Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department –
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
Ending your MyIQ membership made easy
Understanding MyIQ and its service offering
MyIQ operates as a digital marketing and advertising technology platform under MIQ Digital Limited, providing businesses with data-driven marketing solutions and programmatic advertising services. From a financial perspective, understanding what you're paying for is crucial when evaluating whether to maintain or cancel your subscription. MyIQ specialises in audience intelligence, media activation, and marketing technology solutions that help companies optimise their digital advertising spend across various channels.
Considering that MyIQ primarily serves business clients rather than individual consumers, the financial commitment typically involves substantial monthly or annual fees. The platform offers sophisticated tools for marketing analytics, customer data management, and programmatic advertising campaigns. However, businesses frequently reassess their marketing technology stack to ensure optimal return on investment, and MyIQ subscriptions may come under scrutiny during budget reviews or when exploring more cost-effective alternatives.
The decision to cancel MyIQ services often stems from several financial considerations. Companies may find that their marketing needs have evolved, requiring different capabilities than those offered by MyIQ. Additionally, the competitive landscape of marketing technology platforms means that alternative solutions might provide better value propositions or more comprehensive features at comparable or lower price points. Economic pressures, changes in marketing strategy, or consolidation of technology vendors can all trigger the need to terminate a MyIQ subscription.
From a contractual standpoint, MyIQ services typically involve formal agreements with specific terms and conditions. Understanding these contractual obligations before initiating cancellation is essential to avoid unexpected charges or penalties. The company operates from Kemp House, 160 City Road, London, EC1V 2NX, and any formal cancellation communications should be directed to this registered address to ensure proper processing and documentation.
Service tiers and associated costs
MyIQ's pricing structure reflects its position as an enterprise-level marketing technology solution. Unlike consumer-facing software-as-a-service products with transparent monthly fees, MyIQ typically operates on a customised pricing model tailored to each client's specific requirements, campaign volumes, and service needs. This approach makes it challenging to provide standardised pricing information, as costs vary significantly based on the scope of services contracted.
Enterprise pricing considerations
In terms of value assessment, MyIQ clients should evaluate several cost components when reviewing their subscription. The platform access fees represent the baseline cost for using MyIQ's technology infrastructure and tools. Additionally, there are typically media spend management fees, which may be calculated as a percentage of total advertising expenditure managed through the platform. Data licensing costs for audience intelligence and third-party data integration can add substantial amounts to the overall investment.
Professional services and account management support often constitute another significant cost element. Many MyIQ contracts include dedicated account managers, strategic consultants, or technical support specialists whose time is factored into the monthly or annual fees. Campaign management services, where MyIQ personnel actively manage advertising campaigns on behalf of clients, represent an additional cost layer that can substantially increase total expenditure.
| Cost Component | Typical Structure | Financial Impact |
|---|---|---|
| Platform Access | Fixed monthly fee | Base recurring cost |
| Media Management | Percentage of ad spend | Variable based on campaign volume |
| Data Licensing | Per-segment or flat fee | Depends on data requirements |
| Professional Services | Hourly or retainer | Increases with support needs |
Evaluating return on investment
From a financial perspective, businesses should regularly calculate their return on investment from MyIQ services. This involves comparing the total costs—including all platform fees, service charges, and internal resource allocation—against the measurable benefits such as improved campaign performance, cost savings in media buying, or increased revenue attributed to MyIQ-managed campaigns. When the cost-benefit analysis no longer favours continuing the subscription, cancellation becomes a financially prudent decision.
Alternative platforms in the marketing technology space may offer comparable capabilities at different price points. Competitors such as The Trade Desk, MediaMath, or Adobe Advertising Cloud provide similar programmatic advertising and audience intelligence capabilities. Conducting a thorough comparison of features, costs, and potential ROI across these alternatives helps businesses determine whether switching providers could deliver better financial outcomes than maintaining their MyIQ subscription.
Legal framework for cancellation in the United Kingdom
Considering that MyIQ operates as a business-to-business service provider in the UK, the legal framework governing contract cancellation differs significantly from consumer protection regulations. Business contracts are primarily governed by the specific terms agreed upon between parties, making it essential to thoroughly review your MyIQ service agreement before initiating cancellation procedures.
Contractual notice requirements
Most MyIQ contracts specify notice periods ranging from 30 to 90 days, though some enterprise agreements may require longer notification timelines. These notice periods exist to allow both parties to manage the transition effectively and fulfil outstanding obligations. From a financial planning perspective, understanding your specific notice period is crucial because you remain liable for fees throughout this period, even if you've decided to discontinue using the services.
