How to Cancel Motion Array: Simple Process

What is Motion Array

Motion Arrayis a subscription-based creative marketplace and toolkit that provides unlimited access to video templates, motion graphics, stock footage, music, sound effects, graphics, plugins and AI voiceovers for content creators, freelancers and teams. The service positions itself as an all-in-one resource for video production, offering plans that range from single-user packages to team and enterprise licenses. Motion Array licenses downloaded assets for commercial use while the subscription is active, and assets used in projects during an active subscription are generally covered for the lifetime of that project. The platform offers monthly and annual billing options for its main plans and a separate business offering for large companies and agencies.

Subscription plans at a glance

First, it helps to see the product structure before considering cancellation. Motion Array groups its offers into core plans (Everything, Video templates, AI voiceover), Team plans for small groups and Business plans for larger organisations. The company lists plan features and indicates that plans can be billed monthly or yearly depending on the option. Exact pricing can vary by region and current promotions; check the pricing page for the live figures.

Next, know that Motion Array states you can cancel a subscription so that you will not be billed after the current billing cycle, and that paid subscribers retain license rights for projects created while the subscription was active. That is a key licensing point to keep in mind when planning cancellation.

Customer feedback and cancellation experiences

Most importantly, real users’ experiences provide insights about what to expect. I performed targeted searches focusing on reviews and forum posts from English-language sources relevant to Ireland and nearby markets. The pattern from review platforms and community forums shows mixed feedback: many creators praise the asset library and value, while a noticeable portion report frustrations with billing and the cancellation experience. Trustpilot reviews show a wide distribution of opinions: many positive service comments, but a significant number of one-star reviews specifically relate to billing or renewal issues.

, community threads on editing and creator forums contain specific complaints about post-cancellation billing or unclear renewal controls. , contributors reported difficulty finding renewal and cancellation controls, unexpected renewals, and at least one detailed account describing repeated billing after an attempted cancellation. That kind of feedback is important to factor into a cancellation plan because it highlights places where strong documentation and proof will help if you need to dispute charges.

Customer tips gathered from reviews and forums coalesce around a few practical themes: keep precise records of your subscription dates and payment receipts; capture evidence of your account status at the time you request cancellation; note that downloaded assets may affect refund eligibility under digital consumer rules; and secure proof that you requested cancellation if you later need to contest a renewal charge. These are frequent user recommendations real cases.

Common problems reported by users

• Hidden or hard-to-find renewal controls leading to delays or mistaken renewals.
• Disputes over whether assets were downloaded and whether that impacts refund eligibility.
• Delayed or inconsistent responses in some complaint threads, causing extra steps to resolve refunds.

Keep in mind that many users who had issues ultimately obtained a resolution when they could present clear documentary evidence about billing dates, account status and the timing of their cancellation request. That reinforces the need to choose a cancellation approach that produces reliable, auditable proof.

Why postal cancellation (registered mail) is the recommended method

First, the safest cancellation route for a subscription such asMotion Arrayis a cancellation sent by postal mail using a registered or tracked postal service that provides a formal receipt and proof of delivery. Registered postal delivery is a tangible, legal-grade record that you initiated termination on a specific date and that the provider received your instruction. In disputes over renewals or refunds, a registered-post receipt is widely accepted evidence with strong legal weight.

Next, postal cancellation reduces ambiguity. Digital traces can be disputed or misinterpreted in arguments about account activity. Registered post creates a paper trail that includes dates, proof of dispatch and proof of receipt at the recipient address. Most importantly, this method complements bank records and payment statements when you need to escalate with a payments provider or consumer protection authority.

, choosing registered postal mail aligns with legal expectations in many jurisdictions because it creates a durable record on paper or equivalent durable medium. In Ireland and the EU, consumer rights around digital content and cooling-off periods can turn on the precise timing of a cancellation request, and registered post helps establish that timing beyond reasonable doubt. Relevant Irish guidance on cancelling digital purchases and services notes that consumers should "let the seller know in writing" when exercising cancellation rights, with written notice being a core element of the process.

Most importantly, Motion Array’s own public guidance confirms that cancelling prevents further billing after the current cycle; combining that statement with registered-post proof gives you the strongest position in case of a later dispute about whether a cancellation was made in time.

