Service de résiliation N°1 en United Kingdom
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Wowcher.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Wowcher: Simple Process
What is Wowcher
Wowcheris a deals and voucher marketplace that lists discounted offers on products, experiences and services across the UK and Ireland. The platform aggregates time-limited deals from local merchants and national suppliers, covering travel, leisure, events, gadgets and curated product bundles. Customers buy a voucher or deal to redeem with the supplier named in the offer; some purchases are standard one-off goods while others are longer-running vouchers or membership-style add-ons that sit alongside regular deals. The site operates a high-volume, bargain-driven model and frequently features limited-quantity or flash promotions.
typical offers and membership note
Many listings are single-purchase deals priced per voucher or item. There has been regulatory attention to a pre-ticked, low-cost annual membership that has appeared at checkout in the past; this membership was reported at a small annual cost and was the subject of consumer protection scrutiny. When assessing a purchase, check the deal description and any associated charges so you know what you bought and whether an ongoing membership component was included in the transaction.
| Plan or item | Typical price or note |
|---|---|
| Single deal voucher | Wide price range depending on product or experience |
| VIP membership (historical reference) | Reported at around £4.99 per year (subject to regulatory attention). |
Why people cancel
Cancellations arise for a handful of recurring reasons: the deal did not meet expectations on arrival, delivery delays, goods that are faulty or missing, redemption partners unable to honour a voucher, or unexpected recurring charges linked to add-on memberships. Consumers also cancel after realising a purchase was made in error or when the merchant’s terms make redemption impractical for the purchaser. A further driver is concern about misleading marketing or pressure sales tactics that prompt people to reclaim their money.
common emotional and practical drivers
People who seek cancellation typically want certainty: confirmation a payment will stop, a refund processed within a reasonable window, and a paper trail they can use if a dispute escalates. Those priorities shape the practical advice in this guide.
customer experiences with cancellation
User feedback shows a mixed picture. A large body of reviews highlights frustration when refunds are delayed or when vouchers fail to work as promised. Several consumers report trouble securing refunds for questionable vouchers and say repeated attempts were needed to see money returned. Others note poor product quality for certain mystery-box-style listings. Some buyers specifically cite problems with persistent small subscription charges appearing after checkout that were difficult to stop. Trust and clarity were frequent themes: where customers secured a prompt refund or replacement the tone is positive; where communication was slow or absent, frustration is high.
Representative paraphrased feedback found in public reviews includes complaints about delayed refunds, merchandise not matching the listing, and ongoing small charges that a user had not intended to keep. At the same time, many buyers report successful redemptions for travel or leisure offers when the supplier honoured the voucher. Those mixed experiences underline the importance of keeping written records and choosing cancellation options that create a clear legal trail.
what works and what does not
From consumer reports the actions that tend to work are those that leave a durable, verifiable record. Consumers who can show a dated, verifiable notification and follow-up evidence of the company’s response have better outcomes. Where attempts to seek redress are not well documented, people report slower or no refunds. Public reviewers also recommend checking bank or card protections if a merchant does not resolve the issue.
legal framework in Ireland that matters to cancellations
Irish law implements the EU consumer rights framework for distance and off-premises contracts. A key right for customers is a cancellation period for distance sales that generally lasts fourteen days from delivery for goods, and fourteen days from the date the contract was made for services. The regulations set out a right to cancel without giving a reason and set a deadline for reimbursement by the trader. These statutory protections apply unless a specific exception is relevant to the item you bought (, personalised goods or certain perishable supplies). The statutory rules also require traders to supply information about the right to cancel when a distance contract is concluded. If that information is not supplied, the cancellation window may be extended.
Refund timing under the regulations is also important: the trader must reimburse payments within a set maximum period after cancellation. Keep this timeframe in mind when tracking refunds so you can spot delays and take action through a dispute channel if necessary.
practical implications of the law
The law gives consumers the right to withdraw and be repaid where a purchase qualifies as a distance contract. That statutory entitlement sits behind practical choices about how to communicate a cancellation to make it effective and provable. Accepting the legal right is one thing; making it enforceable often depends on the evidence you hold and the method you use to notify the trader.
strong reason to use registered postal mail for cancellation
Given the common problems reported by consumers, a cancellation sent byregistered postal mailis the safest single method for communicating a withdrawal or request for refund. Registered posting creates a dated, independent record that is widely accepted by courts, dispute bodies and banks. A registered post receipt or return receipt provides demonstrable proof that the trader was informed on a certain date. That traceability helps if a refund is delayed or if the matter later moves to a dispute resolution process. The durability and legal weight of registered mail are why many consumer-rights specialists favour it for contested cancellations.
| Feature | Why it matters |
|---|---|
| Registered post proof of sending | Provides an independent evidence trail accepted by regulators and dispute bodies. |
| Statutory 14-day period | Defines the window for withdrawal in most distance contracts under Irish law. |
why registered mail outweighs other approaches in disputes
Public feedback shows that when a consumer can show a formal, dated notification the merchant is much more likely to resolve the claim promptly. Less durable traces tend to invite delays or denials. Choosing a method that leaves a clear postal record avoids the ambiguity that sometimes surrounds other channels, and it helps preserve leverage with your card issuer or an alternative dispute resolution body if the merchant fails to comply.
what to include when you notify Wowcher (general principles)
Keep the content focused on the facts and the remedy you want. It is reasonable to explain what you bought, the date of purchase, the problem you have identified, and the outcome you seek (refund, cancellation of a membership charge, or reversal of a recurring deduction). Keep copies of the purchase evidence, order reference and any screenshots you have as background material that supports the request. Presenting the facts clearly helps the receiving team assess the case without unnecessary delay. Do not include sensitive account passwords or unnecessary personal data in this notification; include only the information needed to identify the purchase and support the cancellation request.
