Ending your My Perfect CV membership made easy

About My Perfect CV

My Perfect CV is a UK-based online service designed to help job seekers create professional curriculum vitae documents and cover letters. Operating from their London headquarters, the company provides templates, formatting tools, and guidance to individuals looking to enhance their job applications. The service has positioned itself as a convenient solution for those who want professionally designed CVs without hiring expensive career consultants.

The platform operates on a subscription model, which means users typically sign up for recurring payments rather than making a one-time purchase. This business structure has become increasingly common in the digital services sector. However, it also means that consumers need to be particularly vigilant about understanding their cancellation rights and the terms they're agreeing to when they subscribe.

My Perfect CV's registered office is located at Kemp House in London, a well-known business address in the City Road area. This physical presence is important for consumers to know, particularly when exercising their legal rights to cancel services through formal written correspondence. As a consumer, understanding exactly who you're dealing with and where they're based provides essential protection and ensures you can take appropriate action if needed.

The service appeals to a broad demographic, from recent graduates entering the job market for the first time to experienced professionals seeking career changes. The platform promises ease of use, professional results, and time savings compared to creating CVs from scratch. However, as with any subscription service, it's crucial to understand not just how to sign up, but equally importantly, how to cancel if the service no longer meets your needs.

Subscription plans and pricing

My Perfect CV operates several subscription tiers, each designed to cater to different user needs and budgets. Understanding these plans is essential because your cancellation rights and notice periods may vary depending on which subscription you've chosen. The pricing structure reflects the common industry practice of offering short-term access at higher rates and longer commitments at discounted prices.

Standard pricing structure

The service typically offers multiple access periods, ranging from brief trial periods to extended subscriptions. As a consumer, you should be aware that what might appear as a low introductory price often converts to a higher recurring charge. This pricing model is legal, but it requires consumers to read the terms carefully and understand exactly what they're committing to beyond any initial offer period.

These prices represent typical market rates, though the company may run promotional offers or adjust pricing. Therefore, always check your specific agreement and confirmation email to understand exactly what you've signed up for. Your rights as a consumer remain the same regardless of which pricing tier you've selected.

What your subscription includes

Subscriptions generally provide access to CV templates, cover letter builders, and formatting tools. Some plans may include additional features such as LinkedIn profile optimization or career advice resources. However, many consumers find that once they've created their CV, they no longer need ongoing access to the service. This is perfectly reasonable, and you have every right to cancel once the service has served its purpose for you.

The automatic renewal feature is where many consumers encounter issues. Unless you actively cancel, your subscription will continue to renew at the full subscription rate, not at any introductory price you may have initially paid. This means a £1.95 trial could automatically become a £24.95 monthly charge. As a result, understanding your cancellation rights and acting within the appropriate timeframe becomes crucial to protecting your financial interests.

Cancellation terms and conditions

Your cancellation rights when dealing with My Perfect CV are protected by UK consumer law, specifically the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations provide important protections for consumers who purchase services online or at a distance. Understanding these rights empowers you to take control of your subscription and avoid unwanted charges.

The cooling-off period

Under UK law, you have a 14-day cooling-off period for most online purchases and subscriptions. This means you can cancel within 14 days of signing up and receive a full refund, regardless of the company's own cancellation policy. However, there's an important exception: if you've actively used the service during this period, the company may be entitled to deduct a proportionate amount for the service you've received.

In practice, this means if you've downloaded CV templates or created documents using My Perfect CV within the 14-day period, they may retain some payment to reflect the value you've received. Nevertheless, you still have the absolute right to cancel within this timeframe. The company cannot prevent you from exercising this statutory right, and any terms suggesting otherwise would be unenforceable under UK consumer protection law.

Cancellation after the cooling-off period

Once the 14-day cooling-off period has passed, your cancellation rights are governed by My Perfect CV's own terms and conditions. Most subscription services require reasonable notice before cancellation takes effect. This typically means you need to cancel before your next billing date to avoid being charged for another subscription period.

The company's terms generally state that you must cancel at least 24 to 48 hours before your renewal date to prevent the next charge. However, even if you miss this deadline and are charged for another period, you still have the right to cancel immediately to prevent future charges. You may not receive a refund for the period you've already been charged for, but stopping future payments is always within your rights.

Why postal cancellation provides the strongest protection

Whilst many companies promote online cancellation methods, sending your cancellation by post using Royal Mail's Recorded Delivery service provides the most robust evidence of your cancellation request. This method creates an official postal record with proof of posting and delivery, which becomes invaluable if any dispute arises about whether you cancelled in time.

Online cancellation systems can experience technical issues, account login problems, or unclear confirmation processes. Phone cancellations rely on the accuracy of call centre records and can be subject to \