Cancellation service #1 in Ireland
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindmetrix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Mindmetrix: Easy Method
What is Mindmetrix
Mindmetrixis an online mental health assessment platform that offers comprehensive psychological testing and report generation for individuals and healthcare providers. The service is designed to gather symptom data through structured assessments and produce a report that can inform clinical decision making. For individuals, the standard offering is a one-time assessment fee; for healthcare practices, Mindmetrix provides subscription-based access and practitioner pricing to manage multiple assessments and follow-ups. The platform positions itself as a digital alternative to in-person testing, with emphasis on convenience, standardized scoring, and integration into clinical workflows.
How the service is commonly used
People useMindmetrixto get structured information about symptoms, to obtain a report to bring to a clinician, or to support diagnostic and treatment decisions . Providers may license the tool for practice-wide access and for ongoing follow-up assessments, while individuals can pay a single fee to receive a one-off comprehensive report. Provider pricing and follow-up testing options exist and are presented as subscription packages for practices of different sizes.
Official address
The company maintains a presence connected to Ireland, with an operational address that should be used if you need to send written notices:Unit F15 Maynooth Business Campus, Straffan Road, Maynooth, Kildare, Ireland.
Subscription and pricing at a glance
Publicly available material lists pricing for individuals and indicates tiered options for provider subscriptions. The individual assessment price is published as a single payment. Provider pricing may vary by usage and by follow-up offerings. The site also references options that allow patients to pay directly while providers receive the report. When planning any action, check the specific plan that applied to your purchase so you cite correct billing dates and fees in your written notice.
| Plan | Target user | Published price or example |
|---|---|---|
| Individual assessment | Individual consumers | $150 one-off (public listing). |
| Provider: solo follow-up | Small practices | Example launch price shown: $40/month for unlimited follow-ups (illustrative tier) |
| Provider: small practice | Small teams | Example: $80/month (illustrative) |
| Provider: medium practice | Medium practices | Example: $100/month (illustrative) |
Why people cancel Mindmetrix
People seek cancellation for several common reasons: unexpected recurring charges, confusion about trial or one-off pricing, dissatisfaction with the product or results, or because a subscription billed outside of expectations. Customers also seek cancellation when they cannot reconcile charges on bank or payment statements. In many reported experiences, the trigger is an unexpected or repeated fee that the user did not clearly anticipate at the time of sign-up.
Typical consumer concerns
- Unclear presentation of recurring versus one-off fees at sign-up.
- Charges that appear after a low-cost trial or initial payment.
- Difficulty getting a timely response from support teams about refunds or billing queries.
- Uncertainty about how to stop ongoing billing once charged.
Customer experiences with cancellation
Evidence from consumer feedback platforms shows recurring themes that are important for anyone preparing to cancel. Multiple reviewers report being surprised by recurring subscription charges after a small test fee. Several users describe delays or low responsiveness when seeking resolution for billing issues. Complaints also include a perception that subscription terms were not sufficiently prominent during the purchase process. These patterns have been observed across review sites and community discussion forums, where users share frustration about tracing the origin of charges and securing reimbursement.
What works and what doesn't
What works: Consumers who document everything and act quickly often have stronger results. That documentation can be used in disputes with payment providers or when seeking chargebacks. What often fails: relying on delayed replies or hoping automated processes will resolve the issue without explicit written notice. Many users find informal contact channels slow or ineffective for billing disputes. The pattern from reviews is that proactive, well-documented action produces better outcomes than passive follow-up.
Representative user feedback (paraphrased)
One set of consumer comments highlights surprise at being moved from a low-cost test to a recurring monthly charge, and trouble stopping the billing. Another common message reports difficulty contacting the company quickly to obtain refunds or stop future charges. A number of reviewers described pursuing bank or payment-provider actions after unsatisfactory responses. The language used by reviewers often stresses frustration and a sense that the subscription change was not clearly flagged.
Problem: common legal and practical pitfalls
When cancelling any subscription, includingMindmetrix, customers face two overlapping categories of friction: procedural friction and evidentiary friction. Procedural friction arises when the cancellation mechanism is not simple or clearly documented. Evidentiary friction occurs when the consumer lacks proof that a cancellation request was made or when the business disputes the timing or content of the request. The best defense against both types of friction is written, dated, and verifiable communication that creates a clear record of your intent and timing.
Irish consumer protections that matter
In Ireland, consumer protection law gives shoppers rights around unfair commercial practices, misrepresentation, and certain refunds. that if a subscription was sold in a misleading way, or if a consumer did not give valid consent to recurring billing, the consumer has grounds to challenge the charge. , payment providers and banks can be asked to investigate unauthorised or disputed transactions. For recurring charges, a clear cancellation notice with proof of receipt significantly strengthens a consumer’s case in disputes or chargeback processes.
Solution: why registered postal mail is the right tool
When closing an account or cancelling a subscription, the most robust single method to create an unambiguous record is to send a written cancellation notice by registered postal mail. Registered postal mail provides a legal-grade record of delivery, date-stamped receipt, and a tracking trail that can be used in disputes. For many consumers, this approach resolves two core problems: it removes doubt about whether and when a cancellation request was sent, and it supplies the documentary proof that payment processors, consumer protection bodies, or courts may require. Make registered postal mail your primary, relied-upon evidence when contesting ongoing billing.
