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I hereby notify you of my decision to terminate the contract relating to the Shopify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to end your Shopify subscription in the UK
What is Shopify and why UK merchants use it
Shopify is one of the world's leading e-commerce platforms, allowing individuals and businesses to create and manage online stores without needing extensive technical knowledge. Since launching in 2006, it's grown to power over 4 million online shops globally, with a substantial presence in the UK market. The platform handles everything from product listings and inventory management to payment processing and shipping integration.
For UK merchants, Shopify offers particular advantages including compliance with UK and EU consumer protection regulations, integration with Royal Mail and other UK carriers, and support for GBP transactions. The platform also connects seamlessly with popular UK payment providers like Klarna, PayPal, and various UK banks. Most importantly, Shopify manages the technical infrastructure, security, and hosting, allowing shop owners to focus on their products and customers rather than server maintenance.
The service operates on a subscription model with monthly or annual billing cycles. UK users access the platform through Shopify's global infrastructure, though customer support and billing are handled with UK-specific considerations. Keep in mind that whilst the platform is user-friendly, it represents a significant ongoing financial commitment, which is why understanding the cancellation process before you need it is absolutely essential.
Many UK entrepreneurs start with Shopify during the initial excitement of launching an online business, only to discover later that the ongoing costs don't align with their revenue, or that alternative platforms better suit their evolved needs. Understanding your exit strategy from day one is just as important as understanding how to set up your store.
Plans, features and pricing structure
Shopify offers several pricing tiers for UK merchants, each designed for different business scales and requirements. First, let's break down what you're actually paying for, because this directly impacts your cancellation decision and timing.
Current pricing tiers
| Plan Name | Monthly Cost (GBP) | Transaction Fees | Best For |
|---|---|---|---|
| Shopify Starter | £5/month | 5% per transaction | Social media selling only |
| Basic Shopify | £25/month | 2% (or 1.5-2% card rates) | New small businesses |
| Shopify | £65/month | 1% (or 1.4-1.9% card rates) | Growing businesses |
| Advanced Shopify | £384/month | 0.5% (or 1.4-1.85% card rates) | Scaling enterprises |
| Shopify Plus | From £1,600/month | Custom rates | High-volume merchants |
Additionally, many merchants don't realise the total cost extends well beyond the base subscription. You'll likely be paying for premium themes (£100-£350 one-time), apps for additional functionality (typically £5-£50 per month each), and potentially custom development work. I've processed cancellations where merchants were paying over £200 monthly when they thought they'd signed up for a £25 plan.
What's included across plans
Even the Basic plan includes unlimited products, 24/7 support, sales channels for online and social media, manual order creation, discount codes, and basic reporting. Higher tiers add professional reports, lower transaction fees, more staff accounts, and advanced features like international pricing and third-party calculated shipping rates.
Most importantly for cancellation purposes, all plans operate on the same billing cycle structure. Whether you're on Starter or Plus, you're committed to the billing period you've chosen, and understanding this is crucial before initiating cancellation.
Annual versus monthly commitments
Shopify offers discounts for annual prepayment—typically 10% off monthly rates. Whilst this saves money if you're certain about continuing, it complicates cancellation significantly. Annual subscribers who cancel mid-term generally cannot receive refunds for unused months, which can mean losing hundreds of pounds. Next time you're tempted by annual savings, calculate the risk of losing that prepayment if circumstances change.
Terms of service and cancellation policy
Before diving into the cancellation process, you absolutely must understand Shopify's terms regarding subscription termination. I've seen countless merchants lose money because they didn't grasp these critical details before initiating cancellation.
Notice periods and billing cycles
Shopify operates on a \