The contract should clearly state whether notice must be provided in writing and to which address such communications should be sent. In terms of legal validity, written notice sent via recorded delivery provides the strongest evidence of compliance with contractual obligations. This method creates an auditable paper trail showing exactly when notice was given, protecting you from disputes about timing or receipt of cancellation requests.
UK business contract law considerations
Under UK contract law, both parties must honour the terms specified in the service agreement. If your MyIQ contract includes automatic renewal clauses, you must provide notice before the renewal date to avoid being locked into another contract term. Missing this deadline could result in financial obligations for an additional year or contract period, representing a significant unintended expense.
The Consumer Rights Act 2015 provides strong protections for individual consumers but offers limited application to business-to-business contracts like those typically governing MyIQ services. Instead, business contracts fall under general contract law principles, where the written agreement takes precedence. This makes careful review of your specific contract terms absolutely essential before proceeding with cancellation.
| Legal Aspect | Requirement | Financial Implication |
|---|---|---|
| Notice Period | 30-90 days typical | Continued payment obligation |
| Written Notice | Usually required | Prevents dispute costs |
| Automatic Renewal | Notice before renewal date | Avoids extended commitment |
| Outstanding Invoices | Must be settled | Final payment requirements |
Documentation and proof of cancellation
From a risk management perspective, maintaining comprehensive documentation of your cancellation process protects your business from potential disputes or unexpected charges. Recorded delivery postal service provides legally recognised proof of sending and delivery, creating a timestamp that can be referenced if questions arise about whether proper notice was given within required timeframes.
This documentation becomes particularly valuable if MyIQ disputes the cancellation timing or attempts to charge fees beyond the notice period. The signed receipt from Royal Mail's recorded delivery service serves as independent third-party verification that your cancellation letter was sent and received, providing strong legal standing should any disagreement require resolution.
Postal cancellation procedure for MyIQ services
Considering that written cancellation provides the most secure and legally defensible method for terminating business services, postal cancellation via recorded delivery represents the recommended approach for ending your MyIQ subscription. This method ensures proper documentation, creates an auditable trail, and satisfies contractual requirements for written notice.
Why postal cancellation offers superior protection
From a financial risk perspective, postal cancellation via recorded delivery provides several advantages over alternative methods. Email communications can be disputed, with claims that messages were never received, caught in spam filters, or sent to incorrect addresses. Phone calls leave no paper trail unless recorded, and verbal cancellation requests can be misunderstood or inadequately documented in company systems.
In terms of value, the modest cost of recorded delivery—typically between £3 and £5—represents excellent insurance against potential disputes that could cost hundreds or thousands of pounds in unwanted subscription fees. This small investment provides peace of mind and legal protection far exceeding its nominal cost, making it an economically rational choice for important business communications.
Royal Mail's recorded delivery service provides tracking capabilities and proof of delivery, creating independent verification that your cancellation notice reached MyIQ's registered office. This third-party confirmation proves invaluable if disputes arise about timing, as the delivery date establishes exactly when MyIQ received notice, starting the contractual notice period countdown.
Preparing your cancellation letter
Your cancellation letter should include specific information to ensure proper processing and avoid delays that could extend your financial obligations. Include your company name exactly as it appears on your MyIQ contract, along with your account number or client reference number. Clearly state your intention to cancel all MyIQ services, specifying the desired termination date while acknowledging any contractual notice period requirements.
Request written confirmation of your cancellation and the final date of service. This confirmation provides additional documentation for your records and ensures both parties agree on when services will cease and final payments will be due. Include contact information where MyIQ can send this confirmation and address any final account matters.
Essential letter components
- Your company name and account reference number
- Clear statement of cancellation intent
- Requested termination date acknowledging notice period
- Request for written confirmation
- Your contact details for correspondence
- Date of the letter
- Authorised signatory signature
Sending your cancellation letter
Address your cancellation letter to MyIQ's registered office to ensure it reaches the appropriate department for processing. The correct postal address is:
- MIQ Digital Limited, Kemp House, 160 City Road, London, EC1V 2NX
Visit your local Post Office to send the letter via recorded delivery. The postal clerk will provide a receipt with a tracking number, which you should retain as proof of posting. This receipt shows the date you sent the cancellation notice, which may be relevant for calculating when your notice period begins under your contract terms.
Track your letter using Royal Mail's online tracking system to confirm delivery. Once delivered, the tracking information shows the date and time MyIQ received your cancellation notice. Save screenshots or printouts of this tracking information alongside your posting receipt to create a complete documentation package.
