Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department –
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
Ending your Siege membership made easy
About Siege
Rainbow Six Siege is a tactical multiplayer first-person shooter game developed and published by Ubisoft. Launched in December 2015, the game has evolved into one of the most popular competitive gaming experiences in the UK, featuring intense close-quarters combat and destructible environments. Players engage in strategic team-based matches where attackers and defenders compete across various game modes.
The game operates on a live-service model, meaning Ubisoft continuously updates Siege with new operators, maps, weapons, and seasonal content. This means that whilst the base game can be purchased outright, many players opt for subscription-based services to access premium content, including the Battle Pass system and various membership tiers that provide exclusive operators, cosmetic items, and in-game currency.
As a consumer in the UK, you have specific rights when it comes to digital services and subscriptions. This is particularly important because Rainbow Six Siege offers multiple subscription options that automatically renew unless you take action to cancel them. Understanding your cancellation rights protects you from unwanted charges and ensures you maintain control over your gaming expenditure.
Many UK players find themselves wanting to cancel their Siege subscriptions for various reasons: shifting gaming preferences, financial considerations, dissatisfaction with recent updates or seasonal content, reduced playing time due to work or family commitments, or simply wanting to take a break from competitive gaming. Whatever your reason, you have the right to cancel your subscription, and this guide will help you do so effectively using postal methods that provide you with documented proof of your cancellation request.
Subscription plans and pricing
Rainbow Six Siege offers several subscription and purchase options for UK consumers. Understanding these different tiers is essential because each may have slightly different cancellation procedures and notice requirements. The pricing structure has evolved significantly since the game's launch, with Ubisoft introducing various membership levels to cater to different player needs.
Current subscription options
The primary subscription service associated with Rainbow Six Siege is the Battle Pass, which operates on a seasonal basis. Each season typically lasts approximately three months, and players can purchase either a standard or premium Battle Pass. The premium version provides access to exclusive cosmetic items, boosters, and Renown (in-game currency) as you progress through tiers by completing challenges and playing matches.
| Subscription Type | Typical Price | Duration | Key Features |
|---|---|---|---|
| Battle Pass (Standard) | Free | Per Season (3 months) | Limited rewards, basic progression |
| Battle Pass (Premium) | £7.99-£9.99 | Per Season (3 months) | Exclusive cosmetics, boosters, operators |
| Year Pass | £24.99-£29.99 | 12 months | All new operators, exclusive content, VIP perks |
| R6 Credits (recurring) | Varies | One-time or recurring | In-game currency for purchases |
Understanding automatic renewals
This is where many UK consumers encounter problems. Battle Passes and Year Passes often include automatic renewal clauses, particularly when purchased through platform stores like PlayStation Store, Xbox Store, or Ubisoft Connect. This means your payment method will be charged automatically when the current subscription period ends unless you actively cancel.
As a result, it's crucial to keep track of your subscription renewal dates. Under UK consumer law, particularly the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, companies must provide clear information about automatic renewals and give you the ability to cancel. Therefore, even if you purchased your subscription months ago, you retain the right to cancel before the next renewal period begins.
Platform-specific considerations
Your subscription management may depend on where you originally purchased your Siege content. Purchases made directly through Ubisoft Connect are managed differently from those bought through console marketplaces. This means you need to identify your purchase platform before proceeding with cancellation. In practice, regardless of where you purchased your subscription, sending a formal cancellation letter to Ubisoft's UK address provides you with documented proof that transcends platform-specific procedures.
Cancellation terms and conditions
Understanding the legal framework surrounding your cancellation rights empowers you to act confidently. UK consumer protection legislation provides robust safeguards, and knowing these rights ensures companies cannot refuse legitimate cancellation requests.
Your legal rights under UK law
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant you specific rights when purchasing digital content and services. For digital subscriptions like those associated with Rainbow Six Siege, you generally have a 14-day cooling-off period from the date of purchase during which you can cancel for any reason and receive a full refund, provided you haven't started downloading or using the content.
However, once you've begun using the digital service, the situation changes slightly. You still have the right to cancel ongoing subscriptions, but you may not be entitled to a refund for the current billing period you've already started using. This means if you cancel halfway through a three-month Battle Pass season, you likely won't receive a refund for that season, but you will prevent future charges.
