Ending your Shahid membership made easy

About Shahid

Shahid is a premium Arabic streaming service that has expanded its reach to the UK market, offering subscribers access to a vast library of Arabic entertainment content. Originally launched by the MBC Group in 2010, Shahid has become one of the leading platforms for Arabic-speaking audiences worldwide, providing everything from exclusive drama series and reality shows to blockbuster films and live sports coverage.

The platform caters specifically to the Arabic-speaking community in the UK, delivering content that includes both classic favourites and original productions. Shahid VIP, the premium tier, features exclusive series, ad-free viewing, and early access to new episodes before they air on television. Most importantly, the service offers content in high definition with options for multiple device streaming, making it a popular choice for families wanting to stay connected with Arabic culture and entertainment.

What sets Shahid apart from other streaming services is its focus on regional content that you simply won't find on mainstream platforms like Netflix or Amazon Prime. From Egyptian dramas to Khaleeji comedies, Turkish series dubbed in Arabic, and live coverage of major sporting events, the platform has carved out a unique niche in the UK's crowded streaming market.

However, like any subscription service, circumstances change. Perhaps you've watched everything that interests you, maybe the content library no longer matches your preferences, or you're simply cutting back on entertainment expenses. Whatever your reason for cancelling, understanding the proper process is essential to avoid unexpected charges and ensure a clean break from your subscription.

Plans, features and pricing

Shahid operates on a tiered subscription model, giving UK customers flexibility in choosing the level of access that suits their viewing habits and budget. Let me break down what you need to know about each plan, because understanding your current subscription type is the first step in the cancellation process.

Subscription tiers explained

The platform offers several subscription options, each with distinct features and price points. Keep in mind that pricing can vary based on promotional offers and the billing cycle you choose, so always check your account details for your specific rate.

Additionally, Shahid occasionally offers annual subscription options that provide cost savings compared to monthly billing. These annual plans typically require upfront payment for twelve months of service, which is an important consideration when planning your cancellation timing.

Features worth considering before cancelling

Before you proceed with cancellation, it's worth reviewing what you're giving up. Shahid VIP members enjoy exclusive access to original series that premiere on the platform weeks before television broadcast. The offline download feature is particularly valuable for UK subscribers who travel frequently or have unreliable internet connections.

The platform also includes a robust kids' section with age-appropriate Arabic content, educational programmes, and popular animated series. For sports enthusiasts, Shahid VIP Plus provides live coverage of major football leagues and tournaments that are difficult to access elsewhere with Arabic commentary.

That said, if these features no longer justify the monthly expense, or if you've found alternative sources for Arabic content, cancellation makes perfect financial sense. Just make sure you've downloaded any content you want to watch during your remaining subscription period, as access disappears immediately once cancellation takes effect.

Terms of service and cancellation policy

Understanding Shahid's terms of service is absolutely crucial before you send that cancellation letter. I've seen countless subscribers make costly mistakes simply because they didn't read the fine print, so let's go through the key points that affect your cancellation.

Billing cycles and notice periods

Shahid operates on a recurring subscription model, which means your payment method is automatically charged at regular intervals unless you actively cancel. Monthly subscriptions renew on the same date each month, whilst annual subscriptions renew twelve months from your original sign-up date.

Here's the critical part that trips people up: Shahid typically requires notice before your next billing date to prevent the subsequent charge. Most importantly, you need to submit your cancellation request at least 48 hours before your renewal date to ensure processing in time. However, I always recommend giving at least five working days' notice when using postal cancellation to account for delivery time and processing delays.

Refund policy details

Shahid's refund policy is quite standard for streaming services but has some nuances you should understand. Generally speaking, the service does not offer refunds for partial months of service. If you cancel on the 15th of the month but your billing date is the 1st, you've already paid for the full month and won't receive a prorated refund.

There are exceptions to this rule, particularly for technical issues that prevented you from accessing the service, unauthorised charges, or if you cancel within a trial period. Keep in mind that any refund claims should be clearly stated in your cancellation letter with supporting evidence.

UK consumer rights and legal protections

Under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain protections when dealing with subscription services. If you signed up for Shahid online, you generally have a 14-day cooling-off period during which you can cancel and receive a full refund for any payments made.

Additionally, if Shahid makes significant changes to the service, such as substantial price increases or major feature removals, you may have grounds to cancel without penalty even if you're in a fixed-term contract. These rights are particularly important if you're cancelling an annual subscription mid-term.

The key legal requirement for cancellation is that your request must be clear, unambiguous, and properly documented. This is precisely why postal cancellation with recorded delivery is so valuable—it provides legal proof that you submitted your cancellation request on a specific date.

Cancelling by post - the complete guide

Now we're getting to the heart of the matter. Postal cancellation might seem old-fashioned in our digital age, but it remains the most reliable method for several compelling reasons. Let me walk you through exactly why and how to cancel Shahid by post.

