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Cancel OURTIME
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Cancellation service #1 in Ireland
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ourtime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Ourtime: Simple Process
What is Ourtime
Ourtimeis a dating service aimed primarily at people aged 50 and over. It offers profile discovery, messaging and visibility features designed to help mature singles meet and build relationships. The service operates on a freemium model: basic access is free but messaging and full profile features require a paid subscription. Subscription options are offered in short, medium and longer terms, and memberships commonly renew automatically at the end of each paid period. This guide focuses on how Irish consumers can protect themselves and stop unwanted renewals by using registered postal cancellation as the single recommended method.
Key public information about subscription durations and billing is published on the app and help pages for the service and in app store listings, which show one-, three- and six-month premium options and state that paid passes renew automatically unless the renewal is stopped before the next billing date.
Subscription plans at a glance
The mainstream subscription packages that are commonly listed forOurtimeare one month, three months and six months. Promotional discounts sometimes apply for first-time buyers, while renewal often occurs at the full standard rate unless a special offer explicitly covers renewals. Use the table below as a reference for the typical price bands you may encounter; exact prices can vary by market and by promotional offer.
| Plan | Typical price (GBP) | Notes |
|---|---|---|
| 1 month | £39.99 | Short-term access, highest monthly rate |
| 3 months | £24.99/month (approx. £74.97) | Mid-term value with discount on monthly rate |
| 6 months | £19.99/month (approx. £119.94) | Best long-term value |
Pricing references are visible in app listings and independent reviews. The service sometimes offers trial or promotional periods that then roll into full-priced subscriptions.
Why people cancel
Many people choose to end a subscription for practical, emotional or financial reasons. Typical drivers are lack of matches, low-quality or inactive profiles, unexpected or recurring charges, a change in personal circumstances, or dissatisfaction with how the service operates. Some members use the service briefly to test it and then decide not to continue. For Irish consumers, unexpected automatic renewal charges are a frequent reason for cancelling, particularly where the renewal price is higher than an initial promotional price.
Customer experiences with cancellation
User feedback gathered from consumer review platforms shows recurring themes. Many reviewers praise matches and a small number report positive meeting experiences, but larger groups of reviewers report frustration linked to automatic renewals, difficulty stopping payment, and challenges obtaining refunds. Complaints often note delays in receiving replies from the service and frustration about account access problems around renewal events. The balance of public reviews on several well-known review sites shows a sizeable share of negative reports related to billing and cancellation friction.
Representative user statements, paraphrased to protect privacy, describe problems such as being charged after thinking a short-term test had ended, waiting for a response when asking for subscription termination, or having difficulty getting access to their account while money continued to be taken. These reports underline the importance of creating clear, documented evidence when a consumer decides to end a paid relationship with the service.
What works and what does not (from users)
What works: users who obtained clear records of delivery or receipt of their cancellation notice had stronger cases when disputing charges with payment providers. Those who kept copies of confirmation letters and any receipt slips reported faster resolutions with banks or card issuers.
What does not work: casual or informal notices with no proof of receipt, and relying on unrecorded verbal contact. Several reviewers say that informal methods did not prevent subsequent charges. These patterns suggest that the safest path is a documented, traceable cancellation method that leaves a formal record the consumer can rely on if a dispute follows.
Problem: unwanted renewals and weak evidence
A key problem is that subscription services frequently renew automatically and, when a customer later objects, the company may claim cancellation was not received in time. Many consumers do not keep durable evidence that proves when notification was given. Without that evidence, it becomes much harder to get a refund or stop further collections quickly.
Solution overview: registered postal cancellation
The safest cancellation approach for Irish consumers wishing to stop a subscription withOurtimeis to send a registered postal notice by recorded delivery to the service's postal address. Registered posting creates an independent, verifiable record that a notice was sent and, crucially, that it was received. This is the single cancellation route recommended throughout this guide because it produces evidence that can be used with card issuers, payment processors and consumer authorities if the service continues to bill after the cancellation date.
The postal address to use for registered cancellation is:Prins Hendriklaan 26, 1075 BD Parijs, Netherlands. This address is cited in cancellation guidance and in service listings used by third party cancellation services. Keep a copy of the registered-post receipt and any proof of delivery generated by the postal service.
What to include in your cancellation notice (principles only)
When preparing a registered postal cancellation notice, include information that clearly links the notice to your subscription without creating ambiguity. Useful elements are a clear statement of your intention to terminate the paid subscription, your name and the email or username you used for the account, the date you signed up or the date of the most recent renewal, and a request for written confirmation of the end date. Sign and date the notice. This list describes high-level principles only and is not a letter template.
Timing and legal considerations in Ireland
Irish consumer law and EU rules provide a 14 calendar day cooling-off right for many distance contracts and some service contracts. For services, the cooling-off period normally starts on the day the contract is agreed and lasts 14 days. If you are within a legal cooling-off window, you may be entitled to a refund for charges made during that period. For automatic renewals that extend a contract, new rules under recent regulatory updates and draft measures for subscription contracts are increasing protections for consumers, including clearer pre-contract information and obligations on traders to make cancellation simple. Keep records of everything and use registered post to create durable evidence.
