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Cancel CURVE
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Curve service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Curve: Simple Process
What is Curve
Overview
Curve is a financial app and smart card that consolidates multiple bank cards into a single interface for payments, tracking and rewards.
It offers subscription tiers with additional benefits such as fee‑free foreign spending, ATM withdrawals and cashback.
Key functions
The Curve app routes payments through a chosen underlying card, shows instant notifications and groups transactions in one place.
Subscriptions add premium features; billing and subscription management depend on how you signed up.
How to cancel Curve
Cancel via Curve app or support (direct subscription)
- Open the Curve mobile app and go to the subscription or account settings to locate cancel options.
- If you cannot cancel in‑app, email Curve support from your registered email requesting cancellation and stating your sign‑up date.
- Allow at least one month's notice for direct subscription cancellations as Curve requires this for some plans.
Cancel via app stores or registered mail
- Apple App Store: manage and cancel the subscription through your Apple ID subscriptions screen; Curve cannot cancel App Store subscriptions for you.
- Google Play Store: cancel via Google Play account subscriptions; Curve cannot process these cancellations directly.
- Registered mail: to secure proof, you may send a cancellation letter by registered post to Curve Europe UAB (Lithuania). Refund rules mirror those for app/email cancellations.
What happens when you cancel
Access and renewals
Cancellation stops future renewals; you generally retain paid benefits until the end of the current billing cycle.
After cancelling, your subscription will not auto‑renew but you may still be able to use premium features until the paid period ends.
Data and account effects
Your Curve account and transaction history typically remain accessible unless you request account deletion separately.
Account blocks, KYC holds or unresolved disputes are handled independently and may prevent full access until resolved.
Will I get a refund?
Cooling‑off refund (within 14 days)
Curve offers a 14‑day right to cancel from the date of sign‑up (cooling‑off). You may request a refund during this period.
Refunds within this window may be subject to deductions for reasonable costs incurred by Curve (for example card delivery fees).
After the cooling‑off period
After 14 days, Curve does not provide pro‑rata refunds for unused time; cancelling stops future billing only.
If you believe you are due a refund for exceptional reasons (e.g., unauthorised charges), raise a dispute with Curve Customer Protection or your card issuer.
Curve plans and pricing
Available plans
Below are the commonly advertised Curve subscription tiers and approximate INR equivalents where available.
| Plan | Price (approx INR) | Period | Features |
|---|---|---|---|
| Curve Pay (Standard) | Free | Monthly | Basic plan with Standard features |
| Curve Pay X | ≈ ₹647 / month | Monthly | Fee‑free spending abroad up to ~£3,333; foreign ATM withdrawals; cashback |
| Curve Pay Pro | ≈ ₹1,079 / month | Monthly | Higher fee‑free foreign spending (~£50,000); ATM withdrawals; enhanced cashback |
| Curve Pay Pro+ | ≈ ₹1,943 / month | Monthly | Max fee‑free foreign spending (~£100,000); ATM withdrawals; lounge access; highest cashback |
Pricing notes
Curve does not publish India‑specific INR pricing; INR values above are approximate conversions from GBP at ~₹108/£.
Actual local pricing will vary with exchange rates and card issuer fees at the time of billing.
Your consumer rights in India
Statutory protections
Indian consumers are protected by the Consumer Protection Act and related rules; you retain statutory rights even when using third‑party payment services.
Rights generally include redress for deficient services, unfair trade practices and claims for refunds where services are not delivered as promised.
How to escalate locally
- First, raise the issue with Curve support and keep written proof of your communications and any reference numbers.
- If unresolved, escalate to your payment card provider or bank and consider filing a complaint with local consumer authorities or a consumer forum in India.
- For persistent problems (e.g., unauthorised charges or blocked accounts), preserve evidence and consider formal complaint routes under Indian consumer law.
Customer experiences
Positive feedback
Many users praise Curve for consolidating cards, instant notifications and convenience when travelling overseas.
Some reviewers report helpful customer support experiences and satisfaction with features like cashback and simplified spending.
Common complaints
Frequent criticisms include slow or unresponsive customer support, account or card blocks with limited explanation, and KYC verification issues.
Users have reported problems with refunds, duplicate charges and chargeback handling taking long periods to resolve.
Documentation checklist
What to include in a cancellation request
- Your full name and registered email address on the Curve account.
- Subscription plan name, sign‑up date and a clear statement requesting cancellation.
- Any supporting order/transaction IDs or screenshots showing the subscription and payment.
What to keep for disputes
- Copies of emails or in‑app messages with Curve support, including dates and reference numbers.
- Bank or card statements showing the charge(s) in question and any related refund entries.
- Proof of registered mail delivery if you used postal cancellation.
Common mistakes
Cancelling by the wrong channel
Attempting to cancel an App Store or Google Play subscription through Curve support will often fail; manage those subscriptions via your Apple ID or Google Play account.
Similarly, cancelling in‑app does not affect subscriptions billed through the store unless you cancel in the store settings.
Missing proof or deadlines
Failing to keep screenshots, emails or registered mail receipts can make refunds and disputes harder to pursue.
Also watch the 14‑day cooling‑off window and any notice periods (e.g., one month) required by Curve for direct cancellations.
Comparative recap
How channels compare
The table below summarises cancellation handling, refund eligibility within 14 days, pro‑rata refunds after 14 days, and who processes the cancellation.
| Channel | Refund within 14 days | Pro‑rata refunds after 14 days | Who processes cancellation | Notice typically required |
|---|---|---|---|---|
| Curve app or website (direct subscription) | Possible (subject to deductions) | No; stops future renewals only | Curve | At least one month for some plans |
| App Store (Apple) | Manage via Apple ID; store refund rules apply | No pro‑rata from Curve; check Apple policy | Apple (not Curve) | Follow App Store subscription rules |
| Google Play Store | Manage via Google Play; store refund rules apply | No pro‑rata from Curve; check Google policy | Google Play (not Curve) | Follow Google Play subscription rules |
| Registered mail to Curve Europe UAB | Possible (subject to deductions) | No; stops future renewals only | Curve (with proof of delivery) | At least one month for some plans |
Quick decision pointers
If you signed up through Apple or Google, cancel in the relevant store immediately.
If you signed up directly and are within 14 days, request a refund from Curve promptly and keep evidence.
After cancelling
Follow‑up steps
- Keep confirmation of cancellation and any refund communications until the matter is fully settled.
- Monitor your bank/card statements for unexpected charges and raise disputes with your card issuer if needed.
If problems continue
If Curve support does not resolve an unauthorised or missing transaction, escalate to your card issuer and consider consumer complaint channels in India.
Preserve all communication and transaction evidence to support chargeback or legal actions if required.
Address
Curve UK office
Curve UK Limited
1-10 Praed Mews, Tyburnia, London, W2 1QY, United Kingdom
Curve Europe
For registered‑mail cancellations you may address correspondence to Curve Europe UAB (Lithuania).
Use registered post to secure proof of delivery when sending cancellation requests by mail.