Why postal cancellation is your best option

First, let's address why I'm recommending postal cancellation over other methods. After processing thousands of subscription terminations, I can tell you that written cancellation via post provides an unmatched paper trail. When you send a letter by Recorded Delivery, you have proof of posting, proof of delivery, and a physical record of exactly what you communicated and when.

Online cancellation systems can be deliberately convoluted—I've seen companies design their websites to make cancellation buttons nearly impossible to find. Additionally, system glitches can occur, leaving you without proof that you actually submitted a cancellation request. Phone cancellations are even worse because you're relying on a customer service representative to correctly process your request, and you have no documentation unless you've recorded the call.

Most importantly, UK consumer law recognises written correspondence as legally binding communication. If a dispute arises about whether you cancelled or when you cancelled, your Recorded Delivery receipt and letter copy provide concrete evidence that stands up in any complaint process or legal proceeding.

Preparing your cancellation letter

Your cancellation letter doesn't need to be lengthy or complicated, but it must include specific information to be effective. Start with your full name exactly as it appears on your Shahid account, your account email address, and any account number or customer reference number you can find in your billing emails.

Clearly state your intention to cancel your Shahid subscription. Use direct language like "I am writing to cancel my Shahid VIP subscription effective immediately" or "Please cancel my Shahid subscription at the end of my current billing period." Be explicit about your desired cancellation date—whether you want immediate cancellation or cancellation at the end of your paid period.

Include your contact details so Shahid can confirm the cancellation. Provide your email address, phone number, and postal address. Request written confirmation of your cancellation, specifying that you want confirmation of the cancellation date and confirmation that no further charges will be applied to your payment method.

If you're requesting a refund for any reason, clearly explain why in your letter. Detail any technical issues you experienced, unauthorised charges, or other grounds for refund. Attach supporting evidence if possible, such as screenshots of error messages or bank statements showing duplicate charges.

Keep your tone professional and factual. There's no need to explain why you're cancelling unless it relates to a service failure that justifies a refund. Companies receive cancellation requests constantly, and lengthy explanations don't influence the processing of your request.

The Recorded Delivery process

Once your letter is prepared, you need to send it via Royal Mail Recorded Delivery. This service costs a few pounds but is absolutely worth the investment for the proof of delivery it provides. Visit your local Post Office with your sealed, addressed envelope and request Recorded Delivery service.

The Post Office will provide you with a receipt containing a unique tracking number. Keep this receipt in a safe place—it's your proof that you sent the letter on a specific date. You can track your letter's progress online using the Royal Mail tracking service, and you'll receive confirmation once it's been delivered and signed for.

Next, make a copy of your letter before sealing the envelope. Store this copy with your Recorded Delivery receipt. This complete documentation package is your insurance policy against any disputes about your cancellation.

Where to send your cancellation letter

This is the critical information you need. Shahid's UK correspondence address for subscription cancellations and customer service matters is:

• MBC Group
• Shahid Customer Service
• Dubai Media City
• Building 4
• Dubai
• United Arab Emirates

Make sure you write this address clearly and completely on your envelope. Double-check every line before posting. An incorrectly addressed letter will delay your cancellation and could result in additional unwanted charges.

Timing your cancellation strategically

Timing is everything when cancelling by post. International mail to the UAE typically takes 5-7 working days, though delays can occur. To ensure your cancellation is processed before your next billing date, send your letter at least 10-14 days before your renewal date.

Check your Shahid account or recent billing emails to confirm your exact renewal date. Mark this date on your calendar and work backwards to determine your posting deadline. If your renewal date is the 1st of the month, aim to post your cancellation letter no later than the 17th of the previous month.

Additionally, avoid posting your letter right before UK bank holidays or during the Christmas period when postal services experience delays. If your renewal date falls during a holiday period, send your letter even earlier to account for slower processing times.

Using Postclic for hassle-free cancellation

If you're concerned about the logistics of postal cancellation or simply want to ensure everything is done correctly, services like Postclic can streamline the entire process. Postclic specialises in sending tracked letters on your behalf, handling everything from professional formatting to Recorded Delivery posting.

The service provides digital proof of postage and delivery tracking, giving you the same legal protection as traditional Recorded Delivery but without the trip to the Post Office. You simply provide your cancellation details online, and Postclic prepares, prints, and posts your letter to the correct address. Most importantly, everything is documented digitally, so you can access your proof of cancellation anytime you need it.

This approach is particularly valuable if you're busy, have mobility issues, or live far from a Post Office. The small service fee is often worth it for the peace of mind and time saved, especially when cancelling an international service like Shahid where the correct address and timing are crucial.

Following up on your cancellation

After posting your letter, monitor your email for confirmation from Shahid. Most companies send cancellation confirmation within 5-10 working days of receiving your letter. If you haven't received confirmation within two weeks of your letter being delivered (check your tracking information), follow up with another letter or consider escalating the matter.

