Ending your TruthFinder membership made easy

About TruthFinder

TruthFinder is an American-based background check service that provides access to public records, allowing users to search for information about individuals including criminal records, contact details, social media profiles, and other publicly available data. The service operates primarily in the United States but has gained attention from UK users seeking similar background screening capabilities.

Here's what you need to know straight away: TruthFinder's operations are fundamentally designed for the US market, where public records are more readily accessible than in the UK. The service aggregates data from various public sources including court records, arrest records, property records, and social media platforms. While some UK residents have attempted to use the service, it's worth understanding that its effectiveness for UK-based searches is significantly limited compared to its US functionality.

Most importantly, TruthFinder operates on a subscription model rather than a pay-per-search basis. This means you're charged regularly whether you use the service frequently or not. This is precisely why many subscribers eventually seek to cancel – they've completed their initial searches and don't need ongoing access, yet the charges continue to accumulate.

The platform markets itself as a tool for reconnecting with old friends, checking potential romantic partners, or verifying the backgrounds of people you're considering doing business with. However, the recurring billing structure catches many users off guard, particularly those who assumed they were making a one-time purchase. Keep in mind that once you've obtained the information you needed, continuing to pay monthly fees rarely makes financial sense.

Plans, features and pricing

Understanding TruthFinder's pricing structure is essential before we discuss cancellation, as knowing what you're being charged for helps you make an informed decision. The company offers several subscription tiers, and prices can vary based on promotional offers and how you initially signed up.

Current subscription options

TruthFinder typically offers membership plans with different billing frequencies. The longer the commitment period you initially chose, the lower the monthly rate – but this also means you're locked into a longer payment cycle. Here's the general structure you'll encounter:

First, let me warn you about something crucial: these prices are often presented in US dollars on their website, and the conversion to pounds can result in unexpected amounts appearing on your bank statement. Additionally, many users report being offered promotional "trial" rates that automatically convert to full-price memberships after the initial period.

What you actually get with membership

TruthFinder memberships provide unlimited searches during your subscription period. This means you can run as many background checks as you want without additional per-search fees. The reports typically include criminal records, court documents, contact information, social media profiles, photos, and relatives' information – though again, this is primarily US-focused data.

Additionally, premium tiers offer reverse phone lookup services, dark web monitoring alerts, and more detailed property records. However, here's an insider tip: most people who cancel TruthFinder do so because they only needed one or two specific searches. The unlimited search feature sounds valuable, but in practice, how often do you really need to run background checks?

Most importantly, understand that your subscription automatically renews unless you actively cancel it. There's no "end date" where it simply stops – you must take action to terminate the service, which is exactly why you're reading this guide.

Terms of service and cancellation policy

Before diving into the cancellation process, let's examine TruthFinder's terms of service and what they mean for your cancellation rights. Understanding these terms helps you navigate the process more effectively and ensures you're not caught off guard by any policies.

Automatic renewal and billing practices

TruthFinder's terms clearly state that all memberships automatically renew at the end of each billing cycle. This is standard practice for subscription services, but it's the single biggest complaint I hear from members seeking to cancel. The company will continue charging your payment method indefinitely until you explicitly cancel your subscription.

Next, here's something critical: TruthFinder processes renewals at the beginning of each billing cycle. This means if you cancel mid-cycle, you typically won't receive a prorated refund for the unused portion. You'll retain access until the end of your current paid period, but the money for that cycle is generally non-refundable.

Notice periods and cancellation deadlines

According to their terms of service, TruthFinder requires you to cancel before your next billing date to avoid being charged for another cycle. There's no specific "notice period" of 30 or 60 days like some services require, which is actually favourable for members wanting to cancel.

However, keep in mind this crucial detail: the cancellation must be processed by TruthFinder before the renewal date. If you send a cancellation request on the day your subscription renews, you'll likely still be charged for the next cycle. This is why I always recommend cancelling at least 5-7 business days before your renewal date when using postal cancellation methods.

UK consumer rights and legal protections

As a UK consumer, you have specific rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws provide stronger protections than US consumers typically receive. Most importantly, you have the right to cancel within 14 days of signing up for a "cooling-off period" and receive a full refund.

