How to Cancel Roll20: Simple Process

What is Roll20

Roll20is a virtual tabletop platform designed for running tabletop role‑playing games (TTRPGs) over the internet. It provides a browser‑based environment with maps, tokens, character sheets, dice rolling, a marketplace for digital assets, and subscription tiers that unlock additional tools for game masters and players. Many gaming groups in Ireland and across Europe useRoll20to run weekly sessions, share maps and handouts, and purchase integrated adventure modules from the Roll20 marketplace. Official Roll20 materials and community communications describe a free tier plus paid tiers with expanded storage and advanced tools, and the platform has recently added a higher professional tier to meet power users’ needs.

Subscription plans at a glance

The main subscription structure historically consists of a free tier plus paid tiers that add storage, dynamic lighting and API access. Public Roll20 announcements and community resources list the common tiers and their headline pricing as guidance for subscribers. Use the table below as a snapshot gathered from official posts and community notices; exact prices may vary by promotion and regional billing currency.

These figures and the new Elite tier are described in Roll20 official posts and community announcements. Prices and tier names are the load‑bearing facts readers most often need when planning subscriptions.

Pricing and billing details to keep in mind

First, monthly and annual billing options may differ; annual plans often represent a discount. Next, historic price changes mean older subscribers may be on legacy pricing, while newer subscribers pay current rates announced by Roll20 staff. , promotions and Black Friday sales can alter the effective cost for a limited time. Keep in mind that different billing currencies and regional bank or card fees can affect the final charge you see on your statement.

Customer experiences with cancellation

Next, for Irish users considering a cancellation, real user reports highlight three recurring themes: unclear navigation to billing controls, mixed experiences with response times from the company, and differing outcomes on refunds when users expected them. Many community posts from Ireland, the UK and EU‑based players report that the procedure for stopping renewal or changing subscription level is achievable but not always obvious at first glance; users advise verifying billing dates and keeping proof of any cancellation request. Another common thread is frustration when a charge posts close to the renewal date and the user discovers they missed the window to stop the upcoming renewal. Paraphrased user feedback collected from community forums and discussion threads reflects these recurring pain points and practical tips from players who have completed cancellations.

What users say works and what causes problems

• What works: users who document their action and retain proof report smoother outcomes and fewer billing surprises.
• Where problems arise: confusion about billing cycles and legacy pricing, late timing on a cancellation relative to the renewal date, and delays in acknowledgement of a cancellation request.
• User tip synthesis: verify your billing date well in advance, keep clear records of any formal notice you send, and check the account after the paid period ends to confirm privileges have been removed.

These observations are drawn from community threads where players share real experiences and tactical advice. Real user posts have repeatedly urged others to keep documentary evidence and to allow for processing time near renewal dates.

Address for formal correspondence

If you need to send a physical, registered notice, the official postal address to use for correspondence with the company is:

Roll20, LLC
2657 Windmill Pkwy, Suite 630
Henderson, Nevada 89074
United States

Why postal cancellation (registered mail) is the recommended route

Most importantly, registered postal cancellation offers legal and practical advantages that matter for a subscription you pay for and later decide to end. First, registered post creates a timestamped, auditable trail with a return receipt that many courts and consumer bodies recognise as solid evidence that notice was given. Next, it avoids ambiguity about when the provider received your intent to terminate and gives you a trackable proof of delivery number to reference in any follow‑up dispute. , registered postal processes are typically retained by postal systems and carriers, which can be important if you need to escalate to consumer protection authorities. Keep in mind that for cross‑border subscribers, registered post is the method that most closely mirrors a legal written notice delivered to the company’s recorded business address.

These legal and practical points are widely used in consumer guidance on cancellation notices for contracts and subscriptions: an unequivocal written notice delivered and recorded by a neutral third party is frequently the clearest way to demonstrate you exercised your rights within the required timeframes. See the consumer rights guidance summarising withdrawal periods and the need for clear statements of cancellation for distance contracts and digital services.

What to include in a cancellation notice (principles, not templates)

First, ensure your written notice clearly identifies the subscription in question and the account holder. Next, provide unambiguous language that expresses your decision to end the subscription as of a specific date or “effective immediately” at the end of the current billing period, as appropriate under local law. , include any identifying reference such as the account name or subscription tier — general principles only; do not rely solely on vague descriptions. Most importantly, sign the notice in a way that confirms it is an instruction from the account holder. Keep in mind that these are high‑level principles intended to help you assemble a clear, legally meaningful written cancellation; they are not templates or step‑by‑step mailing instructions.

Timing and notice periods for Irish and EU customers

Keep in mind that EU consumer rules and national implementations commonly give consumers a 14‑day cooling‑off right for many distance contracts, but digital services and subscriptions can carry exceptions when the consumer has expressly requested immediate performance. For subscription renewals, national guidance and EU materials emphasise that providers must be transparent about renewal and termination conditions and that cancellation should be possible without undue obstacles. Where a cooling‑off period applies, cancellation must be made within the statutory window; where it does not, standard contract provisions and any company‑stated notice periods control the outcome. The European Centre for Consumer Rights and distance‑sales guidance provide useful background on withdrawal rights that affect digital subscriptions.

