Cancellation service N°1 in Cyprus
How to Cancel Madmuscles: Easy Method
What is Madmuscles
Madmusclesis a subscription-based digital fitness service that offers workout programs, personalised training plans and meal guidance through an app and web platform. The service markets tailored training routines and nutrition plans for a range of goals, from weight loss to strength building, often promoted with trial offers and tiered subscription options. Many customers in Ireland and other EU markets access Madmuscles through an introductory period or short trial before full subscription billing begins. The company operates internationally and lists a corporate address in Cyprus: 1st Floor, Georgiou Christoforou 8, 2012, Strovolos, Nicosia, Cyprus.
subscription plans and what customers typically buy
From public information gathered across support pages and pricing listings, Madmuscles commonly offers a low-cost trial followed by recurring subscription tiers that can include a basic plan, a coach or nutrition add-on, and a premium bundle. Reported typical price points seen by consumers include trial offers (small fee), a monthly plan around €49.95 in some countries, and higher-tier packages with additional coaching or nutrition services at increased cost. Prices vary by market. Use the price data below as a snapshot from public listings rather than a contract statement.
| Plan component | Typical price (example) |
|---|---|
| Trial access | Low introductory fee (varies) |
| Monthly subscription | Approx. €49.95 (market-dependent) |
| Nutrition / coaching add-on | Additional monthly fee (varies) |
Why people cancel Madmuscles
Many consumers decide to cancel a Madmuscles subscription for clear practical reasons. Common drivers include unexpected charges after a trial, perceived poor value for money, limited use of the app, dissatisfaction with automated upsells, or concerns about unclear billing and refunds. Some customers in Ireland report automatic renewals they did not anticipate, and difficulties getting timely refunds. Consumers often want either a pause, a lower-cost plan, or a complete stop to recurring billing. Real user experience shapes practical advice about cancellation.
consumer harms and common concerns reported
Across review platforms, the most repeated complaints are about billing clarity, charges for add-ons that users say were not requested, difficulties obtaining refunds, and challenges when trying to stop renewal. Positive feedback exists about the workouts themselves, but negative billing experiences dominate many public reviews. A short paraphrase of typical remarks: some reviewers said they were charged full price after a trial and struggled to get refunds; others described the billing flow as confusing and reported being signed up to multiple subscriptions. A number of reviewers used words such as "scam" or "misleading" to describe their experience, while some praised the training content.
Analysis of customer experiences with cancellation
Customers who shared their experiences highlight a pattern that is useful for Irish consumers to understand before acting. Many report that cancellations and refund requests take time to resolve, and that proof of contact or proof of cancellation attempts is often required by banks and dispute services. Several reviewers advised documenting every step and preparing evidence if a chargeback becomes necessary. A small direct quote captured on public review boards was: "I canceled during the trial period but got charged anyway." That kind of complaint recurs in many threads. The practical takeaway is to treat subscription cancellations as a formal commercial interaction that benefits from a durable, provable record.
what works and what doesn't — lessons from users
Experienced consumers report that the approaches which tend to work are those that create a clear, dated paper trail that can be presented to a bank or to a consumer body if necessary. Complaints that often fail to resolve quickly involve informal or undocumented requests. Several reviewers noted that relying on informal messages without a formal receipt of cancellation led to continued charges. Users also emphasised checking bank statements immediately after trial periods end to spot unexpected charges and acting quickly if a charge appears.
Problem: why cancelling subscriptions goes wrong
Cancelling a subscription can go wrong for legal and practical reasons. Contracts for digital subscriptions are typically consent-based; if consumers have authorised recurring payments, providers may claim charges are valid. In many disputes the core issue is differing records: the consumer's version of events versus the merchant's billing system. That is why proof that a cancellation request was made, and the content of any cancellation request, is powerful. In the Irish context, consumer protection guidance stresses clear disclosure of recurring payments and recommends keeping records when seeking refunds or chargebacks.
Solution: the only safe cancellation method to use
As a consumer rights practitioner with extensive casework experience, I recommend relying on one cancellation approach above all others: cancelling by sending a registered postal letter. Registered postal cancellation creates independent, durable proof that you requested termination on a given date. That proof is often decisive if a dispute proceeds to a bank chargeback, an online dispute resolution platform, or an Irish consumer authority. Registered postal delivery has legal weight because it produces a dated receipt and chain-of-custody evidence that the recipient organisation received the request. Use registered postal cancellation as your primary and sole cancellation method when interacting with services whose billing or refund practices are contested.
why registered postal cancellation is preferred
Registered postal cancellation has several strengths. It gives a timestamped official record held by the postal service; it is independent of the service provider's own records; it is accepted by banks, payment processors and consumer protection bodies as objective evidence; and it avoids any reliance on disputed digital channels that may lack clear receipt confirmation. Users who rely on registered post report stronger outcomes when they escalate disputes because they can present a clear paper trail.
| Why use registered postal cancellation | Practical benefit |
|---|---|
| Independent timestamped proof | Accepted by banks and regulators |
| Not dependent on merchant records | Helps resolve "he said, she said" disputes |
| Receipt can be retained | Evidence for chargebacks or complaints |
what to include in a registered postal cancellation (principles only)
Do not treat this as a template, but do follow clear content principles so the letter is effective. Make sure the communication identifies the subscriber (full name), the account or order reference if known, the address used for the account, the statement that you request cancellation of the recurring subscription, and the date of your cancellation request. Sign and date the communication. Keep the copy of the letter and the postal receipt in a safe place; they are your evidence. Avoid ambiguity in language so the recipient cannot claim uncertainty about what you requested.
