How to Cancel My Keto Cycle: Simple Process

What is My Keto Cycle

My Keto Cycleis a personalised ketogenic diet program delivered through an app and supporting digital services that provide meal plans, grocery lists, tracking and coaching-style guidance. First, the service positions itself as an all-in-one solution for people following a low-carb, high-fat lifestyle: users complete a short intake, receive custom weekly meal plans and can access recipe libraries and tracking tools. Next, the operation behind the service is registered in Lithuania and lists a physical headquarters atAludarių g. 3, Vilnius, Lithuania, which is the contact address shown on the company contact page.

Subscription formulas and plans (what I checked)

I reviewed the official contact and information pages to identify subscription formulas and the overall billing approach. The public-facing pages indicate the service is sold as a subscription-based app with recurring billing; detailed plan descriptions and region-specific prices are shown at the point of purchase inside the app or at checkout. Because plan options and regional pricing can vary by currency and platform, the most reliable source for a current plan tier is the purchase flow itself. The official site confirms the presence of subscription-based access and a headquarters address in Vilnius.

Where people buy and how subscriptions behave

Most customers encounter the service through app stores or the company purchase flow, which creates recurring subscriptions that automatically renew unless cancelled. Keep in mind that consumer experience reports show recurring-charge issues are a commonly reported theme; many users describe automatic renewal without clear reminders and difficulty obtaining refunds for renewals they did not expect. The body of independent reviews highlights both positive feedback on diet content and repeated concerns about billing clarity and refund handling.

Customer experiences with cancellation

First, I examined independent review platforms and community discussions in English to synthesise real-user experiences about cancelling the service for users in the Ireland market and elsewhere. Next, two consistent patterns emerge from reviews: positive comments on the app content and usability, and repeated complaints concerning subscription renewals, refund requests, and customer service responsiveness. Many reviewers report they were surprised by renewal charges, and several state that obtaining partial or full refunds after renewal was hard or unsuccessful. These complaints appear on multiple review sites and include users from the UK and EU regions, which is relevant for people in Ireland who are billed by a Lithuania-registered provider.

, paraphrased examples of reported user feedback include statements that the app “auto-renewed without prior reminder,” that “refunds were refused after immediate cancellation,” and that “billing pages were unclear about currency or total cost.” These are recurring themes rather than isolated comments; the pattern appears in a number of customer posts and formal reviews. The recurring nature of those points is worth attention when you prepare to cancel: plan for the possibility of a disputed renewal charge and assemble clear evidence of cancellation attempts and timing.

What works and what doesn't—real user tips

Most importantly, users who successfully resolved disputes reported careful documentation of their interactions, timely action around renewal dates and keeping physical proof of their cancellation communications. People who did not keep a dated record or who delayed action until after a renewal often had more trouble negotiating refunds. Keep in mind that, for European consumers, evidence that a cancellation or a withdrawal request was made at a specific time matters when disputing a charge or asking for a refund.

Why registered postal mail is the recommended cancellation channel

First, registered postal mail offers a legal-grade record of sending and receipt: when you send a cancellation by registered post you receive documentation that proves the date it left you and, usually, a physical or recorded acknowledgement of delivery. Next, this method creates a durable paper trail that can be relied on in disputes with a provider or with your bank or card issuer. , for companies registered in another EU country—here, Lithuania—postal delivery to the company’s registered address provides a clear jurisdictional anchor for any later consumer protection enquiries or legal action. Most importantly, in situations where electronic evidence may be contested or where an automatic renewal occurred, a registered-post receipt is strong supporting evidence when you raise the issue with payment providers or consumer authorities.

Legal context in Ireland and EU that supports written cancellation proof

First, Irish and EU law give consumers cooling-off rights and specific protections for distance and digital contracts. Under Irish implementation of the EU distance-contract rules, you may have a 14-day right to cancel some digital purchases, and refunds are subject to rules that depend on whether digital content was accessed and whether you gave prior consent to start the performance. Next, the Consumer Rights Act and guidance published by government pages explain that where a trader fails to give required pre-contract information the cancellation window can extend, and that refunds must be issued within a statutory timeframe once cancellation is valid. Keep in mind that a registered mailing record can be crucial when you rely on these rules, because it proves the timing of your cancellation relative to key legal windows.

, Irish consumer policy updates show regulators are focused on automatic renewals and clearer opt-in requirements for some product types; while those updates do not erase the need to act proactively as a subscriber, they reinforce why keeping dated physical proof of a cancellation is prudent. If you need to escalate a dispute later to the Competition and Consumer Protection Commission (CCPC) or another body, having documented proof of delivery is often decisive.

How to frame your cancellation communication (general principles only)

First, clarity matters: state unambiguously that you are terminating the subscription tied to your account, identify yourself clearly by the name used to register, and include any identifying reference the provider has issued. Next, include the date of your communication and sign it. , reference the product or service name precisely (, the app or subscription plan name) and request confirmation of receipt and cancellation. Most importantly, keep copies of everything you send and any physical delivery receipts you receive from the post office or the registered-post operator.

Keep in mind that you should avoid vague language. Use plain, direct wording that says you are cancelling the subscription and that you expect no further charges after the effective cancellation date. Do not include negotiation language in the cancellation notice itself—reserve negotiation for follow-up communication once you have confirmation. Maintain a copy of the sent page and all delivery documentation to support any later dispute. These are general drafting principles rather than templates; they help you create an unambiguous record that will be meaningful to a bank, card issuer or consumer protection office.