Keep checking your bank or credit card statements to ensure no further charges appear after your intended cancellation date. If you spot an unexpected charge, you have grounds to dispute it with your payment provider, using your cancellation letter and proof of posting as evidence.

Don't delete your Shahid app or lose access to your account details until you've confirmed cancellation. You may need to reference your account information if any issues arise during the cancellation process.

Tips from former members

Over the years, I've gathered insights from hundreds of people who've cancelled their Shahid subscriptions. These practical tips can help you avoid common pitfalls and ensure a smooth cancellation experience.

Common reasons people cancel

Understanding why others cancel can help you feel confident in your decision. The most frequent reason I hear is content saturation—subscribers have watched everything that interests them and the platform isn't adding new content quickly enough to justify the ongoing cost. This is particularly common with niche services like Shahid where the content library, whilst extensive, is more limited than mainstream platforms.

Financial considerations drive many cancellations, especially when households are managing multiple streaming subscriptions. When money is tight, specialised services are often the first to go. Some subscribers cancel seasonally, maintaining their subscription during Ramadan when Shahid releases exclusive programming, then cancelling for the rest of the year.

Technical issues also prompt cancellations. Buffering problems, app crashes, or poor streaming quality on certain devices frustrate users who feel they're not getting value for money. Additionally, some subscribers find the content recommendations algorithm less sophisticated than competitors, making it difficult to discover new shows they might enjoy.

Mistakes to avoid during cancellation

The biggest mistake I see is waiting until the last minute to cancel. People often remember they want to cancel on the day before their renewal date, then panic when they realise postal cancellation takes time. Always give yourself plenty of buffer time—at least two weeks for international postal cancellation.

Another common error is assuming that deleting the app or removing your payment method constitutes cancellation. It doesn't. Your subscription continues regardless of whether you use the service, and charges will keep appearing on your statement until you formally cancel through proper channels.

Don't make the mistake of sending your cancellation letter without proof of postage. Standard mail provides no evidence that you sent anything, leaving you vulnerable if Shahid claims they never received your cancellation request. The small extra cost of Recorded Delivery is insurance you can't afford to skip.

Additionally, avoid vague language in your cancellation letter. Phrases like "I'm thinking about cancelling" or "I'd like to discuss ending my subscription" aren't clear cancellation requests and won't be processed as such. Be direct and unambiguous about your intention.

What to do if problems arise

If Shahid doesn't confirm your cancellation or continues charging you after your cancellation date, escalate the matter immediately. Contact your bank or credit card provider to dispute any unauthorised charges, providing your proof of posting and letter copy as evidence.

Under UK payment regulations, you can request a chargeback for unauthorised subscription charges if you have proof that you cancelled before the charge date. Your Recorded Delivery receipt is crucial evidence in this process. Most payment providers will side with you if you can demonstrate you took proper steps to cancel.

If you're getting nowhere with Shahid directly, consider filing a complaint with the relevant consumer protection authority. For UK consumers, this might involve contacting Citizens Advice or using alternative dispute resolution services. Document every interaction, keeping copies of all correspondence and notes from any phone conversations.

Alternatives to complete cancellation

Before you cancel permanently, consider whether pausing your subscription might be a better option. Some subscribers don't realise that Shahid may offer the ability to suspend your account temporarily, though this isn't always advertised prominently. If you're cancelling due to temporary financial constraints or because you're travelling, a pause might preserve your viewing history and preferences.

Another alternative is downgrading to the free tier if you still want occasional access to Shahid content. Whilst you'll have advertisements and limited content selection, you maintain access to the platform without ongoing costs. You can always upgrade again later if your circumstances change.

Keep in mind that if you cancel and later decide to resubscribe, you'll likely lose any legacy pricing you had. Shahid occasionally increases prices for new subscribers whilst grandfathering existing customers at lower rates. If you're on a discounted rate, cancellation means losing that pricing permanently.

Life after Shahid

Former Shahid subscribers often ask about alternatives for accessing Arabic content. Several options exist, from other streaming platforms with Arabic content sections to purchasing or renting individual titles through services like iTunes or Google Play. Some UK-based Arabic channels offer their own streaming apps, though content libraries vary significantly.

If you cancelled primarily due to cost, consider sharing a subscription with family members who live in different households. Many streaming services, including Shahid, allow multiple device access, though you should review the terms of service to ensure account sharing is permitted under your plan.

Finally, remember that cancelling doesn't have to be permanent. If Shahid announces new exclusive content that interests you, or if they offer promotional pricing, you can always resubscribe. The beauty of subscription services is their flexibility—you're not locked in forever, and you can come and go as your needs and interests change.

The key takeaway from all these tips is simple: be proactive, document everything, and don't leave anything to chance. Postal cancellation with Recorded Delivery gives you control and proof throughout the process. Take the time to do it properly, and you'll avoid the headaches and unexpected charges that plague subscribers who try to take shortcuts. Your future self will thank you for the careful attention you paid to properly ending your Shahid subscription.