Ending your Todoist membership made easy

About Todoist

Todoist is a popular task management and productivity application that helps individuals and teams organise their work and personal projects. Founded in 2007 by Amir Salihefendic, this cloud-based service has grown to serve millions of users worldwide who rely on it to manage their to-do lists, set reminders, and collaborate on projects. The platform operates across multiple devices including smartphones, tablets, desktop computers, and web browsers, ensuring your tasks sync seamlessly wherever you work.

As a UK-based subscriber, you're protected by robust consumer rights legislation when it comes to cancelling your Todoist subscription. This means you have clear entitlements regarding notice periods, refunds, and the cancellation process itself. Understanding these rights is essential before you begin the cancellation process, as it empowers you to make informed decisions about your subscription.

Many users initially find Todoist's features appealing, particularly its natural language processing that allows you to type tasks like "meeting tomorrow at 3pm" and have the system automatically schedule them. The service offers colour-coded priority levels, project templates, productivity tracking, and integration with numerous other applications including Gmail, Slack, and Alexa. However, circumstances change, and you may find that your needs have evolved or that alternative solutions better suit your current situation.

Common reasons UK subscribers choose to cancel include discovering they don't use the premium features enough to justify the cost, finding the interface too complex for their straightforward needs, switching to alternative productivity tools that better integrate with their existing workflow, or simply needing to reduce monthly subscription expenses during financially challenging times. Whatever your reason, you have the right to cancel your subscription, and this guide will show you exactly how to do so through the most reliable method available: postal cancellation.

Subscription plans and pricing

Todoist operates on a freemium model, offering both free and paid subscription tiers. Understanding which plan you're currently subscribed to is crucial before initiating your cancellation, as different tiers may have varying terms and conditions. The pricing structure for UK customers is designed to accommodate different user needs, from casual task managers to power users requiring advanced collaboration features.

Current pricing structure

The service offers three main tiers that cater to different usage levels and requirements. Each tier builds upon the previous one, adding more sophisticated features and removing limitations that exist in the lower tiers. This means that if you're on a paid plan, you've been paying for enhanced functionality that goes beyond the basic free offering.

These prices represent the current UK pricing structure, though it's worth noting that subscription services occasionally adjust their pricing. If you subscribed some time ago, you might be on a legacy pricing plan that differs from current offerings. This doesn't affect your right to cancel, but it's useful information when calculating any potential refunds you might be entitled to receive.

Billing cycles and payment methods

Todoist typically bills subscribers either monthly or annually, depending on which option you selected during sign-up. Annual subscriptions generally offer a discount compared to paying monthly, which is why many users opt for this longer commitment. However, this also means that if you're cancelling mid-way through an annual subscription, understanding your refund entitlements becomes particularly important.

The service accepts various payment methods including credit cards, debit cards, and PayPal. Some users may also have subscribed through app stores like Apple's App Store or Google Play Store, which adds an additional layer to the cancellation process. For the purposes of this guide, we're focusing on direct subscriptions through Todoist itself, as these are the ones where postal cancellation provides the strongest documented proof of your cancellation request.

Cancellation terms and conditions

Understanding the legal framework surrounding your cancellation rights is essential before you send your cancellation letter. As a UK consumer, you're protected by comprehensive legislation that governs subscription services and ensures fair treatment when you wish to terminate a contract. These protections exist specifically to prevent companies from making cancellation unreasonably difficult or trapping customers in unwanted subscriptions.

Your legal rights under UK law

The Consumer Rights Act 2015 provides robust protections for UK consumers entering into contracts for digital services like Todoist. This legislation establishes that services must be provided with reasonable care and skill, must be as described, and must be fit for purpose. When these conditions aren't met, or when you simply wish to exercise your right to cancel, you have clear legal grounds to do so.

Additionally, the Consumer Contracts Regulations 2013 grant you specific rights when purchasing services online or at a distance. In practice, this means you have a cooling-off period of 14 days from when you first subscribe to cancel without providing any reason whatsoever. This applies even if you've started using the service during this period, though companies can require that you pay for any service you've actually received during this time.

Beyond the initial cooling-off period, your rights to cancel depend on the terms and conditions you agreed to when subscribing. However, UK law requires that these terms must be fair and transparent. Therefore, any cancellation terms must be clearly communicated, and companies cannot include unfair terms that significantly disadvantage you as a consumer. This means that excessively long notice periods or unreasonable cancellation fees would likely be considered unenforceable under UK consumer protection law.

