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I hereby notify you of my decision to terminate the contract relating to the Amazon Channel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of the content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent a contestation by the recipient regarding the legal scope of the mail.
Ending your Amazon Channel membership made easy
About Amazon Channel
Amazon Channel refers to the additional streaming services available through Amazon Prime Video Channels in the UK. This means you can subscribe to premium content providers such as Discovery+, hayu, MGM+, Paramount+, and numerous other entertainment channels directly through your Amazon Prime Video account. As a result, you gain access to exclusive films, television series, documentaries, and live sports without needing separate apps or multiple streaming subscriptions cluttering your devices.
The service operates as an add-on subscription model, where each channel requires its own monthly fee on top of your Amazon Prime membership. This means that whilst you need an Amazon Prime or Prime Video subscription to access Channels, each additional channel comes with its own separate cost and cancellation terms. In practice, this provides flexibility to customise your viewing experience, but it also means you must manage multiple subscriptions carefully to avoid unwanted charges.
Understanding your consumer rights when it comes to cancelling these subscriptions is essential. Many UK consumers find themselves paying for channels they no longer watch, simply because they're unsure how to cancel properly or worry about losing access to their Amazon Prime benefits. Therefore, knowing the correct cancellation procedure protects both your wallet and your rights as a consumer under UK law.
Subscription plans and pricing
Amazon Channels operates on a flexible subscription model where each channel maintains its own pricing structure. This means you're not locked into a single package, giving you complete control over which services you pay for each month. As a result, your total monthly cost depends entirely on which channels you've chosen to subscribe to through your Amazon account.
Popular channel pricing examples
| Channel Name | Monthly Price | Content Type |
|---|---|---|
| Discovery+ | £6.99 | Documentaries, reality TV |
| hayu | £4.99 | Reality shows |
| MGM+ | £4.99 | Films and series |
| Paramount+ | £6.99 | Movies and originals |
| STARZPLAY | £4.99 | Premium drama |
These prices represent current market rates, though they may change depending on promotional offers or annual price adjustments. Therefore, always check your Amazon account for the exact amount you're being charged for each specific channel subscription.
Free trial periods and automatic renewals
Most Amazon Channels offer free trial periods ranging from seven to thirty days, allowing you to test the service before committing financially. This means you can explore the content library without immediate cost. However, these trials automatically convert to paid subscriptions unless you cancel before the trial period ends. As a result, many consumers unknowingly begin paying for services they intended only to trial.
This automatic renewal system is entirely legal under UK consumer law, provided Amazon clearly discloses the terms before you subscribe. In practice, the company does include this information during the sign-up process, but consumers often miss these details in their eagerness to access content. Therefore, maintaining awareness of your trial end dates becomes your responsibility as a subscriber.
Cancellation terms and conditions
Understanding your cancellation rights under UK law empowers you to take control of your subscriptions confidently. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide significant protections for UK consumers purchasing digital services like Amazon Channels.
Your statutory cancellation rights
Under UK consumer protection legislation, you have a 14-day cooling-off period for digital content subscriptions. This means you can cancel within 14 days of subscribing and receive a full refund, provided you haven't started accessing the content. However, by clicking to watch any content during this period, you acknowledge that you're waiving this automatic right to a refund. Therefore, once you begin using the service, the standard cancellation terms apply instead.
Amazon's terms of service state that you can cancel your Channel subscriptions at any time, with access continuing until the end of your current billing period. This means if you cancel on the 10th of the month but your billing date is the 25th, you'll retain access until the 25th without receiving a pro-rata refund for unused days. As a result, timing your cancellation doesn't affect the cost, giving you flexibility to cancel whenever you decide.
