Cancellation service N°1 in Ireland
How to Cancel Pcs: Easy Method
What is Pcs
Pcs(trading as Premium Cash Solutions) is an Irish company that supplies automated cash handling and retail technology to stores, forecourts and hospitality businesses. The service package typically combines hardware (smart safes and cash-recycling machines), software and cash management services designed to improve security, speed up till reconciliation and deliver same- or next-day bank value for takings. The business presents its offer as an all-in-one, commercially scaled solution where the provider supplies equipment, maintains it and manages collections and processing for a recurring fee that is normally linked to the volume of cash handled and the service level chosen.
The company positions products such asSafePayand other cash deposit or recycling systems as the core of its offering, and it has case studies with national retail partners. In 2025 the business became part of a larger IT group which expanded its service reach and support network in Ireland. The company lists a Dublin office at the official address below.
Official address:ICT House, 5 Naas Road Industrial Park, Naas Road, D12 HN44.
Service models and pricing overview
Pcs does not publish a consumer-style, single-click subscription page with fixed public "plans" like consumer streaming services. Instead the commercial model is described as anall-inclusive feethat scales to cash volumes and covers equipment, software, collection and bank value services. For practical comparison and clarity this article uses a simple, easy-to-read table that captures service lines and their typical pricing model as described by the company and by press coverage of the sector. Use this as a planning reference rather than a formal contract schedule.
| Service | What it does | Typical pricing model |
|---|---|---|
| SafePay (closed cash handling) | Replaces manual tills with a closed loop system that secures cash and automates reconciliation. | All-inclusive monthly fee scaled to cash volume; hardware, software and collection included in fee. |
| Cash deposit | Secure deposit machines that accelerate lodgement and reduce staff handling. | Fee per site or per deposit band, often bundled into a contract fee. |
| Cash recycling | Back-office automation to reuse notes/coins for change and reduce manual processes. | Contracted service fee plus support/maintenance element. |
| Electronic shelf labels (ESL) | Real-time price updates and labelling linked to POS. | Device/installation cost and a subscription or support fee depending on scale. |
These entries are summaries the company’s published descriptions and sector reporting; exact terms are agreed per customer and will appear in the written contract the company provides.
Why customers cancel
Customers choose to end a relationship with a supplier for predictable reasons. Common drivers include cost pressure, a change in business model, poor fit between the equipment and store operations, service failures (maintenance or collections), concerns about long minimum terms or cancellation penalties, relocation or closure of outlets, and changes in management or ownership. In subscription-style or contract services that involve hardware, additional triggers are the perceived value of the equipment over time and the ability to switch to alternative providers or bank services.
Understanding these reasons matters because each one changes the legal and practical route to end a contract. , a genuine failure to provide promised service can give grounds to terminate for breach; a business decision motivated by cost is typically governed by the contract’s notice and early termination clauses.
Common contract pitfalls to watch for
When customers discuss termination or cancellation issues in the payments and processing sector they often highlight a small set of recurring contractual traps: extended minimum terms, automatic renewal clauses with narrow notice windows, significant exit or liquidated-damage fees, and broad unilateral price variation clauses that allow the supplier to raise charges. These problems are well-documented industry-wide and are a frequent cause of disputes. Businesses should review these clauses before signing and keep a copy of the signed contract and all pre-contract information.
Customer experiences with cancellation
BecausePcsis primarily a B2B supplier the public record contains many operational testimonials rather than standard consumer cancellation reports. The company’s website features positive case studies describing reduced cash handling, improved security and strong installation support from the PCS team. These testimonials show customers reporting immediate operational benefits and satisfactory technical support during rollout.
Despite positive testimonials, online forums and industry analyses of similar services show recurring complaint themes when customers attempt to leave: insufficient notice of automatic renewals, difficulty proving an agreed end date where the paperwork is unclear, and disagreements over early termination fees or equipment return charges. These are general observations about the sector and should inform how you plan a cancellation, even if there are few public, named disputes involving the company.
If you search consumer complaint platforms you will frequently find that problems often arise when customers rely on informal or undocumented routes to end a contract. Where disputes follow from a lack of a written acceptance or from ambiguity about notice periods, the absence of firm evidence is the most common obstacle to a clean outcome.
