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I hereby notify you of my decision to terminate the contract relating to the FaceApp Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
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Ending your FaceApp Pro membership made easy
About FaceApp Pro
FaceApp Pro is a popular photo editing application that uses artificial intelligence technology to transform facial images in various creative ways. The service allows users to apply filters that can age or rejuvenate faces, change hairstyles, add makeup effects, and experiment with different looks. What began as a viral social media phenomenon has evolved into a comprehensive photo editing tool with millions of users worldwide.
The application operates on a freemium model, where basic features are available at no cost, but access to premium filters, effects, and an ad-free experience requires a paid subscription to FaceApp Pro. This means that many users initially download the free version and later find themselves subscribed to the paid service, sometimes without fully understanding the subscription terms they've agreed to.
As a UK consumer, it's essential to understand that FaceApp Pro subscriptions are governed by both the company's terms of service and UK consumer protection legislation. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide you with specific rights when it comes to digital content and subscription services. This means you have legal protections that go beyond what the service provider's own cancellation policy might suggest.
Many subscribers find themselves wanting to cancel for various reasons. Some discover that the novelty of the filters wears off quickly, whilst others find the subscription cost doesn't justify occasional use. Technical concerns about data privacy have also prompted users to reconsider their subscriptions, as the app requires uploading personal photographs to external servers for processing.
Subscription plans and pricing
FaceApp Pro offers several subscription tiers designed to accommodate different usage patterns and budget preferences. Understanding these options is crucial because the type of subscription you hold will affect your cancellation notice period and potential refund eligibility.
| Subscription Type | Duration | Typical UK Price | Billing Frequency |
|---|---|---|---|
| Monthly Plan | 1 month | £3.99-£7.99 | Monthly auto-renewal |
| Annual Plan | 12 months | £19.99-£39.99 | Yearly auto-renewal |
| Lifetime Access | Permanent | £39.99-£59.99 | One-time payment |
The pricing structure often includes promotional offers, particularly for first-time subscribers. You may have encountered a discounted trial period or a reduced rate for your initial subscription term. Whilst these offers can seem attractive, they often automatically convert to full-price renewals unless you take action to cancel before the promotional period ends.
It's worth noting that subscription prices can vary depending on the platform through which you purchased your subscription. Those who subscribed directly through the FaceApp website may see different pricing compared to subscribers who signed up through Apple's App Store or Google Play Store. This distinction becomes particularly important when considering cancellation methods, as your payment platform affects how you should approach the cancellation process.
Understanding auto-renewal terms
All FaceApp Pro subscriptions operate on an auto-renewal basis unless you actively cancel them. This means your payment method will be automatically charged at the end of each billing cycle without requiring your explicit approval for each transaction. As a result, many subscribers continue paying for services they no longer use simply because they haven't formally cancelled their subscription.
Under UK consumer law, businesses must provide clear information about auto-renewal terms before you enter into a contract. Therefore, if you weren't adequately informed about the automatic renewal nature of your subscription, you may have stronger grounds for requesting a refund when you cancel.
Hidden costs and considerations
Beyond the headline subscription price, there are additional considerations that affect the true cost of your FaceApp Pro membership. Data usage is one such factor, as the application requires an internet connection to process most premium features. This means you're consuming mobile data or relying on WiFi connectivity each time you use the service.
Furthermore, some users report that certain advertised features remain locked even with a Pro subscription, requiring additional in-app purchases. This practice, whilst disclosed in the terms of service, often surprises subscribers who expected complete access to all features with their paid membership.
Cancellation terms and conditions
Understanding the specific cancellation terms that apply to your FaceApp Pro subscription is fundamental to protecting your consumer rights. The cancellation process and your entitlement to refunds depend on several factors, including how long you've held the subscription, how you originally purchased it, and whether you're still within any cooling-off period.
Your statutory cancellation rights in the UK
As a UK consumer, you benefit from a 14-day cooling-off period under the Consumer Contracts Regulations 2013. This statutory right allows you to cancel digital content subscriptions within 14 days of purchase and receive a full refund. However, there's an important caveat: if you've actively used the service during this period, you may have waived this right by giving your express consent to begin the service immediately.