Notice periods and refund policies
Amazon Channels operates on a subscription basis with no minimum contract term for most channels. This means you're not locked into long-term commitments and can cancel whenever circumstances change. However, you must provide notice before your next billing date to prevent another month's charge from processing.
| Cancellation Timing | Access Period | Refund Eligibility |
|---|---|---|
| During free trial | Ends immediately | No charges applied |
| After first payment | Until billing period ends | No refund for current period |
| Before renewal date | Until billing period ends | No future charges |
In practice, Amazon processes cancellations immediately, but your access continues until you've received the service you've already paid for. Therefore, there's no advantage to delaying your cancellation once you've made the decision, as you won't lose any paid-for viewing time.
Common reasons consumers cancel
Understanding why others cancel helps you recognise whether cancellation suits your circumstances. Many UK consumers cancel Amazon Channels because they've finished watching specific shows that prompted their subscription, such as completing a particular series available exclusively on one channel. As a result, they no longer need ongoing access to that content provider.
Financial circumstances represent another significant cancellation driver. With the cost of living rising across the UK, many households are reassessing discretionary spending, and multiple streaming subscriptions quickly accumulate into substantial monthly expenses. Therefore, consolidating or reducing entertainment subscriptions becomes a practical budgeting measure.
Some consumers cancel because they've discovered they're paying for channels they rarely watch, often forgetting they subscribed during a free trial period. This means they've been charged for several months without realising, making cancellation urgent once discovered. Additionally, others find that content libraries don't update frequently enough to justify ongoing monthly payments, or they've found better value alternatives elsewhere.
How to cancel Amazon Channel by post
Whilst Amazon primarily encourages online account management, sending cancellation requests by post provides the most reliable evidence trail for your consumer protection. This method creates an undeniable paper trail that proves you've requested cancellation, which becomes invaluable if disputes arise about whether you cancelled or when your cancellation was received.
Why postal cancellation offers superior protection
Sending your cancellation request via Recorded Delivery or Special Delivery provides legal proof of postage and delivery. This means you have documented evidence that Amazon received your cancellation request on a specific date, which protects you if the company claims they never received your instruction. In practice, this proof becomes essential if you're later charged for periods after you believed your subscription was cancelled.
Online cancellation methods rely entirely on Amazon's systems functioning correctly and your ability to navigate their account settings. Therefore, technical glitches, account access problems, or interface changes can prevent successful online cancellation. Postal cancellation bypasses these digital obstacles entirely, giving you complete control over the cancellation process regardless of website functionality.
Furthermore, a formal written cancellation demonstrates serious intent and creates a professional record of your consumer rights exercise. This means Amazon must treat your request with appropriate gravity, and you've established a foundation for any potential complaints to regulatory bodies if problems occur.
Preparing your cancellation letter
Your cancellation letter should include specific information to ensure Amazon can identify your account and process your request efficiently. Include your full name exactly as it appears on your Amazon account, your complete account email address, and your Amazon customer number if available. This means Amazon can locate your account without delay or confusion.
Clearly state which specific Amazon Channel subscriptions you wish to cancel, as you may have multiple channels attached to your account. Therefore, listing each channel by its exact name prevents any ambiguity about your intentions. Specify that you're exercising your right to cancel under the terms of service and request written confirmation of your cancellation.
Date your letter and keep a copy for your records before posting. This means you have evidence of exactly what you sent and when you sent it, which proves invaluable if any discrepancies arise later. Request that Amazon confirm your cancellation in writing, either by post or email, providing a clear record that they've actioned your request.
Sending your letter with proof of delivery
Use Royal Mail Recorded Delivery or Special Delivery services when posting your cancellation letter. This means you receive a reference number that tracks your letter's journey and confirms delivery to Amazon's offices. In practice, this tracking information serves as legal evidence that your cancellation request reached the company on a specific date.
Services like Postclic simplify this entire process by handling the printing, envelope preparation, and posting of your letter with tracked delivery included. This means you can send your cancellation request digitally whilst still gaining all the legal protections of postal communication. As a result, you save time visiting post offices and purchasing recorded delivery services separately, whilst maintaining complete proof of your cancellation request.
Postclic provides digital confirmation when your letter is posted and delivered, giving you peace of mind that Amazon has received your cancellation instruction. Therefore, you gain professional formatting, tracked delivery, and digital record-keeping without the administrative burden of traditional postal services.
