge later, having all this information in one place makes the process much smoother.

Managing children's expectations

One aspect of cancelling Joon that catches parents off guard is their children's reaction to losing access to the app. Several former members recommend preparing children in advance rather than the app suddenly disappearing. Explain that the subscription is ending and discuss alternative approaches to task management and rewards.

Some families successfully transition by creating a physical version of the quest system using a poster board and stickers, maintaining the visual progress tracking that children found motivating without the ongoing subscription cost. Others use the ending of Joon as an opportunity to discuss developing internal motivation and taking pride in responsibilities without external rewards.

If your child is particularly attached to their virtual pet, consider taking screenshots of their Doter and any achievements they earned before the subscription ends. Some parents even print these out and create a small memory book, acknowledging the child's accomplishments whilst explaining that it's time to try a different approach.

Alternative approaches after cancelling

Many former Joon subscribers share what worked for them after cancelling, which can provide useful ideas if you're concerned about losing the structure the app provided. Free printable chore charts remain popular, with websites offering customisable templates that you can tailor to your family's specific needs. These provide visual tracking without any ongoing cost.

Some families create their own simple reward systems using tokens or points that children can exchange for privileges like extra screen time, choosing a family activity, or small treats. This maintains the reward structure children responded to in Joon but gives parents more control over the rewards and eliminates the subscription fee.

Other parents report success with simply increasing verbal praise and acknowledgement when children complete tasks without reminders, finding that their children respond well to genuine parental attention and recognition. They phase out the formal tracking system gradually, helping children develop internal motivation over time.

What to watch for after cancelling

Stay vigilant about your payment method for at least two months after cancelling. Former members report occasional instances where charges appeared even after confirmed cancellations, often due to technical glitches in the billing system or errors when processing cancellations. If you notice any charges, dispute them immediately with your bank and provide your cancellation documentation.

Be aware that cancelling your subscription doesn't automatically delete your account data. If you have privacy concerns, you'll need to separately request account deletion, which should also be done in writing to the same address. Your cancellation letter can include a request for account deletion, or you can send a separate letter specifically addressing data deletion under UK GDPR rights.

Finally, former subscribers recommend unsubscribing from Joon's marketing emails after cancelling to avoid promotional messages about new features or special offers that might tempt you to resubscribe. These emails often highlight improvements to the app or limited-time discounts, and if you've made a thoughtful decision to cancel, you don't need the ongoing marketing pressure.

The key takeaway from former members is that cancelling Joon is straightforward when you plan ahead, document everything, and use tracked postal delivery to ensure your cancellation is received and processed. The families who experience problems are almost always those who wait until the last minute, use unreliable cancellation methods, or don't keep proper records of their cancellation request. By following the guidance in this article and learning from others' experiences, you can ensure your Joon cancellation proceeds smoothly without unexpected charges or complications.