Notice periods and refund policies

Todoist's standard practice allows users to cancel their subscriptions at any time, with the cancellation taking effect at the end of the current billing period. This means that if you're paying monthly and you cancel on the 15th of the month, you'll continue to have access until your next billing date, after which no further charges will be applied. This approach is considered fair and reasonable under UK consumer law.

Regarding refunds, the company's policy typically states that they don't offer refunds for partial billing periods. However, there are important exceptions to this rule. If you're within your 14-day cooling-off period, you're entitled to a refund minus any fair usage charges for the service you've actually consumed. Furthermore, if the service hasn't been provided as described or doesn't meet the quality standards required by the Consumer Rights Act, you may have grounds to request a full refund regardless of when you cancel.

It's also worth noting that if you've been charged incorrectly, charged after cancelling, or experienced technical issues that prevented you from using the service, you have strong grounds to request a refund. In such cases, documenting your cancellation through recorded postal delivery becomes invaluable evidence should you need to dispute charges with your bank or card provider.

Why postal cancellation provides the strongest protection

Whilst many subscription services encourage online cancellation through account settings or email, postal cancellation via Recorded Delivery offers unparalleled advantages for protecting your consumer rights. This method creates an official paper trail that's legally recognised and provides irrefutable proof that you submitted your cancellation request on a specific date.

The primary benefit of postal cancellation is the tracking system. When you send your cancellation letter via Recorded Delivery, you receive a unique tracking number and a certificate of posting. This documentation proves exactly when you sent your cancellation notice, which is crucial if any dispute arises about whether you provided adequate notice or cancelled within required timeframes. As a result, you're protected against claims that your cancellation was received late or never arrived at all.

Furthermore, postal cancellation creates a formal record that exists outside the company's own systems. Online cancellations can sometimes be affected by technical glitches, account access issues, or system errors that might delay or prevent your cancellation from being processed. By contrast, a physical letter sent via Recorded Delivery cannot be dismissed due to technical problems on the company's end. This means you maintain control over the cancellation process rather than relying entirely on the service provider's systems.

Another significant advantage is that postal cancellation demonstrates serious intent. Companies recognise that customers who take the time to send a formal letter are less likely to be confused or acting impulsively. Therefore, postal cancellations are typically processed more carefully and with greater attention to detail, reducing the likelihood of errors or "accidental" continued billing.

How to cancel Todoist by post

Cancelling your Todoist subscription through the postal system requires careful attention to detail, but the process itself is straightforward when you follow the correct steps. This method ensures you have comprehensive documentation of your cancellation request, which protects your rights as a consumer and provides peace of mind that your request has been formally submitted and tracked.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request without delay. Begin by including your full name exactly as it appears on your Todoist account, along with the email address associated with your subscription. This information is essential because it allows the company to locate your account quickly and accurately in their system.

Include your account details such as your subscription type (Pro or Business) and, if possible, your customer reference number or account ID. You can typically find this information in your account settings or on any billing emails you've received from Todoist. Additionally, clearly state your intention to cancel the subscription and specify whether you're requesting immediate cancellation or cancellation at the end of your current billing period.

It's also prudent to reference your consumer rights under UK law, particularly if you're cancelling within the 14-day cooling-off period or if you're requesting a refund due to service issues. Mention the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 where relevant, as this demonstrates that you're aware of your legal protections and expect them to be honoured.

Date your letter clearly and request written confirmation of your cancellation, including the effective date when your subscription will end and confirmation that no further payments will be taken. This request for confirmation is entirely reasonable and helps ensure that both parties have a clear understanding of the cancellation timeline. Keep a copy of your letter for your records before sending it, as this provides you with a reference should any questions arise later.

The correct postal address for cancellations

Sending your cancellation letter to the correct address is absolutely critical for ensuring your request is received and processed by the appropriate department. Todoist is operated by Doist Inc., and correspondence for UK customers should be sent to their registered office address. Therefore, you must send your cancellation letter to the following address:

• Doist Inc.
• Carrer de Bailén, 73
• 08009 Barcelona
• Spain

Whilst the company operates internationally and serves UK customers, their registered office is located in Barcelona, Spain. This is perfectly normal for digital service providers who operate across multiple countries. As a result, you should allow slightly longer delivery times than you would for domestic UK post, typically 5-7 working days for international Recorded Delivery.