Additionally, UK law requires that subscription services make cancellation as easy as signing up. While TruthFinder is a US-based company, if they're accepting UK customers and processing payments in pounds, they should comply with UK consumer protection standards. If you encounter difficulties cancelling, you can reference these rights in your cancellation correspondence.

Refund policies and what to expect

TruthFinder's standard policy is that subscriptions are non-refundable once the billing cycle has begun. However, exceptions exist for the 14-day cooling-off period and in cases where technical issues prevented you from accessing the service. Some members have successfully obtained refunds by citing UK consumer protection laws, particularly when they can demonstrate the service didn't meet advertised standards.

Keep in mind that refund requests typically require separate communication from cancellation requests. First, you'll want to cancel to stop future charges, then you can pursue a refund if you believe you're entitled to one based on the circumstances of your subscription.

Cancelling by post - the complete guide

Now we're getting to the heart of the matter. Postal cancellation is the most reliable method for terminating your TruthFinder subscription, and I'm going to walk you through exactly how to do it properly. After processing thousands of subscription cancellations, I can tell you that postal cancellation creates a paper trail that protects you far better than online methods.

Why postal cancellation is your best option

First, let me explain why I recommend postal cancellation over other methods. When you cancel by post using Recorded Delivery or similar tracked services, you create undeniable proof that you submitted your cancellation request. This documentation becomes invaluable if the company claims they never received your cancellation or if unauthorized charges continue appearing on your account.

Additionally, postal cancellation forces the company to formally acknowledge your request. Unlike clicking a button on a website that might malfunction or email that could end up in spam folders, a physical letter requires action and creates a permanent record. Most importantly, if you need to dispute charges with your bank or credit card company later, your postal receipt serves as concrete evidence of your cancellation attempt.

Next, consider this practical reality: companies sometimes make their online cancellation processes deliberately difficult to navigate. You might encounter website errors, require login credentials you've forgotten, or face multi-step processes designed to discourage cancellation. A letter bypasses all these obstacles entirely.

What to include in your cancellation letter

Your cancellation letter needs specific information to be processed effectively. Here's exactly what you must include, based on what actually gets cancellations processed quickly:

First, include your full name exactly as it appears on your TruthFinder account. If you signed up with a middle initial or different name variation, use that exact version. This seems obvious, but mismatched names are a common reason cancellation requests get delayed or "lost."

Next, provide your account email address. This is the single most important identifier for your subscription. TruthFinder, like most online services, uses email addresses as the primary account identifier. Without this, they may struggle to locate your subscription in their system.

Additionally, include your account number or customer ID if you have it. You can typically find this on billing statements or confirmation emails from when you signed up. While not always essential, it speeds up the process considerably.

Most importantly, state clearly and unambiguously that you want to cancel your subscription immediately. Use direct language like "I am writing to cancel my TruthFinder subscription effective immediately" rather than softer phrases like "I would like to consider cancelling." Ambiguous language can result in your request being treated as an inquiry rather than a cancellation instruction.

Include the date you're sending the letter. This establishes a timeline and helps if you need to reference when you submitted your cancellation request. Keep in mind that you should also note your next billing date if you know it, emphasizing that you want cancellation before that date.

Request written confirmation of your cancellation. Specifically ask them to confirm via email or post that your subscription has been terminated and provide the effective date. This confirmation is crucial for your records.

Formatting and sending your letter properly

Your letter should be typed rather than handwritten. This ensures clarity and professionalism, reducing the chance of misread information causing processing delays. Use a standard business letter format with your contact information at the top, the date, and the company's address.

Sign the letter personally. While the body should be typed, your handwritten signature adds authenticity and makes the document more difficult to dispute. Additionally, consider including your phone number in case they need to contact you, though this is optional.

Next, here's a critical step many people miss: make a copy of your letter before sending it. Keep this copy with your postal receipt. These two documents together form your complete proof of cancellation. I've seen numerous cases where members needed these documents months later to dispute charges or prove they'd cancelled.

The correct postal address for cancellation

This is absolutely critical – you must send your cancellation letter to TruthFinder's correct business address. Sending it to the wrong location will delay or prevent processing. Based on current information, TruthFinder's business address is:

• TruthFinder
• 2534 State Street
• Suite 473
• San Diego
• California 92101
• United States

Keep in mind that as a US-based company, your letter will be going internationally from the UK. This means you need to ensure proper international postage and use a tracked service that provides proof of delivery across borders.

