Postclic

Need to cancel a public transport booking or subscription? Whether it’s a Railcard you no longer need, a Voi hire that didn’t go ahead, or a subscription service like Uber passes, cancelling can feel time-consuming and unclear. Postclic focuses on straightforward, legally informed cancellation letters so you can stop payments, claim refunds or end memberships with confidence.

Common reasons for cancellation

Change of plans or travel disruption

Timetables change, strikes happen, and life does too. Customers often cancel coach journeys or season tickets when work patterns alter or when National Express services are disrupted. We help with letters for National Express Rewards and National Express Rewards 15 membership changes to request refunds or pauses.

Service quality and safety concerns

If service standards fall - for instance with ride-hail issues on Uber or safety concerns with shared scooters like Voi - you may be entitled to a refund, credit or contract termination. Our templates set out clear reasons and desired outcomes so providers respond faster.

Moved, sold property or changed commuting needs

Commuter needs evolve. Cancelling a Railcard, season ticket or combined attraction-and-travel passes (for example a package that included travel to Kew Gardens) is a frequent need. Use the right letter to avoid unnecessary charges and to request any eligible reimbursements.

Your UK consumer rights

Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have clear protections. If a service is faulty, not as described or cancelled by the provider, you may be due a refund or alternative arrangements. For digital subscriptions and seasonal passes, cancellation windows and refund eligibility vary - our letters reference the correct legislation and ask for proof of any refusal, helping you keep your case strong.

How Postclic helps

Postclic offers 12 tailored cancellation letters specific to public transport and related services, crafted to target common issues with providers like Uber, National Express (including National Express Rewards 15), Railcard administration, Voi micro-mobility hires and combined travel packages for venues such as Kew Gardens. We’re rated 4.6/5 for clarity and effectiveness.

Tracked delivery for proof your cancellation reached the provider
Clear, legally-aware wording to increase success rates
Fast, easy process - fill in simple fields, send, and track