Serviço de cancelamento N.º 1 em United Kingdom
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Loqbox.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Loqbox: Easy Method
What is Loqbox
Loqboxis a credit-building and savings service that helps people grow their credit history while saving money. It combines an interest-free credit line used internally, a savings product, and optional add-ons that increase credit limits and features. The platform reports repayments to major credit reference agencies and offers coaching and educational resources aimed at improving financial habits and credit outcomes. Loqbox operates with membership tiers that include a paid Full Membership with additional tools and a Lite option that provides a more basic savings-only route. Official material describes membership benefits, bolt-on options and the membership fee structure for the UK market.
Quick facts about plans and availability
Loqbox’s membership model has a paid Full Membership (a weekly fee) and a Lite Membership option; bolt-ons are available at set monthly prices to increase credit limits and features. The service reports activity to the major credit reference agencies and provides features named Save, Grow and Rent to power credit-building signals. Loqbox states that improvements are not guaranteed and that missing payments can harm credit. Availability and regulatory details are published on the official site.
Subscription plans and pricing
| Plan | Core features | Price (typical) |
|---|---|---|
| Full membership | Save, Grow, Rent, access to Coach and Learn, Points Promise, priority support | £2.99 per week (some legacy members £2.50). |
| Lite membership | Save feature, Coach and Learn, limited access | Free |
Bolt-on pricing (examples documented by the provider): Bronze £5 per month, Silver £10 per month, Gold £20 per month. Bolt-ons increase Grow credit limits and add ancillary benefits. These published prices and feature descriptions on Loqbox support pages form the basis for the plan comparison above.
Customer experiences with cancellation
When researching customer feedback from review platforms and user communities focused on the UK and Ireland audience, common themes emerge. Many users praise the product for its straightforward savings feature and the potential to improve credit scores, but several reviewers also express frustration with billing, account closure and perceived lack of immediate support when they want to leave. Some reviewers report recurring charges they felt were hard to stop, and a subset reports concern about the impact of account changes on credit scores. Trustpilot entries and other consumer reviews provide a mix of positive and negative experiences; the negative experiences most commonly reference difficulties with account closure and billing disputes rather than the product mechanics.
A number of users emphasise two practical points: first, if you have outstanding balances or missed payments, those can affect credit; second, documentation of any cancellation request is essential if you later need to contest continued charges. On review sites some customers explicitly state they were left with unexpected arrears or automatic charges after they attempted to stop the service, and a few noted they felt there was limited live support to resolve billing problems quickly. These reports underline why having a documented, verifiable route to cancel is critical for consumers.
What customers say works and what doesn’t
From the aggregated feedback, customers identify these recurring patterns: what works — using documented, dated communications and following up persistently; what doesn’t — relying on informal or verbal confirmations and assuming charges will simply stop without proof of cancellation. Several reviewers urge others to keep copies of any correspondence and proof of payment history if a dispute arises. The strongest recurring advice in the community is to secure a clear, dated record of the cancellation action so it can be referenced if charges continue.
Representative paraphrased feedback
- “After I tried to leave I still saw charges; having proof of the cancellation was key to sorting out the refund.” (paraphrase of multiple reviewers).
- “Positive tool for credit building, but be careful — missed payments or arrears can occur if you don’t track status after leaving.” (paraphrase).
Why postal cancellation (registered mail) is the recommended route
Most importantly, registered postal cancellation creates a tangible, dated legal record of the consumer’s intent to end a contract. Registered post offers proof of dispatch, delivery confirmation and an auditable chain that is frequently relied upon by banks, ombudsmen and consumer protection bodies. For disputes about whether a cancellation was sent or when it was received, registered postal evidence is usually stronger than an untracked communication. Given the recurring review themes about unwanted charges and the need for verifiable documentation, registered postal cancellation is the safest single method for protecting your position.
Legal authorities and dispute resolution services routinely accept registered-post receipts and recorded delivery confirmations as primary evidence of notice. While different regulators have their own rules, a well-documented registered-post cancellation is broadly persuasive when you must demonstrate you gave notice on a certain date. This is why the postal route is the core recommendation here.