In practice, most app subscriptions require you to acknowledge that you're requesting immediate access to the service, which means you're agreeing to forgo your automatic right to a full refund. This doesn't mean you cannot cancel within the first 14 days, but it does affect whether you're entitled to a refund for any portion of the service you've already accessed.
Company cancellation policy
Beyond your statutory rights, FaceApp Pro maintains its own cancellation policy. According to the service terms, subscribers can cancel their subscription at any time, but the cancellation will take effect at the end of the current billing period. This means you'll continue to have access to Pro features until your paid period expires, but you won't be charged for subsequent renewal periods.
The company's refund policy is generally restrictive. Refunds are not typically provided for partial subscription periods, meaning if you cancel halfway through a monthly subscription, you won't receive a refund for the unused portion. Annual subscriptions follow the same principle, which can result in significant financial loss if you cancel shortly after an annual renewal.
Notice periods and deadlines
To ensure your cancellation takes effect before the next billing cycle, you must submit your cancellation request with adequate notice. The specific notice period varies depending on your subscription type and the platform through which you subscribed.
| Subscription Type | Recommended Notice Period | Critical Deadline |
|---|---|---|
| Monthly subscription | 7 days before renewal | At least 24 hours before renewal date |
| Annual subscription | 14 days before renewal | At least 48 hours before renewal date |
These timelines are conservative recommendations designed to protect your interests. Whilst the technical minimum might be 24 hours before renewal, processing delays can occur, particularly when cancelling by post. Therefore, allowing extra time provides a safety buffer that prevents unwanted charges.
Platform-specific considerations
If you subscribed to FaceApp Pro through Apple's App Store or Google Play Store, your subscription is technically managed by those platforms rather than directly by FaceApp. This distinction is crucial because it affects where and how you should direct your cancellation request. However, regardless of the payment platform, sending a formal written cancellation notice directly to FaceApp provides you with documented proof of your cancellation intention.
How to cancel FaceApp Pro by post
Cancelling your FaceApp Pro subscription by post offers distinct advantages over other methods, particularly from a consumer rights perspective. Written cancellation provides you with tangible evidence of your request, creates a formal paper trail, and ensures your cancellation cannot be disputed or claimed as unrecceived without proof.
Why postal cancellation is the most reliable method
In my 15 years of helping consumers navigate subscription cancellations, I've consistently found that postal cancellation offers the strongest legal protection. This approach creates irrefutable evidence that you've taken reasonable steps to terminate your contract, which becomes invaluable if disputes arise about cancellation dates or whether a cancellation request was properly submitted.
Digital cancellation methods, whilst convenient, can suffer from technical glitches, unclear confirmation processes, or disputes about whether you successfully completed all required steps. Email cancellations can be filtered into spam folders or claimed as never received. In contrast, a letter sent by Recorded Delivery provides tracking information and requires a signature upon receipt, creating indisputable proof of delivery.
Furthermore, the formal nature of a written letter demonstrates that you're serious about your cancellation and aware of your consumer rights. This often results in more attentive handling of your request and reduces the likelihood of "accidental" continued billing that sometimes occurs with less formal cancellation methods.
What to include in your cancellation letter
Your cancellation letter should contain specific information that clearly identifies your account and unambiguously states your intention to cancel. At minimum, your letter must include your full name as it appears on the subscription account, the email address associated with your FaceApp account, and your subscription reference number if available.
Clearly state that you are cancelling your FaceApp Pro subscription and specify the date from which you wish the cancellation to take effect. If you're requesting a refund based on statutory rights or specific circumstances, explain your reasoning and reference the relevant consumer protection legislation. Include a sentence requesting written confirmation of your cancellation and the effective date.
It's advisable to reference your payment method without including full financial details. For example, mention that payments have been taken from a card ending in the last four digits, which helps identify your account without exposing sensitive information. Date your letter and keep a copy for your records before posting.
Sending your letter with proof of delivery
Always send your cancellation letter using Royal Mail Recorded Delivery or another tracked postal service. This costs a few pounds but provides invaluable protection by creating a verifiable record that your letter was delivered to the recipient. The tracking number allows you to monitor your letter's progress and confirms the exact date of delivery.
