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Oculus

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Cancel Oculus Supernatural Subscription | Postclic
Oculus
Merrion Road
D04 X2K5 Dublin Ireland
support@oculusvr.com
Cancellation of Oculus contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Oculus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Oculus
Merrion Road
D04 X2K5 Dublin , Ireland
support@oculusvr.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

How to Cancel Oculus: Easy Method

What is Oculus

Oculusis the brand name historically used for the consumer virtual reality headsets and ecosystem now operated by Meta Platforms under the Meta Quest family. The hardware and store let users run VR apps, games and subscription services such as fitness apps, game libraries and premium experiences. Users in Ireland commonly access a mix of first‑party and third‑party subscriptions through their headset and companion app; these subscriptions can be monthly or annual and can include titles such as the Supernatural fitness service and the Meta Horizon+ game subscription.

Subscription models and who bills you

Subscriptions available on the Oculus/Meta Quest platform are offered in two ways: platform subscriptions created and billed by Meta for game libraries and store services, and third‑party subscriptions that operate inside apps such as fitness or mindfulness services. Pricing and billing models differ by subscription. Below you will find the common subscription names, typical price ranges and what users most often encounter when subscribing in the Irish market.

ServiceTypical monthly priceTypical annual priceNotes
Meta Horizon+(formerly Meta Quest+)€7.99 / US$7.99 approx.€59.99 / US$59.99 approx.Rotating curated games each month; access while subscribed. Regional pricing varies.
Supernatural(VR fitness app)US$9.99–US$19.99 reported; many sources show US$9.99 in recent pricing adjustmentsUS$99.99–US$199.00 reported; discounts and legacy annual offers existThird‑party subscription sold through the app; price has changed over time and may be promoted at different rates.

Pricing shown above is representative and sourced from reporting and platform announcements. Always check current pricing before subscribing because offers and local currency conversions can change.

Customer experiences and common issues in Ireland

Users in Ireland report a mixed experience when subscribing and attempting to cancel subscriptions attached to their headset. Common themes from community feedback include difficulty locating subscription records, unexpected renewals, confusion about which party billed a charge, and frustration when billing used platform credit instead of a preferred card. Many users describe delays in getting refunds after disputed charges and inconsistent messaging about where to send a cancellation request. These patterns appear repeatedly in public forums and community threads.

Representative paraphrased feedback from real users includes accounts of: ongoing charges despite believing a trial was cancelled; platform credit being used unexpectedly for renewals; and long waits when attempting to resolve refunds. These are practical problems that affect the timing and legal footing of a cancellation. Listing these experiences is useful because they explain why a documented, verifiable cancellation route is the safer option for Irish consumers.

What works and what fails

What works: clear, dated, documented notifications that the subscriber sent a cancellation request and the provider received it. What fails: memory alone, undocumented advice and informal messages with no legal value. , the most robust cancellations are those that leave a legal paper trail and a verifiable date of receipt at the company’s local operating address. Community reports back this lesson—customers who keep evidence of a delivery or receipt are far more successful at obtaining refunds or stopping renewals when disputes arise.

Why people cancel subscriptions to Oculus apps like Supernatural

People cancel for many reasons: changed fitness goals, budget pressure, tool overlap with other apps or gyms, dissatisfaction with content, or unwanted automatic renewals. Some cancels are triggered by billing errors or repeated charges. When a subscription is billed repeatedly without clear reminders, users often feel trapped and seek to cancel quickly. Because these issues are common, knowing the right cancellation pathway and keeping evidence is essential.

Legal context and consumer rights in Ireland

Irish and EU consumer law provide protections that are important when cancelling subscriptions. Consumers typically have a 14‑day cooling‑off right for distance contracts, though that right can be modified when digital content is accessed immediately and the consumer gives explicit consent to start the service. Recent regulatory changes in the UK and EU sphere have also focused on clearer renewal reminders and easier termination rights for subscription contracts. Irish guidance emphasises that consumers should retain proof of any cancellation request and contact their bank if unauthorised charges persist. The evolving Digital Markets, Competition and Consumers rules add further protections around reminders and cancellation information that traders must supply.

