Serviço de cancelamento N.º 1 em Germany
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Komoot.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Komoot: Simple Process
What is Komoot
Komootis a mapping and route-planning service focused on outdoor activities such as hiking, cycling and trail running. The platform combines topographic and road maps, turn-by-turn navigation, and route planning tools that sync between devices. Komoot offers a free tier with core functionality, plus paid products that expand offline maps, multi-day planning and advanced features for frequent users. The company operates from Germany and distributes its apps through common mobile platforms as well as direct purchases on its official site.
Subscription plans and pricing
Komoot markets several product types: a free base service, a recurring annual subscription marketed askomoot Premiumand one-off purchases (map packs) such as a global bundle or regional packs. The Premium product is billed on an annual basis and the company states it does not offer a monthly recurring Premium plan. One-off map purchases are sold permanently and do not require cancellation.
| Product | Type | Representative price (EUR) |
|---|---|---|
| Komoot free | Freemium | €0 |
| komoot Premium | Annual subscription | €59.99 (typical listing) |
| World pack (complete) | One-off purchase | €29.99–€49.99 (offers vary) |
| Region packs | One-off purchase | Variable |
The official support documentation confirms Premium is sold as a one-year product that renews annually; region and world packs are one-time purchases and thus do not require a cancellation of a recurring contract. Prices and offers can vary by market and retailer.
Customer experiences with cancellation
Real-user feedback gathered from consumer review platforms and community forums indicates mixed experiences when users attempt to stop Premium renewals or pursue refunds. Common themes include (i) difficulty locating subscription status or renewal information, (ii) frustration over perceived rigid refund policies, and (iii) confusion where purchases made via third-party platforms create additional layers of process. Several reviewers report delayed or unsatisfactory responses when seeking refunds for recent charges.
Paraphrased examples from public threads illustrate the practical problems users report. One community thread records a user who could not find the option to stop recurring billing on their account and described attempts to correct payment details without clear effect. Another set of reviews on a consumer review site state that refunds were refused outside stated windows and that communication could be slow. These comments are representative and appear across multiple review channels.
How to prepare to cancel Komoot
Framework: treat cancellation as a contractual act governed by three layers: the contract you concluded at purchase, the trader’s written terms, and applicable consumer protection law. The first procedural task is evidential: identify the transaction (date, payment reference, account name), confirm whether the purchase created a recurring obligation, and determine the precise renewal or expiry date recorded by the trader. Gather receipts, card statements, order confirmations and any in-app purchase evidence you possess. best practice for contract exits, create an auditable file containing all documentary evidence.
Detail: check whether the purchase was a one-time product (map pack) or a recurring subscription (Premium). One-off purchases do not require cancellation of a recurring agreement; recurring subscriptions must be terminated the contract and consumer rules. The trader’s terms confirm the annual nature of Premium and distinguish one-off map purchases. Consequentially, the legal pathway and remedies differ depending on that classification.
Legal rights that matter
In the European Union, consumers generally have a 14-calendar-day right to withdraw from distance contracts (the cooling-off period). This right begins on conclusion of the contract for services and digital content, but certain exceptions apply to digital content when the consumer starts downloading or streaming and explicitly waives the withdrawal right. Irish guidance mirrors the EU position and confirms a 14-day cooling-off period for purchases from other member states, with refunds due within 14 days of a valid cancellation unless the trader’s policy or specific exceptions apply. , commercial terms may set specific reimbursement deadlines; komoot’s conditions state that reimbursement obligations must be fulfilled within a specified period measured from the dispatch of a valid cancellation.
Step-by-step legal checklist (contract law perspective)
1. Identify the contract: confirm whether you purchased a recurring Premium subscription or a one-off map product and note the transaction date and billing reference. 2. Check statutory time limits: determine if you are within any applicable cooling-off period or refund window. 3. Assemble evidence: receipts, payment card statement lines, screenshots of order confirmations. 4. Review the trader’s contractual provisions for withdrawal and reimbursement timing so you know the company’s stated obligations. 5. Prepare a clear written notice of cancellation to the supplier, addressed to the trader’s registered office; use a sending method that creates formal proof of dispatch and receipt. These items form the bedrock of a legally defensible cancellation file.
Why registered postal mail is the recommended method
Registered postal mailprovides objective proof of posting and delivery that is widely accepted in legal and administrative proceedings. The postal record supplies a date-stamped trail showing when your notification was despatched and when it reached the recipient. From a contract law standpoint, proof that a notice was sent and received is often decisive where parties dispute timing or notice content. , registered mail strengthens your position when asserting rights under the cooling-off period, requesting reimbursement within statutory windows, or contesting onward automatic charges. This is especially relevant for cross-border digital contracts where the trader is established in another EU member state.
the trader’s own terms on withdrawal, sending a written cancellation to the supplier’s registered address is consistent with contractual expectations and furnishes the documentary basis required for legal remedies (refund, return of benefits, or consumer enforcement actions).
| Issue | Why registered mail helps | Typical legal remedy |
|---|---|---|
| Disputed renewal date | Delivery receipt proves when notice arrived | Deactivation of future renewals; refund for post-notice charges if applicable |
| Refusal to refund within statutory period | Proof of timely withdrawal supports claim for refund | Claim for statutory refund, escalate to consumer authority |
| Account identity dispute | Correspondence links account name and payment reference to formal notice | Corrective billing or account rectification |
What to include when notifying the supplier (principles only)
Framework: the correspondence should enable unambiguous identification of the contract and the party exercising the right. It should state the objective act being performed (cancellation/withdrawal from the contract) and be signed by the contracting party or an authorised representative. Key elements to include are the purchaser’s name, a clear identification of the product or subscription, the date of the original transaction and the transaction identifier used by your payment method. Do not rely on informal or ambiguous language; a clear declaration reduces the scope for disagreement. , avoid copying sample templates verbatim; tailoring to the factual context of your purchase is legally preferable.