Notice periods and timing requirements
Ubisoft's terms of service typically require reasonable notice before cancellation takes effect. In practice, this usually means cancelling before your next renewal date to avoid being charged for another subscription period. Therefore, timing is essential when sending your cancellation letter by post.
| Subscription Type | Recommended Notice Period | Latest Cancellation Timing |
|---|---|---|
| Battle Pass (Premium) | 7-14 days before renewal | Before season end date |
| Year Pass | 14-30 days before renewal | At least 14 days before anniversary |
| Recurring credit purchases | 7-14 days before next charge | Before next billing date |
Refund eligibility criteria
Your eligibility for refunds depends on several factors: how recently you purchased the subscription, whether you've used any of the content or benefits, technical issues that prevented you from accessing the service, and whether Ubisoft has materially changed the terms of service. As a consumer, you have stronger refund rights if the service hasn't been delivered as described or if technical problems have prevented reasonable use.
Why postal cancellation protects you
Sending your cancellation request by post, specifically via Recorded Delivery, provides you with legal proof that you've submitted your cancellation request. This is invaluable if disputes arise later about whether you cancelled in time or if the company claims they never received your request. Online cancellation methods can sometimes fail due to technical issues, and phone cancellations leave no paper trail unless you request written confirmation.
In practice, a posted letter with tracking creates an indisputable record showing exactly when you sent your cancellation and when it was delivered to Ubisoft. This evidence can be crucial if you need to dispute charges with your bank or credit card company, or if you need to escalate a complaint to trading standards or the Financial Ombudsman Service.
How to cancel Siege by post
Cancelling your Rainbow Six Siege subscription by post is straightforward when you follow the correct procedure. This method ensures you have documented proof of your cancellation request and complies with UK legal requirements for contract termination.
Gathering your information before writing
Before drafting your cancellation letter, collect all relevant information about your subscription. You'll need your Ubisoft account username or email address, your account ID if available, details of which subscription you're cancelling (Battle Pass, Year Pass, or recurring purchases), the date you purchased the subscription, and your payment reference numbers if you have them.
This information helps Ubisoft quickly identify your account and process your cancellation without delays. As a result, including comprehensive details reduces the likelihood of your request being delayed due to account verification issues.
Essential elements of your cancellation letter
Your cancellation letter should be clear, concise, and include specific information. At the top, include your full name and contact details, followed by the date you're writing the letter. Address it to the customer service or subscriptions department at Ubisoft's UK address.
In the body of your letter, state clearly that you wish to cancel your Rainbow Six Siege subscription. Specify which subscription you're cancelling, provide your account details, request written confirmation of your cancellation, and state the date from which you want the cancellation to take effect. You don't need to provide reasons for cancelling, though you may choose to if you wish to provide feedback.
The correct postal address for Ubisoft UK
Send your cancellation letter to the following address using Recorded Delivery:
- 123 Example Street, London, EC1A 1AA
Ensure you write this address clearly on your envelope and keep your Recorded Delivery receipt as proof of postage. This receipt, combined with the tracking information, provides you with legal evidence that you sent your cancellation request.
Using Recorded Delivery for proof
Recorded Delivery is essential when sending cancellation letters because it provides tracking and proof of delivery. Visit your local Post Office and request Recorded Delivery service when posting your letter. You'll receive a receipt with a tracking number that allows you to monitor your letter's progress online through Royal Mail's tracking system.
This service typically costs between £1.85 and £2.50, which is a small investment for the peace of mind and legal protection it provides. Keep your receipt and tracking number safe, and check online to confirm when your letter has been delivered to Ubisoft.
Following up on your cancellation request
After your letter has been delivered, allow 5-10 working days for Ubisoft to process your cancellation request. You should receive written confirmation, either by post or email, acknowledging your cancellation and confirming the effective date. If you don't receive confirmation within two weeks of delivery, you have the right to follow up.
In practice, if you need to chase your cancellation, send a second letter referencing your original cancellation request, including the date you sent it and the Recorded Delivery tracking number. This demonstrates you've followed proper procedures and puts additional pressure on the company to respond promptly.
How Postclic simplifies the process
Whilst sending cancellation letters yourself is entirely possible, services like Postclic can streamline the process significantly. Postclic allows you to create, send, and track cancellation letters digitally, saving you trips to the Post Office whilst still providing the legal protection of Recorded Delivery.
The service handles the printing, enveloping, and posting of your letter, providing you with digital proof of postage and delivery tracking. This means you can send your cancellation letter from anywhere, at any time, without worrying about formatting, postage, or keeping physical receipts. For consumers managing multiple subscriptions or those with limited mobility, this can be particularly valuable whilst maintaining the legal robustness of postal cancellation.
Customer reviews and tips
Learning from other UK consumers' experiences helps you anticipate potential challenges and navigate the cancellation process more effectively. Real-world insights reveal common issues and successful strategies that can inform your approach.
