Cancellation service #1 in Israel
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Videoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Videoleap: Simple Process
What is Videoleap
Videoleapis a mobile video editing app developed by Lightricks Ltd. It offers a freemium model with a set of free editing tools and paid tiers that unlock advanced effects, multi-layer editing, templates and stock assets. The app is widely distributed on major app stores and is used for social media content creation, short-form editing and creative effects. Typical paid options include monthly and annual subscriptions as well as one-off in-app purchases for specific tools or packs. For legal and provider details, Lightricks is listed as the publisher and the app store listing shows the company address and in-app purchase price points for different markets.
Videoleap subscription models at a glance
Most users encounter three broad buckets of access: a free tier, a recurring subscription (monthly or annual) and occasional one-off purchases for add-ons. The app store listing for Ireland and related help pages indicate variable prices across regions and occasional promotional pricing; common in-app purchase entries for Videoleap show amounts that include monthly rates in the low tens of euros and annual bundles priced higher. Use the table below as a snapshot the app store data available for Ireland and nearby markets.
| Plan | Typical price examples (EUR) | Main features |
|---|---|---|
| Free | €0 | Basic editing tools, limited exports, watermarks on some features |
| Monthly subscription | ~€9.99–€11.49 | Pro tools, filters, stock assets, export without watermark |
| Annual subscription | ~€79–€83 (annual) | Same Pro features, billed once per year |
| One-off packs | Varies (e.g., €30–€130) | Feature bundles or lifetime upgrades in some listings |
Where subscriptions are billed and account notes
The provider forVideoleapis Lightricks Ltd., listed with a developer address in Jerusalem. The app store metadata shows multiple in‑app purchase entries and indicates the purchase platform can affect entitlement across devices. Help documentation from the publisher explains the freemium model and how Pro features differ from the free offering.
Why people cancel Videoleap
People cancel subscriptions for practical reasons such as cost, underuse, unwanted renewals after a trial, perceived poor value for money, or problems with the app’s performance. Many cancellations are prompted by billing complaints: unexpected charges, apparent double-charging, unclear trial terms, or renewals the user did not expect. Other reasons include switching to a different editor or losing the need for premium features. The following section reviews actual user feedback to show recurring themes that matter when you decide to cancel.
Customer experiences with cancellation
Customer feedback from review platforms and community forums highlights a mixture of positive and negative experiences. On the negative side, some users report being charged after they thought they had cancelled, difficulty getting refunds after a trial renewal, limited or delayed responses from support, and confusion about where a subscription is “located” (, whether a purchase was processed through the app store, Google Play, PayPal or directly through the publisher). Positive reports do exist where users obtained refunds or fast help, but many negative reviews stress frustration and time spent resolving billing issues. These patterns repeat across review sites and community threads.
Representative customer voice: reviewers on public platforms describe being billed for annual subscriptions despite cancelling during a trial or encountering unexpected weekly charges. Others describe receiving slow or templated replies when they sought refunds. Some users praised quick resolutions in isolated incidents, indicating the outcome varies by case. When planning a cancellation, treat these real user reports as guidance on the kinds of problems to expect and the evidence you should gather.
What typically works and what does not
What tends to work: clear, dated proof that shows when you asked to end a paid entitlement and transaction records showing the charge you dispute. What sometimes fails: relying on informal, undocumented requests or assuming an app deletion ends a subscription. Public reviews show repeated situations where users deleted the app but discovered recurring charges later. This reinforces the need for dated, verifiable communication when invoking rights or asking for refunds.
Problem: common obstacles when cancelling
If you live in Ireland and hold a paid Videoleap subscription, you may encounter several obstacles: unclear vendor information at the point of sale, different billing channels, timing of automatic renewals, and lack of prompt replies from the seller. These issues increase the chance of being charged after you intended to stop the subscription or of being declined a refund. The following solution-focused sections are written from a consumer protection perspective and emphasise practical measures you can take to protect your rights.
