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Cancel OPTIMALE
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Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Optimale service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Ending your Optimale membership made easy
About Optimale
Optimale is a UK-based men's health service that provides prescription treatments and wellness solutions through a digital platform. The company specialises in addressing common male health concerns including testosterone deficiency, hair loss, and erectile dysfunction. As a telehealth provider, Optimale connects customers with registered UK clinicians who assess their health needs through online consultations and prescribe appropriate treatments when clinically suitable.
The service operates on a subscription model, delivering medications and supplements directly to customers' homes at regular intervals. This means that once you begin treatment, you'll receive ongoing supplies unless you actively cancel your subscription. Therefore, understanding your cancellation rights becomes essential if your circumstances change or you wish to discontinue treatment.
Many customers choose Optimale for the convenience and privacy it offers compared to traditional GP visits. However, situations change, and you may need to cancel for various reasons: treatment side effects, financial considerations, achieving your health goals, finding alternative solutions, or simply deciding the service no longer meets your needs. Whatever your reason, you have clear rights as a UK consumer to cancel your subscription.
Subscription plans and pricing
Optimale structures its services around specific health conditions, with pricing varying according to the treatment type and dosage prescribed. The subscription model ensures continuous treatment delivery, which is particularly important for hormone therapies and ongoing conditions that require consistent medication.
Testosterone replacement therapy
This represents Optimale's core offering, designed for men experiencing symptoms of low testosterone. The service includes an initial online consultation with a registered clinician, blood test analysis, and if appropriate, a prescription for testosterone treatment. Subscription costs typically range from £40 to £150 per month depending on the specific medication prescribed and dosage requirements. The initial consultation fee is usually separate from the ongoing subscription cost.
Hair loss treatment
Optimale provides finasteride and minoxidil treatments for male pattern baldness. Monthly subscriptions for hair loss treatments generally cost between £20 and £60, depending on whether you receive one medication or a combination therapy. As a result, customers paying for multiple treatments will face higher monthly charges.
Additional wellness products
The company also offers vitamin supplements and other wellness products that can be added to subscriptions. These typically cost between £15 and £40 monthly. In practice, many customers find themselves subscribed to multiple products simultaneously, which can significantly increase the total monthly expenditure.
| Service Type | Approximate Monthly Cost | Initial Consultation |
|---|---|---|
| Testosterone Therapy | £40 - £150 | Usually £30 - £50 |
| Hair Loss Treatment | £20 - £60 | Usually £20 - £30 |
| Wellness Supplements | £15 - £40 | Not typically required |
Cancellation terms and conditions
Understanding your cancellation rights protects you from unexpected charges and ensures you can exit the service cleanly when needed. Optimale's terms and conditions contain specific provisions about cancelling your subscription, and UK consumer law provides additional protections.
Notice periods and requirements
Optimale typically requires customers to provide notice before their next billing date to avoid being charged for another month's supply. This means you must cancel with sufficient time for the company to process your request before the next automatic payment. Most subscription services require between 5 and 10 working days' notice, though specific terms may vary.
As a UK consumer, you benefit from the Consumer Rights Act 2015, which provides protections when purchasing services remotely. For initial orders, you generally have a 14-day cooling-off period during which you can cancel without providing a reason. However, this right may be limited for prescription medications that have been prepared specifically for you or opened and used.
Refund policies
Refunds for subscription services depend on several factors including whether you've received and used the products. Unopened medications may be eligible for refunds within the cooling-off period, but opened prescription medicines typically cannot be refunded for safety and regulatory reasons. Therefore, if you're considering cancellation, act quickly before receiving your next delivery.
Why postal cancellation provides the best protection
Sending your cancellation by post using Recorded Delivery offers significant advantages over other methods. This approach creates an official paper trail with proof of posting and delivery, which becomes invaluable if disputes arise about whether you cancelled in time. In practice, many consumers face challenges with online cancellation systems that may have technical issues or unclear confirmation processes.
Recorded Delivery provides a tracking number and signature confirmation, meaning the company cannot claim they never received your cancellation request. This evidence protects you if unexpected charges appear on your account after cancellation. As a result, postal cancellation remains the gold standard for protecting your consumer rights, particularly when dealing with ongoing financial commitments.
How to cancel Optimale by post
Cancelling by post requires following specific steps to ensure your request is legally valid and properly documented. This method provides maximum protection for your rights as a consumer.
Preparing your cancellation letter
Your cancellation letter should include essential information that clearly identifies you and your request. Include your full name as it appears on your account, your account number or customer reference if available, the email address associated with your account, and your current address. State clearly that you wish to cancel your subscription immediately or from a specific date.
Specify which products or services you're cancelling if you have multiple subscriptions. Request written confirmation of your cancellation and the date when no further charges will be taken. Keep your language clear and factual without needing to explain your reasons in detail. Remember that you have the right to cancel, and you don't need to justify this decision.
Sending your letter with proof
Use Royal Mail Recorded Delivery to send your cancellation letter. This service costs approximately £3.35 and provides tracking and proof of delivery. Visit your local Post Office with your sealed letter and request Recorded Delivery service. You'll receive a receipt with a tracking number that you should keep safely.
