Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Shadow
42 Av. de la Prte de Clichy
75017 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shadow service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Shadow: Simple Process
What is Shadow
Shadowis a cloud-based Windows PC service that delivers a full remote desktop optimized for gaming and high-performance applications. Users subscribe to a monthly plan to access a dedicated virtual machine with GPU, CPU, RAM, and storage configured by tier, allowing games and demanding software to run on modest local hardware. Shadow markets plans by region and device compatibility, subscriptions are commonly offered with no long-term commitment and with monthly billing; pricing tiers include entry-level options for 1080p, mid-level for higher frame rates, and high-end plans for 4K and enthusiast workloads. The platform positions itself as an alternative to buying a new PC when the main expense is the ongoing subscription cost compared to hardware depreciation and upgrade cycles.
Subscription plans at a glance
, plan choice is the first decision that affects ongoing household or business expense flows. Shadow's published tiers typically include an introductory Boost/Boost Classic option, a Neo (or Ultra) mid tier, and a Power (or Infinite) high-performance tier. Prices and names vary by market and promotions, but the relative trade-offs are roughly: lower monthly fee with limited GPU power and storage; mid-tier for general gaming and content work; high-tier for 4K, VR, and professional workloads. Use the table below for a quick comparison Shadow's regional listings for the UK/EU market.
| Plan | Typical monthly price (region dependent) | Key specs |
|---|---|---|
| Boost Classic | ≈ £19.99 / month | ~12 GB RAM, 256 GB SSD, RTX-class features for 1080p |
| Neo / Ultra | ≈ £28–33 / month | ~16 GB RAM, 512 GB SSD, RTX 4060-class performance for 1440p |
| Power / Infinite | ≈ £40–50+ / month | ~28+ GB RAM, 512+ GB SSD, high-end GPU for 4K / VR |
Why users pick Shadow
, the subscription model targets users who want immediate access to capable hardware without capital expenditure. a mid-range gaming PC can cost several hundred to over one thousand pounds or euros, Shadow's monthly fee can be appealing for short-term needs, temporary high-demand workloads, or as a way to delay purchasing new hardware. From a total cost perspective, the break-even horizon depends on usage intensity: for heavy daily use, owning hardware can become cheaper over 18–36 months; for sporadic or travel-heavy use, subscription makes practical sense.
Customer experiences with cancellation
cancellation experiences strongly influence perceived value, I reviewed customer feedback in Ireland and English-language communities to identify patterns. Sources include Trustpilot reviews for Shadow and user threads on Reddit where cancellation is discussed directly. The dominant themes are timing uncertainty around renewals, difficulty locating cancellation actions in the user interface, delays in processing, unexpected charges after attempted cancellation, and frustrations with refunds or responses to billing disputes. Many customers report anxiety about monthly automatic renewals and a desire for robust proof when a dispute arises.
Common complaints and positive signals
- Complaints: Users report being charged after they believed they had cancelled, delayed responses from support regarding refunds, and interface issues where the cancel control is not obvious to find. Several threads describe having to contest charges with their bank when they felt cancellation had not been respected. These experiences increase the perceived risk of recurring charges.
- Positive signals: Other customers note that when cancellations are processed correctly, access to the service continues until the paid period ends and some users praise the underlying streaming performance. Replies from Shadow to some Trustpilot reviews indicate an effort to resolve issues, though response times vary.
- Tips from users: Many recommend documenting dates and keeping a record of any confirmations received. Several users also described confusion about where the cancel button is located in the account interface and recommended checking the specific "PC" controls in account management. Keep in mind that this is feedback from peer users and not prescriptive instructions for cancellation channels.
Representative user voices
Paraphrased from community threads: one user wrote that their cancellation request appeared to have been "held hostage" pending a reply to support follow-up; another cautioned that they were charged despite clicking cancel and only discovered the charge later. On Trustpilot several reviewers reported being charged after attempting to cancel and described support queues and slow resolution. These voices illustrate why a cancellation method that creates incontrovertible evidence of receipt is often recommended by financially minded users.
Why choose postal registered mail for cancellation
From a legal and financial perspective, the single most reliable defensive step when terminating a paid subscription is to use an evidence-bearing, receipt-confirmed channel. disputes commonly turn on whether the provider received a termination request before the renewal deadline, registered postal mail provides a date-stamped proof of delivery that is recognized in many jurisdictions as strong evidence of intent. Registered mail is especially valuable where customers report UI ambiguity or delayed processing, because it documents that the consumer fulfilled their obligation to notify the provider within required notice periods.
