Serviço de cancelamento N.º 1 em France
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Superprof.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Superprof: Easy Method
What is Superprof
Superprofis an international platform that connects students and tutors across a wide range of subjects, from academic grinds to music, languages and sports coaching. The platform operates in Ireland with a local Student Pass that gives users access to contact tutors and arrange lessons; tutors set their own hourly rates and lessons are paid directly to tutors in most cases. The Student Pass in Ireland is commonly quoted at €39 per month and is described by the company as the fee that gives a student unlimited access to contact tutors on the platform.
Why people use Superprof
People chooseSuperproffor its large tutor pool, subject variety and flexibility: you can find local in-person tutors or tutors who teach remotely, compare hourly rates and often receive a first lesson free. For parents and students in Ireland, the service promises a quicker way to locate specialist help for exam preparation and skills development, and actual hourly rates for tutors vary significantly by subject and location. Reports and press coverage show rising demand for private tuition in Ireland and growing numbers of users on platforms like Superprof.
Why people cancel
Cancellations happen for many reasons: someone has found a permanent tutor, lessons are no longer needed, the subscription fee is seen as poor value, or there is dissatisfaction with the platform experience. , common triggers include unexpected recurring charges, difficulty managing the subscription, or a desire to transfer tuition arrangements off-platform. Some users also express concerns about value for money when tutors request direct payments for lessons to platform access fees.
Customer experiences with cancellation
Users who have shared feedback about cancelling or trying to cancel theirSuperprofStudent Pass report a mix of outcomes. Many users say they successfully ended their subscription without dispute once they followed a clear process. Other users report frustration about unexpected charges, perceived lack of clarity around activation and renewal, and slow or unsatisfactory responses when seeking assistance. Trustpilot and similar review sites show both positive endorsements for successful tutoring matches and negative experiences linked to billing and customer support. Common user advice emerging from these reviews is to act early, keep documentary proof of the cancellation request and to monitor bank statements for any subsequent charges.
What users say works and what doesn't
From consumer reports and reviews in the Irish market, the most effective approaches mentioned by users are proactive action before renewal and maintaining clear records. Users report that late cancellations or failure to cancel before a billing cycle can lead to another monthly charge. Problem areas cited include unexpected activation of the Student Pass when a tutor accepts a request and limited clarity in some communications about when billing begins. Positive experiences often tie back to clear communication with the platform and prompt follow-up where necessary.
Common problems when cancelling a subscription
When cancelling subscriptions like a Student Pass, consumers typically face three recurring problems: unclear renewal timing, lack of reliable proof of cancellation, and slow or contested refund handling. These problems can be magnified when the subscription is cross-border or managed by an international platform. Knowing your rights and choosing a cancellation method that creates durable legal evidence are the two main ways to reduce risk.
Legal background and your rights in Ireland
Under Irish consumer law, distance contracts and service contracts normally include a 14‑day right to cancel after the contract is concluded. The Consumer Rights Act 2022 and associated guidance explain that, for services, the cooling-off period is typically 14 days from the date the contract is formed; if consumers are not properly informed of their right to withdraw, this period can be extended. A trader must supply key pre-contract information, and failure to provide that information can strengthen a consumer’s position if a dispute arises. These statutory protections apply in many typical online subscriptions and apply to customers resident in Ireland when they buy services from another Member State.
How these rights affect a Superprof subscription
Because theSuperprofStudent Pass is a continuing service subscription, the 14‑day cooling-off protection for services is relevant at the moment the subscription contract is concluded. If you cancel within the applicable cooling-off period, you may be entitled to a refund for that subscription period subject to the normal legal rules. Beyond that window, the consumer protection framework still requires that the trader provide clear pre-contract information about renewal and fees, and failure in that duty may give the consumer additional remedies.
Why registered postal mail is the safest method
When a cancellation is contested, courts and dispute handlers look first to reliable, time-stamped evidence that a cancellation request was made and received. Usingregistered mailcreates an independent, traceable record of posting and delivery that is routinely accepted as legal proof in many jurisdictions. Registered mail is a strong way to protect your rights when you request cancellation of a subscription that charges recurring fees.
Registered postal delivery gives you two key legal advantages: a reliable date stamp proving when the request was sent and documentary proof of receipt at the addressee address. These two facts reduce the risk that the platform can claim it was never notified or that the notice arrived after renewal. For Irish consumers dealing with an EU trader, those records are highly valuable if you later have to point to the date you asked to terminate the service.
| Plan | Price (Ireland) | Main features |
|---|---|---|
| Student Pass | €39 / month | Unlimited access to contact tutors; book lessons; tutor fees paid separately |
How to prepare before sending a registered cancellation
Before you send a registered cancellation notice, check your records so you can make a clear statement of the facts without creating a detailed template in the text. Important general elements you should ensure are present include clear identification of the subscriber (your name), reference to the service or subscription you want to end, the relevant account or subscription reference if you have one, and an unambiguous statement that you are terminating the subscription from a specific date. Keep copies of everything you send and the registered-post proof you receive. Do not include sensitive information that is not necessary for identification.
