Cancellation service N°1 in Ireland
How to Cancel Frank: Easy Method
What is Frank
Frankin the Irish market most commonly refers to the Frank Keane Group, a long-established motor retail group that operates dealerships and associated services across Dublin and beyond. The group offers vehicle sales, aftercare packages, finance arrangements and service-inclusive products. Many consumers interact withFrankas a retailer for new and used cars, as a provider of extended service and maintenance packages, and as a credit broker for vehicle finance. The group’s registered office and principal trading locations are listed publicly for consumer contact and formal notices.
Why people cancel
Consumers decide to cancel contracts withFrankfor a range of practical reasons: cost pressures and unexpected premium increases on add-on packages; unsatisfactory after-sales service or warranty disputes; changes in personal circumstances such as relocation or sale of the vehicle; duplication of cover; or simply changing to a different provider or package that better matches needs. In many cases the choice to cancel follows a breakdown in confidence in how a complaint was handled or delays in remedying a problem. These are the everyday triggers that lead people to seek cancellation and to assert their statutory rights.
Customer experiences with cancellation
Real user feedback in Ireland shows a mixed picture. Many buyers report smooth purchase and servicing experiences at Frank Keane dealerships, praising helpful staff and thorough handovers. At the same time, there are recurring complaints from consumers who felt their post-sale problems were not resolved promptly, who experienced delays when warranty issues arose, or who described difficulty getting a timely answer to contract and refund questions. Examples include first-hand reviews that describe excellent sales interactions alongside other reports of difficult post-sale experiences and long waits for responses.
Specific themes from publicly available reviews and policy pages include: inconsistent handling of warranty/repair disputes; frustration where additional packages (, service-inclusive packages) were not clearly explained; and delays when refunds or contract corrections were needed. Where a consumer’s agreement was sold as part of a finance package, some complaints involved the interaction between the finance terms and ancillary services. The official terms for certain service packages spell out distance cancellation rights and direct consumers to available dispute routes if the retailer cannot resolve matters.
What reviewers say and practical tips from customers
From English-language reviews and public comments: customers advise keeping careful documentation of every transaction and insisting on written confirmation of any change to the contract. Several reviewers recommended using traceable, verifiable communications when giving formal notices so there is evidence in the event of disagreement. Where a consumer has a statutory cooling-off right, reviewers emphasise using a clear, written notice so the deadline can be proven. Some customers have reported success by escalating unresolved disputes to the Motor Ombudsman or to consumer protection bodies when local dealership channels did not deliver a timely remedy.
Legal framework and your rights in Ireland
Irish consumer law provides statutory protections that are directly relevant to cancelling contracts with retailers such asFrank. For many distance and off-premises contracts, consumers have a statutory cooling-off period during which they may cancel without giving a reason. For standard service contracts the cancellation period is typically 14 days from the date the contract was entered into or from the date at which the consumer received the required pre-contract information, unless a specific statutory exception applies. If a trader fails to provide the required information, the cancellation period may be extended. The national statutes and government guidance make clear the consumer’s right to a prompt refund where cancellation is valid.
Insurance and financial services can carry specific rules and exceptions. In the insurance context there are separate statutory provisions for different types of policies: , certain life policies or longer-duration arrangements may follow distinct notice periods for cancellation. For general insurance acquired by distance, a 14-day right of cancellation typically applies, subject to the conditions and exclusions set out in the relevant regulations. Consumers should be aware that in some cases the right to cancel can be limited where performance has begun with the consumer’s agreement.
| Plan or product (Frank Keane examples) | Typical features | Statutory cancellation position (high level) |
|---|---|---|
| Service inclusive package | Paid servicing and maintenance bundled with vehicle sale | Distance cancellation rights may apply; 14-day cooling-off in many cases if bought as a distance contract. See product terms for details. |
| Finance agreement with add-on services | Vehicle finance plus ancillary products | Cancelling the main contract often cancels ancillary contracts; different notice rules can apply when finance is present. |
How to prepare before you cancel
Begin with a careful review of the contract documents you received when you bought the product or service. Look for the sections that describe the duration of the contract, renewal terms, notice or cancellation clauses, the start date, and any specific exclusions to cooling-off rights. Collect invoices, order confirmations, any videos or photographs that show the condition of the vehicle or goods at delivery, proof of payments, and any correspondence that documents promises or changes made by the retailer. Keep a clear chronology of events: dates of purchase, dates of service visits, and dates when problems were raised. These records are essential if you later need to escalate or to show evidence of timely cancellation.