Legal context for Ireland

First, under EU and Irish consumer law, you often have a 14-day cooling-off period for online purchases of services and digital content from another Member State, but rights can be affected if you start using or downloading digital content during that period. Irish government guidance explains that the cooling-off period for digital content starts when you sign up and ends 14 days later unless you begin downloading or streaming the content, in which case different rules may apply. That is relevant to Motion Array because downloading assets during a trial or subscription may limit refund options tied to the cooling-off right.

Next, Irish regulatory developments in 2025 strengthened protections around automatic renewals and consumer information, and these changes are relevant background for subscription management and disputes. While those measures focus on specific sectors like insurance, the overall consumer protection architecture in Ireland emphasises clear disclosure, accessible cancellation options and evidence of consent for automatic renewals. This makes documented cancellations especially useful if you need to show you exercised your rights.

How to prepare before sending a postal cancellation

First, gather all relevant subscription records: payment receipts, invoice dates, the billing cycle, proof of when the subscription started, and examples of projects that may be covered by the license if that matters for your use of assets. Keep copies of the Motion Array terms that describe license coverage for projects created during an active subscription, because that can affect whether assets you used remain licensed after cancellation.

Next, write a concise instruction that clearly identifies you and your account, the request to terminate future billings as of a specific date, and the request for written confirmation. Keep the wording factual and avoid argument language. Most importantly, retain copies of everything you send and any postal receipts you receive, because that documentation will be central if you need to trigger a chargeback or file a complaint with a consumer protection agency.

, check your billing date and choose the timing of your request so that it is unambiguous which billing cycle you intend to stop. Keep in mind that refunds and license consequences may depend on whether the cancellation occurs before or after a renewal charge posts to your card or account. Motion Array’s statements note that cancellations prevent billing after the current billing cycle; that is why timing and proof matter.

What to include (general principles)

• Identity: include your full name as registered with the account and the billing details used for the subscription.
• Account reference: a brief, clear reference to the subscription plan and the billing cycle without creating a template or reproducing a letter sample.
• Specific instruction: a direct request to stop future billings and confirmation that you expect no further charges after the current cycle.
• Request for acknowledgment: ask for written confirmation of cancellation and the effective date.
• Supporting facts: attach or reference payment records or invoice numbers if you want to strengthen the traceability of your request.

Keep in mind: I am not providing a template here, only the principles you should cover so the recipient has the information they need to process your request.

Dealing with renewals, refunds and license obligations

First, understand the licensing consequence: Motion Array indicates that projects created during an active subscription remain licensed even after you cancel, but new projects after cancellation may not be covered. That is a common licensing model for asset marketplaces. Retain records of the dates of your projects and downloads if you plan to show which items were created under an active subscription.

Next, refunds are typically governed by the combination of the provider’s terms and consumer law. In Ireland, the consumer’s right to withdraw from a service contract within 14 days can be affected if digital content is consumed or downloaded during that period. If you want a refund for a renewal charge, you will often need to show you requested cancellation in time to stop the renewal or that a billing error occurred. Registered-post proof is a central piece of evidence in those situations.

, if you face a dispute over a charge after attempting cancellation, present the registered-post receipt, copies of the written instruction you sent, bank statements showing the charge, and any correspondence or records from Motion Array that acknowledge the cancellation or the billing. When necessary, escalate to your card issuer or payment processor with those documents; consumer protection authorities in Ireland can also advise on escalation when merchant-level resolution fails.

Practical tips from an expert cancellation specialist

First, document everything in real time. When you decide to cancel, immediately assemble the subscription number, the card or payment method used, screenshots of invoices, and dates tied to renewals. Next, avoid ambiguous language—the clearer the instruction, the less room there is for dispute. , make copies of the registered-post receipt and any postal tracking summary so you have both dispatch and receipt proof.

Keep in mind that if you want to preserve the right to use assets created during the subscription, keep local copies and project logs showing the date those assets were incorporated into published projects. That helps if a later dispute turns on license timing.

Most importantly, treat cancellation as a legal notice: use wording that makes your intent to stop recurring billing unmistakable and request an acknowledgment that includes the effective date of cancellation.

Practical solutions to simplify sending registered mail

To make the process easier, consider a service that prints, stamps and sends registered mail on your behalf when you cannot or prefer not to visit a post office. Postclic is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending. Mentioning Postclic here is a practical suggestion to reduce friction when you prefer registered-post proof but lack the time or printing capability.

