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Groww

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Termination letter drafted by a specialized lawyer
Sender
Groww
Vaishnavi Tech Park, South Tower, 3rd Floor, Sarjapur Main Road
560103 Bellandur India
cyberhelpline@groww.in
Cancellation of Groww contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Groww service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Groww
Vaishnavi Tech Park, South Tower, 3rd Floor, Sarjapur Main Road
560103 Bellandur , India
cyberhelpline@groww.in
REF/2025GRHS4

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Cancellation Groww: Easy Method

What is Groww

Overview

Groww is an Indian fintech platform that lets users invest in mutual funds, stocks, IPOs and manage payment mandates from a single mobile and web app.

The platform offers free account opening, a freemium brokerage model for trading, and paid educational content under Groww Studies.

Who it's for

Groww targets DIY retail investors seeking a simple interface for SIPs, one-time mutual fund purchases, equity trading and UPI-based bill or mandate payments.

It is commonly used by beginners and intermediate investors who prefer mobile-first investing tools.

How to cancel Groww

Cancel a Mutual Fund SIP

  • Open the Groww app and go to "SIPs".
  • Select the active SIP you want to stop.
  • Tap "Cancel SIP" and confirm. No cancellation charges apply.
  • Note: If the next installment is due within 3 - 7 days, cancellation will be blocked until that installment is processed.

Cancel other orders and mandates

  • One-time mutual fund purchase orders cannot be cancelled or edited after placement.
  • For stocks/F&O/IPOs/MTF orders: open Profile → Orders or Stocks → Orders and use "Modify" or "Cancel" where available.
  • To delete a UPI Autopay mandate: UPI section → "UPI Autopay" → select mandate → options → "Delete Autopay" and confirm with your PIN.

What happens when you cancel

Access and processing

Cancellation of SIPs stops future installments only; it does not reverse installments already processed by the fund house.

One-time mutual fund purchases cannot be withdrawn before allotment; bought units are allocated (typically within ~4 working days).

Data and reversibility

Cancellations performed in the app are final and cannot be undone from the app once confirmed.

Transaction history, unit allotments and mandate details remain visible in your account after cancellation for records and future actions.

Will I get a refund?

General refund policy

Refunds depend on product type and timing. In many mutual fund cases, amounts already deducted are converted to units and are not refunded.

Groww does not refund purchased mutual fund units; instead, you can redeem units (exit load may apply).

Specific timelines and exceptions

  • Failed mutual fund deposit: money debited but transaction failed - refund to your bank typically takes 5 - 7 business days.
  • Bill payments (Groww Pay): refunds processed by Groww in 1 - 2 business days, then banks may take an additional 3 - 4 business days to post.
  • Unused Groww balance: SEBI-mandated auto-refund processes run monthly/quarterly or after 30 days of inactivity.
  • Groww Studies: purchases are final - no cancellations or refunds; lifetime access is granted after purchase.
  • If a SIP is cancelled too close to the next debit date (within ~3 - 7 days), the installment may still be deducted and allotment will occur; refunds are not available in such cases.

Groww plans and pricing

Summary

The table below lists common charges and plans. Regulatory and GST taxes apply on top of these base amounts.

All prices shown are per verified platform disclosures and user notices.

Plan Price Period (期間) Features
Account Opening & Demat Opening ₹0 One-time (One-time) Free trading and demat account opening
Account Maintenance Charge (AMC) ₹0 Annual (年間) No AMC for trading and demat account
Equity Delivery Brokerage ₹20 or 0.1% (whichever is lower, min ₹5) Per executed order (Per order) Brokerage fee for equity delivery trades
Equity Intraday Brokerage ₹20 or 0.1% (whichever is lower) Per executed order (Per order) Brokerage for intraday trading
Futures & Options Brokerage ₹20 Per executed order (Per order) Flat rate brokerage for F&O trades
DP Charges (Selling shares) Male: ₹20.00; Female: ₹19.75 (plus GST) Per sell transaction (Per transaction) DP + Groww fee per ISIN for sell (for sale value ≥ ₹100)
API Charges ₹499 Monthly (月額) Access to trading APIs including live/historical data

Notes on taxes and charges

GST (18%) and regulatory/statutory charges (STT, stamp duty, exchange transaction charges, SEBI turnover charges, etc.) are additional.

Recent platform notices show changes to minimum brokerage and DP charges; always verify current rates in-app before trading.

Your consumer rights in India

Regulatory protections

SEBI and other Indian regulators require platforms to process auto-refunds and disclose fees transparently to protect investors.