Solution: postal cancellation as your primary tool
As a consumer rights specialist I recommend using registered postal cancellation as the primary mechanism to create clear, dated evidence of your intention to terminate a paid subscription. Registered post provides a legal-grade record (a delivery receipt and tracking), an exact delivery date and an auditable chain that courts, banks and regulators will accept. Registered postal notification is strong when you later ask for a refund or escalate with a bank or a regulator.
Why registered post is the strongest option
Registered mail offers three linked advantages: verifiability, formality and persistence. First, it produces a dated proof of dispatch and of receipt that you can retain. Second, a formal written notice is easier for a trader to process and harder for a provider to dispute than an informal contact. Third, this record remains available long after digital traces may be deleted, which helps if a charge appears months later. Use registered post as the backbone of any cancellation strategy because it gives you documentary weight. The app store listing and review data show that billing disputes are the most common trigger of escalations, and registered post supplies evidence that addresses that problem.
Timing, notice periods and the law you should know
Under Irish consumer law and related European rules, many distance and digital contracts include a 14-day withdrawal or cooling-off right measured from the contract date, with some exceptions for digital content that is accessed immediately. For services and digital content, the right to a refund or cancellation can depend on whether performance began and on the timing of your notice. Refunds are generally due within 14 days of a valid cancellation notification. Because these timelines are precise, a dated registered-post notice helps lock in your legal position when you need a refund or when you claim the cooling-off period was observed.
| Key legal point | Practical effect for you |
|---|---|
| Cooling-off period for distance/digital contracts (typically 14 days) | Submit a dated written cancellation to preserve refund rights where applicable |
| Refund timeframe after valid cancellation (max 14 days) | Hold the provider to the statutory refund window using registered-post evidence if a delay occurs |
| Digital content exception (right ends if download begins after consent) | If you consented to immediate access, cooling-off may be limited; still use registered post to record any dispute |
What to include in a registered-post notice (general principles)
Strong notices contain identifying details and a clear statement of your request. Include the factual identifiers that link you to the subscription: your full name as used for the account, a billing name if different, the date of the disputed charge, the amount, and a clear statement that you are terminating the subscription or exercising your consumer right. Sign and date your printed notice so there is an original-signed record. Keep copies for your records along with the registered post receipt. Do not rely on deleting the app or on informal notes; retain formal evidence. The App Store metadata and customer reports show many disputes hinge on contrasting accounts of dates and actions, so precise identification matters.
Handling proof, receipts and follow-up
After you send registered post, keep the postal receipt and tracking number secure. If you do not receive a timely acknowledgment or refund, the registered post record supports a dispute with your payment method provider or a complaint to a regulator. When you escalate, attach the registered-post evidence and any transaction records. Given the frequency of billing disputes described by users, the postal record will often be decisive in supporting your claim.
Practical solutions to simplify postal cancellation
To make the process easier, consider Postclic. A 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.
Using a service that handles printing, stamping and registered sending can reduce friction and help you meet timing windows while preserving the legal benefits of registered post. Choose such services if you need convenience without sacrificing the formal proof that registered mail provides.
How to prepare if you expect pushback
Keep a compact evidence bundle: transaction records, app store receipts, bank statements showing the charge, your account name and the registered-post receipt. If you expect the provider to argue the purchase was made through a different channel, the registered letter date plus your payment evidence will let you show the regulator or your bank a clear timeline. Public reviews show that a sizeable share of disputes involve confusion about where and when purchases were made; precise documentation reduces that risk.
How this applies to iPhone users
If you are using an iPhone and want to end a paid Videoleap entitlement, the same principle applies: a dated registered postal cancellation to the publisher creates definitive proof of your intent to stop future payments. Include the account identifiers and the date of the subscription charge so the seller can match your notice to their records. Because iPhone purchases commonly appear with app store metadata, attach or reference any transaction identifiers you have in your records when you send the registered post. The public feedback and community threads highlight repeated cases where deletion of the app does not equal cancellation; that is why a formal, dated postal instruction is the safer choice for evidence.
