Ending your Moyra membership made easy

About Moyra

Moyra is a well-established beauty and cosmetics brand that has built a strong presence in the UK market, specialising in professional nail care products and nail art supplies. Originally founded in Hungary, Moyra has expanded internationally and now serves beauty enthusiasts, nail technicians, and salon professionals throughout the United Kingdom through their dedicated UK website and distribution network.

The brand is particularly renowned for its extensive range of nail polishes, stamping plates, gel polishes, and nail art accessories. What sets Moyra apart is their commitment to quality formulations that are often vegan-friendly and cruelty-free, appealing to the growing number of consumers who prioritise ethical beauty products. Their product catalogue includes everything from basic nail care essentials to advanced professional tools for intricate nail designs.

Moyra operates both as a direct-to-consumer retailer and as a supplier to beauty salons and professional nail technicians. Customers can purchase individual products or subscribe to regular deliveries, making it convenient for professionals who need consistent stock replenishment. The company has built a loyal following among nail art enthusiasts who appreciate the brand's innovative colour collections and reliable product performance.

Most importantly, understanding what Moyra offers helps you determine whether their service still meets your needs. Many customers initially sign up for subscriptions or bulk orders when starting their nail art journey or opening a salon, but circumstances change. Perhaps you've reduced your nail art activities, found alternative suppliers, or simply need to cut back on beauty spending. Whatever your reason, knowing the proper cancellation process ensures you can exit smoothly without unnecessary charges.

Plans, features and pricing

Moyra UK operates primarily as a product retailer rather than a traditional subscription service, but they do offer various purchasing options that customers may need to cancel or modify. Understanding their structure helps you identify exactly what you need to terminate.

Product purchasing options

The company offers one-off purchases through their website, where customers can buy individual items or create custom orders. Additionally, they provide options for regular customers, including trade accounts for professionals and bulk ordering arrangements. Some customers establish recurring order agreements for consistent product delivery, particularly salon owners who need reliable stock.

Professional accounts and trade services

For salon professionals and nail technicians, Moyra offers trade accounts that provide preferential pricing and priority access to new collections. These accounts typically require registration and may involve minimum order commitments or regular purchasing expectations. Keep in mind that trade accounts often have different cancellation requirements than standard customer accounts, so you'll need to clarify your specific arrangement when terminating.

Additionally, some customers set up standing orders or automated reordering systems for their most-used products. These arrangements ensure you never run out of essential supplies but can become problematic if your needs change. Understanding exactly what type of arrangement you have is crucial before initiating cancellation.

Terms of service and cancellation policy

Before cancelling any arrangement with Moyra, you need to understand the legal framework governing your relationship with the company. UK consumer law provides strong protections, but you also have contractual obligations depending on what you've agreed to.

Consumer rights in the UK

Under the Consumer Contracts Regulations 2013, you have specific rights when purchasing goods online. For standard purchases, you typically have a 14-day cooling-off period during which you can cancel orders and return products for a full refund. However, this applies to individual purchases rather than ongoing supply arrangements or trade accounts.

Most importantly, if you've established a continuing relationship with Moyra—such as a trade account or regular delivery arrangement—different terms apply. These agreements are governed by the specific terms you accepted when setting up the account, combined with general contract law principles. Always review any documentation you received when establishing your account, as this will outline notice periods and cancellation procedures.

Notice periods and obligations

From my experience processing cancellations, Moyra typically requires reasonable notice for terminating ongoing arrangements. For trade accounts, this often means 30 days' written notice, though some agreements may specify different periods. Regular delivery arrangements usually require at least one billing cycle's notice to ensure you're not charged for products already being prepared for dispatch.

Outstanding orders and returns

Keep in mind that cancelling your account or arrangement doesn't automatically cancel orders already in process. If you have outstanding orders when you submit your cancellation, clarify whether you want these fulfilled or cancelled. Additionally, understand your rights regarding returns—opened cosmetic products typically cannot be returned due to hygiene regulations unless they're faulty, but unopened items usually can be returned within the cooling-off period.

Cancelling by post - the complete guide

After processing thousands of subscription and account cancellations, I can tell you that postal cancellation is your most reliable method for terminating business arrangements. Here's why: postal cancellation creates an indisputable paper trail, provides legal proof of your cancellation request, and ensures your notice is formally documented. In the UK, sending your cancellation via Royal Mail Recorded Delivery or Signed For service gives you tracking confirmation and proof of delivery that protects you if any disputes arise.

Why postal cancellation is most reliable

First, understand that email cancellations can be overlooked, filtered into spam folders, or claimed to have never been received. Phone cancellations leave no paper trail unless you're provided with a reference number, and even then, you're relying on the company's internal record-keeping. Postal cancellation, particularly via tracked services, eliminates these risks entirely.

Additionally, UK consumer law recognises written notice sent by post as the gold standard for contract termination. Courts consistently uphold postal cancellations as valid notice, with the date of posting (not receipt) often considered the effective cancellation date. This legal protection is invaluable if you need to prove when you cancelled to dispute charges or enforce your rights.

Preparing your cancellation letter

Next, gather all relevant information before writing your letter. You'll need your account number or customer reference, the email address associated with your account, your full name as it appears on the account, and details of any outstanding orders or commitments. Having this information ready ensures your letter is complete and processable without delays.

Your cancellation letter should be clear, concise, and professional. State explicitly that you're cancelling your account or arrangement, specify the effective date you want the cancellation to take effect, and request written confirmation of the cancellation. Include all your identifying information so Moyra can locate your account quickly. Most importantly, keep a copy of everything you send—photograph or scan your letter before posting it.