Why registered postal mail is the recommended cancellation method
For consumers asserting legal rights in Ireland, sending a cancellation notice by registered postal mail is the single safest way to make a formal cancellation. Registered mail provides independent proof of dispatch and traceable delivery, and often an official acknowledgement of receipt. This evidence is valuable if there is ever a dispute about whether notice was given on time. The legal framework treats a clear, recorded written notice as the key mechanism to exercise cancellation rights; ensuring that notice can be proven is critical to protecting your position.
Registered postal mail also reduces ambiguity about timing. If a statutory period runs from the date a supplier receives your cancellation, traceable postal records create a neutral contemporaneous record. Where refunds or contract termination have strict deadlines attached, having demonstrable evidence of the date the supplier received the notice is an important practical advantage.
What to include in a registered postal cancellation notice (general principles)
When preparing a registered postal notice, focus on clarity and identification. Include the consumer’s full name and address, a clear reference to the contract or product ( a service package or order reference), the date the contract was made or the vehicle delivered, and an unequivocal statement that you are exercising your right to cancel. Ask for confirmation of the effective date of cancellation and a final account or refund calculation. Sign and date the notice yourself. Keep a copy of everything you send and the postal receipt and tracking details which prove the item was posted. These are general principles for robustness; they are not a template and avoid prescriptive wording while ensuring the notice contains the facts needed to avoid later dispute.
Timing considerations and statutory deadlines
Pay attention to the applicable statutory deadlines. For typical distance and service contracts the statutory cooling-off window is 14 days. If the supplier failed to provide mandatory pre-contract information, the cancellation window may be extended. If you believe you are within your statutory right to cancel, dispatching a registered postal notice as early as possible protects your position. Keep in mind that some insurance and financial contracts have tailored rules—general insurance purchased at a distance commonly carries a 14-day period, while certain longer-term or life-related policies can have different notice windows. Be realistic about working days and postal transit times when you decide when to post.
| Contract type | Typical statutory cancellation period | Refund timing requirement |
|---|---|---|
| Service contract (distance) | 14 days from contract date | Refund due within 14 days of supplier being informed of cancellation or of receiving returned goods evidence. |
| General insurance (distance sale) | 14 days in many cases | Refund deadlines and permitted deductions are governed by insurance regulations; view your policy’s specific terms. |
Common pitfalls and how to avoid them
Ambiguity in the notice, missing contract references, or failure to keep proof of posting are frequent causes of delays and disputes. Avoid oral-only exchanges when you are asserting statutory rights because they leave no reliable paper trail. Keep careful copies of any written exchanges and the postal proof that the registered letter was sent. If the supplier later claims it did not receive notice in time, your traceable postal evidence is your best defence. Also be mindful of any clauses that make acceptance of the cancellation conditional on returning goods in a particular condition; document the condition of goods to avoid later disputes about diminished value.
Escalation routes when things go wrong
If your cancellation is not acknowledged, your refund is delayed beyond the statutory window, or you face an unjustified charge, step up the matter formally. You can raise a written complaint with the retailer and, when a motor retailer cannot resolve the issue, you can rely on independent redress schemes where available. For automotive disputes, retailers often reference mediation or industry ombudsmen who handle dealer complaints. If the supplier’s internal complaint handling fails, you can contact national consumer enforcement bodies for guidance about next steps and possible formal complaints. Keep all evidence and the registered postal proof ready if you need to refer the matter to a third party.
To make the process easier: Postclic
To make the process easier, consider tools that let you send registered letters without a printer or a visit to a post office. Postclic is one such service. A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Using a service of this type can simplify logistics while preserving the legal proof you need when you submit a formal cancellation by registered post.
Practical steps to keep your position strong (do not rely on verbal promises)
When you dispatch your registered postal notice, ensure you retain the postal receipt and any tracking information. Log the date when you posted the registered mail and the delivery event shown by the postal service. If the supplier issues a final account, check it against your records and use your documentation to challenge any unexplained charges. Avoid agreeing to new performance of the contract while you are exercising your right to cancel; if you accept further services during the cooling-off period with knowledge that the right might be lost, that can affect your legal position. When you receive an acknowledgement, record the supplier’s stated effective date of cancellation and the promised timing for any refund or termination processing.
