Ending your Squibler membership made easy

What is Squibler?

Squibler is a cloud-based writing software designed specifically for authors, screenwriters, and creative writers who want to organise their manuscripts, develop characters, and streamline their writing process. The platform combines word processing capabilities with project management tools, making it particularly popular among novelists working on complex, multi-chapter projects and screenwriters managing intricate plot structures.

The software offers a distraction-free writing environment alongside features like character development templates, plot outlining tools, and manuscript formatting options. Writers can access their projects from any device with an internet connection, which makes it convenient for those who work across multiple locations or prefer switching between their laptop and tablet.

What sets Squibler apart from basic word processors is its focus on the creative writing process itself. The platform includes visual storyboarding capabilities, research organisation folders, and collaborative features for writing teams or author-editor partnerships. Many users appreciate the ability to set writing goals and track their daily word counts, which helps maintain momentum during longer projects.

Despite these benefits, many writers find themselves needing to cancel their subscriptions. Common reasons include discovering that the features don't match their specific workflow, finding the interface less intuitive than expected, budget constraints when juggling multiple writing tools, or simply completing a project and no longer requiring such specialised software. Some users also migrate to alternative platforms that better suit their genre or writing style.

Plans, features and pricing

Understanding Squibler's pricing structure is essential before initiating your cancellation, as different subscription tiers may have varying notice requirements and refund policies. The platform typically operates on a freemium model with several paid tiers designed to accommodate different levels of writing commitment.

Most importantly, annual subscribers typically receive a discount of approximately 20-30% compared to paying monthly, but this also means you're committing to a full year of service. If you're cancelling mid-cycle on an annual plan, understanding whether you're entitled to a pro-rata refund becomes crucial.

Feature breakdown by tier

The free tier allows writers to test the platform with limited functionality, typically restricting users to one or two active projects and basic export formats. This option works well for casual writers or those wanting to trial the software before committing financially.

Author-level subscriptions unlock the full writing toolkit, including unlimited projects, advanced manuscript formatting for various publishing standards, and the ability to export in multiple file formats like DOCX, PDF, and EPUB. This tier suits serious hobbyist writers and those working on their first or second book.

Professional plans add collaborative features essential for writing teams, developmental editors working with clients, or authors with writing assistants. The advanced analytics help track productivity patterns, and priority customer support means faster response times when technical issues arise.

Payment processing and billing cycles

Squibler typically processes payments through standard credit card billing or PayPal, with charges appearing on your statement around the same date each month or annually, depending on your chosen cycle. Keep in mind that the billing date might differ slightly from your original sign-up date due to processing times.

Additionally, many users don't realise that annual subscriptions often auto-renew unless cancelled before the renewal date. This automatic renewal can catch you off guard if you've forgotten about the subscription, resulting in an unexpected charge. Setting a calendar reminder several weeks before your renewal date gives you adequate time to cancel by post if needed.

Terms of service and cancellation policy

Before sending your cancellation letter, familiarising yourself with Squibler's specific terms of service protects your rights and ensures you follow the correct procedure. Like most UK-based software services, Squibler operates under consumer protection laws that give you certain cancellation rights, particularly if you're within the initial cooling-off period.

UK consumer rights and cooling-off period

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period for online purchases and subscriptions. If you've subscribed to Squibler within the past two weeks and haven't extensively used the service, you may be entitled to a full refund. Most importantly, this right applies even if you've started using the service, though some companies may deduct a proportional amount for usage.

To exercise this right effectively, you must communicate your cancellation clearly within the 14-day window. Postal cancellation via Recorded Delivery provides the strongest evidence that you've met this deadline, as the postmark date serves as proof of when you initiated the cancellation, not when the company received it.

Notice periods and refund eligibility

Beyond the cooling-off period, Squibler's standard cancellation policy typically requires notice before your next billing cycle. For monthly subscribers, this usually means cancelling at least 24-48 hours before your renewal date to avoid being charged for another month. Annual subscribers generally need to cancel before their yearly renewal date to prevent automatic rebilling.

Regarding refunds for time remaining on your subscription, policies vary significantly. Monthly subscriptions rarely offer partial refunds—you typically retain access until the end of your current billing period, but no refund is provided for unused days. Annual subscriptions may or may not offer pro-rata refunds depending on the circumstances and how much of the year you've used.

Data retention and export rights

Before cancelling, understand what happens to your work. Most writing platforms, including Squibler, allow you to export your manuscripts and project data, but access to this data may be time-limited after cancellation. Generally, you'll want to download all your projects, character notes, and research materials before your subscription ends.

Under UK GDPR regulations, you have the right to request a complete copy of your personal data, which the company must provide within one month. This includes not just your manuscripts but also account information, usage data, and any other personal information they've collected. Including a data export request in your cancellation letter ensures you receive everything in one go.