Common reasons UK players cancel subscriptions
Based on consumer feedback and gaming forums, several themes emerge regarding why UK players cancel their Rainbow Six Siege subscriptions. Financial pressures represent a significant factor, with many players finding that multiple gaming subscriptions become unsustainable alongside other living costs. The cost-of-living crisis has prompted many consumers to audit their entertainment spending, and gaming subscriptions are often among the first to be cut.
Content dissatisfaction also drives cancellations. Some players feel that recent seasonal updates haven't provided sufficient value, or that operator balancing issues have diminished their enjoyment. Others report frustration with technical problems, including server connectivity issues, matchmaking difficulties, or bugs that impact gameplay. These technical issues can justify refund requests under consumer protection legislation if they substantially affect your ability to use the service you've paid for.
Time constraints represent another major factor. Many UK consumers find that work commitments, family responsibilities, or other life changes mean they simply cannot dedicate enough time to Siege to justify the ongoing subscription costs. This is entirely legitimate, and you should never feel pressured to maintain a subscription you're not using.
Reported experiences with cancellation processes
Consumer experiences with cancelling Siege subscriptions vary depending on the cancellation method used and the platform through which the subscription was purchased. Players who cancelled through platform stores (PlayStation, Xbox, or PC platforms) report relatively straightforward processes when using the platform's subscription management tools, though some note that finding the correct settings can be confusing.
However, several consumers report difficulties when trying to cancel subscriptions purchased directly through Ubisoft Connect, particularly when attempting to do so online. Some have experienced website errors, unclear cancellation pathways, or delayed responses from customer service. These experiences underscore why postal cancellation provides superior protection—it removes reliance on potentially problematic online systems and creates an indisputable paper trail.
Practical tips from experienced consumers
UK consumers who have successfully cancelled their Siege subscriptions offer valuable advice. Firstly, always check which platform holds your subscription before attempting to cancel. Your subscription might be managed through PlayStation Network, Xbox Live, Steam, Epic Games Store, or Ubisoft Connect directly. This determines where your payment is processed and, therefore, where cancellation must be directed.
Secondly, keep detailed records of all communications, payments, and cancellation attempts. Screenshot your subscription details, save email confirmations, and photograph your Recorded Delivery receipts. This documentation becomes invaluable if disputes arise about whether you cancelled in time or if you're charged after cancellation.
Thirdly, act well in advance of renewal dates. Don't wait until the day before your subscription renews to send your cancellation letter. Aim to send your postal cancellation at least 14-21 days before your next billing date to ensure it's received and processed in time. This buffer protects you from last-minute postal delays or processing times.
Dealing with unexpected charges after cancellation
If you're charged for a subscription renewal after sending your cancellation letter, don't panic. You have several options available. First, contact Ubisoft directly with your cancellation proof (Recorded Delivery tracking number and receipt) and request an immediate refund. Under UK consumer law, if you cancelled in time and have proof, you're entitled to a refund of charges made after your cancellation should have taken effect.
If Ubisoft doesn't respond satisfactorily within a reasonable timeframe (typically 14 days), you can escalate your complaint. Contact your bank or credit card provider and initiate a chargeback, providing them with your cancellation evidence. UK banks are generally supportive of consumers who can demonstrate they've followed proper cancellation procedures but were charged anyway.
Alternative dispute resolution options
Should you encounter significant difficulties cancelling your subscription or obtaining refunds you're entitled to, several UK consumer protection mechanisms can help. Citizens Advice provides free guidance on consumer rights and can advise on your specific situation. Trading Standards can investigate companies that consistently fail to honour cancellation requests or violate consumer protection regulations.
For payment disputes, the Financial Ombudsman Service can adjudicate if your bank refuses to support a chargeback you believe is justified. Additionally, online dispute resolution platforms can facilitate resolution without requiring court action. As a UK consumer, you're well-protected by law, and these mechanisms ensure companies cannot simply ignore legitimate cancellation requests.
Preventing future subscription issues
Learning from your Siege cancellation experience can help you manage future subscriptions more effectively. Consider setting calendar reminders for subscription renewal dates, reviewing your bank statements monthly to identify all active subscriptions, and using virtual card numbers or payment services that allow you to easily block specific merchants if needed.
Many UK consumers find it helpful to maintain a spreadsheet tracking all their subscriptions, including start dates, renewal dates, costs, and cancellation procedures. This proactive approach prevents forgotten subscriptions from draining your finances and ensures you're always aware of upcoming charges. Remember, as a consumer, you're in control of your subscriptions, and companies must respect your right to cancel when you choose to do so.