Because regulatory detail can affect outcomes, consumers who believe their rights have been breached can raise complaints with the national authority or seek remedies through their bank. Irish guidance from consumer protection bodies explicitly recommends keeping written proof of cancellation attempts and using channels that create that proof.

Key legal takeaways for Irish consumers

  • Cooling‑off rules often give you at least 14 days to change your mind after signing up to a distance contract, though immediate access to digital content can alter this.
  • Traders have duties to deliver clear pre‑contract information and renewal reminders; failing this strengthens a consumer’s right to cancel without penalty.
  • When disputes happen, banks and complaints bodies are standard escalation routes; documented proof of requesting a cancellation strengthens your position.

These core principles shape practical cancellation choices and the legal remedies available if a subscription continues after you have asked for it to stop.

Why registered postal mail is the recommended cancellation method

Registered postal mail provides a dated, independently verifiable record that a cancellation notice was sent and received at the company’s address. This is crucial when a subscription is operated through a platform where billing and customer records are complex. Using registered postal mail makes your cancellation request a documented legal act with tangible evidence of delivery, which strengthens arguments for refunds or stop orders if a supplier disputes receipt. Community experience shows providers take documented, delivered notices far more seriously in disputes.

The only cancellation pathway recommended here is registered postal mail. That route is the most defensible in Irish law when the dispute reaches complaint handlers or a bank, because it ties a clear action and date to your request. Registered mail also typically produces a return receipt or tracking record equivalent in evidential weight to other formal written communications. So, for consumer protection, registered mail is the single method this guide endorses.

How to craft an effective cancellation notice (principles only)

Cancellations must be clear, identify the subscription you want to end, and let the supplier know you expect confirmation. Include personal identifiers the provider will recognise, such as the account name and transaction date, and ask for written acknowledgement of termination. Keep copies of everything you send and the registered mail receipt. These are general principles; do not assume informal or undocumented statements will protect you. The more precise and traceable your notice, the stronger your position if a charge is disputed later.

Timing and notice periods

Be aware of any minimum term you agreed to and the renewal date. If you aim to stop an upcoming renewal, send your registered letter allowing enough time for it to be delivered and processed before the renewal date. For cooling‑off disputes or immediate‑access situations, the date of delivery can determine if you fall within a statutory period. Because billing cycles vary, acting early and keeping proof is the safer path.

SubscriptionTypical renewal timingWhy timing matters
MonthlyEvery month on the billing dateDeliver your cancellation before the billing date to prevent the next charge.
AnnualOnce per year on anniversary dateDeliver cancellation with time for the provider to receive and process it before the renewal deadline.

What to expect after sending registered mail

After the provider receives a registered cancellation notice, you should expect written confirmation of termination. If confirmation does not arrive within a reasonable time and charges continue, escalate the matter to your financial institution and to consumer protection authorities. Keep the registered mail receipt as proof that you gave notice on a specific date; this is the core evidence consumer bodies rely on to resolve disputes.

Practical tips to protect yourself when cancelling

Do not rely on memory. Use the registered mail evidence to record the date you exercised your right to terminate. Where possible, match the account name and billing reference used on statements to the identifiers in your cancellation notice. Retain everything—proof of purchase, invoices, bank statements and the registered mail receipt—because these documents form the record you may need later. Community feedback indicates these steps materially improve the chances of a swift resolution.

When a provider continues to take payments after you have sent written notice by registered mail, contact your card issuer about a charge dispute or chargeback. Banks will usually ask for proof you attempted to cancel; the registered mail receipt and your copy of the notice are the strongest evidence to produce. If a negotiated solution is not forthcoming, a formal complaint to the national consumer authority is the next step.

Using Postclic to simplify a postal cancellation (practical option)

To make the process easier, consider a trusted service that sends registered or simple letters on your behalf. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Using such a service can remove practical barriers—no need for a home printer or a trip to the post office—while still producing the legal proof of delivery that consumers need. Place this option in your toolkit as a convenience for executing a registered mail cancellation to the company address provided below.

Address to use for registered postal cancellation

For subscriptions where the local operating entity is Meta’s Irish office, send any registered postal cancellation to the official local address:Meta Platforms Ireland Ltd.Merrion Road Dublin 4 D04 X2K5 Ireland. Use that address as the destination for a registered cancellation notice intended for Meta‑operated billing or platform services. Keep your own copy and proof of posting.

