How to Cancel 3Commas: Simple Process

What is 3Commas

3Commasis a subscription-based trading automation and portfolio management platform aimed at cryptocurrency traders who want to automate strategies across multiple exchanges. The platform offers bot types such as DCA, grid, and signal bots, a smart trade terminal, portfolio tracking, and integrations with many exchanges. The company provides tiered subscription plans with varying limits for bots, accounts, and backtests, making it suitable for hobby traders and professional users alike. Pricing tiers include Starter, Pro and Expert with monthly and annual billing options, and a 14-day trial is available for new subscribers.

plans and pricing snapshot

subscription cost drives long-term value, the public plan structure is important for budget planning. The headline monthly prices for the main plans are Starter, Pro and Expert, with discounts for annual billing. These tiers differ significantly in trading account connections, number of active bots and backtesting depth, which influence the platform’s cost-effectiveness for your trading volume.

legal entity and contact address

For contract and formal notice purposes, the company is registered as 3C Trade Tech Ltd. The official address to include for formal or postal correspondence is:3C Trade Tech Ltd., Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town Tortola, British Virgin Islands. Use this address when preparing postal, registered notifications to the provider.

Why people consider cancelling 3Commas

, recurring subscription services must deliver net value greater than their cost. Common reasons Irish customers and international users cancel a trading automation subscription include: subscription cost versus realized returns; duplicated functionality with exchange-native tools; poor performance of bots or integration lags with particular exchanges; desire to reduce recurring charges; and shifting strategies that no longer require automation. Users also cite concerns around support responsiveness and the need to simplify their expense base. Trustpilot and community feedback show a mix of strong endorsement for automation and criticisms linked to exchange execution latency and support expectations.

financial implications to evaluate before cancelling

cancellations alter cash flow and potential trading exposure, review the following impacts before taking action: ongoing active trades or positions that may remain open; unused time on annual plans; possible entitlement to refunds under statutory cooling-off periods; and tax or accounting implications for business accounts. From a cash management angle, cancelling immediately reduces future expenses but does not retroactively affect past paid periods unless a refund is available and granted under the provider’s refund policy. The provider documents refund conditions and cooling-off rights; customers should verify their eligibility before removal of service.

Customer experience with cancellations

Many customers post their experiences on review platforms and community forums. Synthesis of English-language feedback relevant to Irish users shows recurring themes: successful refunds when raised early or during promotional periods; frustration with automatic renewals catching users who forgot to adjust billing; praise for partial refunds on annual plans in some cases; and variable satisfaction with response times for billing issues. Some users report that when they received refunds, the process was described as straightforward, while other users describe waiting or multiple follow-ups to resolve billing disputes. Community threads also stress vigilance around account-linked API execution and the need to manage open trades before stopping automation.

Representative paraphrased feedback from real customers includes positive notes that the bots can "cut the emotional factor in trading" and negative notes about "API execution lag" on specific exchanges; reviewers have also acknowledged instances of "partial refunds on annual subscriptions" being handled without fuss. These comments help set realistic expectations about potential friction when changing subscription status.

what usually goes well

• Users who proactively monitor renewal dates report smoother transitions and fewer billing surprises.
• Customers who document dates and receipts of payments see faster resolution in refund discussions.
• Those with simple account structures and few active bots face fewer complications when stopping services.

common problems reported

• Unexpected automatic renewals due to recurring payment settings.
• Confusion over entitlement to refunds after trial or promotional periods.
• Operational complexity when bots or SmartTrades have active positions at the time of subscription termination.

Principles for opting out: why postal mail is the recommended method

From a legal and financial advisory standpoint, I recommend using registered postal mail as the exclusive method for formal cancellation notices. contractual disputes often hinge on proof of notice and exact timing, registered postal delivery provides documented proof of dispatch and delivery that is admissible and widely recognised. , this reduces the risk of later disputes about whether and when cancellation was notified, and supports stronger evidence for refund or chargeback cases. In regulated or cross-jurisdictional situations, physical registered notice strengthens your position. Use the official company address provided earlier for any formal postal communication.