Problem: unclear contract terms and automatic renewal
Automatic renewal clauses in subscription-type contracts are a well-known source of later disputes. If your contract renews automatically and the notice period is short, you may find it difficult to notify the provider in time. Many merchants report receiving renewal invoices before they receive a timely reminder that an automatic renewal is imminent. Practical planning—checking renewal dates and keeping a copy of pre-contract information—reduces this risk. Sector guidance also recommends ensuring the contract explicitly states when an initial fixed term ends and what notice window applies to prevent ambiguity at renewal.
Legal setting in Ireland relevant to cancellations
Different legal rules apply depending on whether the buyer is a consumer or a business. For consumer-distance and off-premises contracts there is a standard 14-day cooling-off right in EU-derived Irish law that allows cancellation in many circumstances. Contracts that are performed in full with the consumer’s express consent can be excluded from the cooling-off right. In B2B relationships the statutory consumer protections usually do not apply; instead, the contract terms and general commercial law principles govern rights and remedies. For either situation, the written contract and any pre-contract information are the primary evidence of each party’s rights.
It is important to know that Irish practice treats communications sent by post as a durable, verifiable medium. Postal proof of sending and recorded receipt can be critical where the contract requires written notice or where timing is contested. Legal commentary and guidance note that proof of posting and delivery timing is often decisive when cancellation disputes reach enforcement or small claims processes.
Solution: cancel pcs membership by registered postal mail
The safest and legally strongest way to notify a supplier such asPcsthat you intend to end a contract is to useregistered postal mail(recorded delivery) only. This approach creates a written record that is hard to dispute: the letter is dated, tracked, and the post office provides a receipt and, where available, a signed delivery note from the recipient. In commercial disputes and in many court and regulatory settings registered posting is accepted as robust proof that notice was given on a particular date.
Registered mail is particularly appropriate when the contract requires “written notice,” when deadlines are narrow, or when you anticipate the supplier may dispute the timing or content of your notice. It reduces the risk that a cancellation is ignored or that later the supplier claims it was not received. The legal advantage is that the recorded chain of custody of the communication establishes both dispatch and delivery timing, which is critically relevant when notice periods or cooling-off windows are contested.
When to send the registered mail
Send the registered notice well before the earliest contractual deadline that will trigger an automatic renewal or payment liability. If a contract requires notice a number of days before renewal, aim to allow for postal transit and administrative processing time so that your notice is delivered and recorded as received before the last cancellation date. Where you have any doubt about the deadline, choose the earlier date and ensure registered posting is dispatched in time to be recorded as received before that date. This protective timing reduces the risk of arguments about late notice.
What to include in the registered posting (general principles)
Do not include precise template wording in the post; the provider of this guide must avoid supplying letter samples. Instead focus on these general principles about content so your written notice is effective:
- Identify the contract clearly: reference account or customer number and the date the contract began if available.
- State your clear and unambiguous intention to end the contract and, where relevant, the requested termination effective date ( the end of the current billing cycle or a date that respects the contract notice period).
- Ask for a written acknowledgment of receipt and confirmation of the termination effective date on an authoritative paper record.
- Keep a copy of everything you send and the postal receipt; preserve delivery proofs and any signed delivery documentation returned by the postal service.
- If equipment is involved, note that you are aware of and propose to comply with any return obligations set out in the contract (but do not include conditions that the contract does not require).
These principles protect your legal position while avoiding the pitfalls of ambiguous language. Keep all documentary proof together, including invoices, the original contract, and any earlier correspondence that shows the timeline of service and billing. Registered mail receipt plus these referenced contract details gives you a strong evidential basis if the supplier disputes the notice.
Handling equipment and obligations
Contracts that include supplied hardware commonly set out return requirements and potential charges for missing or damaged items. Before you send a termination notice by registered post, check the original contract terms for obligations on returns, de-installation and what the supplier may charge if equipment is not returned in the agreed condition. Where return logistics are required the contract should also show who bears the shipping cost or provides collection. Note these terms in your written notice and ask for confirmation that equipment return arrangements will be handled the contract.