Using Recorded Delivery for proof of posting

Sending your cancellation letter via Royal Mail Recorded Delivery is essential for creating an auditable trail of your cancellation request. This service costs approximately £3.35 in addition to standard postage and provides you with a unique tracking reference number that you can use to monitor your letter's journey and confirm its delivery.

When you visit your local Post Office to send your letter, request Recorded Delivery specifically and ensure you receive a Certificate of Posting. This certificate includes your tracking number, the date of posting, and the destination address. Keep this certificate in a safe place along with your copy of the cancellation letter, as together these documents constitute comprehensive proof that you submitted your cancellation request on a specific date.

You can track your letter's progress online using the Royal Mail tracking service by entering your reference number. This allows you to see when your letter has been delivered and, in most cases, obtain a signature confirmation showing who received it at the destination address. This level of documentation is invaluable if you ever need to prove that you cancelled your subscription, particularly if you're disputing continued charges with your bank or credit card provider.

How Postclic simplifies the process

Whilst you can certainly handle postal cancellation yourself, services like Postclic have emerged to streamline this process for busy consumers. Postclic specialises in sending formal letters on your behalf, handling everything from professional formatting to tracked delivery. This means you can initiate your cancellation digitally whilst still benefiting from the legal protections and documentation that postal cancellation provides.

The service works by allowing you to input your cancellation details through their platform, after which they professionally format your letter, print it, and send it via tracked delivery to the correct address. As a result, you save time on drafting the letter, visiting the Post Office, and managing the posting process yourself. Additionally, you receive digital proof of sending and delivery, which is stored securely in your Postclic account for future reference.

This approach combines the convenience of online cancellation with the legal robustness of postal cancellation. Therefore, it's particularly useful for people with busy schedules, those who don't live near a Post Office, or anyone who wants to ensure their cancellation letter is professionally worded and correctly formatted. The service typically costs around £5-£7, which includes the letter preparation, postage, and tracking, making it a cost-effective solution when you consider the time and effort saved.

Timeline and what to expect

Understanding the typical timeline for postal cancellation helps you plan accordingly and know when to expect confirmation. After posting your letter via Recorded Delivery, international delivery to Spain typically takes 5-7 working days. Once received, Todoist should process your cancellation request within their standard processing time, which is usually 5-10 business days, though this can vary depending on their current workload.

In practice, this means you should expect the entire process from posting your letter to receiving confirmation to take approximately 2-3 weeks. During this time, you can track your letter's delivery using your Royal Mail tracking number, which provides reassurance that your cancellation request has reached its destination. If you don't receive confirmation within three weeks of your letter being delivered, it's appropriate to follow up with a second letter or to contact the company through alternative channels, referencing your original cancellation request and providing your tracking details as evidence.

It's important to note that your cancellation typically takes effect at the end of your current billing period, not immediately upon receipt of your letter. Therefore, if you're cancelling a monthly subscription that renews on the 20th of each month and your letter is received on the 10th, you'll continue to have access until the 20th, after which no further charges should be applied. This approach is standard practice and considered fair under UK consumer law, as you're receiving the full service you've paid for up to that point.

Customer reviews and tips

Understanding other customers' experiences with cancelling Todoist provides valuable insights into what you can expect and how to navigate potential challenges. Many UK users have successfully cancelled their subscriptions through various methods, and their experiences highlight both the straightforward aspects of the process and areas where you might need to exercise extra caution to protect your rights.

Common experiences from UK users

The majority of Todoist users report that the cancellation process is relatively straightforward when handled correctly. Many customers appreciate that the company doesn't employ aggressive retention tactics or make cancellation unnecessarily difficult, which is refreshing compared to some subscription services that create multiple obstacles to cancellation. Users who have cancelled online through their account settings generally report that the process works as intended, with access continuing until the end of the billing period and no further charges being applied.

However, some users have reported issues that underscore why documented cancellation methods like postal delivery are so valuable. A recurring theme in customer feedback involves confusion about when cancellation takes effect, with some users expecting immediate cancellation rather than cancellation at the end of the billing period. This highlights the importance of clearly stating your expectations in your cancellation letter and requesting specific confirmation of the effective cancellation date.

Another common concern involves users who subscribed through app stores rather than directly through Todoist. These customers sometimes discover that cancelling their Todoist account doesn't automatically cancel their app store subscription, resulting in continued charges. This situation emphasises the importance of understanding exactly how you subscribed and ensuring you cancel through the correct channel. For direct Todoist subscriptions, postal cancellation to the company's registered address is the appropriate method.