Practical timing and notice considerations

First, identify your next renewal date and act sufficiently ahead of that date. Next, understand how the service's terms treat cancellations in relation to billing cycles: many subscriptions remain active until the end of the paid period; others might bill immediately for the next cycle. , if you are inside a statutory cooling-off window that applies to distance contracts or digital content, note that starting to use the service may affect refund entitlements. Most importantly, postal registered mail must be posted with enough lead time so the company receives it before any stated deadline; postal delivery times and local public holidays can affect the effective date that a cancellation is received. Keep in mind that your registered-post receipt will show the posting date, which is useful evidence if delivery takes longer than expected.

Simplifying the process

To make the process easier, consider services that reduce the friction of producing and sending registered letters. One such service is Postclic. It is a 100% online service to send registered or simple letters, without a printer. You don't need to move: Postclic prints, stamps and sends your letter. Dozens of ready-to-use templates for cancellations: telecommunications, insurance, energy, various subscriptions… Secure sending with return receipt and legal value equivalent to physical sending.

First, Postclic can save time if you cannot print, sign or post a letter in person. Next, because Postclic provides a return receipt and records of delivery, it supplies the same kind of documentary proof that many users find decisive when pursuing refunds or disputing charges. , Postclic’s ready-to-use templates give a practical way to structure your content while still allowing you to edit the text to match the identification details you need to include. Most importantly, using a reputable sending service does not replace keeping your own copies and receipts—retain the Postclic confirmation and any generated delivery records.

What to do if a renewal has already posted or you have been charged

First, assemble your proof: the registered-post sending receipt or Postclic confirmation, screenshots of billing or bank statements showing the charge, and any relevant purchase confirmations. Next, contact your payment provider (card issuer or bank) to discuss a charge dispute if you believe the renewal was unauthorised or inconsistent with the supplier’s terms. , many card networks and banks have dispute procedures for recurring charges; your registered-post evidence that you cancelled before renewal strengthens your case. Keep in mind that consumer protection authorities can intervene or advise if the supplier is unresponsive or if you suspect unfair trading practices. Use the physical delivery evidence as the core of your dispute package.

Escalation to consumer authorities

If you cannot resolve the matter directly, you can file a complaint with relevant agencies. First, for Irish consumers, the Competition and Consumer Protection Commission (CCPC) provides guidance on disputes and can accept complaints about unfair terms and practices. Next, if the company is based in another EU state, the European Consumer Centre (ECC) can offer cross-border complaint assistance. , both regulators will want to see documented proof of your cancellation and any responses you received; registered-post records are useful evidence when you escalate.

Common mistakes to avoid

First, do not rely on an informal or verbal statement as your only proof; verbal promises are hard to verify. Next, do not wait until after a renewal to act if you want to prevent a charge—post early enough so the supplier receives cancellation before the renewal cut-off. , do not discard your registered-post receipt or other delivery confirmations; they are central to resolving disputes. Most importantly, do not assume that a single unrecorded cancellation attempt will be sufficient—always create verifiable proof you can present later. Keep in mind that documentation is your strongest practical defence in a billing conflict.

What to do after cancelling My Keto Cycle

First, confirm receipt: after the company confirms cancellation, keep that confirmation document with your records. Next, monitor your bank and card statements for the subsequent billing cycles to ensure no unexpected renewals appear. , if a renewal charge appears despite your registered-post evidence, open a dispute with your bank or card issuer and submit the delivery proof. Most importantly, if you cannot obtain a refund through the company or your bank, consider contacting consumer protection bodies for advice on escalation and the remedies available under Irish and EU law. Keep in mind that acting promptly and keeping an organised evidence file is the most effective way to reach a satisfactory outcome.

Insider tips from a cancellation specialist

First, label and timestamp every piece of evidence you collect and keep a short case timeline in a single document so you can present the facts quickly. Next, copy the registered-post receipt into your digital folder as a scanned image; this makes it easy to attach to bank disputes or regulator forms. , keep a note of any correspondence you receive from the company and the dates you received them. Most importantly, be polite but firm in any written communication: concise factual language makes documents easier for third parties (banks, regulators) to evaluate. Keep in mind that consistency and clear records are the advantage in any contested renewal.

First, remember that many successful refunds come from combining the registered-post evidence with an early bank dispute. Next, if you must escalate, present a single, clean packet of evidence to the regulator: your original purchase confirmation, the registered-post cancellation evidence, and a clear timeline of events. , in cross-border cases, mention the registered address of the provider (Aludarių g. 3, Vilnius, Lithuania) when you file with EU cross-border assistance services. This helps authorities identify the responsible legal entity and jurisdiction.

Next steps and practical checklist

First, identify your account details and any order identifiers. Next, prepare a clear written statement terminating the subscription that includes your name, the subscription name, and the date. , prepare to send that statement by registered post to the company headquarters atAludarių g. 3, Vilnius, Lithuania. Most importantly, keep the registered-post receipt and any delivery confirmation that shows when the provider received the notice. Keep in mind to monitor your bank statements after posting and be ready to open a dispute if necessary.

Actionable items you can complete today: identify the renewal date and prepare your written cancellation notice, book a registered-post sending slot or use a sending service such as Postclic to generate documented delivery, scan and store all proofs in a single folder, and set a calendar reminder to check your bank statement on the billing date. These practical actions prioritise evidence and timing—both of which make later disputes far simpler to win.