Choosing the right postal service

For cancellation letters, I always recommend Royal Mail's International Tracked & Signed service. This provides tracking throughout the journey and requires a signature upon delivery. Yes, it costs more than standard international post, but the peace of mind and legal protection are worth every penny.

Alternatively, you can use International Tracked service if Signed isn't essential to you, though I prefer the signature requirement for added security. The tracking number you receive allows you to monitor your letter's progress and confirm when TruthFinder receives it.

Most importantly, never use standard untracked international post for cancellation letters. The few pounds you save aren't worth the risk of having no proof your letter was sent or delivered. I've seen too many cases where companies claim they never received cancellation requests sent via untracked post.

Using Postclic for hassle-free cancellation

Here's an insider tip that can save you significant time and hassle: services like Postclic streamline the entire postal cancellation process. Rather than formatting letters, printing them, finding envelopes, purchasing international postage, and visiting the post office, Postclic handles everything digitally.

You simply provide your cancellation details through their platform, and they professionally format your letter, print it, and send it via tracked delivery on your behalf. Additionally, you receive digital proof of postage and can track delivery status online. For people who work full-time or don't live near a post office with convenient hours, this service is genuinely valuable.

Next, consider this practical benefit: Postclic maintains records of your cancellation correspondence, so you have permanent access to copies of what was sent and when. This digital archive proves incredibly useful if you need to reference your cancellation months later. The service isn't free, but the time saved and professional handling often justify the cost, particularly for international cancellations like those to US-based companies.

Timeline expectations for postal cancellation

Let's talk realistic timelines. International post from the UK to the US typically takes 5-7 business days, though it can occasionally take up to 10 days. Once TruthFinder receives your letter, they should process it within 3-5 business days. This means the entire process from sending your letter to having your subscription cancelled takes approximately 2-3 weeks.

This is exactly why I emphasize cancelling well before your next billing date. If your subscription renews in 5 days and you're just sending your cancellation letter now, you'll almost certainly be charged for another cycle. Plan ahead and send your cancellation at least 3-4 weeks before your next billing date to ensure it's processed in time.

Following up on your cancellation

After you've confirmed via tracking that your letter was delivered, give TruthFinder about one week to process it. If you haven't received confirmation after 7-10 days following delivery, it's time to follow up. You can send another letter referencing your original cancellation and noting that you're still awaiting confirmation.

Additionally, monitor your bank or credit card statements carefully after your cancellation. If a charge appears after your cancellation should have been processed, contact your bank immediately to dispute it. Provide them with your postal receipt and tracking information as evidence that you cancelled before the billing date.

Keep in mind that you should retain all cancellation documentation for at least 12 months. Occasionally, billing errors occur months after cancellation, and having comprehensive records makes resolving these issues straightforward rather than stressful.

Tips from former members

After helping thousands of people cancel subscriptions, I've gathered valuable insights from former TruthFinder members about what works, what doesn't, and what they wish they'd known earlier. These real-world experiences can help you avoid common pitfalls and ensure your cancellation goes smoothly.

Common mistakes to avoid

First and foremost, don't wait until the last minute to cancel. This is the single biggest mistake I see repeatedly. People decide they want to cancel a few days before their renewal date, then panic when they realize postal cancellation takes time. The result? They get charged for another month they didn't want. Give yourself at least 3-4 weeks before your next billing date to cancel safely.

Next, don't assume that simply stopping payment will cancel your subscription. Some members have tried blocking charges through their bank or cancelling their credit card, thinking this terminates the subscription. It doesn't. The subscription remains active in TruthFinder's system, potentially accumulating "unpaid" charges that could later be sent to collections. Always formally cancel the subscription itself.

Additionally, avoid vague language in your cancellation letter. Former members report that letters saying things like "I'm thinking about cancelling" or "I'd like to discuss cancellation" sometimes resulted in customer service responses trying to retain them rather than processing immediate cancellation. Be direct and unambiguous: "I am cancelling my subscription effective immediately."

Most importantly, never throw away your postal receipt or tracking information until you've confirmed cancellation and verified that no further charges have appeared for at least 2-3 months. Several former members shared stories of needing these documents months later to dispute erroneous charges, only to realize they'd discarded them.