Alternatively, services like Postclic streamline this process by allowing you to create, send, and track cancellation letters digitally. Postclic handles the printing, enveloping, and posting with tracked delivery, providing digital proof of sending and delivery. This means you can cancel from home while maintaining the legal protection of postal cancellation. The service saves time compared to visiting the Post Office and ensures professional formatting of your letter.
The official Optimale postal address
Send your cancellation letter to the following address:
- Optimale
- 27 Old Gloucester Street
- London
- WC1N 3AX
- United Kingdom
Ensure you write this address clearly on your envelope and verify it matches your current documentation from Optimale, as company addresses occasionally change.
Following up on your cancellation
After posting your letter, track its delivery using your Recorded Delivery tracking number through the Royal Mail website. Once delivered, allow 5-7 working days for processing. If you don't receive confirmation within 10 working days, follow up in writing, referencing your original letter and providing your proof of delivery.
Check your bank statements carefully for the next two billing cycles to ensure no further payments are taken. If charges continue after your cancellation should have taken effect, contact your bank immediately to dispute the transaction. Your proof of posting and delivery provides strong evidence for any chargeback claims.
Important timing considerations
Calculate your notice period carefully based on your next billing date. If your subscription renews on the 15th of each month, send your cancellation letter at least 10 working days before this date to ensure processing time. In practice, sending your cancellation 2-3 weeks before your next billing date provides the safest buffer.
| Days Before Billing | Cancellation Security Level | Recommended Action |
|---|---|---|
| 15+ days | Very Safe | Proceed with confidence |
| 10-14 days | Safe | Send immediately |
| 5-9 days | Risky | Send urgently, prepare to dispute |
| Less than 5 days | Very Risky | May be charged for next period |
Customer reviews and tips
Understanding other customers' experiences helps you navigate the cancellation process more effectively and avoid common pitfalls. Real-world feedback reveals patterns that can inform your approach.
Common cancellation experiences
Customer reviews indicate mixed experiences with Optimale's cancellation process. Some users report straightforward cancellations when following proper procedures, while others describe difficulties with continued billing or delayed processing. This variation underscores why documented postal cancellation provides essential protection.
Several customers mention receiving unexpected charges after believing they had cancelled through online methods. These situations typically arise from unclear confirmation processes or technical issues with online portals. Therefore, maintaining proof of your cancellation request becomes critically important.
Reasons customers choose to cancel
Financial considerations frequently motivate cancellations, as ongoing subscription costs accumulate significantly over time. Some customers find the monthly expense unsustainable, particularly when subscribed to multiple products simultaneously. Treatment effectiveness also influences decisions, with some users not experiencing expected results after several months.
Side effects cause some customers to discontinue treatment. Testosterone therapy and hair loss medications can produce unwanted effects that make continuation inadvisable. In practice, discussing side effects with your GP before cancelling ensures you make informed decisions about your health.
Alternative treatment options lead other customers to cancel. Some find more affordable sources for their medications, while others prefer traditional face-to-face medical care. Changes in personal circumstances, including improved health naturally or different priorities, also prompt cancellations.
Practical tips from consumer rights experts
Document everything throughout your subscription and cancellation process. Keep copies of all correspondence, confirmation emails, receipts, and delivery notifications. This documentation becomes invaluable if disputes arise.
Photograph your cancellation letter before sealing the envelope. This provides additional evidence of what you sent and when. Combined with your proof of posting, this creates comprehensive documentation of your cancellation request.
Set calendar reminders for your billing dates well in advance. This gives you adequate time to cancel before the next charge if you're considering ending your subscription. Waiting until the last minute increases the risk of being charged for another month.
Check your bank account regularly after cancelling. If unauthorised charges appear, contact your bank immediately to dispute them. Under UK payment regulations, you have rights to challenge incorrect direct debit payments, and your bank must investigate.
Protecting your consumer rights
Know that you have legal protections as a UK consumer. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide clear rights regarding distance selling and subscription services. Companies must honour properly submitted cancellation requests.
If Optimale fails to process your cancellation despite proof of delivery, escalate the matter formally. Write to their complaints department, referencing your original cancellation and proof of delivery. If this doesn't resolve the issue, consider contacting the Financial Ombudsman Service or seeking advice from Citizens Advice.
Remember that prescription medications require proper discontinuation in some cases. While you have the right to cancel your subscription at any time, consult your GP about safely stopping certain treatments, particularly hormone therapies. Your health remains the priority even as you exercise your consumer rights.
Making the process easier
Services like Postclic simplify postal cancellation while maintaining its legal benefits. Instead of drafting letters, printing, enveloping, and visiting the Post Office, you can handle everything digitally. The service ensures your letter meets legal requirements, uses professional formatting, and provides comprehensive tracking and proof of delivery.
This approach particularly benefits people with busy schedules, limited mobility, or those who find the administrative aspects of cancellation overwhelming. The small service fee proves worthwhile when weighed against the time saved and the assurance of proper handling. Most importantly, you maintain the legal protection of postal cancellation with documented proof.
Whatever method you choose, acting promptly and maintaining thorough documentation protects your rights effectively. Your decision to cancel is entirely valid, and following these steps ensures the process proceeds smoothly while safeguarding your financial interests.