Why customers choose to cancel

Understanding why others cancel can help you evaluate whether cancellation is the right choice for your situation. The most frequently cited reason is underutilisation of premium features. Many users initially subscribe to Pro or Business plans expecting to use advanced features like labels, filters, and reminders extensively, only to discover that their actual usage patterns are much simpler and could be adequately served by the free tier or even by basic note-taking applications.

Cost considerations feature prominently in cancellation decisions, particularly during economically challenging times. Whilst Todoist's pricing is relatively modest compared to some productivity tools, subscription costs accumulate over time. Users conducting regular audits of their monthly subscriptions often identify Todoist as a service they can eliminate without significantly impacting their productivity, especially if they've found alternative free tools or methods that work equally well for their needs.

Some users cancel because they find the interface overly complex for their requirements. Todoist offers extensive functionality and customisation options, which power users appreciate but which can feel overwhelming to people who simply want a straightforward task list. These users often migrate to simpler alternatives or even return to paper-based planning systems that they find more intuitive and less mentally demanding.

Workflow changes also drive cancellations. Users who switch jobs, retire, or experience significant life changes may find that their productivity needs have evolved. For instance, someone who needed robust project management features for freelance work might no longer require them after accepting a traditional employment position where the employer provides productivity tools. Similarly, students who subscribed during their studies might cancel after graduation when their organisational needs change dramatically.

Tips for a smooth cancellation experience

Based on collective customer experiences, several practical tips can help ensure your cancellation proceeds smoothly and without complications. First and foremost, cancel well before your next billing date if you want to avoid being charged for another period. Whilst you're entitled to cancel at any time, giving yourself a buffer of at least two weeks before your renewal date ensures that your cancellation is processed before the next payment is taken.

Download or export any important data from your Todoist account before cancelling. Whilst the company typically maintains your account data even after cancellation, allowing you to reactivate later, it's prudent to keep your own backup of tasks, projects, and notes that you might need in the future. This is particularly important if you've been using Todoist for an extended period and have accumulated significant information within the platform.

Check whether you have any active integrations with other services that rely on your Todoist account. Many users connect Todoist with email clients, calendar applications, or smart home devices. Cancelling your subscription might disrupt these integrations, so it's worth reviewing and adjusting them before your cancellation takes effect. This prevents unexpected disruptions to your workflow and gives you time to establish alternative solutions where necessary.

Monitor your bank or credit card statements for at least two billing cycles after your cancellation should take effect. Whilst most cancellations process correctly, occasional administrative errors can result in continued charges. By checking your statements promptly, you can identify and dispute any incorrect charges quickly. If you do spot an unauthorised charge after cancelling, your Recorded Delivery documentation becomes crucial evidence for disputing the charge with your bank or card provider.

What to do if problems arise

Despite your best efforts, sometimes cancellation doesn't proceed as smoothly as hoped. If you encounter problems, your first step should be to contact Todoist's customer support directly, providing your cancellation letter tracking details and any other relevant documentation. Many issues can be resolved quickly through direct communication, particularly if you can demonstrate that you submitted your cancellation request correctly and on time.

If you continue to be charged after your cancellation should have taken effect, and the company hasn't resolved the issue satisfactorily, you have several options available under UK consumer protection law. You can dispute the charges with your bank or credit card provider, particularly if you have proof of cancellation through your Recorded Delivery documentation. Most financial institutions have chargeback procedures specifically designed to protect customers from unauthorised charges.

For more serious disputes or if you believe the company has violated your consumer rights, you can escalate the matter to relevant authorities. The Citizens Advice consumer service provides free, impartial advice about your rights and can guide you through the complaint process. In some cases, you might also consider reporting the issue to Trading Standards if you believe the company's practices breach UK consumer protection legislation.

Remember that your Recorded Delivery documentation is your strongest evidence in any dispute. The tracking information, Certificate of Posting, and copy of your cancellation letter together create a comprehensive record that demonstrates you fulfilled your obligations as a consumer. This documentation significantly strengthens your position whether you're dealing with the company directly, disputing charges with your bank, or seeking assistance from consumer protection authorities.

Taking control of your subscriptions is an important aspect of managing your finances and ensuring you're only paying for services that genuinely add value to your life. By understanding your rights, following the correct cancellation procedures, and maintaining thorough documentation, you can cancel your Todoist subscription confidently and without unnecessary stress. The postal cancellation method, particularly when using Recorded Delivery, provides the strongest protection for your consumer rights and ensures you have irrefutable proof of your cancellation request should any issues arise.