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I hereby notify you of my decision to terminate the contract relating to the Trend Micro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Ending your Trend Micro subscription made easy
About Trend Micro
Trend Micro represents a well-established provider of cybersecurity software solutions, operating within the United Kingdom market for several decades. The company specialises in antivirus protection, internet security suites, and comprehensive digital defence mechanisms for both individual consumers and business entities. In accordance with UK consumer protection legislation, subscribers to Trend Micro services enter into a legally binding contractual arrangement upon purchase or renewal of their security software subscriptions.
The contractual relationship between Trend Micro and its UK customers falls under the jurisdiction of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These legislative frameworks establish specific rights and obligations for both parties throughout the duration of the subscription period. Furthermore, as a software-as-a-service provider operating within the United Kingdom, Trend Micro must comply with distance selling regulations, which afford consumers particular protections when purchasing services remotely.
Trend Micro's product portfolio encompasses various security solutions, including Trend Micro Maximum Security, Trend Micro Internet Security, and Trend Micro Antivirus+ Security. Each product tier provides different levels of protection and features, consequently establishing distinct contractual terms and pricing structures. The subscription-based model employed by Trend Micro creates ongoing contractual obligations that require careful consideration when seeking to terminate the service agreement.
Membership options and associated costs
Trend Micro operates a tiered subscription structure, whereby consumers may select from various product levels depending upon their security requirements and the number of devices requiring protection. The contractual terms associated with each subscription tier differ in scope, duration, and financial commitment, necessitating thorough examination before entering into the agreement.
Available subscription tiers
The primary subscription options available to UK consumers typically include three distinct product categories. Trend Micro Antivirus+ Security represents the entry-level offering, providing fundamental protection for a limited number of devices. Trend Micro Internet Security constitutes the mid-tier option, incorporating additional features such as enhanced privacy protection and parental controls. Trend Micro Maximum Security serves as the comprehensive solution, extending protection across multiple device types including computers, smartphones, and tablets.
| Product Tier | Device Coverage | Annual Cost (Approximate) |
|---|---|---|
| Antivirus+ Security | 1-3 devices | £25-£35 |
| Internet Security | 1-3 devices | £35-£50 |
| Maximum Security | 5-10 devices | £50-£90 |
Subscription duration and renewal provisions
Trend Micro subscriptions typically operate on annual contractual periods, though multi-year agreements may be available at discounted rates. The contractual documentation ordinarily includes automatic renewal clauses, whereby the subscription continues indefinitely unless the consumer provides notice of termination in accordance with the specified procedure. These automatic renewal provisions constitute a material term of the contract and require particular attention when considering cancellation.
In accordance with UK consumer protection regulations, Trend Micro must provide clear notification prior to automatic renewal, affording consumers reasonable opportunity to decline continuation of the service. Nevertheless, the onus remains upon the subscriber to monitor renewal dates and initiate cancellation procedures within the stipulated timeframe to avoid unwanted charges.
Understanding your cancellation rights under UK law
The legal framework governing cancellation rights for Trend Micro subscriptions derives primarily from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations establish specific entitlements and procedural requirements that both parties must observe throughout the cancellation process.
Statutory cooling-off period
UK law provides consumers with a statutory cooling-off period of 14 calendar days from the date of contract formation or service commencement, whichever occurs later. During this period, subscribers possess an unconditional right to cancel the agreement without providing justification. However, this right applies specifically to new subscriptions rather than automatic renewals of existing contracts, representing a crucial distinction in contractual law.
Furthermore, if the consumer has requested immediate access to the digital content or service during the cooling-off period, certain rights may be waived upon commencement of service delivery. Consequently, subscribers who activate their Trend Micro software immediately upon purchase may forfeit their statutory cancellation rights, though this waiver must be explicitly acknowledged during the purchase process to constitute valid consent.
Cancellation rights beyond the cooling-off period
Following expiration of the statutory cooling-off period, cancellation rights become governed by the contractual terms established between Trend Micro and the subscriber. These terms typically permit cancellation at any point during the subscription period, though refund entitlements vary depending upon the timing of the cancellation request and the specific terms agreed upon at contract formation.
Trend Micro's standard contractual provisions generally allow for cancellation with appropriate notice, though pro-rata refunds may not be guaranteed for mid-term cancellations. The contractual documentation should clearly specify the notice period required, refund policies, and any administrative procedures that must be followed to effect valid termination of the agreement.
Legal requirements for notice provision
To constitute legally effective notice of cancellation, the communication must clearly express the subscriber's intention to terminate the contractual relationship. The notice should include sufficient identifying information to enable Trend Micro to locate the relevant account and process the cancellation request efficiently. Furthermore, retention of proof of delivery represents a prudent measure to demonstrate compliance with contractual notice requirements should any dispute subsequently arise.
Step-by-step postal cancellation guide
Postal cancellation represents the most reliable and legally robust method for terminating a Trend Micro subscription. This approach creates a tangible record of communication and provides verifiable proof of delivery, thereby safeguarding the consumer's legal position should any dispute arise regarding the timing or validity of the cancellation notice.
Why postal cancellation provides superior protection
Written cancellation via Royal Mail Recorded Delivery or Special Delivery establishes an irrefutable audit trail, documenting both the date of posting and the date of delivery to the service provider. This documentation proves invaluable should Trend Micro subsequently dispute receipt of the cancellation notice or claim that the notice was provided outside the contractually stipulated timeframe.
