Serviço de cancelamento N.º 1 em Ireland
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Eir.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Eir: Step-by-Step Guide
What is Eir
Eiris one of Ireland’s largest telecommunications providers, offering broadband, fibre, fixed line and mobile services to residential and business customers across the country. The company sells a range of broadband speeds (including fibre options), mobile plans and bundled packages that combine broadband and mobile discounts. Many customers chooseEirfor wide geographic coverage and competitive introductory pricing, while some choose it for bundled discounts when they keep fixed and mobile services together. The following guide explains practical and legal options for customers who want to end their relationship withEirand protects their rights during cancellation.
Subscription overview (quick)
The most common packages sold byEirinclude fibre broadband at different speed tiers, SIM-only and bill-pay mobile plans, and combined bundles that give discounts on mobile lines. Contract lengths commonly offered are 12-month and 24-month terms for broadband bundles, and a mix of 30-day and longer-term options for mobile plans. Specific promotional prices and contract details vary by offer and location.
Key official plan information and promotional pricing are published byEiron their services pages, which list available broadband tiers, suggested monthly costs and contract durations.
Why people cancel
Customers decide to cancelEirfor a few recurring reasons: dissatisfaction with service reliability, unexpectedly high bills or early-termination fees, slow or missed technical appointments, price increases after promotional periods, and frustrating experiences when trying to resolve faults or billing disputes. Many customers want to switch providers because they are seeking better speeds, lower ongoing prices, or more dependable support. Complaints about being billed after believing an account was closed or being asked to pay large sums for remaining contract months are common themes in public feedback.
Customer experience and common problems
Real user reports show patterns that are important to know before attempting to end a contract withEir. Several customers report long waits to have issues resolved, cases where cancellation requests were not recorded, disagreements about the cooling-off period, and disputes over early-termination charges. Public reviews and news reporting capture these problem areas and highlight the importance of keeping strong documentation when seeking to cancel anyEirservice.
Examples of feedback paraphrased from public reviews and news coverage include: customers being pursued for charges after attempting to leave, confusion about whether a cancellation request was recorded, and difficulty getting timely responses when the service quality was poor. Many reviewers emphasise that documentation and proof of a cancellation request are critical in disputes.
What works and what does not
From customer accounts, the most effective practice when there is a risk of dispute is to use a cancellation method that creates an independent record with legal weight. The most reliable approach reported by consumer advocates and many customers is a written notice sent by registered post, because it creates traceable proof of dispatch and receipt. Reports indicate that relying on less-documented methods often leads to disagreements about whether and when a cancellation was requested.
| Broadband plan | Promotional price (example) | Contract length |
|---|---|---|
| 500Mb fibre | €29.99/month (introductory) | 12/24 months |
| 1Gb fibre | €39.99/month (introductory) | 24 months |
| 5Gb fibre | €49.99/month (introductory) | 24 months |
The table above reflects the types of broadband tiers thatEirpublishes for residential customers, with introductory prices and standard contract durations noted by the provider. Availability and exact pricing depend on location and ongoing promotions.
| Mobile option | Representative price | Notes |
|---|---|---|
| SIM only (30 day) | from €9.99/month (promotion) | SIM-only and bill-pay options, some discounts when bundled with broadband |
| Bill pay phones | vary by handset and plan | 5G coverage claims; contract durations vary |
Mobile plan pages show a range of SIM-only and bill-pay offers. Bundling with a fixed broadband plan frequently brings monthly discounts.
Legal framework and consumer rights in Ireland
Irish consumer protection law and the telecoms regulator provide safeguards for customers. Under Irish consumer law, there are rights linked to the 14-day cooling-off period in some situations, requirements for clear contract terms and obligations for providers to explain early-termination charges. Telecoms complaints about billing and contract disputes can be escalated to the regulator and, if necessary, alternative dispute resolution bodies. Knowing your rights reduces the chance of being charged unfairly after you attempt to cancel.
It is essential to identify key contract dates: the start date, any promotional expiry, the scheduled end of the minimum contract term, and the date you first requested cancellation. Keep copies of bills and any notes referencing promises or credits. In disputes, having an independent, dated record of your attempt to end service strengthens your position.
Notice periods, cooling-off and early termination
Most broadband bundles have minimum terms (12 or 24 months) and may include early termination charges equal to the remaining contracted value or a formula to recover discounts. Some services qualify for a statutory cooling-off period if the contract was concluded away from premises or by distance, and that right is time-limited. If you believe you have legal grounds to cancel without charge (, the provider has repeatedly failed to provide the agreed service), a carefully recorded notice is the first practical protection. Official coverage and installation promises sometimes affect fees and remedies; public reporting shows disputes arise when customers believe service promises were not met.
Choosing the correct cancellation method
experience and consumer reports, the recommended single method to end aEircontract is to send a written cancellation notice by registered postal service. Registered postal notices create an independent chain of custody and a receipt that proves the provider received your request. This is especially important when disputes over whether a cancellation was requested or when it took effect arise later. Many consumer cases cited in public reporting show that disputes often hinge on whether the provider can show they received a cancellation.
Use of recorded post supports later escalation to a regulator or complaints body because the postal receipt provides a clear date that can be matched to billing cycles and contractual notice periods. Treat registered post as the only reliable method for creating such proof when dealing with contested cancellations.
What to include in your written notice (principles only)
When preparing a cancellation notice to send by registered post, include concise identifying details so the provider can match the notice to the correct account. Essential elements are account holder name, full address associated with the service, account or customer reference if known, the service type to be ended ( broadband or mobile), a clear statement that you wish to cancel the contract and the date you want the cancellation to take effect or the date you are sending the notice. Ask for a confirmation of account closure and a final bill showing any outstanding charges and credits. Sign and date the notice. Keep a copy of everything you post plus the registered-post receipt as your documentary evidence.
