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I hereby notify you of my decision to terminate the contract relating to the Kraken service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kraken: Easy Method
What is Kraken
Overview
Kraken is a cryptocurrency exchange that enables buying, selling and trading of digital assets and related services such as staking and advanced trading tools.
The platform also offers a paid product (Kraken+) and other account services, governed by global terms and client agreements.
Scope and limitations in India
Kraken is not fully operating in India as of early 2024 due to regulatory non-compliance issues and has been restricted from normal service in the market.
Users in India may face access blocks and operational limits until Kraken resolves local regulatory requirements and resumes compliant operations.
How to cancel Kraken
Cancelling trades and orders
All trades (buy/sell crypto transactions) on Kraken are final and non-refundable, and orders are not cancellable unless Kraken explicitly permits it in the terms.
Do not expect the platform to reverse executed trades; check transaction confirmations carefully before submitting orders.
Cancelling Kraken+ subscription
- Cancel Kraken+ through the Apple App Store or Google Play Store - subscriptions managed via these stores must be cancelled there to stop future billing.
- Cancellation takes effect at the end of the current billing period; no pro-rated credit is given for partially used periods unless Kraken cancels the subscription itself.
- If Kraken cancels your Kraken+ subscription, you may receive a pro‑rata refund from the end of the month in which the cancellation occurred, unless your account was terminated for violations.
What happens when you cancel
Access and account state
If you cancel a subscription, access to subscription features continues until the end of the paid billing period.
Account termination under other client agreements may require settlement of open positions and balances before final closure.
Data and records
Your historical trade and account records remain subject to Kraken's data retention and legal obligations even after cancellation or termination.
Keep local copies of transaction confirmations, statements and communications for your records and any future disputes.
Will I get a refund?
Refund policy for trades
There is no general cooling-off or statutory refund right for trades - all trades are final and non-refundable.
Do not expect refunds for executed buy/sell transactions except in exceptional, specifically stated cases.
Exceptions and limited refunds
- Refunds may be available for unauthorised transactions on Kraken E-Money Wallet if reported promptly; Kraken normally refunds by the end of the next business day in such cases.
- Incorrect transactions (for example, money sent to the wrong recipient) may be refundable if you notify Kraken promptly; refunds can include the amount and fees at Kraken's discretion.
- Card terms may permit cancellation within 14 days, but cancellation does not guarantee any monetary refund of amounts owed.
Kraken plans and pricing
Pricing availability
Kraken does not publish INR pricing for Kraken+; app stores show a USD-equivalent price depending on location.
Due to regulatory restrictions, Kraken's app may not be available in India's app stores, preventing local price display.
Contact for official pricing
If you need exact subscription prices or billing details, check the app store listing in your country or contact the store support where you subscribed.
When in doubt, contact Kraken support through official channels once access is available.
| Plan | Price | Notes |
|---|---|---|
| Kraken+ | Contact for pricing | Price shown as a USD equivalent in App Store / Play Store; no INR price published |
Your consumer rights in India
Relevant Indian law
Consumer rights are protected under the Consumer Protection Act, 2019 and enforced by bodies such as the Central Consumer Protection Authority (CCPA).
There are dispute resolution forums like the National Consumer Disputes Redressal Commission (NCDRC) for complaints against service providers.
How this applies to Kraken
If Kraken resumes services in India under local regulation, Indian consumer law may apply to its interactions with Indian users.
While Kraken is not fully operating in India now, affected users can still document issues and prepare complaints for consumer authorities if appropriate.
Customer experiences
Positive feedback
- Many users report smooth, fast trading with low fees and strong platform security features on Kraken and Kraken Pro.
- Award recognition and high app ratings have been cited as indicators of good user experience for many customers.
Negative feedback
- Common complaints include slow customer support responses and account restrictions or freezes that delay withdrawals or ordinary access.
- Indian users have reported long delays or being unable to withdraw funds due to account closures, restricted access and lack of clear explanations.
Documentation checklist
Identity and account documents
- Government ID (passport, national ID) and proof of address used for KYC.
- Account email address and screenshots of your Kraken account dashboard showing balances and transactions.
Transaction and communication records
- Transaction IDs, timestamps, and hashes for relevant crypto transfers or order confirmations.
- Screenshots or copies of emails, support tickets and any withdrawal or restriction notices.
- Bank statements or payment receipts for fiat deposits or withdrawals if applicable.
Common mistakes
Assuming trades can be reversed
Users sometimes expect executed trades to be refundable; in Kraken's terms, trades are final and non-refundable unless an exception clearly applies.
Verify orders before execution and keep confirmations to avoid disputes.
Not cancelling subscriptions correctly
Kraken+ subscriptions purchased through Apple or Google stores must be cancelled in those stores; cancelling on the Kraken website/app does not stop store-managed billing.
Also, cancelling mid-period does not produce a pro-rated refund unless Kraken initiates the cancellation and the terms specify a refund.
Comparative recap
Key features compared
The table below summarises refund, subscription and India-operation items specifically for Kraken.
Quick reference
| Feature | Kraken (India-specific) |
|---|---|
| Trades refundable? | No - all trades are final and non-refundable |
| Subscription cancellation | Cancel via Apple App Store or Google Play Store; effective end of billing period |
| Refund exceptions | Limited: unauthorised E-Money Wallet refunds and some incorrect-transaction cases if reported promptly |
| India operations | Not fully operating in India (restricted since early 2024); re-entry planned but subject to regulation |
After cancelling
Next steps to protect your funds
Keep copies of all related documentation and monitor your payment methods and crypto addresses for unexpected activity.
If you used an app store subscription, confirm cancellation in your store account and retain the store's confirmation email or screenshot.
Escalation and where to complain
If you cannot resolve an issue with Kraken, prepare documentation and consider filing a complaint with Indian consumer authorities such as the CCPA or the NCDRC when applicable.
Also consider contacting your bank or payment provider if unauthorised fiat transactions are involved, and follow their fraud or dispute procedures.
Address
Registered address
237 Kearny Street Suite 102, San Francisco, CA, United States
Notes on contacting
Use official Kraken support channels if and when they are available to you. For subscription issues via app stores, contact Apple or Google support directly through your store account.
Keep all correspondence and records if you plan to raise the matter with consumer protection authorities in India.