Amazon's postal address for cancellations
Send your cancellation letter to Amazon's UK customer service address using tracked postal services:
- Amazon EU S.à.r.l
- UK Branch
- 1 Principal Place
- Worship Street
- London
- EC2A 2FA
- United Kingdom
Ensure you address your envelope clearly and completely, including all elements of this address. This means your letter reaches the correct department without postal delays or misrouting. Keep your proof of postage certificate safely, as this document confirms you sent your cancellation request and when Amazon received it.
Following up on your cancellation
After posting your cancellation letter, monitor your email for confirmation from Amazon. The company should acknowledge your cancellation request within a reasonable timeframe, typically within five to seven working days. Therefore, if you haven't received confirmation within ten working days, follow up with a second letter referencing your original cancellation request and its tracked delivery date.
Check your bank statements or payment method to ensure no further charges appear after your cancellation should take effect. This means you're actively protecting yourself against incorrect billing, which occasionally occurs due to administrative errors. If charges continue after your cancellation date, your proof of postage provides the evidence needed to dispute these charges and claim refunds.
Customer reviews and tips
Learning from other consumers' experiences helps you navigate the cancellation process more effectively and avoid common pitfalls. Many UK customers report that whilst Amazon's online cancellation process works smoothly when accessible, having postal proof provides invaluable peace of mind.
Common experiences with cancellation
Consumers frequently report that Amazon Channels are easy to add during free trials but somewhat hidden when attempting to cancel later. This means many people struggle to locate the cancellation option within their account settings, leading to frustration and continued unwanted charges. Therefore, the postal cancellation method eliminates this navigation challenge entirely.
Some customers have experienced situations where they believed they'd cancelled online, only to discover months later that charges continued. In practice, this often results from not completing all steps in the online cancellation process or from technical glitches that prevented proper processing. Postal cancellation with proof of delivery prevents these scenarios by creating undeniable evidence of your cancellation request.
Practical tips from experienced consumers
Set calendar reminders before free trial periods end if you're testing channels you might not want to continue. This means you can cancel before any charges apply, protecting your budget from unexpected subscriptions. Many consumers recommend cancelling trials immediately after subscribing if you're uncertain, as you'll retain access throughout the trial period regardless.
Review your Amazon Channel subscriptions monthly as part of your regular financial management. Therefore, you quickly identify any channels you're no longer watching and can cancel promptly, preventing unnecessary ongoing charges. Some consumers find it helpful to treat streaming subscriptions as rotating services, subscribing only when specific content interests them and cancelling once they've watched what they wanted.
Keep all cancellation correspondence and proof of delivery documentation for at least twelve months. This means you're protected if any billing disputes arise long after you believed your subscription was cancelled. In practice, having this evidence readily available resolves disputes quickly and firmly in your favour.
Protecting your consumer rights
If Amazon fails to process your postal cancellation request or continues charging you after receiving your cancellation letter, you have several options for escalation. Contact Amazon's customer service with your proof of delivery, clearly stating that you expect immediate cancellation and refunds for any charges applied after your cancellation date. This means you're asserting your consumer rights firmly whilst giving the company opportunity to correct the situation.
Should Amazon refuse to honour your postal cancellation or provide refunds, you can escalate your complaint to the Alternative Dispute Resolution (ADR) scheme that Amazon participates in. Therefore, you have access to independent mediation services that can review your evidence and make binding decisions about your case.
Additionally, you can report unresolved issues to your local Trading Standards office or Citizens Advice consumer service. These organisations provide free guidance about your rights and can take action against companies that fail to respect UK consumer protection laws. As a result, you're never without recourse if Amazon doesn't handle your cancellation appropriately.
Remember that your consumer rights exist specifically to protect you in situations like subscription cancellations. Therefore, exercising these rights through formal postal communication isn't excessive or unnecessary—it's simply good practice that ensures you're treated fairly. The small effort of sending a tracked letter provides disproportionately large protection for your financial interests and peace of mind.