Standard first-class post, whilst cheaper, offers no proof of delivery and leaves you vulnerable if the company claims they never received your cancellation request. In such scenarios, without proof of posting and delivery, you may struggle to demonstrate that you fulfilled your obligation to provide notice, potentially resulting in continued charges.
Services like Postclic streamline this process by handling the printing, posting, and tracking of your cancellation letter on your behalf. This approach saves you the time of visiting a post office whilst ensuring your letter is professionally formatted and sent with full tracking. The digital proof of posting that Postclic provides serves as documentary evidence should you need to escalate your cancellation to a dispute resolution service.
Where to send your cancellation letter
Identifying the correct postal address for FaceApp Pro cancellations requires careful attention, as sending your letter to an incorrect address could delay processing or be used as grounds to claim your cancellation was invalid. Based on current company information, FaceApp operates under FaceApp Technology Limited, but the company's registration and operational addresses may differ.
For UK-based cancellation correspondence, you should send your letter to the company's registered address or the customer service address specified in their terms of service. Unfortunately, FaceApp primarily operates as a digital service without a prominently advertised UK postal address for customer correspondence. In such cases, you may need to send your cancellation to their registered business address or the address listed in their privacy policy or terms of service documentation.
If no UK address is readily available, this itself may indicate a compliance issue with UK consumer protection regulations, which require businesses operating in the UK to provide clear contact information. In this situation, you should send your cancellation letter to any official company address you can locate in their legal documentation, and simultaneously document your difficulty in finding appropriate contact information, as this strengthens your position should disputes arise.
Timeline and what to expect
After posting your cancellation letter via Recorded Delivery, you should receive delivery confirmation within 2-3 working days for UK addresses. Once delivered, the company should process your cancellation request within a reasonable timeframe, typically 5-10 working days, though this isn't always guaranteed.
You should receive written confirmation of your cancellation, either by email or post, acknowledging receipt of your request and confirming the effective cancellation date. If you don't receive confirmation within 14 days of your letter's delivery, follow up with another written communication referencing your original letter's tracking number and delivery date.
Monitor your bank or credit card statements carefully for the next two billing cycles to ensure no further charges are applied. If you are charged after your cancellation should have taken effect, you have grounds to dispute the transaction with your payment provider, and your Recorded Delivery proof becomes crucial evidence supporting your dispute.
If you subscribed through app stores
Subscribers who purchased FaceApp Pro through Apple's App Store or Google Play Store face a slightly more complex situation. Whilst these platforms have their own cancellation procedures through account settings, sending a written cancellation notice directly to FaceApp provides additional protection and creates a comprehensive paper trail.
In practice, you should cancel through both channels: use the app store's cancellation process for immediate effect, and send a written cancellation letter to FaceApp for documentary purposes. This dual approach ensures you're protected regardless of any technical issues or disputes about which entity is responsible for processing your cancellation.
Customer reviews and tips
Understanding the experiences of other FaceApp Pro subscribers provides valuable insights into common challenges and effective strategies for successful cancellation. Consumer feedback reveals patterns that can help you avoid pitfalls and strengthen your cancellation approach.
Common reasons for cancellation
Many subscribers report that the initial appeal of FaceApp Pro diminishes quickly once they've experimented with the available filters. The novelty factor drives initial interest, but users often find they don't have ongoing use for the features that justified the subscription cost. This pattern is particularly common with monthly subscribers who intended to use the service for a specific purpose, such as creating social media content, and then forgot to cancel before automatic renewal.
Privacy concerns represent another significant cancellation driver. Users become uncomfortable with the requirement to upload personal photographs to external servers, particularly given ongoing debates about data usage and storage practices. Whilst FaceApp has addressed many privacy concerns through updated policies, some subscribers prefer to err on the side of caution by discontinuing their use of the service.
Cost considerations also prompt cancellations, especially when subscribers realise they're paying for a service they rarely use. Annual subscription renewals can come as an unwelcome surprise when users have forgotten about a subscription purchased months earlier, leading to cancellation requests and refund demands.
Challenges reported by consumers
One of the most frequently reported difficulties involves confusion about where and how to cancel effectively. The app itself doesn't always provide clear cancellation instructions, and users report frustration when trying to locate cancellation options within the application interface. This design pattern, sometimes called a "dark pattern," makes it deliberately difficult for users to cancel, potentially violating UK consumer protection principles about transparent business practices.
