How to Cancel Medium: Simple Process

What is Medium

Mediumis a global online publishing platform where writers, journalists, and thinkers publish articles, essays and stories that reach a broad readership. The platform operates a freemium model: anyone can read a limited number of stories for free, publish, and engage, while a paid membership unlocks unlimited access to premium content and certain membership benefits. Membership is offered on recurring billing cycles, typically monthly or annual, and it is intended for individual readers who want unlimited access to curated and paywalled content. The platform also supports paid friend memberships and gifts in some app stores. The basic membership fees and recurring nature of the service are described in Medium’s membership terms.

Subscription plans and pricing (official sources)

Medium’s commonly reported consumer pricing is a low-cost individual membership billed either monthly or yearly. Reported standard amounts are around$4.99–$5 per monthand$49.99–$50 per year(USD figures shown in app stores and membership disclosures). These recurring fees are charged on a fixed schedule tied to your initial purchase date and will auto-renew unless you end the subscription before the next billing date, Medium’s membership terms. When planning any cancellation you should confirm the currency and local display price that applied when you bought the membership.

Customer experiences with cancellation (Ireland focus)

First, it helps to understand common real-world customer experiences so you know what to expect. Users in Ireland and internationally have reported a mix of experiences when they end memberships: some cancellations are straightforward, others involved confusion over renewal timing, or follow-up charges that users disputed. A recurring theme in user feedback: frustration when access or charges persisted after users thought the membership was ended, and frustration at poor responsiveness when seeking confirmation or a refund. The complaints and praise are mixed: some customers report smooth billing and predictable renewals, while others report delays and a need to pursue proof of cancellation.

Next, common elements observed in customer feedback that matter for Irish users: unclear timing (when the next renewal will occur), surprise charges when trial or promotional periods end, and the need for documented proof if a dispute occurs. Customers often stress the importance of keeping evidence you gave notice and of checking bank statements after the billing cycle. Real users recommend being methodical and retaining receipts and evidence of any cancellation communications you make.

What customers say works and what doesn't

• What works: giving a clear instruction of your intent to end membership, keeping proof of the communication, and tracking the billing cycle so you act before the renewal date.
• What doesn’t work: relying on informal signals (, an expectation that a button press somewhere has ended billing without tangible proof), or waiting until after a renewal date to act.
• User tip: check the exact day you were charged and treat that as your renewal anchor—if you must act, do so with time to spare.

Why postal registered mail is the recommended cancellation method

Most importantly, from a consumer protection and evidence standpoint, cancelling byregistered postal mailis the safest, clearest and most defensible route for subscription cancellations in Ireland. Registered mail creates physical, dated evidence: a postal receipt and a delivery confirmation that show the date the company received your notice. If a billing dispute arises later, that proof is often decisive with banks, dispute agents, or consumer bodies. Postal registered mail is widely accepted in disputes and it carries legal weight because it proves that the merchant was put on formal notice on a specific date.

First, registered mail gives legal visibility: you have a delivery record. Next, it helps with bank processes: banks or card issuers reviewing a chargeback will often ask for proof you notified the merchant before the renewal. , registered mail avoids the ambiguity of informal channels where evidence can be lost or disputed. Keep in mind that proof matters: the postal receipt plus any return receipt is what separates “I told them” from “I have evidence I told them.”

When to use registered mail

Use registered mail if any of the following apply: you are near a renewal date and want irrefutable proof you gave timely notice; you have already noticed an incorrect charge and need to lodge a formal challenge; or you value a paper trail when a merchant has limited local support or slow response times. Registered mail is especially important for annual plans where a single charge represents a larger amount. Use it as your primary protection strategy whenever cancellation or refund risk is material.

Legal and regulatory context in Ireland relevant to cancellations

Under consumer rules that apply to distance and subscription contracts across the EU (and reflected in Irish guidance), consumers typically have a 14-day cooling-off right for many distance contracts, though exceptions exist for digital content once access is provided. Traders are required to disclose key contract terms and the renewal nature of subscriptions. If cancellation is properly communicated within relevant legal deadlines, consumers may have rights to refunds within set timeframes. Because rules and regulations are evolving, particularly on subscription-specific regimes, having dated proof (, registered-post delivery confirmation) is a critical protection when invoking your rights or when a merchant delays refunding after an accepted cancellation.

What to include in your registered-mail cancellation notice (principles only)

Next, be concise but complete. Avoid templates in favour of clear facts: identify yourself, specify the subscription you hold, give the billing identifier or last charged amount if available, state the date you wish the cancellation to take effect (or say "immediately"), and request written confirmation of receipt and effective cancellation. Do not include unnecessary personal data. Keep the language factual: a clear statement of cancellation and a request for acknowledgment is what matters. Retain the postal receipt and any return confirmation: these are your documentary anchors if a problem later appears.

Timing and notice periods

First, determine your renewal cycle and the date you were last charged. Next, act with margin: give notice well before the next billing date so the merchant has time to process your instruction. Most membership terms tie the renewal to the day of the month you first started the membership; if you miss that day, you risk being charged for another period. Registered mail, with its delivery timestamp, proves that your instruction arrived before the renewal if you send it with adequate lead time. Keep in mind holidays and postal transit times when planning—documentary proof is only useful if the dates show the merchant received your notice in time.