timing and deadlines
Check when your cooling-off period expires under Irish regulations and aim to have your registered-post notification date fall within that window when you are exercising the right to withdraw. If the trader has failed to provide the required cancellation information, the statutory window may be extended, but you should keep documentary proof that you acted promptly once you became aware of the defect or delivery issue. Keep records of the postal receipt: it is the primary evidence you will rely on if a dispute follows.
how refunds should behave under the rules
Under the consumer regulations, the trader should reimburse payments within the statutory maximum period following a valid cancellation. That refund should normally be for the sums paid, subject to permitted deductions such as the direct cost of returning goods where that is relevant. If the trader delays beyond the statutory period or refuses to pay, you have options: raise a dispute through your card provider or bank’s dispute mechanisms, bring the matter to a consumer protection authority, or refer to an alternative dispute resolution service. In many situations a registered-post notification strengthens your case with third-party interveners because it proves the date on which you told the trader you were exercising your rights.
customer feedback on refunds and timing
Reviews repeatedly flag refund delays as the most common frustration. Consumers who later succeeded in getting refunds often did so after escalating to a formal dispute channel or when they could show an authoritative dated instruction. That pattern reinforces the need to treat documentation and postal evidence as the primary defensive tools when you cancel.
practical solutions to simplify posting a registered cancellation
To make the process easier: Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Use a service that provides the same legal standing as sending a registered letter yourself and delivers proof of posting and receipt, so you can focus on the rest of the dispute process.
how this helps consumers
A solution that handles printing and registered posting can be useful when mobility, printing or time is a constraint. The key advantage is still the same: obtain a dated, independent record that proves you notified the trader within the cancellation window and that you requested a remedy. That record is the document relied on by dispute-handling authorities and financial institutions when assessing a claim. Postclic’s documented proof of sending and the return receipt functionality serve that purpose well for users who prefer not to attend a post office in person.
address to use for postal notices
When sending a registered cancellation toWowcher, include the company name and the postal address exactly as provided by official sources:Wowcher, Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA. Use the same address on any registered-post notification you send so the delivery can be matched to the company’s records if a dispute is reviewed. Keep copies of the posting receipt and any return receipt you receive.
what to expect after the company receives the notice
Once the company has clear documentary proof that you exercised a statutory right within the appropriate window, the next reasonable expectations are: an acknowledgement from the merchant, confirmation of refund processing or other remedy, and a timetable for reimbursement. If the trader does not comply, refer to your payment provider’s dispute process or escalate to a consumer authority that handles marketplace disputes. Having a registered post trail will support those steps.
| What to check before posting | Why it matters |
|---|---|
| Order reference and date | Identifies the transaction unambiguously. |
| Nature of the remedy sought | Clarifies whether you want a refund, cancellation of recurring charges or exchange. |
| Proof of purchase or voucher code | Supports the claim and speeds up merchant assessment. |
handling persistent or recurring charges
If you see recurring deductions after you have sent a registered-post cancellation, keep the receipts showing the dates of those charges and the evidence of your registered notification. Escalation routes include presenting those documents to your card issuer or bank under their dispute and chargeback procedures, and using consumer protection channels. Public reviews show success in many cases where a documented cancellation is followed by a formal charge dispute. The postal evidence is essential to demonstrating that you attempted to stop the contract in a timely manner and that ongoing deductions are inappropriate.
consumer complaint channels to consider
When a trader does not resolve a valid cancellation request, options include a payment-card dispute, a complaint to a national consumer protection authority or referral to an out-of-court dispute resolution service. The statutory framework in Ireland gives weight to documented cancellations; a registered-post notice supports all these complaint routes. Keep the full chain of documentation together: order confirmation, posting receipt, return receipt and bank statements showing the charge. That material is what dispute handlers will rely on when deciding the case.
tips to preserve evidence without providing templates or step lists
Preserve original receipts and any documentation that identifies the purchase. Keep copies of your registered-post receipts and any acknowledgement you later receive. If the merchant provides a reference for your cancellation, add that to your records. When engaging a third-party service to send registered post, obtain and keep the service’s proof-of-sending and proof-of-delivery documentation as part of your evidence bundle. Doing so reduces the chance of a needless dispute about whether you told the company in time.
what to do if the refund is delayed or refused
Where a refund is late or refused, present your documentation to your payment provider and ask them to investigate under their dispute or chargeback procedure. At the same time, you may lodge a complaint with a relevant consumer protection body. When the claim is backed by clear dated registered-post evidence that you exercised your right to cancel, dispute handlers typically treat the complaint with priority. Keep copies of all correspondence and the registered-post receipts when you pursue these options.
consumer protection authorities and statutory remedies
Irish statutes protect consumers who enter distance contracts and set out remedies for non-compliant traders. If a merchant’s practice appears misleading or if a pattern of consumer harm emerges, authorities can open investigations and obtain remedies for large groups of affected buyers. Individual customers armed with good documentation are in a strong position to seek reimbursement under the law or through an ADR provider.
what to do after cancelling Wowcher
After you have sent your registered-post cancellation: monitor your bank statements for the refund, keep all postal receipts and any merchant acknowledgements, and prepare to open a dispute with your card issuer if the refund does not arrive within the statutory window. If the merchant refuses, escalate with the evidence bundle you preserved. If you participate in a consumer claim or wider regulatory process, your registered-post proof will be among the strongest elements of your file. Act promptly but calmly; sustained documentation and a methodical approach are the most effective path to a fair resolution.