Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Breeze
The Copper Room, Deva City Office Park, Trinity Way
M3 7BG Manchester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Breeze service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Breeze: Simple Process
What is Breeze
Breezeis a mental health and self-care mobile app that offers mood tracking, short CBT-based courses, relaxation games and mental health tests designed to help users better understand their emotional patterns and build practical coping skills. The service promotes quick self-checks, structured mini-courses and data-driven insights, and the company states it serves millions of users worldwide. The public-facing website describes a low-cost trial option followed by a recurring monthly fee for full access.
Who provides the service
The product is presented under theBreezebrand and operates internationally. For formal or postal contact the provider can be addressed as:Breeze Limited, The Copper Room, Deva City Office Park, Trinity Way, Manchester, M3 7BG, United Kingdom. This address should be used when a registered postal communication is required for cancellations or formal claims.
Why people cancel
Many users decide to stop a subscription for understandable reasons: unexpected charges, trial renewals they did not expect, dissatisfaction with the content, or because they chose a different mental-health solution. Some customers report being billed more than once, charged after deleting an app, or seeing charges they did not expect after a trial period. These patterns create anxiety and a desire to recover funds or shut off future charges. Independent customer feedback sources show recurring reports of unexpected charges and difficulties resolving them.
Common cancellation problems reported by users
When consumers in Ireland and nearby markets report problems, a few themes appear repeatedly in reviews and forum posts. First, unexpected renewals after a short trial or low-cost prompt are a frequent complaint. Second, some users say cancelling feels confusing or slow to take effect. Third, customers who cannot see an easy cancellation option feel vulnerable to repeated billing. Finally, refund eligibility and processing can be unclear to users who used different purchase routes. These issues are present in multiple review threads and illustrate why people seek formal, documented ways to ensure cancellation is effective.
Customer feedback synthesis
Across review platforms the experience is mixed. Some users praise the app's features and prompt refunds when disputes are raised, while many others report frustration with charges that continued after they believed they had unsubscribed. Typical comments include reports of small trial payments followed by larger weekly or monthly debits, repeated charges in a short time span, and difficulty proving when a cancellation attempt occurred. A number of reviews recommend swift action and careful record-keeping to protect against unwanted renewals. The pattern of feedback suggests vigilance: check bank statements, watch trial end dates, and use documented means of cancellation where possible.
| Plan | Description | Published price |
|---|---|---|
| Free | Limited, basic features and some free tools | Free |
| Trial then monthly | 7-day trial for a nominal fee, then recurring full subscription | 7-day trial $1; then $29.99/month (as advertised). |
Why postal registered mail is the right method for cancellation
When a subscription dispute involves money, consumer protection turns on evidence. For residents in Ireland who want a reliable, legally defensible cancellation, the strongest single method is to send a notification by postal registered mail with return receipt. Registered postal mail creates a dated, signed trail proving the provider received your communication. This documentation matters when pursuing refunds, contesting future charges, or escalating a case to a bank or a regulator. Registered post helps to establish the date the provider was notified, and that date can determine whether a cancellation met a trial-period deadline or a required notice period. In short, postal registered mail provides legal and practical proof that quieter methods often lack.
Postal mail is durable: unlike ephemeral app settings, account deletions or deleted messages, registered post produces a hard receipt and tracking that courts, banks and consumer agencies commonly accept as reliable evidence. This is especially important where the business operates across borders or where multiple payment routes (cards, digital wallets) were involved. Using registered post reduces uncertainty and strengthens your position if the provider disputes the timing or validity of a cancellation.
Timing and notice periods you should consider
Subscription terms typically define automatic renewal and trial expiry rules. , the public terms forBreezestate that trials can convert to paid subscriptions unless cancelled at least 24 hours before the trial end, and that subscriptions renew automatically at the end of each period (weekly, monthly, six months, yearly or otherwise). Because timing rules vary, treat deadlines seriously: notify the provider well in advance of any stated cut-off and use postal registered mail to fix the notification date.
