Cancellation Cheq: Simple Process

What is Cheq

Overview

Cheq is a mobile-first financial app that helps users manage bills, track spending and earn CheQ Chips rewards. The core app appears free to use for basic banking‑style functions.

Primary features

Features commonly associated with Cheq include bill payments, rewards and optional insurance add‑ons. One paid add‑on called CheQ Assure is documented as a low‑cost subscription.

How to cancel Cheq

In‑app cancellation (recommended)

• Open the Cheq mobile app and sign in to your account.
• Go to Settings or Account > Subscriptions (or Payments / Manage plan).
• Select the CheQ Assure subscription (if active) and choose Cancel or Turn off auto‑renew.
• Follow any on‑screen prompts and keep a screenshot or confirmation ID.

Via app store (if billed through store)

• If the subscription is billed via Google Play or Apple App Store, cancel through the store subscription screen.
• Open the Play/App Store > Subscriptions > find Cheq / CheQ Assure > Cancel subscription.
• Check the store for cancellation confirmation and save the confirmation email or screenshot.

What happens when you cancel

Access and feature changes

After cancelling CheQ Assure, the add‑on benefits typically stop at the end of the paid period. The core Cheq app functions for bill payments and rewards usually remain available if the account is active.

Account and data

Canceling a paid subscription does not automatically delete your Cheq account or stored data. Account data may remain unless you request account deletion through the app or support channels.

Will I get a refund?

Typical refund guidance

There is no public, detailed refund policy provided here for CheQ Assure. Refund entitlement often depends on the time of cancellation, the billing platform, and the provider’s policy.

How to request a refund

• Save proof of purchase and screenshots of cancellation attempts.
• Contact Cheq support via the app or official site and request a refund, stating dates and reasons.
• If billed through a store, you may need to request a refund via Google Play or Apple App Store.

Cheq plans and pricing

Summary of known pricing

The available verified pricing shows a single paid add‑on named CheQ Assure at a low monthly rate. The core app appears free for standard bill and rewards use.

Notes and cautions

No evidence was found of other paid plans for India during 2024/2025. Be cautious of accidental opt‑ins to optional add‑ons.

Your consumer rights in India

Key rights that may apply

Consumers generally have rights to clear pricing, cancellation mechanisms and redress for unfair practices under Indian consumer protection laws.

How to escalate a complaint

• First use Cheq’s in‑app support or official help channels to resolve billing disputes.
• If unresolved, you may escalate through statutory consumer grievance routes or the relevant dispute resolution offered by the billing platform (Google/Apple) or your payment provider.

Customer experiences

Positive feedback

Some users report smooth basic app use for bill payments and value the reward mechanics. Low‑cost add‑ons like CheQ Assure are seen as affordable protection by some customers.

Negative feedback

Common concerns include accidental opt‑in to optional subscriptions and occasional difficulty locating cancellation options. Keeping records of confirmations helps resolve disputes.

Documentation checklist

Must‑have documents

• Account ID / registered mobile number or email.
• Subscription payment receipt or bank/UPI statement entry showing the charge.
• Screenshots of subscription page and cancellation confirmation (if any).

Helpful extras

• Transaction reference numbers and dates.
• Correspondence with support (chat logs or emails).

Common mistakes

Accidental opt‑ins

Users sometimes activate optional add‑ons during onboarding or when accepting prompts. Review subscription prompts carefully before confirming payments.

Missing the correct cancellation route

Not all subscriptions are managed in the app; some are billed through app stores. If you cancel only in‑app but were billed by a store, charges may continue until the store subscription is cancelled.

Comparative recap

Quick comparison

The table below contrasts the free core Cheq features with the paid CheQ Assure add‑on to help you decide what to keep or cancel.

How to read the table

Use the Period column to identify billing cadence and check features to confirm which benefits you will lose after cancellation.

After cancelling

Immediate steps

• Keep confirmation of cancellation and any refund communications.
• Check your bank/UPI statement for future charges.

Ongoing monitoring and help

Monitor statements for at least one billing cycle. If you see unexpected charges, contact Cheq support and the billing platform (if applicable).

Visit the official site for help: Cheq official site.

Address

Registered office

D-254, Regal Garden, Sector-90, Gurgaon, Haryana 122001, India (registered office as per company details).

Corporate office

Cheq also lists a corporate presence in Bangalore; consult the official site for the latest corporate contact details and any office‑specific instructions.