In accordance with established principles of contract law, properly addressed postal communications are deemed received by the addressee in the ordinary course of post, regardless of whether the recipient actually processes the correspondence. Consequently, postal cancellation via tracked delivery methods provides substantially greater legal certainty than electronic communication methods, which may be subject to technical failures, spam filtering, or claims of non-receipt.
Preparation of cancellation correspondence
The cancellation letter should adopt a formal business format and include several essential elements to ensure legal effectiveness. The correspondence must clearly state the subscriber's full name, account number or customer reference, and contact details. Furthermore, the letter should explicitly state the intention to cancel the subscription and specify the desired termination date, allowing for any contractually required notice period.
Additionally, the correspondence should request written confirmation of the cancellation and clarification of any refund entitlement. Including a specific request for confirmation creates a contractual obligation upon Trend Micro to respond, thereby facilitating resolution of any potential disputes regarding the cancellation status.
Addressing requirements for Trend Micro UK
Accurate addressing constitutes a critical component of effective postal cancellation. The correspondence must be directed to Trend Micro's designated UK correspondence address to ensure proper delivery and processing. The correct postal address for Trend Micro UK cancellation correspondence is:
- Trend Micro UK Limited
- 6th Floor
- Westside
- London Road
- Apsley
- Hemel Hempstead
- Hertfordshire
- HP3 9TD
- United Kingdom
Dispatch procedures and tracking
Royal Mail Recorded Delivery represents the minimum recommended service level for cancellation correspondence, providing proof of posting and delivery confirmation. Special Delivery offers enhanced security with guaranteed next-day delivery and signature confirmation, though the additional cost may not be necessary for standard cancellation requests.
Upon dispatch, subscribers should retain the proof of posting certificate and track the delivery status through Royal Mail's online tracking system. Once delivery has been confirmed, the tracking information should be preserved alongside a copy of the cancellation letter to create a comprehensive record of the cancellation process.
Streamlining the process with professional services
Services such as Postclic offer an efficient alternative to manual postal cancellation, enabling subscribers to submit cancellation requests digitally whilst maintaining the legal benefits of tracked postal delivery. Postclic handles the printing, addressing, and dispatch of cancellation correspondence on behalf of the subscriber, providing digital proof of submission and delivery tracking information.
This approach combines the convenience of electronic communication with the legal certainty of postal delivery, eliminating the need to source stationery, visit post offices, or manage physical mailing processes. Furthermore, Postclic ensures professional formatting and correct addressing, reducing the risk of processing delays caused by unclear or incorrectly formatted correspondence.
Timeline considerations and notice periods
Subscribers should initiate cancellation procedures well in advance of the desired termination date to accommodate any contractually required notice periods. Trend Micro's standard terms typically require notice to be provided before the renewal date to prevent automatic charging for the subsequent subscription period.
| Action Required | Recommended Timing |
|---|---|
| Review contract terms | 45 days before renewal |
| Prepare cancellation letter | 30 days before renewal |
| Dispatch recorded delivery | 21-28 days before renewal |
| Confirm delivery | 14-21 days before renewal |
Common reasons for cancelling Trend Micro subscriptions
Understanding the prevalent motivations for subscription cancellation provides valuable context for both consumers and service providers. These reasons frequently inform contractual disputes and may influence refund entitlements depending upon the specific circumstances and contractual provisions.
Financial considerations and cost management
Budgetary constraints represent a frequently cited justification for cancellation, particularly when subscribers identify alternative security solutions offering comparable protection at reduced cost. The cybersecurity software market features numerous competitors, some offering free basic protection, consequently creating pricing pressure on subscription-based services. Furthermore, consumers may determine that the renewal cost exceeds the perceived value derived from the service, particularly if they have experienced minimal security threats during the subscription period.
Technical performance and compatibility issues
System performance degradation attributable to security software operation constitutes another common cancellation driver. Some subscribers report that Trend Micro software consumes excessive system resources, resulting in reduced computer performance, slower startup times, or conflicts with other installed applications. In accordance with consumer protection principles, if the software fails to perform with reasonable skill and care as required by the Consumer Rights Act 2015, subscribers may possess additional rights beyond standard cancellation provisions.
Alternative security solutions
Migration to competitor products or bundled security solutions represents a significant cancellation factor. Many consumers transition to security software included with operating systems, such as Windows Defender, or switch to alternative third-party providers offering features more closely aligned with their specific requirements. Additionally, some internet service providers now include security software as part of their broadband packages, reducing the necessity for separate security subscriptions.
Device replacement or reduced usage
Changes in device ownership or usage patterns frequently prompt subscription cancellations. Subscribers who replace computers, transition to devices with integrated security features, or reduce their overall device usage may determine that their existing security subscription no longer represents necessary expenditure. Furthermore, consumers consolidating multiple devices or switching to mobile-only computing may find their current subscription tier inappropriate for their revised requirements.
Service dissatisfaction and support concerns
Perceived inadequacies in customer support, update frequency, or threat detection capabilities may motivate cancellation decisions. Subscribers expect responsive technical assistance and regular software updates to address emerging security threats. Consequently, experiences of delayed support responses, unresolved technical issues, or concerns regarding detection effectiveness may prompt consumers to seek alternative security providers.
Nevertheless, regardless of the underlying motivation for cancellation, subscribers must comply with contractual notice requirements and follow proper cancellation procedures to ensure effective termination of their obligations. Failure to provide adequate notice in accordance with the agreed terms may result in continued liability for subscription fees, even where the subscriber has ceased using the service. Therefore, understanding and adhering to the contractual cancellation framework remains paramount, irrespective of the reasons prompting the decision to terminate the subscription arrangement.