How registered mail affects refunds and disputes

If you are seeking a refund for a charge after providing cancellation notice, registered-post evidence supports refund claims to the merchant and to your card issuer. Banks and card networks require convincing proof that you cancelled before the charge; a dated postal delivery confirmation strengthens a case for a chargeback or a reversal. If a merchant refuses to refund after receiving a cancellation, the evidence of registered delivery is the primary material you will present to the merchant, to a bank, or to a consumer protection authority.

Practical documentation you should keep

• Keep the registered mail postal receipt and tracking number.
• Keep a copy of the physical notice you sent (retain one copy for your files).
• Note the exact date shown on the delivery confirmation when it arrives.
• Save any acknowledgement of receipt the merchant returns (if they send one).
• Document any subsequent charges with date, amount and card used.

Most importantly, treat those items as the core evidence set you will use if questions arise.

Address to use for sending registered mail to Medium (Ireland)

When sending registered-post cancellation instructions in Ireland, address the letter to Medium’s Irish office at the following address exactly as provided:Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, Ireland. Include any identifying details you have about the subscription so that the delivery is plainly connected to your membership account. Retain the postal receipt and delivery confirmation as noted above. (This address has been used for privacy and data protection correspondence and as a local contact point.)

Practical solutions to simplify sending registered mail

To make the process easier, consider services that let you send registered or ordinary letters without needing a printer or a trip to the post office. Postclic is one such solution. It is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Using a service like this can reduce friction while keeping the same level of legal protection as traditional registered mail.

Bank actions and consumer channels if charges continue

Keep in mind: if a merchant continues to charge after you have clear registered-post proof of cancellation, you have options. First, present the registered-post evidence to the merchant and request reversal. If the merchant refuses, present the evidence to your card issuer and request an investigation or chargeback. If the merchant is unresponsive, escalate to the national consumer authority or an appropriate dispute resolution body; documentary proof of delivery is central to those processes in Ireland and the EU. As a parallel route, keep a record of all communications and dates to speed up any complaint handling.

Insider tips from a cancellation specialist

First, do an audit of your billing sources so you know exactly which card or payment method is charged (app stores and third‑party payment processors can make billing look different). Next, always send registered-post with an unambiguous subject line on the letter (for your own filing)—but avoid phrasing that creates ambiguity about the date you expect the subscription to end. , do not assume silence equals compliance; follow up with your documentary evidence if a renewal posts. Most importantly, never discard the delivery proof; it is the only neutral record that proves notice was given on a certain day.

Common mistakes to avoid

• Waiting until the renewal day to send notice—postal transit takes time, and delivery must be demonstrably before renewal.
• Relying solely on informal or unverifiable signals; if you do not have a dated delivery record, disputes are harder to win.
• Not checking which payment method was used (sometimes a different card or app store handles the charge).
• Discarding the postal receipt or failing to log the delivery confirmation date.

How registered-post cancellation interacts with app store or third-party billing

Keep in mind that many subscriptions are billed via third parties. If your card statements show the charge coming through an app store or third-party processor, registered-post proof showing you told the service provider to stop the subscription is still useful. It documents your clear instruction and date; that documentary trail is necessary when you ask a processor or bank to intervene on your behalf. When presenting your case, the registered-post evidence is the anchor that shows you acted in good time and in a demonstrable manner.

Handling follow-up: refunds, partial billing and disputed charges

First, once you have proof of timely cancellation, request a refund in writing and reference the delivery confirmation. Next, if the merchant disputes the timing, present the registered mail evidence. If they still refuse, lodge a chargeback with your payment provider and attach the proof of registered delivery plus any merchant responses. , you can bring the matter to consumer protection authorities if the merchant refuses to comply with applicable rules on refunds and cancellations. Keep detailed timelines of events: dates of posted cancellation, dates of any post-cancellation charges, and all correspondence. These timelines are a practical tool when lodging chargebacks and complaints.

Customer feedback synthesis: what Irish users repeatedly recommend

Customers who have successfully resolved disputes repeatedly recommend three actions: act before the renewal date, use a cancellation route that produces dated, verifiable evidence (registered-post), and keep that evidence safe. Many users emphasise that taking these measures avoided months of back-and-forth and made refund requests much faster to adjudicate with banks. The pattern is consistent: documented notice reduces friction and speeds up resolution.

Record keeping checklist (what to keep and why)

• Postal receipt and tracking number — primary proof you sent notice.
• Delivery confirmation — proves merchant received the notice on a particular date.
• Copy of the text you sent — for context and clarity.
• Bank/statement record of the charge you dispute — shows the amount and date.
• Any merchant reply — keep for timeline evidence.

What to do after cancelling Medium

First, after your registered-post cancellation has been delivered, check your payment method and next billing cycle to confirm no further renewals appear. Next, if you see an unexpected charge after your proof-of-delivery date, immediately gather those records and present them to your card issuer for a chargeback claim, including the registered-post proof. , keep a note of the effective date your access should cease and verify that your account access matches that date. Finally, if the account remains active or charges persist despite proof, escalate with your bank and, if necessary, with the national consumer protection authority—document everything and present the registered-post evidence as the central piece of your claim.

Actionable next steps: prepare the documents you will need if a dispute occurs (postal receipts, delivery confirmation, copy of the notice and bank statements), set a calendar reminder a few weeks before any renewal date so you have time to act, and consider using a postal service that centralises printing and registered sending if you prefer not to visit a post office. Postclic and similar services can be useful when you need convenience with retained legal effect.

Most importantly, the one practical habit that prevents most subscription problems is consistent record-keeping combined with using a cancellation method that creates hard proof. Registered postal delivery is that method.