Subscribers also report challenges in obtaining refunds, even when they believe they're entitled to them under consumer protection legislation. Companies sometimes deny refund requests by claiming the subscriber used the service or that the cooling-off period has expired, even in situations where these justifications may not fully comply with UK consumer rights.
Communication difficulties present another common complaint. Some subscribers report that customer service enquiries go unanswered or receive generic responses that don't address their specific concerns. This lack of responsive customer service makes written cancellation by post even more valuable, as it bypasses unreliable communication channels and creates formal documentation of your request.
Tips for successful cancellation
Based on consumer experiences and best practices in contract cancellation, several strategies significantly improve your likelihood of a smooth cancellation process. First and foremost, act promptly once you've decided to cancel. Don't delay in submitting your cancellation request, as this reduces the risk of being charged for another billing cycle.
Document everything throughout the cancellation process. Take screenshots of your subscription details, save copies of all correspondence, and maintain records of payment history. This documentation becomes invaluable if you need to dispute continued charges or escalate your complaint to a consumer protection organisation.
Be clear and assertive in your cancellation communication. Use direct language stating that you are cancelling your subscription, rather than phrasing it as a question or request. Your consumer rights mean you don't need permission to cancel; you're informing the company of your decision.
If you're within the 14-day cooling-off period, explicitly reference your statutory cancellation rights under the Consumer Contracts Regulations 2013. This demonstrates legal awareness and often results in more compliant handling of your request.
What to do if cancellation is refused or ignored
If FaceApp fails to process your cancellation or continues charging you after you've sent a properly documented cancellation request, you have several escalation options. First, contact your bank or credit card provider to dispute the charges. Provide them with your proof of posting and delivery, along with copies of your cancellation letter.
You can also report the issue to Citizens Advice, which can provide guidance on your specific situation and may assist in communicating with the company on your behalf. For more serious disputes, the Alternative Dispute Resolution (ADR) scheme or the Financial Ombudsman Service (for payment disputes) can investigate and issue binding decisions.
As a last resort, you might consider making a small claims court application if the disputed amount justifies the effort and court fees. Your documented evidence of cancellation attempts will be crucial in any legal proceedings, which is why postal cancellation with proof of delivery provides such strong protection.
Protecting yourself from unwanted renewals
The most effective way to prevent unwanted subscription renewals is to cancel immediately after subscribing if you only need the service temporarily. Most subscription services, including FaceApp Pro, allow you to cancel at any time whilst retaining access until the end of your paid period. This means you can subscribe for a month, cancel the same day, and still enjoy the full month of service without risk of automatic renewal.
Set calendar reminders well before renewal dates for any subscriptions you wish to keep temporarily. A reminder one week before renewal gives you adequate time to send a postal cancellation with sufficient notice to prevent the next charge.
Regularly review your bank and credit card statements for subscription charges. Many people continue paying for forgotten subscriptions simply because they don't notice the recurring charges. Monthly statement reviews help you identify and cancel services you no longer use.
Consider using virtual card numbers or payment services that allow you to create temporary card details for subscriptions. This gives you an additional layer of control, as you can deactivate the virtual card number to prevent further charges if a company fails to honour your cancellation request.
Understanding your ongoing rights
Your consumer rights don't end once you've cancelled your subscription. You remain entitled to access the service until the end of your paid period, and the company cannot restrict your access simply because you've cancelled future renewals. If FaceApp Pro limits your access before your subscription period expires, this constitutes a breach of contract, and you're entitled to a refund for the unused portion of your subscription.
You also have rights regarding your personal data under UK GDPR legislation. When cancelling, you can request that FaceApp delete all personal data they hold about you, including any photographs you've uploaded. The company must comply with this request within one month, and you have the right to complain to the Information Commissioner's Office if they fail to do so.
Remember that consumer protection is an ongoing commitment, not just a one-time action. Stay informed about your rights, document your interactions with service providers, and don't hesitate to assert your legal protections when companies fail to meet their obligations. Your willingness to stand up for your rights not only protects you but contributes to better business practices that benefit all consumers.