Why postal cancellation is most reliable

First, postal cancellation creates an indisputable paper trail. When you send a cancellation letter via Recorded Delivery, you receive proof of postage with a dated receipt and tracking information showing exactly when the letter was delivered and who signed for it. This evidence becomes invaluable if disputes arise about whether you cancelled in time.

Next, online cancellation methods can be problematic. Companies sometimes make their cancellation buttons difficult to find, bury them in account settings, or design confusing multi-step processes that discourage completion. Some users report that online cancellation forms produce error messages or fail to send confirmation emails, leaving them uncertain whether the cancellation actually processed.

Additionally, email cancellations lack the legal weight of postal correspondence. Emails can end up in spam folders, be claimed as never received, or get lost in busy customer service inboxes. Without delivery confirmation, you can't prove the company received your cancellation request, potentially leaving you liable for additional charges.

Phone cancellations present their own challenges. You're dependent on the representative accurately processing your request, conversations aren't automatically documented, and retention specialists may employ persuasive tactics to convince you to stay. Call recordings, if they exist, remain in the company's possession, not yours.

Cancelling by post - the complete guide

Postal cancellation might seem old-fashioned, but it remains the gold standard for subscription terminations, particularly for services where you want absolute certainty that your cancellation was processed correctly. Here's exactly how to cancel your Squibler subscription by post, step by step.

Gathering your information

Before writing your letter, collect all relevant account details. You'll need your full name as it appears on the account, the email address associated with your subscription, your account username if applicable, and your current subscription tier. Additionally, note your last payment date and amount, as this helps the company locate your account quickly in their system.

Check your most recent billing statement or confirmation email to ensure accuracy. Small discrepancies in account details can delay processing, so double-checking everything takes just a few minutes but prevents potential headaches. If you have a customer reference number or account ID, include that as well.

Writing your cancellation letter

Your cancellation letter should be clear, concise, and businesslike. Start with your full contact details at the top, including your postal address, email, and phone number. Date the letter with the day you're sending it—this date matters for calculating notice periods and refund eligibility.

In the body of the letter, state your intention to cancel immediately and unambiguously. Use direct language like "I am writing to cancel my Squibler subscription effective immediately" rather than softer phrases like "I would like to consider cancelling." Include all your account identification details and specify your current subscription type.

Most importantly, clearly request confirmation of your cancellation in writing. Ask them to confirm the effective cancellation date, whether any refund is due, and when your access will terminate. If you're within the 14-day cooling-off period, explicitly reference your consumer rights under the Consumer Contracts Regulations 2013 and request a full refund.

Keep in mind that you should also request the deletion of your personal data if you want your information removed from their systems, citing your rights under UK GDPR. However, they may retain certain transaction records for accounting and legal purposes, which is standard practice.

The correct postal address

Sending your cancellation to the correct address is absolutely critical. An incorrectly addressed letter can delay your cancellation or, worse, result in continued billing because the company claims they never received it. For Squibler cancellations, send your letter to their registered business address:

• Squibler Inc.
• 2093 Philadelphia Pike
• Suite 2987
• Claymont, DE 19703
• United States

Note that while Squibler serves UK customers, their registered office is in the United States, which means international postage applies. This is common for software-as-a-service companies that operate globally but maintain their corporate headquarters in one jurisdiction.

Sending via Recorded Delivery

Never send cancellation letters by standard post. Always use Royal Mail Signed For or, even better, Royal Mail Special Delivery Guaranteed. For international letters to the United States, use Royal Mail International Tracked & Signed, which provides online tracking and requires a signature upon delivery.

First, visit your local Post Office with your sealed, addressed envelope. Request International Tracked & Signed service, which currently costs around £7-8 for standard-weight letters. The counter staff will weigh your letter, apply the necessary postage, and provide you with a receipt containing a unique tracking number.

Keep this receipt in a safe place—it's your proof of postage. Additionally, photograph or scan it immediately so you have a digital backup. Track your letter's progress online using the Royal Mail tracking service, and save screenshots showing delivery confirmation once the letter arrives.

Using services like Postclic

For those who find postal cancellation time-consuming or inconvenient, services like Postclic streamline the entire process. Postclic allows you to create your cancellation letter online, which they then print, envelope, and send via tracked delivery on your behalf. This saves you the trip to the Post Office and ensures professional formatting.

The service maintains digital records of your cancellation, provides automatic tracking updates, and stores proof of delivery in your online account. This digital trail can be particularly useful if you need to reference your cancellation months or years later, perhaps when checking old bank statements or dealing with unexpected charges.

Additionally, Postclic handles the international postage complexities automatically, ensuring your letter reaches the United States with appropriate tracking. The cost is typically comparable to doing it yourself when you factor in postage, envelopes, printing, and your time, but with added convenience and peace of mind.

Timeline expectations

International tracked letters to the United States typically take 5-7 working days to arrive, though occasionally they can take up to 10 working days. Once delivered, allow the company 5-10 business days to process your cancellation and send confirmation. In total, expect the entire cancellation process to take 2-3 weeks from posting your letter to receiving confirmation.