Streamlining the postal cancellation process
Considering that managing postal cancellations requires time and attention to detail, services like Postclic offer a streamlined alternative to handling the process manually. Postclic enables you to submit cancellation details digitally while the service handles printing, posting via tracked delivery, and providing digital proof of sending. From a time-value perspective, this approach can be cost-effective for busy professionals whose time is better spent on revenue-generating activities rather than administrative tasks.
The financial benefit extends beyond time savings. Postclic ensures proper formatting, includes all necessary elements, and guarantees tracked delivery, reducing the risk of errors that could delay cancellation and extend your payment obligations. The service provides digital records accessible anytime, eliminating concerns about lost receipts or tracking numbers.
Financial considerations and common questions
When should I send my cancellation notice?
From a financial planning perspective, timing your cancellation notice strategically minimises unnecessary expenditure. Review your contract to identify the notice period requirement and any automatic renewal dates. Send your cancellation letter well before any renewal deadline to avoid being committed to another contract term. If your contract requires 60 days notice and renews on March 1st, sending your cancellation by late December ensures you meet the deadline with a comfortable margin.
Considering that postal delivery typically takes 1-3 business days within the UK, factor in potential delays when calculating your sending date. Adding a buffer of several days or even a week before critical deadlines provides insurance against unexpected postal delays or processing time at MyIQ's office.
What happens to outstanding invoices?
In terms of financial obligations, cancelling your MyIQ subscription does not eliminate responsibility for outstanding invoices or fees accrued during the notice period. You remain liable for all charges through your final service date as specified in your contract. Review your account carefully to understand what payments will be due and when, allowing you to budget appropriately for these final expenses.
Some contracts include provisions for early termination fees if you cancel before the minimum contract term expires. These penalties can represent substantial costs, sometimes equalling several months of regular subscription fees. Evaluate whether paying early termination fees makes financial sense compared to continuing the subscription through the minimum term, considering factors like whether you're actively using the services and whether alternatives are available.
Can I recover prepaid fees after cancellation?
The refundability of prepaid fees depends entirely on your contract terms. Most business service agreements specify that prepaid amounts are non-refundable, meaning if you've paid annually or quarterly in advance, cancelling mid-term typically does not entitle you to a refund for unused time. This makes timing your cancellation to align with billing cycles financially optimal when possible.
If your contract does include provisions for prorated refunds, ensure your cancellation letter explicitly requests this refund and provides bank details for the transfer. Follow up if you don't receive the refund within the timeframe specified in your contract, as administrative oversights can delay returns of prepaid amounts.
| Scenario | Financial Consideration | Recommended Action |
|---|---|---|
| Annual prepayment | Typically non-refundable | Time cancellation for contract end |
| Monthly billing | Pay through notice period | Budget for final months |
| Early termination | May incur penalty fees | Calculate cost vs. continuing |
| Auto-renewal approaching | Avoid extended commitment | Cancel before renewal date |
How do I ensure data security during cancellation?
From a risk management perspective, addressing data security during service termination protects your business interests. Your MyIQ account likely contains sensitive business information, customer data, and campaign details. Before cancelling, export any data you need to retain for your records or to transfer to alternative platforms. Most contracts specify data retention periods after cancellation, after which MyIQ may delete your information.
Request confirmation of data deletion timelines in your cancellation letter if data privacy is a concern. Understanding when and how MyIQ will handle your data after service termination ensures compliance with data protection regulations and your own internal security policies.
What if MyIQ disputes my cancellation?
In terms of dispute resolution, your recorded delivery documentation provides strong evidence supporting your position. If MyIQ claims they never received your cancellation notice or disputes the timing, your Royal Mail tracking information and posting receipt prove when you sent the letter and when it was delivered. This documentation typically resolves disputes quickly, as it provides independent verification of facts.
If disputes escalate despite clear documentation, review your contract's dispute resolution provisions. Many business contracts specify mediation or arbitration procedures for resolving disagreements. While legal action represents a last resort, the cost of pursuing disputes should be weighed against the financial amount in question.
Should I cancel if I'm not actively using MyIQ?
From a cost-benefit perspective, paying for unused services represents pure waste. If you're not actively using MyIQ's platform and tools, the subscription delivers zero value while continuing to drain resources. Calculate your monthly or annual MyIQ costs and consider what else those funds could support—whether additional marketing channels, alternative technology investments, or simply improved cash flow.