Important legal points tied to postal notification: a registered mailing receipt provides a time-stamped record; send-to-address accuracy matters; postal delivery dates often establish legal deadlines. many users dispute renewal charges, the strongest defensible approach is a recorded, traceable physical notice sent by registered mail to the company address.

what to include in a postal cancellation (general principles)

, messages sent by registered mail should be clear, concise and include unambiguous identifiers so the recipient can match the notice to the correct account. Key elements in general terms are: account identifier or user ID, date when you intend the cancellation to be effective, reference to the subscribed plan (Starter, Pro, Expert), a clear statement of intent to cancel future recurring charges, and your full name and postal address. Do not rely on a single point of evidence; retain stamped receipts and any return documentation from the postal service for at least the duration of potential dispute windows. Do not prepare a template that would be sent verbatim; instead, ensure your wording is specific to your account circumstances.

timing and notice considerations

From a budgeting perspective, align cancellation timing with billing cycles to avoid paying for another full period unnecessarily. annual plans are prepaid, cancelling after a payment typically does not automatically trigger a refund unless the provider’s refund policy or statutory rights apply. There is usually a 14-day consumer cooling-off period from subscription which may affect refund eligibility; check the terms that applied at the time of purchase. Keep a financial log documenting dates of payment, subscription renewal dates, and any correspondence related to refund claims.

Practical advantages of registered postal notices over other channels

From a legal perspective, registered mail creates a durable documentary trail that is difficult to later dispute. Financially, this lowers the probability of disputed charges causing collections or negative balance events. many disputes center on timing and proof rather than the substance of the cancellation, registered postal proof shifts bargaining power in the subscriber’s favour by establishing a clear chain of events.

, documented postal cancellation can speed negotiations or refund settlements because it eliminates uncertainty as to whether the provider was actually notified within a contractual deadline. When combined with comprehensive financial record-keeping—receipts, invoices, bank statements—registered mail strengthens your case in any consumer protection process or chargeback request initiated through your bank.

Mitigating financial risk when stopping automated trading

automated trading can leave open orders and positions, a cancellation decision should account for exposures that may persist beyond the subscription termination. From a risk-management standpoint, keep a clear inventory of active bots and SmartTrades before sending a registered postal notice. Document potential unrealized P/L and be prepared for manual operations to exit or manage positions after service access alters. If you are using connected exchange accounts, assess whether disabling automation prematurely would trigger slippage or forced liquidations; treat that exposure as a separate financial decision.

• Audit current P/L and margin exposures before cancelling.
• Estimate the potential cost to manually close positions if automation is disabled.
• Consider the trade-off between keeping automation temporarily active to close positions and the subscription cost for the corresponding billing period.

Refunds, cooling-off and consumer rights

In relevant jurisdictions there may be a statutory cooling-off right allowing consumers to withdraw from a subscription within a set period; 3Commas documents a 14-day withdrawal right from the date of subscription in its terms. From a procedural perspective, if you believe you qualify for a refund, document eligibility and include that reasoning in any subsequent dispute process. Where commercial refund policies differ from statutory protections, statutory rights prevail within their scope. Always preserve postal proof of your cancellation notice when claiming refunds; the postal record will support timing claims in any dispute.

Practical solutions to simplify registered mail

To make the process easier, consider services that handle physical registered mail on your behalf if mobility or printing are issues. Postclic is one such service that streamlines the postal sending workflow without requiring you to print or visit a post office. It handles printing, stamping and sending, and it offers templates for many types of cancellations while providing return receipt and legal equivalence to physical sending. A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

maintaining clear evidence is central to dispute resolution, a service that creates and retains documented receipts can be a cost-effective way to reduce administrative friction and preserve legal evidence. , the fee for such a convenience service is often small compared with the benefit of preventing future disputed charges or achieving a cleaner refund outcome.

