Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department –
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
Ending your Numan membership made easy
About Numan
Numan is a UK-based digital healthcare platform specialising in men's health services. Founded in 2018, the company provides online consultations and prescription treatments for conditions including erectile dysfunction, hair loss, premature ejaculation, and testosterone deficiency. As a registered online pharmacy and healthcare provider, Numan operates under the regulation of the General Pharmaceutical Council and the Care Quality Commission, ensuring compliance with UK healthcare standards.
The service works through a straightforward digital model. Patients complete an online medical questionnaire which is reviewed by UK-registered clinicians. If appropriate, treatments are prescribed and delivered discreetly to your home address. This means you can access specialist healthcare without visiting a GP surgery or pharmacy in person, which has made Numan particularly popular among men seeking confidential treatment for sensitive health concerns.
Numan's subscription model provides ongoing treatment with automatic refills, eliminating the need to repeatedly request prescriptions. However, this convenience comes with contractual obligations that you must understand before committing. As a consumer, you have specific rights when entering into subscription agreements, and understanding these rights is essential for protecting yourself financially and legally.
The company operates entirely online, with their registered office located at 80 Cheapside in London. Therefore, all formal communications, including cancellation requests, should be directed to this address to ensure proper legal documentation of your intentions.
Subscription plans and pricing
Numan operates on a subscription basis rather than one-off purchases, which is an important distinction for consumer rights purposes. The pricing structure varies significantly depending on the treatment type and dosage prescribed following your online consultation. This means your monthly costs will differ based on your specific medical needs and the clinician's recommendations.
Treatment categories and costs
Erectile dysfunction treatments typically range from £19.99 to £69.99 per month, depending on the medication prescribed. Options include sildenafil, tadalafil, and branded alternatives, with pricing reflecting both the active ingredient and dosage strength. Hair loss treatments generally cost between £29.99 and £59.99 monthly, covering finasteride tablets and minoxidil solutions in various concentrations.
Premature ejaculation treatments are priced from £24.99 to £49.99 per month, whilst testosterone replacement therapy represents the premium tier, with costs ranging from £69.99 to £149.99 monthly depending on the specific treatment protocol. As a result, your annual commitment could range from approximately £240 to over £1,700, making it crucial to understand cancellation terms before proceeding.
| Treatment type | Monthly price range | Annual commitment |
|---|---|---|
| Erectile dysfunction | £19.99 - £69.99 | £239.88 - £839.88 |
| Hair loss | £29.99 - £59.99 | £359.88 - £719.88 |
| Premature ejaculation | £24.99 - £49.99 | £299.88 - £599.88 |
| Testosterone therapy | £69.99 - £149.99 | £839.88 - £1,799.88 |
Subscription mechanics and billing
Numan automatically charges your payment method on a recurring basis, typically monthly or every three months depending on your selected plan. This automatic renewal is convenient but requires vigilance regarding cancellation deadlines. The subscription continues indefinitely until you actively cancel, which is standard practice for subscription services but something many consumers overlook.
Initial consultations are usually included in your first payment, though some treatment pathways may involve separate consultation fees. In practice, this means your first payment might differ from subsequent charges. You should receive email notifications before each billing cycle, but relying solely on these reminders is not advisable for cancellation purposes.
Cancellation terms and conditions
Understanding your cancellation rights with Numan is essential for protecting your financial interests. As a UK-based subscription service, Numan operates under the Consumer Contracts Regulations 2013, which provide specific protections for distance selling agreements. This means you have statutory rights that the company must respect, regardless of their own terms and conditions.
Cooling-off period rights
Under UK consumer law, you have a 14-day cooling-off period from the date you enter into the contract. During this period, you can cancel for any reason without penalty. However, there is an important caveat: if you have already received and used prescription medication, the company may deduct the value of the supplied goods from any refund. This is because prescription medicines cannot be returned once dispensed for hygiene and safety reasons.