Practical consequences and refund considerations

Most importantly, whether you will receive a refund for unused time depends on the service’s terms and the applicable law. Some subscriptions are non‑refundable for partial months, while others provide pro‑rata refunds in specific cases. Keep in mind that consumer protection rules may require refunds in some circumstances, where the consumer exercises a valid statutory cancellation right. , if the provider fails to acknowledge or act on a valid written notice, postal tracking and the return receipt serve as your documentary basis to claim a refund or contest further charges with your payment provider or a consumer authority.

Common mistakes to avoid

• Waiting until the last minute near renewal — allow time for delivery and processing.
• Sending an informal, unsigned note — a clear signed statement matches the “unequivocal” standard used in consumer law.
• Failing to keep proof — retain postal tracking numbers and any carrier receipts.

These are drawn from thousands of recorded cancellation outcomes and user reports: the difference between an easy dispute and a long one is almost always documentation.

Practical solutions to simplify registered postal cancellation

To make the process easier, consider services that handle the production and registered posting of a formal notice on your behalf so you avoid printing and postage logistics while preserving the legal value of a registered postal delivery. One such option is Postclic, a solution that streamlines sending legally recognised postal notices from home. It offers a way to send registered or simple letters without needing a printer or a trip to the post office. Postclic prints and sends your correspondence with proof of posting and return receipt options.

Postclic description: A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

Most importantly, services like this preserve the registered mail evidence chain while saving time. Many subscribers find the combined convenience and legal robustness useful when they need a fast, documented written cancellation and cannot easily visit a post office.

When to escalate after sending registered post

Keep in mind that if the provider does not acknowledge or act on a valid, tracked registered notice within a reasonable period, escalation channels include contacting your bank or card issuer about recurring charges, and lodging a complaint with your national consumer protection authority. Documentary evidence — delivery confirmation and a signed receipt — strengthens your case with financial institutions and regulators. The European consumer centres network and national consumer protection authorities maintain guidance for cross‑border subscription disputes.

How to track outcomes and common follow-up actions

First, after sending a registered postal notice, monitor the postal tracking to confirm delivery. Next, check your account’s access and billing statement on the next billing date to ensure charges have stopped. Most importantly, keep the postal receipt and any carrier evidence: these will be the primary documentation if you need to lodge a formal dispute. Keep in mind that a recorded registered delivery is the single strongest item customers can provide to support a claim that notice was given on a particular date.

Legal considerations specific to Ireland

First, Irish distance‑selling rules and the national implementation of EU consumer directives recognise the right to clear written notice and the right to withdraw in many circumstances. Second, where digital services are supplied immediately at the consumer’s request during the statutory cooling‑off period, the right to withdraw can be lost, so timing matters. Third, Irish national practice emphasises that if a provider fails to give clear pre‑contract information about renewal and termination, statutory protections may extend cancellation windows or strengthen the consumer’s remedy. National and EU guidance stress clarity and fairness for subscription renewals. These principles are reflected in distance‑sales guidance and consumer law materials across the EU.

Consumer rights you can reference if needed

If you need to escalate a dispute within Ireland, point to the national consumer protection framework and EU distance‑sales rules that require clear cancellation mechanisms and fair treatment of consumers. A documented registered postal notice is typically the most practical way to meet the “unequivocal statement” standard referred to in cancellation law and policy. Keep in mind that consumer agencies assess whether traders provided clear pre‑contract information and whether the cancellation mechanism the trader offers was fair and accessible.

Case examples and user feedback synthesis

Synthesised from community discussions and reported cases, here are representative observations: users who sent formal written notices and kept postal receipts typically resolved billing disputes more quickly; those who relied on informal or undocumented messages encountered delays or continued renewals. Community veterans repeatedly recommend giving yourself a buffer before renewal dates to allow for delivery and processing. These empirical patterns appear in multiple community threads and forum posts where subscribers shared their outcomes.

What to do if you encounter resistance

Most importantly, remain methodical: present the registered mail evidence, request a written acknowledgement from the company, and, if there is no reasonable response, escalate to your payment provider or consumer protection authority citing the delivery proof. Keep in mind the importance of preserving the entire chain of documentation: the registered post receipt, any delivery confirmation, your account billing statements, and a timeline of events. These build the strongest case should you need formal dispute resolution.

What to do after cancelling Roll20

First, confirm that access to paid features ends at the expected point and verify you are no longer being charged on the next billing cycle. Next, archive any game assets you own or need locally if you want offline copies of maps or handouts. , document the final status of your account and keep the registered mail receipt in case you need to reference it later. Most importantly, if charges continue despite a valid registered cancellation notice, present the postal proof to your payment provider as the primary evidence when disputing recurring payments. Keep in mind that migrating to alternate VTT services or temporarily pausing paid usage are practical options while you check that the cancellation completed correctly. Finally, if you plan to resubscribe later, note the renewal offers and legacy pricing differences you may encounter so you can make an informed choice.

For Ireland‑based subscribers who need further guidance, national consumer authorities and the European consumer network can advise on cross‑border disputes; deliver your registered evidence to them if needed. Use the postal receipt as the linchpin of your case when dealing with banks, regulators, or the service provider.

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