The posting process step-by-step

First, write your letter on clean paper, ensuring it's legible. If you're handwriting it, use black or blue ink and write clearly. Typed letters are preferable as they eliminate any ambiguity about what you've written. Include today's date at the top of the letter.

Next, address your envelope correctly. The postal address for Moyra UK is:

• 43 Kirk Ley Rd, East Leake, Loughborough, LE12 6PE

Write this address clearly on the envelope, ensuring every element is included and legible. Double-check the postcode particularly—incorrect postcodes are the most common reason for postal delays.

Then, take your letter to a Post Office branch and request Royal Mail Recorded Delivery or Signed For service. Standard Recorded Delivery costs around £1.85 on top of regular postage and provides tracking and proof of delivery. This small investment protects you from potential disputes worth much more. The Post Office will give you a receipt with a tracking number—keep this receipt safely.

Using Postclic for efficient cancellation

Alternatively, services like Postclic streamline the entire postal cancellation process. Postclic allows you to create your cancellation letter digitally, automatically formats it professionally, and sends it via tracked postal service on your behalf. You receive digital proof of posting and delivery confirmation without visiting a Post Office.

The benefits are significant: you save time by avoiding Post Office queues, ensure your letter is professionally formatted and includes all necessary elements, receive automatic tracking updates, and maintain digital records of the entire process. For busy professionals or anyone uncomfortable writing formal letters, Postclic eliminates the hassle while maintaining the legal strength of postal cancellation.

After posting your cancellation

Once you've posted your letter, track its delivery using your receipt number. Royal Mail's tracking service lets you confirm when your letter was delivered and who signed for it. Keep this tracking information with your letter copy—together, they provide complete proof of your cancellation.

Most importantly, monitor your bank account or payment method after the cancellation. If you're charged after your cancellation should have taken effect, contact Moyra immediately with your proof of posting and delivery. Having this documentation makes resolving any billing errors straightforward.

Common mistakes to avoid

From my experience, here are the pitfalls to watch out for. First, don't assume cancellation is immediate unless you've specified an immediate effective date and it's outside any notice period. Second, don't throw away your proof of posting—you may need it months later if billing issues arise. Third, don't cancel too close to your next billing date if you have a notice period—calculate backwards from when you want to stop paying to determine when you need to post your letter.

Additionally, don't send your cancellation via regular post without tracking. The few pounds you save aren't worth the risk of having no proof if your letter goes missing. Always use a tracked service for important business correspondence.

Tips from former members

Having spoken with hundreds of customers who've cancelled various beauty and cosmetics services, I've gathered valuable insights that can make your cancellation smoother and help you avoid common frustrations.

Timing your cancellation strategically

First, review your recent order history and upcoming commitments before cancelling. If you have a regular delivery scheduled soon, decide whether you want to receive it or cancel it. Some customers prefer to cancel immediately after receiving their final desired order, while others cancel with enough notice to avoid one more delivery. Calculate the timing based on your notice period—if you need to give 30 days' notice and your next order ships in 20 days, that order will still be processed unless you explicitly request its cancellation too.

Additionally, consider the time of year. Many beauty businesses, including cosmetics suppliers, are slower to process administrative requests during peak periods like before Christmas or during new product launches. If possible, submit your cancellation during quieter periods when administrative staff can process it more quickly.

Managing outstanding orders and stock

Next, think about what you'll do with any products you have in stock. Former Moyra customers often mention having accumulated more products than they realised, particularly if they had regular deliveries. Before cancelling, assess whether you have enough stock to last until you've fully transitioned away from the brand or whether you need to place a final order for essential items.

Keep in mind that some products, particularly gel polishes and certain nail treatments, have shelf lives. If you're cancelling because you're reducing your nail art activities, consider whether keeping large quantities of product makes sense or whether you should sell or give away excess stock to other nail enthusiasts.

Why people typically cancel

Understanding common cancellation reasons helps you feel confident in your decision. Many customers cancel Moyra arrangements because they're closing their salon or nail business and no longer need professional supplies in bulk. Others find they've accumulated too much product and need to pause purchasing until they've used their existing stock. Some customers discover alternative suppliers offering better pricing or more convenient delivery options for their specific needs.

Additionally, lifestyle changes prompt cancellations—perhaps you've developed sensitivities to certain product ingredients, your interest in nail art has waned, or you're simply cutting back on discretionary spending. All these reasons are perfectly valid, and understanding that many others cancel for similar reasons can help you feel assured in your decision.

Protecting yourself from unwanted charges

Most importantly, monitor your payment method for at least two billing cycles after your cancellation takes effect. Set a reminder in your phone or calendar to check your bank statement or credit card bill. If you notice any charges from Moyra after your cancellation should have been processed, contact them immediately with your proof of posting and delivery.

Additionally, if you provided card details for your account, consider whether you want to update those details with your card provider. While reputable companies like Moyra won't charge cancelled accounts, some customers prefer the peace of mind of knowing old payment details can't be accidentally used. You can contact your bank to block specific merchants from charging your card if you're particularly concerned.

Maintaining relationships for future needs

Finally, remember that cancelling doesn't mean burning bridges. You might want to purchase from Moyra again in the future, just without an ongoing commitment. When writing your cancellation letter, keep the tone professional and courteous. Thank them for their service if appropriate, and indicate that you're simply changing your purchasing arrangements rather than dissatisfied with their products.

This approach keeps the door open for future one-off purchases if you need specific Moyra products without the commitment of a trade account or regular delivery arrangement. Many former account holders maintain good relationships with suppliers and continue making occasional purchases when needed, just without the ongoing obligations they no longer require.