When to use registered post
Use registered post in the following circumstances: if you are leaving with outstanding balances that could be disputed; if you need proof of a cancellation date for credit impact concerns; if previous informal attempts to leave were unsuccessful; or whenever you anticipate the provider might claim it did not receive notice. Registered post is especially valuable when you foresee an escalation to a complaints body or regulator — the record it creates is directly usable in those processes. Keep in mind that the provider’s own published terms and complaints procedure reference the availability of formal complaint escalation routes, and being able to show dated notice simplifies the process if you need to escalate.
Legal and practical advantages of registered postal cancellation
Registered postal cancellation gives you evidence that is accepted in formal processes, avoids ambiguity about timing, and separates your actions from a provider’s internal system state (which can sometimes lag or fail). From a legal perspective, a dated physical notice helps demonstrate the date of termination in any contract-related dispute, and in many jurisdictions a postal receipt is accepted as prima facie proof of posting and delivery attempt. Practically, registered post reduces the risk of “I didn’t receive that” responses because you will have tracking and a return receipt or equivalent record.
What to include in your registered-post notice (principles only)
Do not think of the registered-post notice as a template to copy; instead focus on core elements that any credible notice must include so it is unambiguous and defensible. The notice should clearly identify the account holder with full name and billing address, reference the service and account identifiers used by the provider, include a clear statement of intent to terminate the membership or service, indicate the effective date you wish the cancellation to take effect, and request written confirmation of receipt and closure. Sign and date the notice. Keep the original receipt and any return receipt provided by the postal operator. That evidence is what you will rely on if you later need to escalate.
Timing, notice periods and what happens to accounts and credit
Loqbox’s published terms and support material make clear there is a short cooling-off period after sign-up (a 14-day window for refunds in many circumstances) and that membership fees and Save payments have billing cycles; cancelling may stop future charges but will normally not automatically refund prior periods outside the cooling-off term. Also relevant: closing or downgrading will often end some features ( Grow lines of credit), and that change can have a downstream effect on credit utilisation and credit scoring. When you prepare to cancel you must take into account any scheduled payments that might continue through the current billing cycle and how closing a feature could change your credit reporting picture.
Keep in mind that if you have an outstanding Grow balance or scheduled Save payments, the provider’s terms typically allow them to collect or require settlement of any outstanding amounts when membership changes occur. This is an important practical reason to document the cancellation and confirm the status of all balances at the time of closure. Official guidance from the provider warns that certain balances or unpaid amounts can affect your credit history if not handled appropriately, so your registered-post cancellation should explicitly request status confirmation of any balances and any next steps regarding repayment or unlocking savings.
Checklist before you send registered post (practical, non-step-by-step)
- Confirm your current billing cycle and whether you are within any cooling-off/refund window.
- Make a note of any outstanding balances, scheduled payments, and the last payment date you made.
- Make a clear written record within your files of your account details and the date you intend as the effective cancellation date.
- Decide what proof you will keep and where you will store it (digital scan of the postal receipt, photos of the return receipt, and copies of bank statements showing the last payment are useful).
- Prepare to request written confirmation of account closure and any final balance reconciliation — and keep a copy of that request in your record.
Special considerations for Ireland-based consumers
Although Loqbox’s main availability is stated for UK residents, Irish consumers looking at cross-border financial services should pay attention to two things: regulatory jurisdiction and complaint routes, and whether the terms permit service to residents of Ireland. If you are an Ireland resident using a provider headquartered in the UK or operating under UK regulatory permissions, escalation of unresolved complaints will commonly involve bodies such as the Financial Ombudsman Service in the UK or the equivalent Irish body if the provider has an Irish presence or branch. The provider’s published complaints procedure explains their internal escalation steps and references the Financial Ombudsman Service as a next step in some circumstances. If you are based in Ireland, check carefully which authority would consider your case if you need escalation — this will inform which evidence the dispute body will expect.
Practical issues customers report and how registered post helps
Reviewers most often report two practical problems: continued debits after they thought they’d left, and confusion about the consequences for credit. Registered-post cancellation specifically helps with both. First, it provides dated proof you instructed termination, which is the main defence when a provider claims no notice was received. Second, a documented closure request can and should include a request for a balance reconciliation and a confirmation of any credit-reporting consequences, which you can then use to check your credit reports and dispute incorrect entries. The real-world utility of registered post is that it converts a contested “he said/she said” situation into an evidence-based timeline.
| Issue | Customer reports | How registered post helps |
|---|---|---|
| Continued charges | Charges kept appearing after cancellation attempts | Provides dated evidence of notice and a dispatch/delivery record to dispute charges |
| Credit impact concern | Worries about arrears and reported missed payments | Allows formal request for balance reconciliation and a record to present to credit agencies or ombudsman |
To make the process easier: Postclic
To make the process easier, consider a service that handles registered-post dispatch for you without requiring a printer or a trip to the post office. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Integrating a service like this can simplify producing a legally valid, trackable postal notice while keeping your proof organised for later reference.