Note: for third‑party apps, you may need the local operating address of the app publisher. Where the publisher is not local, sending registered mail to the local platform operator’s address can still be the most effective way to record a date of request in your dealings with your bank and consumer authorities. The local Meta address above is the standard contact point for platform operator matters in Ireland.

Common pitfalls to avoid

  • Relying on informal verbal promises with no proof.
  • Waiting until the last day to send a cancellation so the provider can claim it arrived too late.
  • Not matching the account details in your notice with the details shown on billing statements.

Avoiding these common mistakes improves the chance your cancellation is effective and reduces the risk of future billing disputes.

Customer feedback summary and best practice lessons

Community feedback in Ireland and international forums emphasises three consistent lessons: (1) keep documentary proof, (2) use a cancellation route that produces independent evidence of delivery, and (3) act early rather than late before a renewal. Customers who followed those rules generally reported smoother outcomes and quicker refunds where appropriate. Reports showing unresolved cases typically involve unclear evidence or late attempts to cancel. These patterns are repeated across threads discussing Supernatural and platform subscriptions.

How consumer bodies view automatic renewals and cancellations

National authorities expect traders to make renewal terms transparent and to provide effective cancellation means. If a trader fails to meet these obligations, the consumer can cite the lack of proper pre‑contract information and ask for remedies. Documented registered postal notices are especially persuasive when arguing that a merchant did not provide adequate refund handling or clear renewal notices. Consumer agencies routinely advise customers to collect and preserve delivery evidence when making cancellation claims.

What to do after cancelling Oculus

After your registered postal cancellation is delivered, track card or account statements closely for at least one billing cycle. If a renewal charge appears after documented cancellation, provide your bank with copies of your registered delivery receipt and your cancellation notice and ask for a charge dispute. If the provider does not recognise your cancellation, raise the issue with the national consumer authority citing your delivery proof and any failure to provide clear renewal information. Keep monitoring your statements periodically and keep subscription identifiers in a secure file for future reference.

If you need further help, you can prepare the documented evidence described above before seeking escalation. This includes a copy of the registered cancellation notice, the registered mail receipt, the date of delivery, the billing record and any replies you did receive. That file is the starting point for a formal complaint to your bank or to consumer authorities, and it is the most efficient way to support your claim.

Important contacts (for reference): Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, D04 X2K5, Ireland. Keep this address for any registered postal cancellations that relate to platform billing or platform operator responsibilities.

FAQ

Oculus users in Ireland can access two main types of subscriptions: platform subscriptions created and billed by Meta, such as Meta Horizon+ (formerly Meta Quest+), and third-party subscriptions that operate within specific apps, like the Supernatural fitness app. Meta Horizon+ offers a rotating selection of curated games for a typical monthly price of €7.99 or an annual fee of €59.99. In contrast, Supernatural's pricing can range from US$9.99 to US$19.99 monthly, with annual costs reported between US$99.99 and US$199.00, depending on promotions.

To cancel your Oculus subscription, you must send a cancellation request via postal mail. Ensure that your request includes your account details and is sent to the appropriate address specified in the subscription terms. This method is the only accepted way to cancel your subscription.

The Meta Horizon+ subscription provides users with access to a rotating selection of curated games each month. Subscribers can enjoy these games as long as their subscription is active. The service is designed to enhance the gaming experience on the Oculus platform, allowing users to explore new titles regularly.

Yes, some subscriptions on the Oculus platform may offer discounts for long-term commitments. For instance, while the Meta Horizon+ subscription is priced at €7.99 monthly, the annual subscription is available at a reduced rate of €59.99. Similarly, Supernatural may have legacy annual offers that provide significant savings compared to monthly billing, so it's advisable to check the app for current promotions.

Before subscribing to the Supernatural fitness app, consider the pricing structure, which can vary between US$9.99 and US$19.99 monthly. Additionally, be aware of the potential for promotional pricing and discounts for annual subscriptions, which can range from US$99.99 to US$199.00. It's also important to assess your fitness goals and whether the app's offerings align with your personal preferences for workouts and fitness experiences in virtual reality.