, registered postal delivery reduces the chance of an avoidable charge that would otherwise require a bank dispute or lengthy support exchange. For consumers in Ireland managing monthly budgets, avoiding a single unexpected recurring charge of £20–£50 will often justify the modest cost of registered posting. From a compliance viewpoint, some company policies require a cancellation request to be "received" in time; registered mail helps demonstrate the received date.
Legal strengths of registered mail
postal registered delivery produces an acknowledged receipt with a documented date, it fits the legal standard for proof of notification in many billing disputes. Registered mail can be useful when an advance notice period is specified in terms and conditions; it provides an auditable trail that a bank or regulator can consider in dispute resolution. From a regulatory perspective, consumer protection authorities often weigh documentary evidence heavily, so using postal registered delivery strengthens a customer's position if a refund or chargeback becomes necessary.
Practical principles for a postal cancellation strategy
From a financial advisor's point of view, cancellation is more than a single act; it is a risk-management process aligned with budget planning. Key principles to follow include timely action relative to renewal cycles, clear identification of the subscription and subscriber in the communication, and preservation of the registered mail receipt and tracking information. These elements form the evidentiary basis that matters most when a transaction is disputed.
, plan ahead for backup of data stored on the service. Shadow indicates data may be removed after subscription end, ensure you export or move important files well before termination. Losing access to data can create indirect financial costs if you need to recover or repurchase digital assets.
Timing considerations
From Shadow's published guidance, postal cancellations should be received with some lead time before the renewal date to be effective. Specifically, Shadow's documentation references a processing window and suggests that postal requests need to be received at least ten days before renewal in certain circumstances, so allow that buffer when planning cancellation to avoid a missed window and an avoidable charge. Use your billing date as the anchor when calculating this lead time.
What to include, in principle
In terms of content, include three categories of information without relying on templates: identification data (subscriber name and billing identifiers), an unambiguous statement of intent to end the subscription, a date reference, and a signature. From a financial governance view, including the invoice or subscription reference number reduces processing friction. Do not rely on informal messages whose delivery is not traceable; registered mail provides the formal record you will want if a dispute arises.
Where to send your registered mail
For postal cancellations, address the registered letter to the service headquarters or designated billing address. Use the official address below as the destination for registered mail related to subscription cancellation:Address: 42 Av. de la Prte de Clichy, 75017 Paris FRANCE. Considering cross-border postal timelines, allow sufficient transit time so that the delivery date is earlier than the renewal cut-off. Use the postal service's registered track and return receipt options to obtain the signed proof of delivery.
Customer feedback synthesis about postal cancellations
Considering the community reports, registered postal delivery is repeatedly recommended by consumers who experienced billing friction. Users who had documented proof of a cancellation were more successful at resolving disputes without prolonged chargebacks. In cases where customers lacked documentary proof, outcomes were less favorable or required bank intervention. The pattern is consistent across forums and review platforms: documentary proof of delivery materially improves dispute outcomes.
| Observed issue | Typical impact | How registered mail helps |
|---|---|---|
| Charged after attempted cancellation | Unexpected monthly debit; budget disruption | Provides dated proof that cancellation was delivered before renewal |
| Slow support responses | Delay in resolution; potential loss of funds | Creates a formal record that can be referenced in escalations |
| Hidden UI options or confusion | User uncertainty about whether cancelation was processed | Registered mail removes ambiguity about notification timing |
How this affects Irish consumers, from a budget optimisation view
, Irish consumers should model the worst-case cashflow impact of subscription misbilling. , a single unexpected charge of £32.99 could exceed a planned entertainment budget for the month; a £49.99 charge can be material for many households. Considering average monthly household discretionary budgets, avoiding one or two months of erroneous billing through robust cancellation proof preserves both cash and administrative time that would be spent on bank disputes.
When evaluating alternatives to Shadow, perform a simple annualized comparison: multiply the monthly fee by 12 and compare to the expected depreciation and performance of a new PC or competing cloud services. Include the expected administrative overhead of managing cancellations and potential refunds, which is nontrivial when services have reported friction .
Practical solutions to simplify sending registered mail
To make the process easier, consider trusted third-party providers that handle registered or simple letters on your behalf when you cannot print or physically visit the post office. One such service isPostclic. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations exist for telecommunications, insurance, energy, and various subscriptions. Sending is secure with return receipt and legal value equivalent to physical sending. Using a delegated registered-post service can reduce friction and ensure that your cancellation is delivered in a form that has legal standing while saving time. Integrating such a service into the cancellation workflow preserves the evidentiary benefits of registered postage while improving convenience.