Avoid giving unnecessary personal data beyond what is required to match the account. Keep a factual tone and avoid threats. The aim is to create a clean, dated, and identifiable record that you can rely upon later if there is disagreement. Do not rely on verbal conversations alone; a written registered-post notice is the safe path.
Practical timing and evidence strategy
Timing matters. Send notice early enough to satisfy any contractual notice period, and make sure the post date on the registered-post receipt falls within any statutory or contractual notice windows. If you send the registered-post notice during a cooling-off period, keeping the receipt dated within the permitted days is crucial. Where early termination fees are disputed because the provider failed to deliver service, the registered-post evidence will strengthen your claim to a regulator or dispute resolution service.
Keep all supporting evidence in one place: bills, installation/engineer notes, speed test results if relevant, and the registered-post receipt with the tracking/receipt number. If equipment must be returned under contract, note the provider’s published requirement in writing and keep proof of any returns you arrange.
How to escalate if things go wrong
If the provider continues to bill after your registered-post cancellation or claims they never received notice, lodge a formal complaint in writing and keep copies. Refer to the regulator and consumer protection agencies if the complaint is not resolved within a reasonable time. Public reporting shows that some customers have needed regulator involvement to resolve disputes where billing continued after cancellation attempts. Make sure you attach your registered-post receipt and a clear timeline of events when escalating.
Regulators and consumer bodies respect documented evidence; a postal receipt and a clear chronology are among the strongest items you can present. If the account is referred to debt collectors, produce your registered-post proof and ask the service provider to confirm the date they consider the account closed.
Simplifying the process
To make the process easier, consider secure services that handle registered-post sending for you. These providers can print, stamp and post your letter on your behalf, and some offer preformatted templates for common cancellations. They remove the need to print or visit a post office while still creating registered-post proof of dispatch.
Postclic: A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
Using a service like this can be especially helpful if you cannot access a post office, if you need a printed copy produced to a professional standard, or if you value the convenience of having the provider manage logistics. Ensure any third-party sending service provides an auditable receipt and return receipt that you can rely on if a dispute arises.
Why registered post is the best protection
Registered post provides an independent, dated record that your communication was dispatched and that the provider received it. This document can be used to support a complaint, to challenge continued billing, and to prove you acted within any required notice or cooling-off period. Many consumer disputes about cancelled accounts turn on whether a provider can demonstrate receipt; registered-post receipts are the most accepted evidence for this purpose.
Common customer scenarios and how postal proof helps
Scenario one: You moved home and thought service was cancelled. Having sent a registered-post notice on a certain date makes it much harder for a provider to later claim you never requested cancellation. Scenario two: You experienced repeated outages and want to leave without paying early-termination fees. A registered-post notice dated before the dispute point supports your argument that the provider failed to provide the contracted service. Scenario three: You used a cooling-off period; a registered-post receipt within the statutory window is strong proof that you exercised that right in time.
Each of these examples shows why independent postal proof significantly improves the odds of a successful resolution. Public cases where customers were pursued for fees after attempting to cancel often lacked clear documentary proof of an effective written notice.
Record keeping checklist (what to retain)
Keep a compact evidence bundle that includes the registered-post receipt, a copy of the notice you sent, all recent bills, any written confirmations you receive from the provider, and notes of dates and times of related events. Keep scanned copies in case originals are misplaced. This collection provides a clear timeline and supports any complaint or escalation you need to make.
What to expect after sending registered post
After the provider receives a registered-post cancellation notice, expect a written confirmation of account closure and a final statement that lists any payments due or credits owed. If there is equipment to return, the provider will normally set out the return process and any related deadlines; keep proof of any equipment returns you send. If you do not receive confirmation within a reasonable period, follow up with additional written contact and reference your registered-post receipt in any complaint escalation.
Practical synthesis of customer feedback
Customers consistently advise that disputes about whether a cancellation occurred are the most painful part of leaving a large telecoms provider. Many say that they should have sent a registered-post notice at the first sign of trouble. Several public reviews recount long delays in problem resolution and unexpected bills months after they thought they had left. These recurring themes point to a single practical lesson: protect yourself with the strongest possible written evidence, which is registered post.
When reviewers describe successful outcomes, the common factor is documented proof: dates, receipts, and copies of communication. Where outcomes were poor, customers often lacked reliable evidence that a cancellation had been requested. Use that learning to structure your own approach.
How to handle equipment and final bills
Contracts may require you to return routers, set-top boxes or other equipment. If returns are required, keep proof of dispatch and any acknowledgment from the provider. Ask for a final bill that itemises early-termination fees if any, credits and refunds. The registered-post receipt helps show when you made the request to end service, which can affect the calculation of any final charges.
What to do if you face unexpected charges
If you receive charges after your registered-post cancellation, assemble your evidence bundle and make a written complaint referencing the registered-post receipt date. If unresolved, escalate to the regulator or a consumer protection agency with copies of your registered-post proof and your timeline. These bodies will rely on documentary evidence when investigating disputed billing or debt sales. Public reports show that regulator involvement often helps resolve persistent disputed charges.
What to do after cancelling Eir
After sending your registered-post cancellation, keep monitoring your bank statements and the account for up to two billing cycles to confirm closure and correct final charges. Keep all receipts and confirmations in a secure file and prepare the evidence bundle in case escalation is necessary. If equipment must be returned, maintain proof of return shipment. If you need to escalate, present the registered-post receipt and the evidence bundle to the complaints unit or regulator. Protect your credit and keep records if a third party contacts you about outstanding charges. Acting promptly and keeping calm will make resolving any follow-up issues much easier.