However, consider whether your lack of usage stems from temporary factors or represents a permanent shift. If your marketing strategy will require MyIQ's capabilities in the near future, the costs of cancelling and later resubscribing—including potential setup fees, data migration efforts, and learning curves—might exceed the cost of maintaining the subscription through a quiet period.
Are there alternatives worth considering?
Considering that the marketing technology landscape offers numerous alternatives to MyIQ, conducting a thorough competitive analysis before cancelling helps ensure you're making an optimal decision. Evaluate platforms like The Trade Desk, which offers programmatic advertising capabilities with different pricing structures. Adobe Advertising Cloud provides integrated solutions that might deliver better value if you already use other Adobe products.
Google Marketing Platform represents another alternative, particularly for businesses heavily invested in Google's advertising ecosystem. Smaller, specialised platforms might offer specific capabilities at lower costs than comprehensive solutions like MyIQ. Request demonstrations and pricing proposals from alternatives before finalising your cancellation to ensure you have a viable replacement ready.
Key comparison factors
- Total cost of ownership including all fees and charges
- Feature set alignment with your specific marketing needs
- Integration capabilities with your existing technology stack
- Learning curve and training requirements for your team
- Quality and availability of customer support
- Contract flexibility and cancellation terms
- Scalability to accommodate business growth
What documentation should I retain after cancellation?
From a record-keeping perspective, maintaining comprehensive cancellation documentation protects against future disputes and provides audit trails for financial records. Retain copies of your cancellation letter, Royal Mail posting receipt, delivery tracking information, and any confirmation correspondence from MyIQ. Keep final invoices and payment records showing you've settled all outstanding amounts.
Store these documents for at least six years, which aligns with UK tax record retention requirements for business documents. Digital copies stored securely in cloud storage or document management systems ensure accessibility if questions arise years after cancellation, while protecting against physical document loss.
Optimising your marketing technology investment
Considering that marketing technology represents a significant recurring expense for most businesses, regularly reviewing your subscriptions and their value delivery ensures optimal resource allocation. The decision to cancel MyIQ should fit within a broader strategy of marketing technology portfolio management, where each platform must justify its cost through measurable contributions to business objectives.
Conducting regular value assessments
From a financial discipline perspective, implementing quarterly or semi-annual reviews of all marketing technology subscriptions helps identify opportunities for cost optimisation. Calculate the total investment in each platform, including subscription fees, training costs, and staff time required for management. Compare this investment against measurable outcomes such as campaign performance improvements, efficiency gains, or revenue attributed to the platform's capabilities.
When platforms fail to demonstrate clear value relative to their costs, they become candidates for cancellation or replacement. This systematic approach prevents subscription creep, where businesses accumulate multiple overlapping tools that collectively drain resources without delivering proportional value. MyIQ should be evaluated within this framework alongside all other marketing technology investments.
Negotiating before cancelling
In terms of cost optimisation, attempting to negotiate better terms with MyIQ before proceeding with cancellation might yield financial benefits. Vendors often prefer retaining clients at reduced rates rather than losing them entirely. Contact your account manager to discuss your concerns about costs or value delivery. You might secure pricing concessions, additional services at no extra charge, or more flexible contract terms that address your concerns while avoiding the disruption of switching providers.
This negotiation approach works particularly well if you have concrete information about competitive alternatives. Mentioning specific competitor offerings and pricing can motivate MyIQ to match or beat those terms to retain your business. Even if negotiation doesn't produce satisfactory results, you've created additional documentation showing you attempted to resolve concerns before cancelling, which strengthens your position if any disputes arise.
Planning your transition
From a project management perspective, planning your transition away from MyIQ minimises disruption to marketing operations and prevents gaps in capabilities that could impact business performance. Identify which MyIQ functions are critical to ongoing campaigns and ensure you have alternatives ready before your cancellation takes effect. This might involve implementing replacement platforms, developing in-house capabilities, or engaging alternative service providers.
Budget for transition costs including potential setup fees for new platforms, data migration efforts, staff training, and any temporary efficiency losses during the adjustment period. These transition costs should be factored into your overall cost-benefit analysis of cancelling MyIQ, ensuring you have a realistic picture of the total financial impact of your decision.
The cancellation process itself, while straightforward when using postal methods with recorded delivery, represents just one component of a larger strategic decision about your marketing technology infrastructure. By approaching this decision analytically, documenting your process thoroughly, and planning your transition carefully, you protect your business interests while optimising your marketing technology investment for maximum return. The modest investment in proper cancellation procedures through tracked postal service provides significant protection against disputes and ensures clean closure of your MyIQ relationship, allowing you to move forward confidently with alternative solutions that better serve your current business needs and financial objectives.