Therefore, if you decide Numan is not suitable within the first two weeks, you should cancel immediately to minimise any deductions. As a consumer, you retain the right to cancel even if treatment has commenced, but you may be liable for the proportionate cost of services already provided.
Ongoing subscription cancellation
After the initial cooling-off period, you can still cancel your Numan subscription at any time. The company's terms typically require notice before your next billing date to avoid being charged for the subsequent period. In practice, this means you should cancel at least 48-72 hours before your renewal date, though longer notice periods provide better protection.
Many consumers report confusion about when their cancellation becomes effective. This is where documented proof becomes crucial. Without written confirmation that your cancellation was received and processed before the billing deadline, you may face disputes about charges for additional treatment cycles.
Notice periods and billing cycles
Numan's standard terms require cancellation before your next scheduled delivery and payment. If your subscription renews monthly on the 15th, for example, you must ensure your cancellation is received and acknowledged before this date. Missing this deadline by even one day could result in another month's charge and medication delivery.
| Cancellation timing | Likely outcome | Your rights |
|---|---|---|
| Within 14 days (unused) | Full refund | Statutory cooling-off period |
| Within 14 days (used) | Partial refund possible | Proportionate deduction allowed |
| Before next billing date | No further charges | Contractual cancellation right |
| After billing date passes | Charged for next period | May dispute if notice given |
Common reasons for cancellation
Understanding why other customers cancel can help you assess your own situation. Financial considerations are frequently cited, particularly when treatment costs accumulate over many months. Some users find the subscription model doesn't suit their needs, preferring occasional purchases through traditional pharmacies instead.
Side effects or treatment ineffectiveness prompt many cancellations. As a result, patients seek alternative medications or treatment approaches through their NHS GP. Others cancel because their condition has improved and ongoing treatment is no longer necessary, or because they've found more cost-effective alternatives elsewhere.
Customer service issues also drive cancellations, including difficulties modifying delivery schedules, problems with automatic renewals, or dissatisfaction with clinical support. In practice, these situations highlight the importance of having clear documentation when ending your contract.
How to cancel Numan by post
Postal cancellation provides the most reliable method for ending your Numan subscription whilst protecting your consumer rights. This approach creates an indisputable paper trail that proves you communicated your cancellation intention within the required timeframe. As a consumer rights specialist, I consistently recommend postal cancellation for subscription services because it offers legal protection that online methods cannot guarantee.
Why postal cancellation is most reliable
Online cancellation methods, whilst convenient, present several risks. Website forms can malfunction, emails may be filtered to spam folders, and you have limited proof that your request was received and processed. Customer service portals sometimes experience technical issues, and there's no guarantee your cancellation will be actioned before your next billing date.
In contrast, postal cancellation sent via Royal Mail Recorded Delivery provides physical proof of sending and delivery. This means if any dispute arises about whether you cancelled in time, you have documentary evidence with official timestamps. UK courts recognise postal cancellation as valid notice, and the date of posting generally counts as the date of communication under contract law.
Furthermore, a formal letter demonstrates your seriousness and creates a professional record of your intentions. Companies are legally obligated to process postal cancellations, and the formality of a written letter often results in more careful handling than digital requests.
Preparing your cancellation letter
Your cancellation letter should include specific information to ensure proper processing. Start with your full name exactly as it appears on your Numan account, along with your date of birth for identification purposes. Include your account email address and any customer reference number from previous correspondence or invoices.
Clearly state your intention to cancel the subscription immediately and request written confirmation of cancellation. Specify that you do not wish to receive any further deliveries or charges. Include the date you are writing the letter, as this establishes your timeline for legal purposes.
Request that any refunds due under the cooling-off period be processed within the statutory timeframe, typically 14 days from their receipt of your cancellation. If you are cancelling due to specific issues, you may mention these briefly, but keep your letter factual rather than emotional. As a result, your communication remains professional and legally sound.
Essential components of your letter
- Your full name and date of birth
- Your complete address and contact details
- Your Numan account email address
- Customer or account reference number if available
- Clear statement: \