If you bought through an app store or an alternative sales channel, remember different purchase channels can carry different refund and cancellation rules. The subscription terms mention varying legal rights for residents of the EU, EEA, UK or Switzerland. When a statutory right to withdraw exists, preserving evidence of the exact date you notified the provider is crucial. For Irish residents, the earliest notification that can be proved will strengthen any claim to a timely cancellation and potential refund.
What to include in a registered postal cancellation (principles only)
When preparing any registered postal cancellation, focus on clarity, identity and dated assertions. Include enough information so the provider can identify the subscription without back-and-forth, but avoid sending sensitive credentials. Key elements in principle are: unambiguous statement that you wish to cancel the subscription, the name used on the account, the date you are notifying the provider, and a clear statement that you expect automatic renewal to stop. Also note any payment dates you dispute and whether you want a refund for recent charges. Keep copies of everything, and use registered post so you receive a delivery receipt. These points are practical principles rather than a template; they help the provider locate the account and give you the documentation you will need if a dispute arises.
Legal advantages of registered post
Registered post supports several legal advantages. It provides independent proof of dispatch and receipt. If a dispute reaches a bank, credit-card company, or consumer protection authority, a registered-post receipt and proof of delivery strengthen your case. In cross-border contexts, courts and regulators appreciate objective evidence of the date on which a company was formally notified. Because digital traces can be deleted, postal evidence is often decisive when timelines matter. Registered mail also reduces the likelihood of the provider claiming they never received a cancellation and removes ambiguity about when the notice was sent or received.
| Why choose registered post | Practical benefit |
|---|---|
| Proof of posting and delivery | Independent evidence of notification date |
| Return receipt | Signed delivery record in your name |
| Wide legal acceptance | Useful in disputes with banks and regulators |
Practical steps before you post (what to check)
Before sending anything, review the subscription details you have: dates when you started the trial or subscription, amounts charged, and any terms you accepted at sign-up. Gather receipts, bank or card statements for the charges you want to challenge, and any screenshots or records that show the subscription date. Make a clear note of the exact date and time of the charge you contest. That preparatory work increases the value of the postal notification and gives you an accurate timeline to state in the registered mail.
It is also useful to identify the channel you used to buy the subscription (direct on the website, an app store, or other). That context helps you understand potential refund routes and statutory rights. , some statutory withdrawal rights differ depending on how the contract was concluded, and those differences may be relevant when you explain the reason for cancellation and any refund claim in the postal notification. Keep these distinctions in mind as you assemble the evidence to attach to the registered post.
Consumer rights that often help in Ireland
Irish consumers are protected by national and EU-level laws that can apply to digital subscriptions. When a business offers a paid trial and then charges automatically, the timing of your withdrawal notice and whether you received clear pre-contract information may determine refund eligibility. If a charge was taken without proper consent or after you legitimately cancelled within a trial, a combination of a registered-post record and bank dispute can yield reimbursement. Consumer agencies and financial institutions generally expect a clear attempt to resolve the issue with the seller before escalating, and a registered postal cancellation is strong evidence you made that attempt in good faith.
How to phrase your position when you dispute charges (principles)
In any formal dispute, keep the language factual and unemotional. State dates, amounts and the remedy you want: stop future renewals and refund specific charges if applicable. Reference relevant legal rights if you know them (, the right to withdraw within an EU cooling-off period), but avoid legal threats unless you intend to follow through. The most persuasive submissions are well-documented ones: attach copies of bank statements or receipts that show the charge, indicate the method of purchase, and explain when you sent the registered-post notice. Presenting a calm, well-structured case increases the chance of an early, practical resolution.
Be careful not to include full templates here. The aim is to apply the guiding principles: be clear about identity, dates, subscription description and expected remedy, and use language that a consumer protection officer, a bank adjudicator or a court can readily follow. Keep a copy of everything you send and the postal proof of delivery.
Practical solutions to make the process easier
To make the process easier some services let you arrange registered or certified postal letters remotely, with printing and posting handled on your behalf. These services remove the need for a printer, stamps or a trip to the post office and still provide the legal benefits of registered delivery. They can also offer ready-made templates that you adapt to your case and produce a return receipt and tracking information for your records.