New regulatory developments affecting subscription contracts and renewal notices are under discussion and draft changes are expected to bring stronger safeguards, including clearer obligations on traders to provide renewal information and notice. Consumers should watch for changes that may strengthen their rights to notice and refund on renewals.
What to expect after sending registered postal cancellation
After the service receives a registered postal cancellation, expect an acknowledgement or written confirmation in due course. If the provider continues to bill you after the end date stated in your notice, your registered-post proof is a central piece of evidence to use in a dispute with your payment provider or with a consumer protection authority. Keep the registered-post receipt, delivery tracking information and copies of any correspondence received from the service.
If the provider ignores the postal notice
If billing continues after your registered-post cancellation that shows the notice was received, you can escalate by contacting your card issuer or bank to dispute the charge and open a formal retrieval/chargeback process. Card schemes and banks usually have time limits for disputes, so act promptly. When you lodge a dispute, include copies of the registered-post receipt and proof of delivery, your payment evidence and any written confirmation or lack of response from the service. Many Irish banks allow consumers to open card disputes and request provisional credit while the case is investigated.
Practical tips and safeguards (high level)
Use registered post so you have proof of both sending and receipt. Keep copies of the cancellation notice and all receipts. Note relevant dates: the date you sent the notice, the date the postage receipt shows it was accepted, and the date the carrier marks it as delivered. If you receive written confirmation of cancellation, retain it along with your bank statements showing termination of future payments.
Do not rely on informal, unrecorded contact. Registered post is evidence other methods usually do not produce, and it is often decisive in disputes over renewals.
To make the process easier, consider a service that handles registered sending for you. Postclic offers a solution where you do not need a printer or to leave home. It prints, stamps and sends your letter on your behalf using registered or simple post. The service provides ready-to-use templates for many cancellation needs, including subscriptions, and delivers with return receipt and legal value equivalent to physical sending. This can save time and gives you a full set of documents and proof of delivery for your records.
Note: Postclic is one option to reduce friction when you need to produce a registered-post record and to ensure your notice is sent in a legally robust way.
Legal remedies and escalation in Ireland
If registered-post proof shows you cancelled correctly but charges continue, you can escalate in stages: dispute with your card issuer, ask the payment processor to investigate the debit, and lodge a complaint with the national consumer authority if necessary. The Competition and Consumer Protection Commission and relevant financial services regulators have complaint procedures and guidance for unfair or misleading subscription practices. Provide them with all documentation, including the registered-post proof and bank statements. Public sources recommend acting quickly because banks and card networks often have time limits for chargeback requests.
| Action | Purpose |
|---|---|
| Send registered postal notice | Creates legal evidence of cancellation |
| Keep delivery proof | Supports disputes with banks and authorities |
| Open a card dispute if billed | Seeks provisional credit and refunds |
| Complain to consumer authority | Escalates unfair practice claims |
Privacy and data deletion questions
Under data protection rules, you may also ask the provider to remove personal data once your subscription and any legitimate billing issues are settled. When making a data deletion request, keep a copy of the registered-post proof. If you experience resistance, include data protection complaints in your escalation plan. The registered-post record supports both contractual and data protection claims.
Common pitfalls and how to avoid them
- Avoid relying on unverified or casual communication—use registered post.
- Do not delay: note deadlines for cooling-off or renewal and send your registered-post notice in good time before the next billing date.
- Keep neat, dated records of payments and correspondence.
- Keep copies of any reply from the provider that confirms the cancellation date; if the provider does not respond, your registered-post evidence becomes more important when dealing with your bank or a regulator.
How the law helps you
Irish and EU consumer rules provide a 14-day cooling-off right for many service contracts concluded at a distance. For subscription contracts, regulators are strengthening rules to require clearer pre-contract information and fairer renewal practices. If a trader fails to give required pre-contract information, statutory rules sometimes extend cancellation periods, giving consumers more time to act. These protections strengthen an Irish consumer’s position when challenging a disputed renewal or asking for a refund. Use registered-post evidence to demonstrate your exercise of legal rights in any dispute.
Evidence checklist (what will help you if a dispute follows)
Keep the registered-post receipt and any proof of delivery. Retain bank statements showing the charge and dates, copies of the cancellation notice (personal copy), any reply you receive, and a concise timeline of events. This evidence package is what banks and consumer authorities will expect when you ask for a refund or file a complaint.
What to do after cancelling Ourtime
Once you have posted your registered cancellation and retained the proof of delivery, watch your bank account for further charges for one billing cycle. If you see another charge, contact your bank or card issuer promptly to begin a dispute or chargeback, and provide the registered-post evidence. If the provider acknowledges the cancellation, keep that confirmation with your records. If you need more help, take your case to the national consumer authority with your full evidence pack. This gives you a formal path to challenge continued billing and to seek refunds.
Remember: sending a registered-post cancellation is the action that creates the strongest, most widely accepted record. Keep all documents tidy, dated and ready to submit to your bank or the consumer authority if needed.