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I hereby notify you of my decision to terminate the contract relating to the Google Pay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Google Pay: Easy Method
What is Google Pay
Overview
Google Pay is a mobile payments platform that lets users send money, pay bills, and make purchases on Android and iOS devices in India.
It supports one-time payments, UPI-based recurring Autopay for bills, and integrations with merchant and business accounts.
Where it applies
Google Pay is used for UPI transfers, utility and bill payments, mobile recharges, and other digital transactions tied to bank accounts or cards.
Some services (for example app subscriptions) are managed through Google Play rather than the Google Pay app.
How to cancel Google Pay
Cancel Play Store subscriptions (apps/services purchased via Google Play)
- Open the Google Play Store app or visit play.google.com on the web.
- Go to Account > Subscriptions and locate the subscription you want to stop.
- Tap Cancel subscription and follow the on-screen prompts; uninstalling the app does not cancel the subscription.
- See guidance on cancelling payments: How to cancel payments.
Cancel UPI Autopay or recurring bill payments in Google Pay app
- Open the Google Pay app and go to Settings or the specific biller/merchant profile.
- Find Autopay, Recurring payments, or Linked payments and select the active mandate.
- Choose Pause or Cancel to stop future automatic debits; cancellation is effective immediately for future payments.
- Refer to Google Pay terms for Autopay details: Google Pay terms (India).
Cancel merchant or Google Pay for Business programs
- Sign in to your Google Pay for Business account and open Settings or Program enrolment sections.
- Locate the specific program or enrolment and follow the provided cancel or opt-out steps.
- Note that Google reserves the right to suspend or cancel enrolment as per business terms: Business terms.
What happens when you cancel
Access and renewals
Cancellation stops future automatic charges; you will not be billed again after cancellation takes effect.
For subscriptions, access may continue until the current paid period ends depending on the product and Play Store rules.
Data and account effects
Cancelling a payment mandate does not delete your Google or Google Pay account or your transaction history.
You may need to revoke linked permissions or delete saved payment methods separately if desired.
Will I get a refund?
General refund policy
Google typically does not issue refunds for transactions; refunds depend on the merchant, biller, or your payment instrument issuer.
Most refunds must be handled through the merchant or by filing a dispute with your bank/card issuer as applicable.
Timing and failed transaction reversals
- Failed or deducted UPI transactions often auto-reverse in 3 - 5 working days, and sometimes within minutes.
- RBI turnaround times apply; reversals for failed UPI transactions can take up to 10 days or more depending on banking operations.
- If a refund does not appear, raise a complaint with Google Pay support or with your bank; see complaints handling: Complaints handling (India).
Google Pay plans and pricing
Overview of fees
Google Pay app itself is free to download and use for UPI transactions.
Certain transactions may carry convenience or processing fees, especially for card payments or specific recharges.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Google Pay app | ₹0.00 | One-time / N/A | Free to download and use; no subscription or recurring cost |
| Mobile Recharge Convenience Fee | ₹1 - ₹3 | Per transaction | ₹1 for ₹101 - ₹200; ₹2 for ₹201 - ₹300; ₹3 for ₹301 and above |
| Utility Bill Processing Fee (card payments) | 0.5% - 1% + GST | Per transaction | Applies for payments made by credit/debit card; UPI payments are free |
Your consumer rights in India
Escalation and grievance process
If Level‑1 support (in‑app chat or call) does not resolve your issue, you can escalate the grievance to the next level via the provider's process.
Google Pay India provides formal complaint handling timelines and escalation procedures; see complaints handling: Complaints handling (India).
Chargebacks, dispute rights and timelines
- You retain rights to seek refunds or chargebacks through your bank or card issuer where applicable.
- Google Pay must respond to complaints within timelines specified by applicable laws - initial responses and final TATs align with regulated requirements.
- Keep transaction evidence and complaint references to support a chargeback or regulator escalation if needed.
Customer experiences
Negative feedback commonly reported
Public reviews show frequent complaints about customer support quality, delayed refunds, and stuck or duplicated transactions.
Users also report instances where funds remained unavailable for extended periods despite promises of reversal.
Positive or neutral notes
Many users complete routine UPI and bill payments without issues and appreciate the free UPI transactions and convenience for everyday payments.
However, public review aggregates show a dominance of complaints for unresolved support matters.
Documentation checklist
Essential items to collect
- Transaction ID (UPI reference or order number) and transaction date/time
- Screenshots of transaction receipts, bank statements showing debit, and any in‑app confirmation
- Names of merchant or biller, UPI ID, and payment method used (bank/card)
- Complaint reference numbers and any support chat transcripts or call reference IDs
Optional supporting documents
- Merchant invoice or refund acknowledgement (if provided)
- Correspondence with merchant or bank
Common mistakes
Assuming uninstall cancels subscriptions
Uninstalling an app does not cancel Play Store subscriptions; you must cancel via Google Play to stop recurring charges.
Not saving transaction details and not escalating timely
Failing to record transaction IDs, dates, and screenshots makes disputes harder to resolve with banks or Google Pay support.
Delaying escalation or relying only on in‑app chat without following up with formal complaints can prolong resolution.
Comparative recap
Quick comparison
| Item | Primary cancellation method | Ease of cancellation | Typical refund likelihood |
|---|---|---|---|
| Play Store subscriptions | Cancel via Google Play Store > Account > Subscriptions | Medium (manual steps required) | Refunds depend on app/merchant; Google Play policies apply |
| UPI Autopay / Recurring bills | Cancel/ Pause mandate in Google Pay app settings or biller profile | High (in‑app control) | Future payments stop immediately; past deductions refunded per merchant/bank rules |
| Merchant / Business programs | Cancel via Google Pay for Business account settings | Variable (account access needed) | Subject to business terms and merchant refund policies |
After cancelling
Monitor and follow up
Check your bank account and UPI app for reversals and confirm that future payments do not occur after cancellation.
Keep all evidence and check for any pending or scheduled debits for the next cycle.
Where to get help and escalate
- Google Pay terms and policies: Google Pay terms (India)
- Complaints handling and timelines: Complaints handling (India)
- How to contact support (practical tips): How to contact Google Pay support
- Guidance on cancel payments: How to cancel payments
Address
Registered office
5th Floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi - 110001, India.
Notes
This address corresponds to the registered office for Google India Digital Services Private Limited which operates Google Pay in India.
For official policies and complaint processes, use the links provided in the "After cancelling" section above.