This timeline is why you must cancel well before your next billing date if you want to avoid being charged for another period. For example, if your subscription renews on the 15th of the month, post your cancellation letter no later than the 25th of the previous month to ensure it's processed in time.

What to do if you don't receive confirmation

If you haven't received written confirmation within three weeks of your tracked delivery showing as received, follow up with another letter. Reference your original cancellation letter, include copies of your proof of postage and delivery confirmation, and request immediate confirmation of cancellation status.

Keep in mind that you can also check your account online to see if your subscription status has changed to "cancelled" or if your next billing date has been removed. However, don't rely solely on this—always obtain written confirmation for your records.

Tips from former members

Having processed thousands of subscription cancellations, I've gathered invaluable insights from people who've successfully cancelled their Squibler subscriptions. These practical tips can save you time, money, and frustration.

Export your work first

The single most common regret I hear from former Squibler users is not exporting their manuscripts before cancelling. Multiple people have contacted me in panic after realising they can no longer access months or years of writing work. Even if Squibler's terms suggest you'll retain access for a certain period post-cancellation, don't risk it.

Before you even draft your cancellation letter, log into your account and systematically export every project, character profile, plot outline, and research note. Download everything in multiple formats if possible—DOCX for editing, PDF for archiving, and TXT as a plain-text backup. Store these files in at least two locations: your computer and a cloud storage service like Google Drive or Dropbox.

Timing your cancellation strategically

Next, consider the timing of your cancellation carefully. If you're on a monthly plan and your renewal date is just a few days away, you might be charged for another month even if your cancellation letter arrives quickly. In these situations, some former members suggest accepting the additional month's charge rather than rushing, as it gives you more time to ensure proper data export and a smooth transition to alternative software.

Conversely, if you're several weeks away from renewal, cancelling immediately prevents any risk of forgetting and being auto-billed. Set multiple reminders on your phone and calendar to track your cancellation progress and ensure you receive confirmation before the next billing cycle.

Dealing with retention offers

Some users report receiving retention offers after cancelling—discounted rates, free months, or upgraded features designed to convince you to stay. While these can be tempting, remember why you decided to cancel in the first place. If the core functionality didn't meet your needs, a discount doesn't fix that fundamental mismatch.

Additionally, retention offers often come with strings attached, such as committing to a longer contract period or switching to an annual plan. Read any counter-offer carefully before accepting, and remember that you're under no obligation to respond to retention attempts. Your cancellation letter stands regardless of what offers they subsequently make.

Monitoring your bank statements

Most importantly, continue monitoring your bank or credit card statements for at least three months after cancellation. Billing errors happen, and subscriptions sometimes continue charging despite confirmed cancellations. If you spot an unauthorised charge, contact your bank immediately to dispute it, providing your proof of cancellation and delivery confirmation.

Keep your cancellation documentation for at least 12 months. I've seen cases where companies incorrectly reactivated cancelled subscriptions months later, and having that original proof of cancellation saved people from paying for services they'd legitimately terminated.

Alternative software to consider

Former Squibler members frequently ask what alternatives exist. Popular options include Scrivener for its one-time purchase model and powerful organisational features, Atticus for its combination of writing and formatting tools, and Google Docs for its simplicity and zero cost. Each has different strengths, so your choice depends on whether you prioritise offline access, collaboration features, or specific formatting capabilities.

Some writers actually return to basic word processors like Microsoft Word or LibreOffice after discovering that dedicated writing software added complexity rather than value to their process. There's no shame in using simpler tools if they better match your workflow—the best writing software is the one you'll actually use consistently.

Learning from the experience

Finally, use this cancellation experience to inform future subscription decisions. Before signing up for any writing software or creative tool, check their cancellation policy first. Look for services that offer monthly plans without long-term commitments, clear cancellation procedures, and responsive customer service. Reading recent reviews specifically about cancellation experiences can reveal red flags before you commit.

Consider whether you genuinely need subscription software or if a one-time purchase tool might serve you better. The subscription model benefits companies with predictable revenue, but it's not always the most economical choice for users who need software intermittently or for specific projects with defined end dates.

Many successful writers I've worked with now maintain a simple spreadsheet tracking all their subscriptions, including renewal dates, cancellation procedures, and annual costs. This overview helps them regularly evaluate whether each service still provides value and catch renewals before they happen automatically. Taking thirty minutes every six months to review your subscriptions can save hundreds of pounds annually.

Remember that cancelling a service doesn't represent failure—it means you're actively managing your resources and making informed decisions about which tools genuinely support your creative work. The writing software market constantly evolves, and what didn't work for you today might improve in the future, or you might discover that your needs change over time. Stay flexible, keep your options open, and never hesitate to cancel when a service no longer serves your purposes.