Registered postal mail offers advantages over other channels because it creates independent evidence outside of the merchant's systems. The postal authority’s tracking and return-receipt facilities often carry clear legal weight when a company later claims it never received a notice. For consumers worried about future charges or the need to escalate a dispute, that independent verification is often decisive.
What to include in a written cancellation (principles only)
In a cancellation notice sent by registered postal mail, the important elements are identity, subscription details, a clear statement of intent, and a date. Identity means using your legal name as it appears on billing, and subscription details mean including the relevant order number, billing reference or last four digits of the payment card used. A clear statement communicates that you are terminating the subscription and asking for no further charges. Finally, include the date of the notice so there is a specific timestamp for legal purposes. Keep the tone factual and concise.
Timing and notice periods
Some subscriptions renew on a set cycle. If an agreement specifies a notice period, aim to send your registered mail sufficiently before the next renewal. If no notice period is clear, sending the registered notice as soon as you decide to cancel still creates a record that you attempted to terminate the agreement at a given date and time. If you're disputing an already charged amount, the registered mail shows the company was alerted promptly.
| Item | Why it matters |
|---|---|
| Identity and payment reference | Links the request to the charged account so the provider can locate it. |
| Clear cancellation statement | Removes ambiguity about your intent. |
| Date of notice | Provides a timestamp for renewal cycles and dispute timelines. |
Practical considerations and consumer rights
Sending registered postal mail carries cost and requires care in wording. The postal record must be preserved. Keep a copy of any proof of posting and the postal tracking/receipt documentation. If you receive any written reply, keep that too. Using registered postal mail does not remove the need to monitor bank statements and payment accounts for unexpected future charges. If charges continue after a verified cancellation, use your bank’s dispute mechanisms and the postal proof as primary evidence.
Remember that a documented, dated cancellation notice creates a strong position should a dispute escalate to a payment provider, a consumer protection agency, or small claims proceedings. If you later need to present a formal complaint to an authority, present the registered postal evidence early in the process. That evidence is persuasive because it is external to the service provider’s internal records.
Making the process easier
To make the process easier for consumers who prefer not to print, stamp, or visit a post office in person, there are secure online services that will print, prepare and send registered letters on your behalf while preserving legal validity. One such service isPostclic. Postclic prints, stamps and sends your registered or simple letters without requiring you to leave home. It supports secure sending with return receipt and provides a legal-value delivery equivalent to the physical posting. It also offers numerous cancellation templates for subscriptions across categories such as telecommunications, insurance, energy, and various subscriptions, which can simplify the preparation of a clear, properly worded written notice. Using a service like Postclic can reduce friction while preserving the legal benefits of registered postal delivery.
When registered mail is particularly important
Use registered mail when you face recurring charges, when you suspect billing irregularities, or when a previous attempt to stop billing by other means has failed. Registered mail is also important when a refund has been requested and not provided, because it proves you took timely, reasonable steps to resolve the matter. When a record of receipt matters, registered mail is the most direct, defensible choice.
How to follow up after sending registered mail
Once you have proof of posting and proof of delivery, continue to monitor your account and payment method for any further charges. If billing continues, raise a formal dispute with your payment provider and include the postal proof as primary evidence. If a refund is owed, note the date of your written notice and the charge dates; present that timeline to the payment provider or consumer protection service. Keep copies of all correspondence and receipts for at least 12 months, as records are frequently requested during disputes.
Escalation options in Ireland
If you cannot resolve the charge through the payment provider or direct engagement supported by your postal evidence, consider filing a complaint with the relevant Irish consumer protection authority or the financial services dispute resolution body that handles card disputes. When presenting your complaint, include the registered mail proof, a timeline of charges, and any responses you have received. Consumer bodies are well-placed to evaluate whether a company’s marketing or billing practices were misleading or unfair.
Common questions and practical answers
What if I keep being charged after a registered postal cancellation?
Continue to gather evidence. Present the registered postal receipt to your bank or card provider as part of a formal dispute. In many cases, financial institutions will accept properly documented evidence showing that a consumer made a timely cancellation attempt.
Can registered postal evidence be used in small claims or other legal forums?
Yes. A delivery receipt from a national postal service is recognized evidence of delivery and can be pivotal in small claims or consumer dispute proceedings.
How long should I keep postal and billing records?
Keep documents until any potential dispute or refund claim is fully resolved and for at least 12 months after the last relevant charge. If a chargeback or formal complaint is ongoing, retain records until the matter is closed.
What to do if you need a refund or chargeback
If you believe a charge was unauthorised or the product differs from what was promised, gather all documentation: billing statements, order references, and the registered postal proof of your cancellation notice. Provide this evidence to your payment provider when lodging a dispute or chargeback claim. Financial institutions often rely on external evidence, and a dated registered postal delivery can be decisive. If the payment provider needs additional clarification, your preserved records will make the case straightforward to argue.
What to do after cancelling Mindmetrix
After you send your registered postal cancellation, keep careful records and actively monitor accounts. If the charges stop, confirm in writing that no further billing will occur and preserve that confirmation. If billing continues, escalate with your payment provider and present the postal proof. If you have concerns about misleading practices or unfair terms, consider filing a complaint with the relevant consumer protection authority in Ireland. Acting promptly and preserving evidence gives you the strongest possible position to recover funds or stop further charges.