Implications: precise identification of the contract and party limits the opportunity for the trader to claim it cannot find the relevant order; in disputes, courts and authorities will favour notices that link a cancellation to verifiable transactional evidence. Conservatively maintain separate copies of all documents and the registered mail proof for at least the duration of any possible dispute.
Practical solutions to simplify registered mail
To make the process easier, consider services that arrange legal-value registered dispatch without requiring local printing or travel. Postclic is an option that can reduce friction for senders: a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Use such a service where you need the legal protection of registered posting but lack immediate access to a local post office or printer.
Timing and reimbursements under law and contract
Legal framework: when a legitimate cooling-off cancellation is made within the statutory period, the trader must reimburse the consumer without undue delay and typically within 14 calendar days of the effective cancellation. Contractual terms may set internal time limits for different remedies; komoot’s terms explicitly set a reimbursement timing measured from the dispatch of cancellation in some places, and also describe internal processing steps for refunds and withdrawals. , the trader’s policy on automatic renewals commonly states that cancellation will prevent future renewals but will not shorten access during an already-paid period. These are important operational realities to factor when seeking a refund or planning your legal approach.
Practical consequence: a well-documented, registered dispatch that reaches the supplier before a renewal date creates a credible legal argument that the renewal should not be charged. If a charge posts, the consumer’s proof file will be essential when seeking a reversal through the card issuer or when lodging a complaint with consumer authorities.
When the purchase involves a third-party retailer or platform
Contracts concluded through a third-party retailer or platform can alter the immediate mechanics of cancellation and refunds. From a contract law perspective, you may have distinct remedies against the retailer, the payment processor and the service provider. Maintain your focus on having a clear record: identify the merchant shown on your payment statement, the date and amount of the charge, and any contract reference numbers. Notify the service provider at its registered office by registered mail as a protective step, even where the retail platform may have primary control of recurring billing. In parallel, preserve the option to escalate to your payment provider or to national consumer authorities if your rights are not respected.
Customer feedback synthesis and what works
Users who report successful outcomes generally share common practices: they document transactions thoroughly, they deliver a clearly identifiable written withdrawal or cancellation with proof of delivery, and they escalate promptly when a refund is delayed beyond the contractual or statutory deadline. Review data from consumer platforms suggests that the company responds more rapidly when the consumer provides precise transaction identifiers and a dated proof of notice. Conversely, complaints that remain unresolved often involve weak documentary records or delayed escalation. Use these empirical lessons when assembling your file.
Escalation options if the supplier does not comply
Legal escalation: if your registered notice is ignored or the supplier fails to reimburse within the statutory or contractual window, the following remedies are commonly available: start a formal complaint to the national consumer authority, pursue chargeback or reversal procedures with your payment card issuer where applicable, and, for cross-border disputes, use the European Online Dispute Resolution (ODR) platform or contact your national European Consumer Centre. The European consumer protection network and national authorities provide guidance and channels for cross-border subscription disputes, especially where traders are established in another EU country. Keeping the registered mail proof will materially strengthen any third-party complaint or dispute resolution application.
What to expect after sending registered mail to komoot
Practical expectations: after a properly addressed and dispatched registered notice, the trader should record receipt and process the cancellation in its billing systems. Contract terms typically allow continued access to paid features until the end of the already-paid period, but they should not charge future renewal fees following a timely withdrawal. If a refund is due under statutory or contractual rules, expect the supplier to remit reimbursement within the contractual period or within statutory timeframes; komoot’s terms cite obligations for reimbursement around a set number of days linked to dispatch of the cancellation. If you do not receive confirmation or a refund within the specified period, use the registered postal receipt and related documents when lodging a complaint with consumer authorities or the payment provider.
Important contact information
For formal written notices use the supplier’s registered corporate address:komoot GmbH, Friedrich-Wilhelm-Boelcke-Straße 2, 14473 Potsdam, Germany. This is the imprint address used in corporate filings and on the company’s legal pages. Keep a copy of the registered mail receipt and any postal return receipt you receive.
| Action | Purpose | Record to keep |
|---|---|---|
| Send registered notice to supplier | Create proof of timely withdrawal | Registered posting receipt and delivery confirmation |
| Retain transaction evidence | Identify the contract and enable traceability | Order confirmation, card statement lines, in-app purchase ID |
| Escalate to consumer authority | Enforce statutory rights if supplier fails to act | Copy of registered notice, timeline of communications |
What to do after cancelling Komoot
Actionable next steps: retain the registered mail proof and monitor your bank or card statement for any charges that should not appear after the effective cancellation date. If a prohibited charge appears, use your payment provider’s dispute mechanism and supply the registered posting evidence. If the trader omits to process the cancellation or refunds outside required timeframes, prepare a concise complaint file and submit it to the national consumer authority or the European ODR platform for cross-border issues. Keep all evidence in chronological order and add any subsequent communications or receipts to the file.
Final legal reminder: documented, timely use of registered mail is the most robust single action a consumer can take when seeking to cancel a cross-border digital subscription. It creates durable proof of notice consistent with both contract law principles and consumer protection procedures, and it materially improves your leverage when pursuing reimbursement or enforcement remedies.