Handling refunds, calculations and disputed charges
Once a valid cancellation is in place, the retailer must follow the statutory refund deadlines and rules. Refunds normally must be processed within a fixed statutory window from the date the supplier receives your cancellation. Where goods must be returned the supplier is generally required to reimburse standard delivery charges and return any payments promptly. If the supplier claims a deduction for diminished value, request an explanation in writing and the basis of the calculation. Where refunds are delayed beyond the statutory period, your traceable posting evidence will support your case when you escalate to a dispute resolution body.
Specific considerations for finance and ancillary products
If the contract you are cancelling is linked to a finance agreement, recognise that separate legal protections can govern credit arrangements. Cancelling the main retail agreement may affect ancillary contracts, including service packages tied to the vehicle purchase. Review the finance terms and any statutory protections for consumer credit. If there is any question about how cancellation of the retail contract interacts with a finance agreement, obtain written confirmation from the retailer about the effect of cancellation on the finance account and any outstanding liabilities, and preserve that confirmation with your registered-postal proof.
Where to escalate in Ireland
If a retailer does not resolve your cancellation and refund claim, you can escalate to relevant oversight bodies. For motor retail disputes involving Frank Keane Group products or services, first use the retailer’s complaint handling channels and retain all documentary evidence. If the issue remains unresolved you may refer the matter to an appropriate industry ombudsman or to national consumer protection authorities, who can advise on enforcement options andmediation. The Competition and Consumer Protection Commission (CCPC) provides authoritative guidance on distance selling rights and cancellation procedures in Ireland.
Customer feedback synthesis and what it teaches us
Synthesising English-language customer feedback from Irish sources shows practical lessons. Positive reports highlight clear communication and thorough handover at point of sale. Negative experiences cluster around the after-sales period: delays in repairs, disputes over warranty scope, and perceived slowness responding to post-sale queries. Customers who successfully resolved cancellations tended to have systematic documentation and to use recorded, verifiable notices rather than relying on informal channels. Those who lacked written records found it harder to compel a timely refund. These patterns underline the protective value of registered postal notices and robust record keeping.
Required address for formal notices
When issuing a registered postal cancellation for matters connected to the Frank Keane Group, use the company’s registered office address precisely as supplied for formal notices:Frank Keane Group, JFK Drive, Naas Road, Dublin 12, D12 T320, Ireland. Retain the postal proof and any delivery confirmation that the postal service provides so you can show the date your notice was received.
Dealing with disputes: evidence, timelines and escalation
Keep a written chronology of every step after posting your registered cancellation. Note when you expect the supplier to refund, and follow up if the statutory window lapses. If the supplier proposes an adjustment or deduction, ask for the calculation and supporting documents. If the dispute persists, lodge a formal complaint and supply copies of your contract, your registered-postal proof, and any contemporaneous records of losses or costs. When escalation is necessary, independent dispute resolution bodies will rely heavily on the documentary record you can present, so the objective is to make that record as complete, clear and reliable as possible.
Practical tips for consumers who need stronger protection
- Retain copies of all contract documents and receipts as soon as you buy.
- Make a dated log of every telephone or face-to-face exchange and follow up important conversations in writing when possible.
- When you decide to cancel, use registered postal mail to create an independent, dated proof of notice.
- Preserve any acknowledgement of receipt from the supplier and compare promised timings to actual refund dates.
- If the supplier’s internal process does not resolve the case, be ready to escalate with your documentary evidence to the appropriate ombudsman or consumer protection body.
What to do after cancelling Frank
After you have issued your registered postal cancellation and have evidence of delivery, track the supplier’s stated obligations: confirmation of effective cancellation date, any refund or account adjustment, and closure of ancillary arrangements linked to the contract. If the refund does not arrive within the statutory window, prepare an escalation package containing the original contract, the registered-postal receipt, delivery confirmation, and notes of any related interactions. Lodge complaints with the retailer’s formal complaints channel and, if required, with the appropriate independent redress body. Maintain your files and continue to monitor your bank and credit records until the account is fully closed. This approach preserves your rights and strengthens any formal complaint you need to make.