How to document and preserve evidence

A strong financial-advisory practice when cancelling any subscription is to create a bundled evidence packet. Elements to keep—without creating a prescribed template—include your registered mail dispatch receipt, any delivery confirmation, payment receipts for the subscription, and a written log of decisions related to active trades. Preserve digital scans of the postal receipts and keep the originals until all disputes are resolved. If you used a printing-and-sending intermediary such as Postclic, retain their confirmation records as part of the packet. From a dispute-resolution perspective, a comprehensive record reduces adjudication time and strengthens your position in chargeback or refund processes.

record retention timeline

From a practical financial compliance angle, retain records for at least the duration that a challenge might realistically occur. For subscription services, a conservative retention period is 12 to 24 months after cancellation, which covers most billing disputes and provides good support for accounting and tax purposes.

Common objections and counterpoints

Some subscribers worry that physical post is slow or inconvenient. From a cost-benefit perspective, slower delivery is offset by the superior evidentiary value and the potentially decisive impact in dispute cases. Others fear that a postal method is excessive; financial risk analysis suggests that for recurring charges where sums are material or where the renewal could repeat automatically, the legal certainty provided by registered post often justifies the minimal extra cost.

when registered post is most useful

• Annual subscriptions with significant prepaid sums.
• Situations where a prior attempt to stop charges failed or went unacknowledged.
• When you anticipate a formal claim or chargeback.

Costs and budgeting for cancellations

From an expense-management perspective, calculate the direct cost of registered postage plus any intermediary fees such as printing-and-sending services, and compare that to likely savings from stopping recurring charges. If the annual subscription is large, a small postal fee is often economically justified. Keep the receipt as transaction evidence for bookkeeping and potential reimbursement claims for business expenses.

Handling disputes after cancellation

If a charge is taken after you have sent a registered postal notice, the postal receipt is the central piece of evidence. From a procedural standpoint, compile the postal receipt, the original payment receipts, and any relevant plan documents. When seeking a refund through your bank via chargeback, the registered-post documentation supports your claim. Keep in mind statutory time limits for payment disputes; act promptly when a charge appears that you believe is contrary to your cancellation notice.

support responses can vary, having registered-post proof provides an objective record that reduces reliance on subjective recollection or informal confirmations. Maintain a neutral, factual tone in any written dispute, and present the postal evidence as the primary record of your notice.

Practical checklist (high level)

• Confirm subscription and billing dates from your own records.
• Decide the effective date you require and ensure it aligns with your billing cycle.
• Use registered mail to send a clear notice to the official company address:3C Trade Tech Ltd., Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town Tortola, British Virgin Islands.
• Preserve all postal receipts and delivery confirmations.
• Keep all invoices and bank statements showing the charge in case of dispute.

What to do after cancelling 3Commas

From an action-oriented financial-advice stance, after you have sent your registered postal cancellation: continue to monitor your payment methods and bank statements for at least two billing cycles; document any post-cancellation charges; evaluate whether you need to issue a chargeback if an unjustified charge appears; and maintain access to records that show the timing of your notice and subscription payments. Consider whether an interim, lower-cost solution or manual trading approach reduces expenses while preserving key functionality. Reassess your trading plan and reallocate budget to the most productive tools or markets.

cancellation is also an opportunity to optimise recurring spend, compile a short list of alternative tools or manual procedures that deliver the same core capabilities at lower cost, and track the realized savings against your subscription expenditure. Treat the cancellation event as a financial reallocation decision: measure the cash freed and redeploy it into higher-return activities or reserve it as contingency capital for market volatility.

next practical steps and perspective

• Monitor statements for unexpected renewals and preserve evidence if you dispute a charge.
• Review your automation exposure and plan how to manage open positions after access changes.
• Record the net savings and productivity changes from cancelling to assess whether to re-subscribe in future.

Relevant company resources show the available subscription plans and describe general refund mechanics; for budgeting and eligibility checks, use those resources to align expectations before initiating any formal notice.