What to expect after sending registered-post cancellation
After you send registered-post cancellation, expect three practical things: confirmation, timing of final charges, and possible follow-up requests from the provider to reconcile balances. The provider may have internal windows to process closures that align to billing cycles; tangible registered-post proof shortens the time to resolution when disputes arise. If you receive no acknowledgement within a reasonable period, refer to your retained postal receipt and consider the provider’s complaints procedure and escalation options as described in their published materials. Retain copies of everything you receive back in case the matter is contested later.
Escalation and complaint routes if you do not get a satisfactory response
If the provider’s response does not resolve the matter, you can escalate through the company’s published complaints procedure and, if still unresolved, to the relevant ombudsman or regulator that covers the product. For firms authorised in the UK and for many cross-border services, the Financial Ombudsman Service is the recognized next step for unresolved regulated disputes; your registered-post proof will be central to any case you present. If you are in Ireland and the provider has an Irish footprint or the product is regulated locally, the Financial Services and Pensions Ombudsman or the national competition/consumer authority may be relevant; check the provider’s regulatory disclosures to determine the appropriate escalation body. Keep all chronological evidence together to present a clear timeline.
Common pitfalls to avoid ( thousands of cancellations processed)
- Assuming an informal verbal confirmation is sufficient — always obtain dated, written proof.
- Failing to reconcile outstanding balances before the effective cancellation date — ask for a final statement in your notice so there is no ambiguity.
- Discarding postal receipts or return receipts — these are the key proofs you will need to escalate.
- Waiting too long to act after seeing unexpected charges — the earlier you secure proof, the easier the resolution.
- Neglecting to check credit reports for follow-on effects — after closure, verify your credit files to ensure reporting reflects your payment history.
Insider tips and best practices
First, when preparing the cancellation notice, be explicit about the effective date you expect the membership to end and request written confirmation. Next, keep a single organised file (digital and physical) with the postal receipts, the copy of the notice, bank statements showing last payments and any replies you receive. , if the account has bolt-ons or linked products, ask in your notice for a reconciliation of each separately so there is no ambiguity about what is closed and what remains active. Most importantly, retain your postal evidence for at least 12 months following cancellation — many disputes arise well after you leave a service. These practices make escalation swift and give adjudicators a clean timeline to review.
What to do if charges continue after recorded cancellation
If you see further debits after a properly recorded registered-post cancellation, use the postal receipt as your primary evidence and raise the company’s complaints procedure referencing the cancellation proof. If the response is unsatisfactory or delayed beyond the provider’s own stated complaint timelines, present the evidence to the regulator or ombudsman indicated in the provider’s published complaints information; the registered-post evidence is the core exhibit in such cases. Keep your dispute file updated with dates and copies of any communication you receive so there is an auditable chain of what happened when.
Address to use for registered-post cancellation
When sending a registered-post cancellation, send it to the provider’s official postal contact or registered office as provided by the company. For the purposes of clear postal routing, one official postal address associated with the company is:Bridgewater House Finzels Reach Counterslip Bristol BS1 6BX England United Kingdom. Include any required account reference information so the provider can match your notice to the correct account. Retain the postal proof you receive.
What to do after cancelling Loqbox
Actionable next steps after you have sent registered-post cancellation: check your bank account over the next two billing cycles for any unexpected debits; request and retain a final account statement showing the balance at the effective cancellation date; review your credit report entries for the months following closure to confirm accurate reporting; and keep all documentation for future use. If anything is incorrect, use your registered-post evidence when raising the issue with the provider’s complaints process, and be prepared to escalate with the ombudsman referenced in the firm’s published materials if you do not obtain timely resolution. Finally, if you used a third-party postal dispatch service such as the one described earlier, keep its proof together with your own records so you have a single, complete file for any regulator or dispute resolution process.