Users have a right to timely refund of unused balances as per SEBI auto-refund mandates and to clear disclosure of charges and risks.

Grievance remedies

If you suspect systemic issues (mis-execution, technical glitches, or non-compliance), you may file a grievance with Groww first via the app/support.

If unresolved, escalate to the statutory grievance mechanism (for example SEBI's SCORES) and retain transaction records and communication copies.

Customer experiences

Positive feedback

Many users praise Groww's clean UI, intuitive investing flows and responsive customer support for mutual funds and account setup.

Review examples highlight smooth KYC, ease of SIP setup and an overall friendly onboarding experience.

Negative feedback

Complaints reported include delayed or blocked withdrawals, trade execution glitches and slow after-sales support for dispute resolution.

Some users have reported specific incidents (order failures, incorrect GTT triggers, or auto-square-offs) that caused financial impact.

Documentation checklist

Before requesting refunds or filing grievances

  • Transaction references and order IDs (trade IDs, SIP IDs, mandate IDs).
  • Bank debit/credit statements showing dates and amounts debited or refunded.
  • Screenshots of in-app confirmations, error messages and order history.

For physical or formal complaints

  • Photo ID (Aadhaar, PAN, passport) and registered bank account details.
  • Written summary of the issue with timelines and desired resolution.

Common mistakes

Timing-related cancellations

Cancelling a SIP too close to the next debit date often fails to stop the upcoming installment; the amount may still be deducted and allotted to units.

Users mistakenly expect a refund when allotment has already occurred; in such cases redemption (after applicable minimum holding) is the only option.

Assuming orders are cancellable

One-time mutual fund purchases cannot be cancelled after placement. Attempting to cancel such orders causes confusion and delays.

Always verify order status quickly and keep transaction IDs handy before contacting support.

Comparative recap

Fast reference table

Feature Groww policy Impact / Notes
SIP cancellation Cancelable anytime via app; blocked if next installment due within ~3 - 7 days Stops future debits; amounts already debited result in unit allotment (no cash refund)
One-time MF purchase Cannot be cancelled or edited after placement Units allotted ~4 working days; redeem later subject to exit load
Stock / F&O orders Can modify/cancel via Profile → Orders or Stocks → Orders where permitted Use order screen promptly; market conditions may prevent cancellation
UPI Autopay mandates Mandates can be deleted in-app via UPI Autopay → Delete Autopay Requires PIN confirmation; also remove mandate at bank UPI app if needed
Refund timelines Failed deposit: 5 - 7 business days; bill refunds 1 - 2 + bank 3 - 4 days Keep bank transaction proofs; banks control final posting time
Educational content Groww Studies: no refunds, lifetime access Purchases are final; check course details before buying

After cancelling

What to check next

Confirm cancellation status in the app and save screenshots of the cancellation confirmation and order history.

Monitor your bank statement for any post-cancellation debits or refunds and retain corresponding references.

Where to get help

  • Use in-app support or Help/Support sections to raise tickets and track responses.
  • Visit the official Groww site for general information: Groww official site.

Address

Registered office

Vaishnavi Tech Park, South Tower, 3rd Floor, Sarjapur Main Road, Bellandur, Bengaluru 560103, India.

How to send physical correspondence

For formal cancellation notices or escalation, send a signed letter with relevant account details to the registered office address above.

Always keep tracked delivery proof and copies of the sent documents for future reference.

FAQ

To cancel your Groww SIP, open the app, go to 'SIPs', select the active SIP, and tap 'Cancel SIP'. However, if the next installment is due within 3-7 days, the cancellation will be blocked until that installment is processed. You can also send a written cancellation request via registered mail.

When you cancel your Groww account, any amounts already debited for mutual fund purchases are converted to units and are not refunded. You can redeem these units later, but be aware that exit loads may apply. Ensure to keep proof of your cancellation request sent via registered mail.

No, once a one-time mutual fund purchase order is placed on Groww, it cannot be cancelled or edited. You will receive unit allotment typically within 4 working days. For any cancellation requests, consider sending a written notice via registered mail.

If a mutual fund deposit fails, the money debited will typically be refunded to your bank within 5-7 business days. For any refund inquiries, you may need to send a written request via registered mail to ensure proper processing.

To delete a UPI Autopay mandate, go to the UPI section in the app, select 'UPI Autopay', choose the mandate you want to delete, and confirm with your PIN. You can also send a written request via registered mail if you prefer.