What successful cancellers did right

Former members who had smooth cancellation experiences consistently did several things correctly. First, they documented everything meticulously. This meant keeping copies of their cancellation letters, postal receipts, tracking numbers, and any confirmation received from TruthFinder. When questions arose later, they had complete records to reference.

Next, successful cancellers sent their letters well in advance of billing dates. They didn't cut it close. By allowing 3-4 weeks for the process, they eliminated stress and avoided accidental charges. This advance planning proved especially important given the international postal timeline.

Additionally, many former members recommend taking screenshots of your TruthFinder account showing your subscription details before cancelling. This provides additional proof of what you were subscribed to and when, which can be helpful if disputes arise. Keep in mind that once your subscription is cancelled, you may lose access to your account entirely, so capture this information beforehand.

Why people cancel TruthFinder

Understanding why others cancel can help you feel confident in your decision. The most common reason I hear is simple: people got the information they needed and don't require ongoing access. They ran a background check on a potential tenant, verified someone's identity, or researched an old acquaintance, then realized they were paying monthly for a service they no longer used.

Next, many UK members specifically cancel because the service is heavily US-focused and provides limited value for UK-based searches. They signed up expecting comprehensive UK data but found the reports contained minimal relevant information for British subjects. This geographic limitation makes the subscription poor value for money for UK users.

Additionally, some people cancel after discovering the information they received wasn't as comprehensive as they expected. Marketing materials sometimes suggest you'll receive extensive detailed reports, but the actual data available varies significantly depending on the person being searched and what public records exist.

Cost is another major factor. Monthly fees of £25-45 add up quickly. Former members often report that they initially justified the expense for immediate needs but later realized they were spending £300-500 annually for a service they rarely used. When they calculated the annual cost, cancellation became an obvious financial decision.

Dealing with retention attempts

Here's something former members wish they'd known: TruthFinder sometimes responds to cancellation requests with retention offers. You might receive emails offering discounted rates, free months, or enhanced features if you stay subscribed. These offers can be tempting, but keep your original cancellation reasons in mind.

Most importantly, don't let retention offers delay your cancellation timeline. If you're interested in an offer, you can always resubscribe later. But if you allow retention discussions to push you past your billing date, you'll be charged for another full-price cycle. Former members consistently advise proceeding with cancellation first, then considering any offers afterward if they genuinely interest you.

Protecting yourself after cancellation

Once your cancellation is confirmed, former members recommend taking several protective steps. First, remove your payment information from your TruthFinder account if possible. While the subscription is cancelled, having your payment details stored creates a small risk of accidental or unauthorized charges.

Next, monitor your bank statements for at least three months after cancellation. Most billing errors occur within this timeframe. If you spot any TruthFinder charges after your cancellation date, dispute them immediately with your bank and provide your cancellation documentation.

Additionally, consider adding a note to your calendar for one month and three months after cancellation to specifically check for TruthFinder charges. This proactive approach catches problems early when they're easiest to resolve. Former members who did this reported feeling much more confident that their cancellation was truly complete.

Final advice from experienced cancellers

Former TruthFinder members consistently emphasize one key point: don't procrastinate on cancellation. If you've decided the subscription isn't providing value, cancel it now rather than telling yourself you'll do it later. Every month you delay is another £25-45 spent unnecessarily.

Keep in mind that cancelling doesn't mean you can never use the service again. If you need background check services in the future, you can always resubscribe. But paying monthly "just in case" you might need it someday rarely makes financial sense. Cancel when you don't need it, resubscribe if circumstances change.

Most importantly, trust your decision. Companies design subscription services to make you feel like you might miss out if you cancel. Former members report feeling uncertain during the cancellation process, wondering if they should keep the subscription "just in case." Nearly all of them later confirmed they never regretted cancelling and wished they'd done it sooner.

The cancellation process might seem daunting initially, but thousands of people successfully cancel TruthFinder subscriptions every month. By following the postal cancellation method outlined in this guide, keeping thorough documentation, and allowing adequate processing time, you'll join the ranks of former members who successfully terminated their subscriptions without hassle. Take action today, send your cancellation letter with proper tracking, and you'll have peace of mind knowing you've taken control of your subscription spending.