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Opodo

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Sender
Cancel Opodo UK | Postclic
Opodo
C/ Príncipe de Vergara 112
28002 Madrid Spain
customerservice-en@contact.opodo.com
Cancellation of Opodo contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Opodo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Opodo
C/ Príncipe de Vergara 112
28002 Madrid , Spain
customerservice-en@contact.opodo.com
REF/2025GRHS4

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Ending your Opodo membership made easy

About Opodo

Opodo is a well-established online travel agency that has been operating in the UK market since 2001. As part of the eDreams ODIGEO group, one of Europe's largest online travel companies, Opodo provides customers with access to flights, hotels, car hire, and holiday packages from numerous airlines and accommodation providers worldwide. The platform aggregates travel options from various suppliers, allowing consumers to compare prices and book their travel arrangements in one place.

The company operates primarily as a digital intermediary between travellers and service providers such as airlines and hotels. This means that when you book through Opodo, you are often entering into contracts with multiple parties - both Opodo itself and the underlying travel suppliers. This arrangement can sometimes create complexity when it comes to cancellations, refunds, and customer service, as responsibilities may be shared between different organisations.

Opodo's business model includes both standard bookings and a membership programme called Prime. Understanding the distinction between these services is crucial for consumers, as they carry different terms, conditions, and cancellation procedures. The company is registered in Spain, with its head office located in Madrid, which means that while it serves UK customers, it operates under both Spanish company law and relevant EU consumer protection regulations that continue to apply through transitional arrangements.

For UK consumers, this international structure has important implications. When you need to cancel services or memberships, you may be dealing with a company based outside the UK, which can affect response times, communication methods, and the applicable legal framework. Therefore, understanding your rights and the most effective cancellation methods becomes particularly important when dealing with Opodo.

Subscription plans and pricing

Opodo Prime membership overview

Opodo Prime is a subscription-based membership programme designed for frequent travellers. The service promises members access to exclusive discounts on flights, hotels, and other travel services. When you sign up for Opodo Prime, you pay an annual membership fee in exchange for these benefits, which the company markets as potentially saving members significant amounts on their travel bookings throughout the year.

The membership typically includes benefits such as discounted flight prices, reduced hotel rates, priority customer service, and flexibility with certain booking changes. However, consumers should be aware that the actual savings depend entirely on how frequently you travel and whether the discounted rates genuinely represent better value than alternatives available through other channels or directly from suppliers.

Current pricing structure

Membership TypeAnnual FeeKey Benefits
Opodo PrimeApproximately £49-59 per yearFlight discounts, hotel savings, priority support
Standard bookingNo membership feeStandard prices, regular customer service

It is important to note that Opodo Prime operates on an auto-renewal basis. This means that unless you actively cancel your membership before the renewal date, your payment method will be automatically charged for another year of membership. Many consumers find themselves unexpectedly charged because they forgot about this automatic renewal or were not fully aware of the terms when they initially signed up.

Why consumers choose to cancel

Understanding the common reasons people cancel their Opodo services helps contextualise the importance of knowing your cancellation rights. Many customers initially sign up for Opodo Prime during a booking process, sometimes without fully realising they are committing to an annual subscription rather than a one-time discount. As a result, they discover the membership fee on their statement and wish to cancel immediately.

Other consumers find that the promised savings do not materialise in practice. After comparing prices across multiple platforms, they often discover that the \

FAQ

Opodo Prime is a membership program that offers additional benefits and features compared to standard bookings. Members of Opodo Prime can enjoy exclusive discounts on flights, hotels, and car rentals, as well as priority customer service. In contrast, standard bookings do not include these perks and may have different terms and conditions regarding cancellations and refunds. Understanding these differences is crucial for consumers to make informed decisions about their travel arrangements.

If you need to cancel a booking made through Opodo, it is important to note that you must do so via postal mail using registered mail. This method ensures that your cancellation request is documented and can be tracked. Be sure to include all relevant booking details in your correspondence to facilitate the process. Keep in mind that cancellation policies may vary depending on the specific travel supplier involved in your booking.

Opodo aggregates travel options from numerous airlines and accommodation providers, allowing customers to compare prices in one place. By partnering with various suppliers, Opodo can offer a wide range of choices and competitive pricing. This model enables users to find the best deals tailored to their preferences, whether they are looking for budget options or premium services.

Since Opodo is registered in Spain and operates under EU consumer protection regulations, UK consumers should be aware that they may be dealing with a company based outside the UK when making bookings. This can affect response times and communication methods, especially when it comes to cancellations or refunds. It is essential for consumers to understand their rights and the applicable legal framework when engaging with Opodo's services.

While Opodo aims to provide competitive pricing, there may be additional fees associated with certain bookings, such as service fees or charges for specific payment methods. It is important for consumers to review the terms and conditions during the booking process to understand any potential extra costs. This transparency helps ensure that users are fully informed about the total price of their travel arrangements.