Postclic
To make the process easier: Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
Using a third-party postal service like that can be helpful when mobility, time, or access to a printer are issues. It keeps the legal advantages of registered mail while cutting the practical friction. Keep in mind that you remain responsible for the content and for keeping the proof of posting and delivery in your own files.
How registered-post evidence helps with banks and regulators
If you need to escalate, your bank or card issuer will typically want evidence you tried to stop a subscription directly with the merchant. A registered-post receipt and proof of delivery are strong evidence for that purpose. If a financial institution asks whether you contacted the seller, present your registered-post proof along with a concise timeline. Consumer protection bodies will also accept registered-post evidence as proof of an attempt to resolve the issue. Retain copies of the registered-post receipt, proof of delivery and all bank records related to the disputed charges.
How to respond if the provider continues to charge after you sent registered mail
If you receive further charges after you have sent registered-post cancellation proof, treat the new debits as disputed transactions. Keep the registered-post evidence to show the merchant had notice and the date notice was received. Contact your bank or card issuer using their dispute or chargeback procedures and provide the postal proof and a clear timeline. Bank responses vary, but strong documentary evidence increases the likelihood of a successful chargeback or reversal.
When charges persist after notice, consider escalating to a consumer protection authority under the applicable national rules. In Ireland, official agencies can provide guidance for cross-border digital goods and may be able to support complaints when evidence shows that a seller continued to charge despite a clear registered-post cancellation. Keep a composed, evidence-based record of each subsequent charge and your responses.
Common follow-up actions consumers take
After sending registered post, many consumers pursue one or more of these options: ask for a formal refund referencing the cancellation notice, open a bank dispute or chargeback, or lodge a complaint with a consumer authority. The registered-post proof supports each route. It is sensible to wait a reasonable number of working days after delivery for the provider to confirm the cancellation; if there is no response, escalate with the bank or the national consumer body and include copies of the delivery confirmation and your timeline.
Special notes about trials and refunds
Some services advertise a nominal trial fee that converts to a higher recurring price. Because timing matters, use registered postal mail if you need to claim a refund for a trial that converted to a subscription. Note that statutory withdrawal rules can be complex for digital content where performance begins during a cooling-off period. If a company started performance during the withdrawal window with your prior consent, refund entitlement may be partial rather than full. Registered-post evidence that you objected within the statutory window helps you argue for the strongest remedy available under the law.
Practical examples of consumer outcomes from reviews
Review sites and forums show mixed outcomes: in some cases users received refunds quickly after raising the issue; in other cases repeated attempts were necessary and bank disputes were needed to stop charges. The best outcomes often combine registered-post evidence with prompt action at the bank. If you are in Ireland, preserving the proof of delivery and a clear chronology of charges and communications is the most reliable way to secure a positive resolution.
| Issue | Typical effective evidence |
|---|---|
| Unexpected renewal | Registered-post cancellation with delivery date + bank statement |
| Repeated charges after cancellation | Delivery receipt + formal bank dispute |
| Dispute over trial timing | Registered-post notice dated before trial end + transaction records |
What to do after cancelling Breeze
After you have posted a registered cancellation and the delivery has been confirmed, monitor your accounts closely for any further charges. Keep all receipts, tracking and delivery proofs together with copies of your bank statements showing both the original charge and any disputed debits. If refunds are not automatic, raise a dispute with your bank and include the registered-post evidence and timeline. If the bank process does not resolve the issue, lodge a complaint with the applicable consumer protection authority and provide the same documents. Keeping everything organized makes follow-up efficient and increases the chance of a satisfactory outcome.
Finally, when you plan to re-subscribe to any mental health app in the future, review the terms carefully and keep a simple calendar reminder for the trial end date. That step helps avoid accidental renewals. If you rely on a third-party posting service to simplify registered mail, keep the service receipts and tracking as part of your record. Clear documentation is your best protection.
Please note that this guidance focuses on consumer protection and practical steps using registered postal mail as the preferred and legally robust method of cancelling subscriptions. It does not replace legal advice tailored to your individual situation. If a complex dispute arises, consider seeking formal legal advice, providing your postal proof and the full timeline of events when you do so.