First, using a third-party postal fulfilment service can speed up dispatch and still provide the same legal proof as physically posted registered mail. Next, ensure the provider you choose gives you both a proof of posting and proof of delivery (return receipt) to preserve the full audit trail. Keep in mind that even when outsourcing the physical posting, the content and clarity of your cancellation instruction remain your responsibility.

How to handle the address and recipient

First, verify the merchant’s official postal address used for contractual notices. For your convenience here is the official address to use for correspondence with the company in question:Motion Array, Courtlands Avenue 4a, SL3 7LE Slough, England. Use that postal destination as the address for registered-post delivery so there is no ambiguity about the recipient. Keep in mind that companies with international operations may have multiple addresses; using the address above matches the officially supplied contact information you were given.

When to expect confirmation and what to do if you don’t get it

First, allow a reasonable processing window. Organisations vary in how quickly they acknowledge postal cancellations; some will send a written confirmation, some may update your account status without an additional notice. If you do not receive a written confirmation within a few billing cycles, treat the absence of confirmation as a prompt to escalate through the documentation path: use your registered-post receipt as evidence and consider contacting consumer protection channels if a renewal charge appears despite the registered-post proof.

, if a charge posts after you sent a registered-post cancellation, present the registered-post proof to your payment provider as part of a dispute. Payment processors and card issuers often require documentary evidence, and registered-post receipts are strong supporting evidence. Keep in mind that timelines for bank disputes are limited, so act promptly if an unauthorised renewal appears.

Common pitfalls and how to avoid them (specialist advice)

First, avoid vague requests. A cancellation instruction that fails to identify the exact subscription or billing cycle invites processing errors. Next, do not rely solely on ephemeral digital indicators; they can disappear or be disputed. , avoid waiting until the last possible day to communicate cancellation because postal processing and the provider’s internal update cycle can create edge cases where renewals process before your instruction is actioned.

Keep in mind that downloading assets during a cooling-off window can reduce refund options. If you are testing the service and intend to rely on the cooling-off right, minimise downloads until you are ready to commit. If you have already downloaded assets and wish to cancel, document which assets were used for published projects and which were merely sampled, because usage patterns can matter when refund eligibility is assessed.

Most importantly, preserve evidence that your cancellation was received: the registered-post return receipt is the central item you will rely on if you ever need to contest a post-cancellation charge.

Documenting and escalating disputes

First, assemble a single folder (electronic and physical) that contains the registered-post receipt, dispatch metadata, copies of the cancellation instruction, bank or card statements showing the charge, and any other correspondence that references the subscription or billing. Next, use that packet when you contact your payment provider about an unwanted renewal. If the merchant refuses to refund, provide the registered-post proof as the primary evidence that you attempted to end the subscription before the renewal posted.

, if escalation to a consumer protection body becomes necessary, Irish support organisations and EU cross-border complaint platforms accept documentary evidence, and registered-post receipts are strong evidence in those channels. If you decide to formalise a complaint, include the timeline that shows when you sent the registered-post cancellation and when the disputed charge occurred. That timeline is often decisive.

What to do after cancelling Motion Array

First, confirm that the cancellation is recorded by checking your bank statement on the next billing date for unexpected charges. Next, keep the registered-post receipt and any acknowledgment for at least 12 months; that covers typical dispute windows and many consumer complaint timeframes. , audit your active projects and archive copies of assets used under the active subscription so you can prove when those assets were incorporated into your work.

Keep in mind these practical next steps: update your internal budgeting to reflect the cancellation, consider cheaper or project-specific alternatives if you still need occasional assets, and, if you plan to resubscribe later, capture a list of must-have assets or templates so you can re-evaluate the right plan when the time comes. Finally, if a renewal charge appears despite your registered-post cancellation, act fast: gather your documentation and initiate a payment dispute with your card issuer using the registered-post receipt as primary evidence.

Actionable checklist (high level): prepare your evidence folder, save the registered-post receipt, verify account status on the billing date, archive project assets and, if needed, start a payment dispute immediately when an unauthorised charge appears.

Address for registered-post correspondence:Motion Array, Courtlands Avenue 4a, SL3 7LE Slough, England. Use that destination for your registered-post delivery so there is a clear record of where you delivered the cancellation instruction.

Final perspective: clear documentation is the strongest protection when ending subscriptions. Registered-post cancellation produces evidence that is recognised across payment dispute systems and consumer protection agencies. Treat cancellation as a formal notice and preserve the paperwork that proves you took that action.