Refund expectations and disputes
Expect a legitimate merchant to process refunds within statutory timeframes where rights apply. If you do not receive a refund after a valid postal cancellation and the statutory period has expired, escalate with your payment provider, present the registered-post evidence and request a chargeback or equivalent remedy. If that does not resolve the issue, lodge a complaint with the Irish regulators or consumer bodies; the Consumer Rights Act and government guidance set out timelines and remedies for digital goods and services. Keep copies of all communications and your registered-post proof when escalating.
| Scenario | What postal evidence helps prove |
|---|---|
| Charged after you thought you cancelled | Date you requested termination and proof it was sent and received |
| Refund not issued within legal timeframe | Trigger for escalation to bank or regulator with formal proof |
| Provider denies receiving your request | Registered-post delivery confirmation counters the denial |
Legal remedies and escalation routes in Ireland
If the provider refuses a lawful refund or ignores a valid cancellation, your escalation options include your payment provider and national consumer authorities. The government guidance and statutes give you rights to refunds for many digital contracts within defined windows. Keep your registered-post evidence to support a complaint to a regulator or to your card issuer. Public reviews show many disputes are resolved once consumers produce authoritative documentary evidence, including dated written notices.
When to involve your bank or a regulator
Use the bank route when the merchant refuses to refund a charge you reasonably disput e and you have evidence such as the registered-post proof and transaction records. Use the regulator complaint route where the seller’s behaviour appears to breach consumer law or the seller fails to respect statutory refund timelines. The presence of formal postal evidence strengthens both kinds of claims because it shows you took a clear, dated step to assert your rights.
Customer feedback synthesis and tips from users
After reviewing user reports, a few practical themes emerge. First, save any receipts or screenshots you receive at purchase time. Second, do not assume deleting the app stops payments. Third, when you do take a cancellation step, make it on record using registered post if you value a robust paper trail. Finally, prepare for varying response times and consider an evidence-first approach where you prioritise dated, verifiable records over informal communication. Real users who succeeded in obtaining refunds often did so with clear timelines and documentary evidence, especially when they could show a dated, formal cancellation attempt.
Practical checklist before you send registered post
In advance of sending registered post, assemble the essential account and billing identifiers and the proof of the charge. Keep photocopies and digital scans of any receipts. Decide on a precise cancellation statement and the date you will mark on the document. Use a registered-post method that provides an official receipt and delivery confirmation. Hold onto all postal evidence in a secure place in case you need it for a dispute or for regulator escalation. The App Store listing, help pages and independent reviews make it clear that the dispute stage often depends on documenting a reliable timeline, so do this preparation carefully.
What to do after cancelling Videoleap
After you send the registered-post cancellation, monitor your bank statements and any account correspondence for confirmation or a refund. Keep copies of the registered-post docket and any replies. If you do not receive an acknowledgement or a refund in the legal timeframe, escalate with your payment provider and bring your registered-post record. If necessary, file a complaint with Irish consumer authorities, presenting all documentary proof. Stay persistent: many successful outcomes come from consumers who kept accurate, dated records and followed through with escalation when the statutory windows lapsed. The evidence you created with registered post will be central to making your case.
Key takeaways and next steps
Use registered post as your principal cancellation instrument because it provides a dated and verifiable record that strengthens refund claims and regulator complaints. Prepare identifiers and transaction evidence before sending your cancellation notice. Use convenience services that preserve the legal benefits of registered post if you need help printing or posting. Keep your documentation organised and escalate promptly if statutory timelines are missed. The practical steps here give you the best chance of ending unintended payments and securing refunds when they are due. The developer and app store records show where subscriptions are billed and what payments look like, while user reports underline why the postal record matters .
Official mailing address for notices relating to the publisher and for postal cancellations: Address: 30 Yesha’yahu Leibowitz St. 11th Floor 9692128 Jerusalem Israel