timing, notice periods and refunds
Madmuscles' published policy notes that subscriptions should be cancelled at least 24 hours before the next billing date to avoid renewal charges, and that refunds are not guaranteed if you cancel after the billing window. Irish consumer guidance also highlights a 14-day cooling-off period for many distance contracts, though digital content consumed immediately can alter the consumer's cooling-off rights. If you are within a statutory cooling-off window, keep the dated postal receipt as proof of the date you exercised your cancellation right. Acting promptly is essential; the sooner you send registered post after spotting a charge you do not want, the stronger your position when you request a refund or lodge a dispute.
Practical considerations and risks
Registered postal cancellation reduces risk, but it does not remove it entirely. Once a merchant has charged an authorised payment, reversing that charge may require a refund from the merchant or a bank-initiated chargeback. Banks will often ask for proof that you tried to cancel and kept a dated record. If a merchant refuses refund requests despite evidence of cancellation, escalate to your bank for a chargeback and to an Irish consumer body if needed. Keep correspondence and receipts in case a formal complaint is required.
common pitfalls to avoid
- Avoid delays in sending cancellation requests after spotting an unwanted charge.
- Do not rely on informal messages that leave no independent record.
- Do not assume a billing stop is automatic without a dated confirmation the company has received and processed your cancellation.
To make the process easier: Postclic
To make the process easier, consider a secure registered post service that handles printing, stamping and sending for you. Postclic is a 100% online service to send registered or simple letters, without a printer. You do not need to move: Postclic prints, stamps and sends your letter. It offers dozens of ready-to-use templates for cancellations across telecommunications, insurance, energy and subscription services. Sending with Postclic provides secure delivery with return receipt and has legal value equivalent to physical sending. Using a service like this can simplify creating a dated, registered-post record without needing to visit a post office. Integrating a trusted registered post provider into your cancellation plan can reduce friction and preserve robust evidence.
where to send a registered postal cancellation
Send your registered postal cancellation to the company address used for official correspondence. For Madmuscles the company address listed in public records is:1st Floor, Georgiou Christoforou 8, 2012, Strovolos, Nicosia, Cyprus. Keep a copy of your sent letter and the registered post receipt; these form the primary evidence you will show to a bank or consumer authority if charges continue.
How to manage follow-up after sending registered post
After you send a registered postal cancellation, preserve the postal receipt and a scanned copy of your letter. Monitor bank or card statements closely for any further charges. If further charges occur, use your postal evidence when you contact your bank to request a chargeback or to support a complaint to a consumer protection authority. If the merchant acknowledges the cancellation, obtain written confirmation where possible and retain it with your postal receipt. Keep a chronological log of dates and steps taken so that you can present a coherent timeline to a bank, dispute service or regulator.
when to escalate the issue
Escalate when charges continue after you have sent registered postal cancellation and allowed reasonable time for processing. Escalation routes typically include bank chargeback procedures and complaints to national consumer protection bodies. For Irish consumers, having a dated postal receipt plus the original cancellation communication strengthens a chargeback or complaint. If you escalate, include copies of the registered post receipt and the cancellation statement as central pieces of evidence.
| Action | When to use it |
|---|---|
| Registered postal cancellation | Primary, first-line action for contested subscriptions |
| Bank chargeback | If charges continue after cancellation and merchant refuses refund |
| Consumer protection complaint | When merchant behaviour appears unfair or misleading |
Special considerations for Irish consumers
Irish guidance on subscriptions emphasises transparency and clear cancellation rights. Consumers in Ireland are advised to check billing cycles, set reminders, and retain documentary proof if they cancel. Public consumer education warns about "subscription traps" and suggests acting quickly if an unwanted charge appears. Because Madmuscles operates internationally, Irish consumers should pay attention to local pricing, currency conversion fees and how trial-to-subscription transitions are disclosed at sign-up. If a dispute cannot be resolved directly, Irish customers can present their registered post evidence when asking banks for chargebacks or when filing complaints with local authorities.
What to do after cancelling Madmuscles
After you have sent registered postal cancellation, take these practical next steps: keep the postal receipt and a copy of the sent statement; check your bank statement for unexpected renewals; be prepared to ask your bank for a chargeback if an authorised payment recurs; keep a dated log of events; consider a formal complaint to a consumer protection agency if you suspect misleading trading practices. Staying organised, calm and evidence-focused gives you the best chance of recovering any disputed funds and closing your account cleanly. Act quickly when you see unexpected charges: time and documentation strengthen your case.
next steps and additional resources
If you need further help, gather your evidence and consult your bank about chargeback timelines and requirements. You can also review public consumer guidance on subscription traps and your rights as an Irish consumer. Keeping the registered post receipt, copies of bank statements showing charges, and any merchant acknowledgements will make escalation simpler and more effective. Keep one organised folder — digital or physical — that contains everything connected to the cancellation so you can produce a clear narrative if you must escalate.