Practical steps to protect your position after sending registered mail
After the registered posting is sent, maintain the postal receipt and any tracking information. Track the delivery on the postal operator’s website where available and keep screenshots or printed tracking records. If the supplier acknowledges termination, retain their written confirmation. If the supplier disputes receipt or refuses to accept the terms, your registered posting receipt is the primary evidence you will present to a regulator or in a small claims process. In the absence of an acceptable response within a reasonable time, you can escalate via a regulator, an industry ombudsman where relevant, or consider civil remedies.
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Dealing with disputed termination or bills after posting
If a supplier continues to send invoices or claims after you have sent registered notice, gather all relevant documents and treat the matter formally. Keep the registered posting receipt, contract, and supplier invoices together and prepare a clear chronology of events. Where disputes cannot be resolved informally, you may lodge a formal complaint with the Competition and Consumer Protection Commission or use industry dispute-resolution channels. For commercial customers the parties may need to consider mediation or small claims procedures; for consumers there are established statutory complaint routes and protections.
Evidence you should keep
Retain the following evidence in a single file: the signed original contract, any pre-contract information given at sale, invoices, receipts for registered posting, delivery confirmation, supplier replies and a dated, clear timeline of events. This consolidated evidence is what regulators and courts will expect to see and reduces the time it takes to resolve disputes. Photographs of hardware condition at the time of handover or return can be helpful where equipment is a point of disagreement.
| Contract feature | What to check |
|---|---|
| Minimum term and renewal | Length of initial term; how and when automatic renewal happens; required notice period to avoid renewal. |
| Early termination fees | How they are calculated and whether they are capped or subject to dispute. |
| Equipment return obligations | Who pays transport/collection; acceptable condition; timing for return. |
| Price variation clause | Can fees be increased unilaterally and what notice is required? |
What to expect after cancelling Pcs
Once the supplier acknowledges a registered postal termination the typical practical outcomes are confirmation of an end date, instructions for equipment return where necessary, a final invoice or account reconciliation and, if applicable, arrangement for any outstanding payments or refunds. Monitor your bank or payment channels for recurring charges after the effective termination date and raise a formal dispute if unauthorised debits continue. Keep the registered mail receipt and any supplier confirmation until you are satisfied the account is closed and no further liability exists.
If the supplier refuses to accept the registered notice or claims a different effective date, your evidence of posting and delivery will be central to any dispute resolution. For consumer disputes the statutory 14-day cooling-off right and other consumer protections may apply in certain cases; for business disputes the contract and commercial law principles will determine remedies. Seek specialist legal advice if the sums involved or the potential liabilities are material.
Next steps and practical advice
Before you send registered notice prepare a short checklist of documents to have on hand: the original signed contract, any proof of payments, account numbers and the invoices currently in dispute. Send the registered posting to the company’s official address and keep the receipt. Track delivery and retain the proof. After posting, monitor your account and follow up in writing only when necessary. If the supplier replies with an unexpected charge or refuses to acknowledge the termination, escalate with the regulator or seek legal support. Maintain calm, precise documentation and use the registered-post evidence as your central asset in any dispute resolution.
Where to get independent help
For consumer-facing disputes consult the Competition and Consumer Protection Commission (CCPC) guidance and the Citizens Information resources on contract cancellation and consumer rights. For commercial customers consider legal review of the contract before escalation, and use industry specialist advisers if large sums or complex operational arrangements are at stake. Keep in mind that alternative dispute resolution and mediation can often resolve disagreements faster and more cheaply than court action.
What to do after cancelling Pcs
Confirm the supplier has sent a written acknowledgment of termination and an effective end date. Keep the acknowledgment with the registered mail proof and monitor bank statements for unexpected charges. If the company raises an equipment return requirement, make arrangements that the contract allows and retain proof of return. If the supplier disputes the termination or demands fees you consider unfair, escalate promptly with copied documentation to the regulator or seek legal advice. Protect your records and resist pressure to accept verbal amendments without immediate written confirmation; the strongest evidence in a dispute is the traceable registered posting combined with the supplier’s written reply.