When to consider delegated postal services
convenience and legal proof are both valuable, delegated services are particularly useful for consumers who cannot easily access a post office, who need help ensuring correct addressing, or who prefer a digital confirmation interface. From a financial advisor's point of view, paying a small fee to guarantee receipt and obtain proof is often preferable to the time cost and stress of contesting an avoidable charge. Use a delegated service only if it clearly offers registered delivery with return receipt and documents the delivery date.
Risk management and escalation if a charge appears after registered mailing
From a procedural risk standpoint, once you have used registered mail and the delivery is confirmed, a documented escalation path becomes possible. Keep the registered receipt and any delivery certificate. When a charge posts despite confirmed delivery, the strong documentary evidence allows you to present the timeline to your financial institution and to consumer protection authorities. Considering dispute timelines, initiate the charge dispute with your bank promptly and attach the delivery proof and relevant billing dates. Using registered mail strengthens your position during reimbursement procedures and facilitates quicker resolution than an unsupported claim.
Evidence portfolio that supports disputes
In terms of actionable items, maintain an evidence portfolio: the registered mail receipt, the billed invoice showing the unexpected charge, and any account references or order numbers you retained. This collection increases the likelihood of a successful bank dispute or regulator inquiry. From a cost-benefit view, gathering and presenting these items is usually sufficient to recover a single month’s cost without needing protracted legal steps.
Common pitfalls to avoid
Considering typical consumer pitfalls, do not rely on ambiguous screenshots or unsent drafts as proof. Avoid assuming an interface action completed when you did not receive an explicit confirmation. From a financial control standpoint, schedule the mailing sufficiently in advance of renewal to allow postal transit and processing within the ten-day window referenced in Shadow's documentation. Keep the registered receipt in a secure, accessible place until your bank statement shows no further charges for the next billing cycle.
Alternatives to Shadow and cost comparison
From a value perspective, alternative cloud services and ownership models should be compared across total cost, performance, and administrative burden. Competitors include other cloud-gaming services and the outright purchase of hardware. Evaluate annualized subscription cost against the year-one cost of owning a capable PC and the likelihood of upgrades. Consider the hidden administrative costs of cancellation friction when factoring subscription-based options into your household or small-business budget planning.
| Option | Estimated annual cost | Pros | Cons |
|---|---|---|---|
| Shadow (mid-tier) | ≈ £28–33 × 12 = £336–396 | No upfront hardware CAPEX; flexible access across devices | Ongoing expense; potential cancellation friction |
| Other cloud services | Variable; some cheaper entry tiers | Often lower monthly entry prices; ecosystem advantages | Feature differences; potential multi-service management overhead |
| Buy a mid-range PC | ≈ £700–£1,200 one-time | Owned asset; no monthly fee | Upfront cost; depreciation; upgrade cost over time |
What to do before sending registered mail
From a procedural financial-advisor perspective, verify your billing date, note the renewal amount, and gather subscription identifiers so the registered mailing unambiguously targets the subscription to be terminated. data removal may occur after subscription end, back up essential files prior to the effective termination date. Do not rely on unconfirmed or non-evidentiary communications as substitutes for registered delivery.
What to expect after registered mail delivery
Considering postal delivery proof will be accepted in most billing dispute processes, expect the provider to update records following receipt confirmation. If a charge appears after delivery, present the delivery certificate to your bank or consumer authority as part of a dispute. From a practical perspective, monitor your account for one billing cycle after the expected termination date to ensure no further automated debits occur.
Handling refunds and chargebacks with evidence
From a financial standpoint, a documented registered delivery usually reduces the need for chargebacks but supports them if necessary. Present the delivery proof, the unexpected charge line on your bank statement, and any subscription references to your bank to expedite an investigation. If the provider reverses the charge after seeing the evidence, confirm the reversal is completed and request written confirmation of account closure if available.
What to do if delivery is delayed or returned
Considering international post uncertainties, track the registered letter and confirm delivery status. If delivery is delayed or returned, treat the absence of delivery as a timing risk and re-engage the registered posting process with sufficient lead time before the renewal date. From a budget optimization perspective, planning for redundant or earlier posting reduces the probability of having to escalate or dispute a charge.
What to Do After Cancelling Shadow
From a next-steps perspective, act on these items: verify that billing stops on the next statement period, confirm any remaining access windows and back up data before that access ends, and archive the registered mail receipt with billing records for at least one year. subscription services may change terms, maintain a short audit trail of the date you sent the registered mail, the delivery confirmation, and the transaction dates so you can reconcile quickly if any issue appears. , recovering one erroneous month’s fee is often a matter of presenting the delivery evidence promptly; this preserves both money and time for future budgeting decisions. Finally, reassess your technology needs against alternatives—if a subscription no longer fits the cost-benefit profile, consider reallocation of that monthly amount to hardware savings or a different service with clearer cancellation policies.