Timing and notice periods
Timing matters. If your subscription renews on a monthly cycle, aim to have your registered notice posted so it is delivered well before the renewal date. If you are within the statutory cooling-off period, make sure the registered-post delivery date falls within that period. If you miss a renewal date, you may still be able to seek a refund if the platform breached its information duties, but having documentary proof that you tried to cancel before or shortly after a renewal strengthens your position.
What to expect after sending registered mail
Once registered postal delivery shows that the trader received your notice, expect an administrative response. Platforms commonly process cancellations within a reasonable time; if you receive a confirmation, retain that confirmation. If you do not receive confirmation and the platform later charges you, you will rely on your registered-post proof and bank records in any dispute. Bank chargebacks and consumer complaints are options available if charges repeat after a documented valid cancellation, but these remedies should be used if administrative resolution fails.
Practical examples and synthesized customer tips
From Irish user reports, the best practical habits to reduce friction are: act early, keep dated records, verify the billing cycle so you post with time to spare and keep copies of the registered-post receipts. Many users who had billing disputes resolved in their favour relied on dated, tracked postal evidence. Users also stress monitoring bank statements in the months after cancelling to spot any repeat charges early.
| Service | Access model | Typical cost model |
|---|---|---|
| Superprof | Subscription to contact tutors + tutors set hourly rates | Monthly Student Pass + tutor fees paid to tutor |
| First Tutors | Search and contact tutors; no mandatory platform access fee in many cases | Fees set by tutors; platform policies vary |
| Tutorful / local agencies | Marketplace or agency-managed lessons | Fees set per lesson; agency or commission may apply |
Dealing with refunds and disputed charges
If a platform continues to take payments after you have a registered-post proof of cancellation, your evidence will be central in securing a refund. First, gather the proof of posting and proof of delivery. Then, if the platform does not reverse an erroneous charge, you may have three practical routes: dispute the charge through your card issuer or bank, file a complaint with the relevant consumer authority, or seek remedies through small claims procedures. Each route has its own rules and deadlines; acting promptly improves outcomes.
Irish law and consumer guidance require traders to refund amounts promptly where cancellation rights apply. If the trader fails to comply, consumers in Ireland can escalate to the Competition and Consumer Protection Commission or use the European dispute resolution channels for cross-border trade. Keep in mind that some remedies require that you first show you attempted to resolve the matter with the trader; registered-post proof of your cancellation request is often the most persuasive evidence.
To make things easier: practical tools for sending registered mail
Many consumers find the formalities of sending registered-post letters stressful, particularly when they lack a printer or cannot visit a post office during working hours. To make the process easier, consider using a secure letter-sending service that handles the printing, stamping and registered posting for you while still producing the legally valuable paper trail that registered delivery provides. These services typically offer ready-to-use templates that you can adapt, and they return postal tracking and delivery evidence for your records.
To make the process easier... A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
What to do if you are charged after cancellation
If you see another subscription charge after your registered postal cancellation has been delivered, do not ignore it. Immediately collect all relevant documentation: your registered-post proof, subscription invoices, bank statements showing the charge and any correspondence. Use your bank’s dispute processes and keep copies of your submissions. If those steps do not resolve the issue, lodge a formal complaint with the national consumer authority and consider small claims court if the sum justifies it. Keep your expectations realistic: administrative processes take time, but persistent, documented escalation usually succeeds for consumers with clear evidence.
Tips from a consumer rights expert
As a consumer rights specialist with extensive experience, I recommend always using a cancellation method that leaves a clear, time-stamped record when a recurring payment is at stake. Registered-post delivery is the preferred approach because it creates evidence that is simple to verify. Keep your records organised: photograph or scan the registered-post receipt, take screenshots of account pages showing renewal dates and charges, and save bank statements. If you suspect that pre-contract information was inadequate or misleading, note down the exact statements and dates you saw them and raise the point with the consumer authority as part of a formal complaint. Persistence and documentation win disputes more often than immediate confrontation.
What to do after cancelling Superprof
After you have sent a registered cancellation toSuperprofat the official address below and have proof of delivery, monitor your account and bank statements over the next two billing cycles. If no further charges appear and you receive a confirmation, file those confirmations with your records. If a charge does appear, use the documented proof of cancellation to open a dispute with your card issuer and lodge a complaint with consumer authorities if needed. Keep the following address for registered-post delivery:42-44 rue Alexandre Dumas, 75011 Paris, France. This is the official postal address to which formal notices can be sent.
Finally, if you choose to return to the market for tuition, make a fresh comparison of alternatives and look for flexible arrangements that minimise unnecessary recurring fees. Use the records from your recent experience to make an informed decision about whether a subscription model suits your needs in the future. Good documentation and early action protect your rights and make cancellation disputes far less stressful.